Full agenda coming soon
Welcome to the Experience Economy
Customer Service, CX & AI Engagement Strategist
How To Design and Road-Test Successful New Contact Strategies
- The demand for and challenges in giving contact choice to five generations of customers
- Aligning customer and brand agendas (better/cheaper)
- Omnichannel design principles that drive the core game plan for optimising omnichannel with an overview of how that works
- How to design a low risk, design-test-optimise workflow that supports your omnichannel transformation
Director Product Marketing
Man, Machine and the Customer Experience
How Telefonica has Leveraged Agile and Automated Testing to Accelerate Innovation
IT Project Manager
Telefónica is one of the world’s leading telecommunication service providers, operating in 21 countries, employing 120,000 people, and serving over 360 million customers around the globe. In this presentation, Christian and Olaf will share insights from their agile transformation journey and discuss how automated testing has helped speed development and improve quality at Telefonica.
Senior Channel Development Manager
Understanding and Delivering an Assured Customer Experience
Anne Marie Forsyth
Chief Executive Officer
The Voice of the Customer is Loud but are you Listening?
Transforming Your Development Organisation to Support an Agile World
This lively panel discussion will cover the reasons that transitioning to Agile and DevOps helps businesses respond to the ever-changing demands and requirements put upon them on a continual basis. The emphasis will be on how to get to market faster with high quality to ensure a good CX.