Virtual Summit: CX Unfiltered – Navigating the Agentic Era
The agentic era of CX starts with trust.
Learn how CX and AI leaders from leading enterprises prove their AI agents are ready and keep them that way once customers start talking.
Save your seat
Keynote speaker
Dan Heath
NY Times Bestselling Author of six beloved business books, including Made to Stick, The Power of Moments, Upstream, and Switch.
- Expert sessions and interactive panels with CX and AI executives leading enterprise transformations
- A playbook on how you can confidently implement AI into your customer journey
- Demo floor open at the end of the event
Why attend
Are your AI agents ready to represent your brand?
The opportunity is enormous, and so are the stakes. Your agents schedule appointments, answer billing questions, solve problems, and handle the moments that decide whether customers stay or go. The real question isn’t whether they’re ready on day one — it’s how you know they stay ready once real customers start talking to them.
Prove readiness before launch
Prove agent readiness and complete customer journeys before a single customer hears them.
Evaluate every live conversation
Evaluate live conversations for quality, safety, and compliance — not just at launch, but every day after.
Close the assurance loop
Turn production failures into tomorrow’s tests, so every issue makes the next release stronger.
Speakers
Voices shaping the future of trusted CX.
Keynote
Sushil Kumar
Chief Executive Officer
Cyara
Keynote
Dan Heath
#1 New York Times bestselling author
The Power of Moments
Sandra Daniels
RVP Customer Success
Cyara
Clayton Lougée
Vice President, Value Consultant
Cyara
Amitha Pulijara
Chief Product Officer
Cyara
Chris LaFramboise
Vice President, Solution Sales
Cyara
Agenda
One morning. Two keynotes, two panels, and the playbook.
All times in Pacific Time and Eastern Time. Sessions are recorded and shared with registrants after the event.
9:00 AM PT
12:00 PM ET
Opening keynote
The Agentic Shift: A New Chapter for Customer Experience
AI is moving from answering questions to taking action. Sushil opens with what this means for customers, people, and businesses and Cyara’s vision for helping enterprises navigate the transformation with confidence.
Sushil Kumar, CEO, Cyara
9:15 AM PT
12:15 PM ET
Keynote
The Moments That Matter: Keeping CX Human in the AI Era
As AI takes on more of the customer journey, which moments deserve a human touch? Explore how organizations can preserve connection, build trust, and intentionally design the experiences customers remember.
Dan Heath, author of The Power of Moments
10:00 AM PT
1:00 PM ET
Panel
We’ve Transformed CX Before. What Should We Do Differently This Time?
The move from on-premise to cloud changed technology, teams, and operating models. Customers and partners revisit what worked, what they underestimated, and which lessons apply to the agentic transition, including where this shift demands a different approach.
Moderator: Sandra Daniels, RVP Customer Success, Cyara
10:45 AM PT
1:45 PM ET
Panel
Keep, Evolve, or Rebuild? The Business Case for Agentic CX
Where will AI create meaningful value, and what should you change first? A practical discussion of investment priorities, costs, risks, and customer outcomes, helping leaders decide when to preserve existing capabilities, evolve them, or rebuild.
Moderator: Clayton Lougée, Vice President, Value Consulting, Cyara
11:30 AM PT
2:30 PM ET
Session
The Agentic CX Playbook: Proof Before Launch, Vigilance in Production
Introduce Cyara’s framework for assessing maturity, prioritizing use cases, and deciding where AI has permission to act. Connect readiness testing, journey validation, performance at scale, and production monitoring into a practical roadmap for continuous improvement.
Amitha Pulijara, CPO, Cyara and Chris LaFramboise, VP, Solution Sales, Cyara
A demo floor open at the end of the event — drop by to see Cyara in action.
You’re registered!
Thanks for signing up for CX Unfiltered. A confirmation with your join link is on its way to your inbox. See you on December 8 at 9:00 AM PT / 12:00 PM ET.