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Cyara Customer Experience Assurance Platform

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Automated CX Assurance Platform Provider

CRMXchange Technology Showcase
Webcast: How to mitigate the risk of defects and failures in your CX

CRMXchange Technology Showcase
Webcast: How to mitigate the risk of defects and failures in your CX

Wednesday, June 22 | 1pm-2pm EDT 

Register Now

Webinar: A Framework for your Digital Transformation

Webinar: A Framework for your Digital Transformation

Tuesday, June 21 | 11am-12pm EDT Featuring: Forrester®
FEATURED SPEAKER: Diego Lo Giudice, VP & Principal Analyst, Forrester, with Elizabeth Magill, VP of Marketing, Cyara

Register Now
Speakers: Diego Lo Giudice, VP & Principal Analyst, Forrester with Elizabeth Magill, VP of Marketing, Cyara

Cyara + Botium

Read the Press ReleaseMore Information

Ready to Take Your CX Test Automation to the NEXT LEVEL?

See Your Score

Ready to Take Your CX Test Automation to the NEXT LEVEL?

See Your Score
Maturity Model report

Assure Flawless CX with Real-Time, At-Home Agent Monitoring & Diagnostics

Assure Flawless CX with Real-Time, At-Home Agent Monitoring & Diagnostics

Learn More
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Watch the Video

Build Better CX
with Less
  • Risk
  • Cost
  • Effort

Watch a Demo
Learn More

Assure Your Contact Center Delivers Flawless CX

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MINIMIZE EFFORT

Automate contact center testing & monitoring with a single solution

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REDUCE COST

Decrease testing time & resource demand with cost-saving, self-service automation

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MITIGATE RISK

Eliminate error-ridden, manual contact center processes & expensive downtime

Forrester-Cyara TEI-ROI 283%
Forrester-Cyara TEI-Payback in less than 3 months

Read the Forrester Total Economic Impact™ of Cyara In-depth Study

Cyara Velocity screen showing IVR discovery map

Discovery & Design

Automatically discover your existing IVR applications and collaborate with remote and in-house teams to design customer journeys. Learn More…

Automated Testing

Increase productivity by automating functional, regression, and load testing of your voice and digital contact center systems. Learn about Velocity and Cruncher…

Cyara Product Screen Results Summary
Cyara Pulse on mobile phones

CX Monitoring

Proactively monitor your contact center technology from the customer’s perspective, quickly identify issues — reducing risk of downtime and poor-quality CX. Learn about Pulse…

How We Do It

A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems. This enables us to identify issues in how the journeys perform, from the customer perspective. And, because we engage with your systems just as a customer would, we work with any contact center platform.

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Customer Smiles

Customer Smiles. Delivered at Scale.

Why We’re Better

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology, and tests voice and digital channels, as well as self-service through agent-assisted service. Cyara enables Agile and DevOps methodologies with a focus on maximum automation and productivity through ease of use.

Cyara Works with Any Technology Platform

AWS
Avaya
Cisco logo
Genesys
Nice
Twilio

Cyara Assures over 5 Billion Consumer Relationships

Global brands

3 out of 5

Most Valuable Global Brands

Health insurance

4 out of 5

Top Rated Health Insurance Companies

Auto insurance

4 out of 5

Top Rated Car Insurance Companies

Property insurance

3 out of 5

Top Property Insurance Companies

Tech companies

3 out of 5

Most Valuable Tech Companies

Our Customers

ABN-AMRO
ADP
Agero
Anthem
AT&T
Blue Shield California
Capital Group
Cognizant
ebay
Liberty Mutual
Oracle
State Farm
Travelers
Vodafone
I think one of the biggest benefits is the ability to automate tests for multilanguage IVRs to scale, using both DTMF and speech with Cyara Velocity.
April Del Angel
Manager Technology Solutions, Pitney Bowes
In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.
Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California

Cyara’s CX Assurance Platform Is Award-Winning

TMCnet Remote Work Pioneer Award 2022
2022 Silver Stevie Winner for Sales & Customer Service
TMC Customer Product of the Year Award 2022
American Business Awards 2021 Silver Stevie Winner
SIIA CODiE Finalist-2021
CUSTOMER-Contact Center Technology Award-2021
Golden Bridge Awards-2021 Globee Awards Gold Winner-600
Red Herring Global 100 Award Winner
Gartner Cool Vendor award

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