The Agentic CX Trust Platform
Building AI agents is easy. Trusting them with your customers isn’t.
From the customer experiences you deliver today to the AI agents you’re building for tomorrow, Cyara helps you validate journeys, prove agent readiness, and continuously monitor performance in production.
The shift
When AI speaks on your behalf, more than just trust is on the line.
AI no longer just answers questions. It takes action: looking up accounts, changing orders, issuing refunds, and handing off to human agents. And it keeps changing after launch, so one-time testing can’t prove it’s ready. One wrong answer or failed handoff can cost customer trust and create compliance risk.
Cyara is the independent way to trust every customer journey: protecting today’s experiences, proving new AI agents are ready, and observing every live conversation. Every production failure becomes the next test.
Real outcomes
The numbers behind our customers’ success.
01
2,000
testing hours saved per month
02
24×7
automated journey testing
03
100k
IVR calls assured per day
04
80%
of call flows automated
Vodafone · Customer story
2,000
testing hours saved per month
Proving AI across 15 markets using real-world agent testing to lift TOBi accuracy +50%.
Vodaphone sets a new standard for for response accuracy.
Microsoft · Customer story
24×7
automated journey testing
From manual testing to end-to-end CX trust and reliability around the clock.
Microsoft brings more confidence to every customer connection.
Blue Shield California · Customer story
100k
IVR calls assured per day
Always-on journeys and expedited incident response for 4.5M plan members.
Blue Shield delivers measurable improvements for members and providers.
TD Bank Group · Customer story
80%
of call flows automated
Trilingual IVR load and performance testing at scale
TD marks a pivotal advancement in both in-sprint and regression testing.
The Cyara Agentic CX Trust Platform
Test. Monitor. Observe.
One continuous agentic CX Assurance layer: test before launch, monitor every path to your agents, and observe every live conversation. Every production failure becomes the next test.
TEST
Readiness before launch
Test AI agents, end-to-end journeys, and performance under real-world conditions. Use real personas, voices, and models, validate every journey from carrier to agent, and confirm quality holds at peak load.
- Real-world AI agent testing
- End-to-end journey testing
- Load and performance testing
MONITOR
Every path to the agent
Monitor the customer experience from the outside in. Continuously check reachability, routing, voice quality, and caller ID across every carrier and channel, so you detect outages before your customers do.
- End-to-end journey monitoring
- Carrier and call quality monitoring
- Caller ID monitoring
OBSERVE
Every live conversation
Score every live AI conversation against your quality and compliance standards, with turn-level evidence. Track the connection and call quality behind every human agent. Turn every production failure into the next test.
- AI agent observability
- Human agent observability
- Learning Loop: production to test
Introducing Cyara AI Trust Observability
Trust every live AI conversation, with evidence behind every score.
Your AI agent gets nine of ten conversations right. What about the tenth? Cyara AI Trust Observability scores every live AI conversation against your policies, not the vendor’s, with turn-level evidence behind every grade. Critical failures trigger instant alerts, and flagged conversations become new regression tests. Watch how it works.
Cyara AI Trust Observability
Built to connect
Seamless integration, across your entire CX and AI stack.
Cyara’s platform connects to your entire CX stack, streamlining the entire customer experience across CCaaS, UCaaS, CRM, and AI agents.
Featured resources
Go deeper on trust for agentic customer experiences.
Virtual Summit: CX Unfiltered – Navigating the Agentic Era
The new era of customer experience starts here.
Join Cyara and bestselling business and customer experience author Dan Heath for a live virtual summit on navigating agentic CX with confidence and keeping your customers in good hands.
Save your seat
December 8, 2026 · 9:00 AM PT | 12:00 PM ET
White paper
How to Govern the Next Wave of AI Agents
Keep your agents trustworthy, compliant, and consistent as you scale.
Report
Metrigy Research – Business Value Analysis of Cyara
Learn how to confidently scale AI, reduce CX risk, and deliver seamless customer experiences at enterprise scale.
Checklist
Agentic AI Readiness Checklist
Assess whether your AI systems are prepared for real-world customer interactions. Identify assurance gaps across testing, trust, monitoring, governance, and optimization.
Build customer trust into every interaction
Get peace of mind with every agentic customer experience.
See how Cyara helps you test, observe, and improve agentic customer experiences, before launch and in production.