Assuring Tomorrow’s Customer Experiences. Today.
Make Every Interaction Flawless with Automated Testing & Monitoring for IVR, Voice Quality, Conversational AI, Unified Communications, and WebRTC
Lower
Costs
Reduce cost for delivering quality customer experiences
Innovate
Faster
Deliver customer journeys quickly
Mitigate
Risk
Remove the risk to delivering high-quality customer interactions
Improve
Visibility
Gain visibility into performance of complex systems as a whole
334% ROI.
Payback in Less than 6 Months
Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting to discover the total cost savings and benefits realized by Cyara customers.
Customer Smiles.
Delivered at Scale.
CX Discovery & Design
Automatically discover your existing IVR and chatbot pathways. Collaborate with remote and in-house teams to design optimal customer journeys across every channel.
CX Quality Assurance
Proactively monitor your contact center technology from the customer’s perspective to quickly identify issues — reducing risk of downtime and poor quality customer experiences.
Automated CX Testing & Monitoring
Increase productivity by automating functional, regression, and load testing of your voice and digital customer contact systems, from live interactions to IVR and conversational AI.
CLOUD MIGRATION ASSURANCE
Reduce the risk to your customer experience throughout your transition to any cloud contact center platform. Keep your timelines on track and launch with zero defects.
Cyara + Spearline Assure over 5 Billion Consumer Relationships
6 of the top 10
Top Rated Health Insurance Companies
4 of the top 5
Top Rated Car Insurance Companies
7 of the top 10
Top Property Insurance Companies
4 of the top 5
Top Tech Companies in the World
4 of the top 5
Most Valuable Brands in the World
4 of the top 5
Top US Brands on Forbes Global 2000
3 of the top 5
Top Fortune 500 Companies
3 of the top 5
World’s Most Innovative Companies
How We Do It
A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems.
Cyara identifies issues in how your customer experience applications perform, from the customer’s perspective, enabling you to find and fix potential problems before customers are impacted.
Why Companies Choose Cyara
Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology. Easily test and monitor every system — IVRs, chatbots, even live voice interactions — with a user-friendly, no-code interface.
Cyara Works with Any Technology Platform
“I think one of the biggest benefits is the ability to automate tests for multilanguage IVRs to scale, using both DTMF and speech with Cyara Velocity.”
Manager Technology Solutions,
Pitney Bowes
“In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.”
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California
Our Customers
