Xchange 2020 Virtual Summit | Assurance & Agility in an Uncertain World
Session Replay: Why and How to Improve Customer Experience
Dr. Maxie Schmidt-Subramanian (Forrester)
Watch NowXchange 2020 Virtual Summit | Assurance & Agility in an Uncertain World
Panel Session Replay: Insights & Stories from the Virtual War Room
Linda Chen (Cyara), with Jessica Kaufman (Humana), Cheryl Parsons (Capital Group), and Joe Eisner (AWS)
Watch NowXchange 2020 Virtual Summit | Assurance & Agility in an Uncertain World
Session Replay: Maximizing Test Automation with APIs
Mark Ryan (Cyara) with Vishad Garg (Oracle)
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Assure Your Contact Center Delivers Flawless CX
Minimize Effort
Automate contact center testing & monitoring with a single solution
Reduce Cost
Decrease testing time & resource demand with cost-saving, self-service automation
Mitigate Risk
Eliminate error-ridden, manual contact center processes & expensive downtime
Discovery & Design
Automatically discover your existing IVR applications and collaborate with remote and in-house teams to design customer journeys. Learn More…
Automated Testing
Increase productivity by automating functional, regression, and load testing of your voice and digital contact center systems. Learn about Velocity and Cruncher…
CX Monitoring
Proactively monitor your contact center technology from the customer’s perspective, quickly identify issues — reducing risk of downtime and poor-quality CX. Learn about Pulse…
How We Do It
A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems. This enables us to identify issues in how the journeys perform, from the customer perspective. And, because we engage with your systems just as a customer would, we work with any contact center platform.
Customer Smiles. Delivered at Scale.
Why We’re Better
Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology, and tests voice and digital channels, as well as self-service through agent-assisted service. Cyara enables Agile and DevOps methodologies with a focus on maximum automation and productivity through ease of use.
Cyara Works with Any Technology Platform
Cyara Assures over 5 Billion Consumer Relationships
8 of the Top 20 Brands in the World
4 out of 5 Health Insurance Companies
3 out of 4 Credit Card Processors
7 of the Top 12 Property Insurance Companies
Our Customers
In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.
— Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California
Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.
— Mark Stallings
Managing Consultant
Forty 7 Ronin
Cyara’s CX Assurance Platform Is Award-Winning
