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Customer Experiences
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Cyara Automated CX Assurance Platform

Discovery & Design

Automatically discover your existing IVR applications, and collaborate across your organization to design customer journeys. Learn More…

Automated Testing

Automate functional, regression, and load testing of your voice and digital contact center systems. Learn about Velocity and Cruncher

Production Monitoring

Proactively monitor your contact center technology from the customer’s perspective, quickly identify issues, and manage incidents from the palm of your hand. Learn about Pulse

Cyara Automated CX Assurance Platform enables you to…

Automate

Automate testing of your contact center technology

Accelerate

Accelerate your contact center development and improve quality

Innovate

Innovate customer journeys more quickly

How We Do It

A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems. This enables us to identify issues in how the journeys perform, from the customer perspective. And, because we engage with your systems just as a customer would, we work with any contact center platform.

Customer Smiles. Delivered at Scale.

Why We’re Better

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology, and tests voice and digital channels, as well as self-service through agent-assisted service. Cyara enables Agile and DevOps methodologies with a focus on maximum automation and productivity through ease of use.

Cyara Works with Any Technology Platform

Amazon Connect logo Avaya logo Cisco logo Genesys logo Nice logo Twilio logo

Cyara Assures over 5 Billion Consumer Relationships

4 of the Top 5 Brands in the World

4 of the Top 5 Health Insurance Companies

4 of the Top 4 Credit Card Networks

6 of the Top 12 Property Insurance Companies

Our Customers

Agero Anthem AT&T Blue California Ebay FedEx Royal Bank of Canada Starbucks Toyota Vodafone

In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.

— Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California

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We utilize Cyara because it is able to create a synthetic transaction that goes end-to-end and allows us to detect degradation and failure and tell us exactly where the issue is occurring.

— Robert Sullivan
VP, Technology Shared Services
Agero, Inc.

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Cyara’s CX Assurance Platform Is Award-Winning

TMC Customer Experience Innovation 2019 Award 2019 Communications Solutions Products of the Year Award Red Herring Global Gartner Cool Vendor 2018 Frost & Sullivan Best Practices Award