Automated CX Assurance Platform Provider — Cyara

Build Better CX
with Less
  • Risk
  • Cost
  • Effort

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Assure Your Contact Center Delivers Flawless CX

Minimize Effort

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Automate contact center testing & monitoring with a single solution

Reduce Cost

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Decrease testing time & resource demand with cost-saving, self-service automation

Mitigate Risk

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Eliminate error-ridden, manual contact center processes & expensive downtime

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Discovery & Design

Automatically discover your existing IVR applications and collaborate with remote and in-house teams to design customer journeys. Learn More…

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Automated Testing

Increase productivity by automating functional, regression, and load testing of your voice and digital contact center systems. Learn about Velocity and Cruncher

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CX Monitoring

Proactively monitor your contact center technology from the customer’s perspective, quickly identify issues — reducing risk of downtime and poor-quality CX. Learn about Pulse

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How We Do It

A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems. This enables us to identify issues in how the journeys perform, from the customer perspective. And, because we engage with your systems just as a customer would, we work with any contact center platform.

Cyara Customer Smiles

Customer Smiles. Delivered at Scale.

Why We’re Better

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology, and tests voice and digital channels, as well as self-service through agent-assisted service. Cyara enables Agile and DevOps methodologies with a focus on maximum automation and productivity through ease of use.

Cyara Works with Any Technology Platform

Cyara Assures over 5 Billion Consumer Relationships

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8 of the Top 20 Brands in the World

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4 out of 5 Health Insurance Companies

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3 out of 4 Credit Card Processors

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7 of the Top 12 Property Insurance Companies

Our Customers

Richie Gass of Blue Shield CA

In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.

— Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California

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Mark Stallings of Forty 7 Ronin

Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.

— Mark Stallings
Managing Consultant
Forty 7 Ronin

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Cyara’s CX Assurance Platform Is Award-Winning

ABA 2021 Silver Stevie Award
SIIA CODiE 2021 Finalist
TMC Customer Magazine Product of the Year Award 2021
TMC Customer Magazine Contact Center Technology Award-2021
Red Herring Global 100 Winner
Gartner Cool Vendor