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Cyara Customer Experience Assurance Platform

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  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
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  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Turn Every Interaction Into a Reason Why Customers Stay

Seamless CX assurance for every channel – voice, chat, AI & beyond

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110+
Nations with true in-country dialing

350M+
Customer journeys per year

90%
Productivity increase in IVR development

1M+
Assured AI-generated responses

The No. 1 choice of the world’s most powerful brands

ADP
Amazon
AT&T
Salesforce
Vodafone
eBay
Blue California
Liberty Mutual Insurance
Agero
Anthem
Zoom

Discover the power of GenAI end-to-end CX assurance

Boost CSAT scores

Deploy unified, customer-centric interactions

Accelerate innovation

Deliver omnichannel customer journeys faster

Mitigate risk

Eliminate financial, reputational & compliance pitfalls

Maximize performance

Empower teams with AI-driven automation

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Works with your AI

AI-Led CX Assurance, Productivity & Growth Platform

We’re on a mission to eradicate bad customer experience

Cyara Velocity product icon

Functional, regression, & objective testing

AI-driven automation accelerates system development cycles with IVR testing that catches issues early and increases containment.

Cyara Cruncher product icon

Performance testing

Simulate real-world conditions with AI-powered CX testing for load, stress, and capacity performance.

Learn more >

Cyara Pulse product icon

CX monitoring

Detect outages and service issues through AI-infused omnichannel IVR monitoring.

Cyara Voice Assure product icon

Telecom assurance

Reduce call failure with physical infrastructure in 110+ countries and AI-enhanced telecom monitoring coverage for 340+ carriers. 

Cyara ResolveAX product icon

Agent environment assurance

Regain visibility into agent environments with AI-driven proactive monitoring, automated alerts, and troubleshooting guides to ensure top-quality interactions. 

Cyara Number Trust product icon

Call ID line assurance

Continuously scan mobile networks and spam-blocking apps worldwide for real-time visibility into outbound caller ID presentation. 

Learn more >

Cyara Botium product icon

Conversational AI optimization

Develop and deploy better CX bots faster while maximizing efficiency and cutting costs.

AI Trust logo icon

Generative AI assurance

Tackle the unique risks of GenAI-powered bots, including hallucinations, misuse, security, compliance, and more.

Learn more >

Cyara watchRTC

WebRTC monitoring 

Identify and resolve issues affecting your WebRTC-based applications. 

Learn more >

Agnostic CX platform integrating across all CCaaS, UCaaS, CRM & helpdesk providers

AWS
Twilio
ServiceNow logo
Five9
Avaya
Genesys
Talkdesk
Salesforce
Zoom
Google Cloud
Cisco

Cyara assures more than 5 BILLION customer relationships

TOP 5

Largest Insurers

TOP 5

Largest Banks

TOP 5

Largest Healthcare & Life Sciences Companies

TOP 5

Largest Tech Companies

TOP 5

Most Innovative Companies

Award-winning AI-led CX assurance platform

TMC-Customer Magazine-Product of the Year Award-2025
Best of Enterprise Connect 2025 Winner-most innovative use of AI
ICXA 24 Gold Winner Best Use of AI award
Netty Awards winner
TMCnet 2024 Teleworking Solutions Excellence Award
CUSTOMER Conversational AI Excellence24 award
Silver 2024 Stevie Winner-International Business Awards
TMC Communications Solutions Product of the Year Award 2024
2024 Globee Awards Gold Winner-Golden Bridge Awards
Customer-Contact Center Technology Award 2024
2024 SIIA CODiE Awards
CRM Excellence TMC award 2024
Customer Magazine Voice Technology Excellence Award 2024
TMC Customer Product of the Year Award 2024
Golden Bridge Awards 2021 Globee Awards Gold Award Winner
12th Annual Best in Biz awards 2022 bronze award winner
TMCnet Remote Work 2022 Pioneer award
American Business Awards Silver 2022 Stevie Award Winner
TMCnet 2022 Teleworking Solutions Excellence Award
Customer Contact Center 2022 Technology Award
TMCnet Remote Work Pioneer Award 2022
Gartner Cool Vendor award
Learn more

“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the services through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”

Robert Sullivan, Senior Director, Agero

Read customer story

“We have a good structure behind an organization that can support us in the longterm, and now I can feel confident we can target more ambitious goals for the future.”

Juliano Tripodi Agile Delivery Lead, Leading Household Appliance Company

Read customer story

“We brought awareness to the IT and infrastructure teams to how their part played a bigger role in the whole.”

Richie Gass Sr. Manager of Telephony & Teleconferencing Services, IT, Blue Shield of California

Read customer story
G2

Customers are raving — see why on G2

Game Changer for Automated CX

Five stars

APR 04, 2025

Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy.

Read full review >

Surajit N.
QA Consultant | Enterprise

Cyara is an invaluable product for every organization

Five stars

APR 04, 2025

Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems.

Read full review >

Jeff Lyons

Verified User in Telecommunications
Enterprise

Great IVR and NLP testing tool

Five stars

APR 03, 2025

Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing.

Read full review >

May – Ampawan N.
App Suite Quality Engineer | Enterprise

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