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Cyara

Cyara Customer Experience Assurance Platform

CX assurance built for an AI-first world

Agentic AI is transforming CX. Can your customers trust it?

The confidence layer for AI-driven CX. Detect hallucinations, validate decisions, stay compliant.

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Trusted to assure AI-driven CX at the world’s largest enterprises

  • ADP
  • Amazon
  • AT&T
  • salesforce
  • Vodafone
  • eBay
  • Microsoft
  • Blue California
  • Liberty Mutual insurance
  • Agero
  • Anthem
  • Zoom

AI agents are in production.

But who is testing them?

Enterprises are deploying conversational AI at scale, but the assurance tooling hasn’t kept up. Traditional scripted tests can’t handle non-deterministic AI. The result: failures that scale faster than the agents themselves.

62% of enterprises are experimenting with AI agents for CX, but fewer than 15% have any assurance framework in place.

4.7× faster incident propagation when AI failures go undetected vs. human-handled interactions.

AI failures scale instantly

A single bad prompt response affects every customer hitting that path simultaneously. There’s no human buffer.

Fear stalls deployment

Without confidence in agent behavior, enterprises keep AI in pilot forever. Your competitors ship while you test manually.

Compliance gaps widen

Regulators are catching up. “We tested it in staging” isn’t an answer when your AI agent gives financial advice to 50,000 callers.

The Shift

Assurance rebuilt for how CX works now

Legacy testing was built for scripted IVRs and decision trees. AI agents don’t follow scripts. Neither should your assurance platform.

Scripts

Goals

When you can’t define every word the agent should say, you have to test what the agent should accomplish.

Pass / Fail

Outcomes

Measure resolution quality, sentiment drift, compliance adherence, and escalation accuracy.

Static

Continuous

Agents change with every model update, and assurance must run continuously in production.

Platform

The confidence layer for AI-driven CX

AI agent testing

Goal-based test generation for conversational AI. Validate intent handling, multi-turn flows, edge cases, and hallucination detection across every agent.

Production monitoring

Continuous synthetic interactions against live agents. Catch regressions the moment a model update ships, instead of when a customer calls to complain.

Voice assurance

End-to-end voice quality and IVR testing across 140+ countries. The same platform that assures your AI agents also validates your voice infrastructure.

Chat & digital

Assure chatbots, webchat, SMS, and messaging channels. Test real customer journeys across every digital touchpoint.

CX observability

Unified dashboards showing agent health, coverage gaps, quality trends, and compliance status. Know before your customers do.

Any agent, any platform

Works with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents. No vendor lock-in.

Assure AI agents regardless of where they’re built

One platform across every CX stack — CCaaS, UCaaS, CRM, and AI agent frameworks.

Dialogflow
watsonx
kore.ai
nuance
LLaMA by meta
Gemini
Genesys
Five9
Nice
salesforce
servicenow

Ship AI agents
with confidence, not hope

See how Cyara gives enterprises the assurance layer they need to deploy AI-driven CX at scale.

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