Integrations
Easily Integrate the Cyara CX Assurance Platform with Your Agile and DevOps Technology Ecosystem
Cyara CX Assurance Integrations
Agile Transformation
Defect
Tracking
Test
Management
Agile
Planning
DevOps Adoption
Continuous
Integration
Configuration
Management
Continuous
Deployment
CX Operations
IT
Monitoring
System
Ticketing
&
Support
Software development has become strategic for companies across all industries. Many companies are adopting the DevOps methodology for software development. As part of DevOps and Agile methodologies, companies are deploying software builds more frequently than ever before with 24% deploying weekly and 27% deploying daily1.
The challenge for companies is to ensure that customer experience (CX) technology is incorporated into these new software development processes. Companies that are undergoing a full DevOps transformation are borrowing tools and techniques (e.g., CI tools only, Agile SCRUMs) from the Agile/DevOps movement and linking to specialized CX technology. Integration to the DevOps toolchain are critical to accelerating release cycles and improving quality.
Integrate with the Agile and DevOps Ecosystem to Simplify Testing, and with IT Operations for Smarter Troubleshooting
Cyara Velocity enables your DevOps transformation by integrating with the best solutions for Agile transformation and DevOps adoption. Cyara Pulse provides CX incident management that integrates with IT monitoring and IT ticketing system applications.
Agile Transformation
Defect
Tracking
Test
Management
Agile
Planning
Integrate with the widely used tools for Agile software development for sprints, tasks, stories, bugs, and releases. Leverage Cyara assurance with test case management solutions for test cases, test plans, and test results.
Integration: Cyara ALM Adapter for Test Management
Integrate to Micro Focus ALM software and make the most of Cyara technology.
- Get up and running quickly with an easy installation of the ALM Adapter.
- Save time and effort by leveraging test case development and execution in Cyara with Micro Focus ALM.
Integration: Cyara Velocity Integration to Jira for Defect Tracking
Automate the filing of defects in Jira to facilitate continuous testing and rapid iteration.
- Lift defects from Jira to Velocity.
- Integrate Cyara test cases that test specific defects with Jira.
DevOps Adoption
Continuous
Integration
Configuration
Management
Continuous
Deployment
Integrate with the most common Continuous Integration (CI) and Continuous Deployment (CD) technology for pipelines, environments, and builds. Leverage Cyara automation with contact center configuration management, and source control solutions.
CX Operations
IT
Monitoring
System
Ticketing
&
Support
Integration: Cyara Pulse Integration to Splunk for IT Monitoring
Use Pulse’s “outside in” results to complement the internal data already in Splunk.
- Send alarms and clearing events to Splunk.
- Facilitate troubleshooting by sharing results from test cases and campaigns.
Integration: Cyara Pulse Integration to ServiceNow and PagerDuty for Ticketing and Support
Enable rapid response and reduce mean-time-to-repair (MTTR) by integrating to ServiceNow and PagerDuty.
- Use the integration template for cloud-hosted ServiceNow and PagerDuty.
- Automate incident management by creating ServiceNow and PagerDuty incident tickets from Pulse test case failures.
- Notify users of new tickets via push notification to the Pulse Mobile App.
- In PagerDuty, set thresholds to automatically create and clear tickets based on test results.
Integrate Cyara Technology with Cyara REST APIs
Integrate Cyara test cases, campaigns, and results with other applications and tools. Cyara REST APIs are:
Easy to use
Easily integrate to Test Management Tools, Continuous Integration (CI), Configuration Management, and Agile Lifecycle tools.
Scalable
Integrate Cyara CX Assurance Platform into your enterprise architecture to keep pace with enterprise growth and change.
Resources
Cyara ALM Adapter
Learn how to easily integrate with the Micro Focus ALM test management tool
Definitive Guide to DevOps for CX
Learn how to deliver software with quality and speed using DevOps for CX
Learn More
See how Velocity can help you achieve your CX innovation goals, and delight your customers.
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