Cyara Platform-Integrations to Your DevOps Ecosystem

Cyara Platform:
Technology Ecosystem Integrations

Easily Integrate the Cyara CX Assurance Platform with Your Agile and DevOps Technology Ecosystem

Cyara CX Assurance Platform Integrations

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Software development has become strategic for companies across all industries. Many companies are adopting the DevOps methodology for software development. As part of DevOps and Agile methodologies, companies are deploying software builds more frequently than ever before with 24% deploying weekly and 27% deploying daily¹.

The challenge for companies is to ensure that customer experience (CX) technology is incorporated into these new software development processes. Companies that are undergoing a full DevOps transformation are borrowing tools and techniques (e.g., CI tools only, Agile SCRUMs) from the Agile/DevOps movement and linking to specialized CX technology. Integration to the DevOps toolchain are critical to accelerating release cycles and improving quality.

Integrate with the Agile and DevOps Ecosystem to Simplify Testing, and with IT Operations for Smarter Troubleshooting

Cyara Velocity enables your DevOps transformation by integrating with the best solutions for Agile transformation and DevOps adoption. Cyara Pulse provides CX incident management that integrates with IT monitoring and IT ticketing system applications.

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integrate with the widely used tools for Agile software development for sprints, tasks, stories, bugs, and releases. Leverage Cyara assurance with test case management solutions for test cases, test plans, and test results.

Integration: Cyara Velocity Integration to Jira for Defect Tracking

Automate the filing of defects in Jira to facilitate continuous testing and rapid iteration.

Lift defects from Jira to Velocity.
Integrate Cyara test cases that test specific defects with Jira.

Integration: Cyara Velocity Integration to Rally for Defect Tracking

Automate and fast-track CX defect management with auto-populated tickets that speed defect resolution and facilitate quality CX.

Eliminate manual defect ticket detail data entry.
Sync and link Cyara test cases with Rally, auto-populated with details that lead to faster defect resolution.

DevOps Adoption

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integrate with the most common Continuous Integration (CI) and Continuous Deployment (CD) technology for pipelines, environments, and builds. Leverage Cyara automation with contact center configuration management, and source control solutions.

CX Operations

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integration: Cyara Pulse Integration to Splunk for IT Monitoring

Use Pulse’s “outside in” results to complement the internal data already in Splunk.

Send alarms and clearing events to Splunk.
Facilitate troubleshooting by sharing results from test cases and campaigns.
Glean valuable insights from the Cyara data with the Pulse App for Splunk, a set of pre-configured dashboards available on Splunkbase

Integration: Cyara Pulse Integration to ServiceNow and PagerDuty for Ticketing and Support

Enable rapid response and reduce mean-time-to-repair (MTTR) by integrating with ServiceNow and PagerDuty.

Use the integration template for cloud-hosted ServiceNow and PagerDuty.
Automate incident management by creating ServiceNow and PagerDuty incident tickets from Pulse test case failures.
Notify users of new tickets via push notification to the Pulse Mobile App.
In PagerDuty, set thresholds to automatically create and clear tickets based on test results.
Learn more about the Cyara-PagerDuty integration…
Learn more about the Cyara-ServiceNow integration…

Cyara’s REST API – Limitless Integration & Extensibility

To provide you with the most flexible and extensible Platform that helps you realize the benefits of automation faster, Cyara offers a suite of REST API programs – building blocks you can start using right away to develop, edit, test, and analyze your CX systems. You have access to plug-and-play sample code, giving you endless ways to create automated shortcuts and time-saving solutions for highly specific needs.

Efficiency

Do more with less effort.

Cyara’s API is ready to interface with your systems and execute tasks without requiring your team to develop custom code.

Translation

Bridge the gap.

Cyara’s API acts as a software intermediary, packaging and exposing data via interaction paths in a common format useable by any system.

Innovation

Make new things happen.

Cyara’s API provides a standardized interface that enables developers to efficiently collaborate and build together.

Integration

Customize to your needs.

Cyara’s API allows you to build in functionality specific to your contact center and business requirements.

Get Started with Cyara’s REST API and Our Sample Routes

Cyara customers can visit Developer Central to learn more about Cyara’s REST API and start using our sample API routes. If you would like additional assistance with our API, ask your Cyara Account Executive or Success Manager to set up an API training session with us.

Integrate Cyara test cases, campaigns, and results directly with your other applications and tools with ease and efficiency.
Learn More