Platform:

Integrations

Easily Integrate the Cyara CX Assurance Platform With Your Agile and DevOps Toolchain

Software development has become strategic for companies across all industries. Many companies are adopting the DevOps methodology for software development. As part of DevOps and Agile methodologies, companies are deploying software builds more frequently than ever before with 24% deploying weekly and 27% deploying daily¹.

The challenge for companies is to ensure that customer experience (CX) is incorporated into the software development process. Companies that are undergoing a full DevOps transformation are borrowing tools and techniques from the movement on a more isolated basis (e.g., CI tools only, Agile SCRUMs). Integration to the DevOps toolchain for design, Continuous Integration (CI), Continuous Deployment (CD), and maintenance are important to ensure the quality of CX.

Integrate with DevOps Tools to Simplify Testing

Cyara
Velocity

Test Cases

CX Models

Campaigns

Cyara ALM Adapter
for Test Management

Integrate to Micro Focus ALM software and make the most of Cyara technology.

Get up and running quickly with an easy installation of the Cyara ALM Adapter.
Save time and effort by leveraging test case development and execution in Cyara with Micro Focus ALM.

Continuous
Integration

Integrate with the most common CI tools for pipelines, environments, and builds.

Configuration
Management

Integrate with the many configuration management tools for environments.

Cyara Velocity Integration to Jira for Agile Planning

Automate the filing of defects in Jira to facilitate continuous testing and rapid iteration.

Create a defect in Jira from Velocity
Link to the defect in Cyara for details, recordings, and other information

In addition, DevOps monitoring is most commonly done through dashboards. Companies have business performance dashboards which show customer metrics, application performance dashboards which show transaction metrics, and change event dashboards which show new deployments. Alerts and incidence management apps are used to notify and track changes in systems. Integrate to existing dashboards and alerts using the Cyara REST APIs.

Integrate with IT Operations for Smarter Troubleshooting

Cyara
Pulse

Test Cases

CX Incidents

Dashboard

Cyara Pulse Integration to Splunk for IT Monitoring

Use Pulse’s “outside in” results to complement the internal data already in Splunk.

Send alarms and clearing events to Splunk
Facilitate troubleshooting by sharing results from test cases and campaigns

Cyara Pulse Integration to ServiceNow for Ticketing and Support

Enable rapid response and reduce mean-time-to-repair (MTTR).

Use the integration template for cloud-hosted ServiceNow
Automate incident management by creating ServiceNow incident tickets from Pulse test case failures
Notify users of new tickets via push notification to the Pulse Mobile App