• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • AI-Powered CX Assurance Platform
      • Call Explorer
      • Call Routing & Agent Desktop Testing
      • Cloud Contact Center Monitoring
      • Conversational AI Testing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • AI Trust
      • Botium
      • CentraCX
      • Cloud Migration Assurance
      • Cruncher
      • Number Trust
      • Pulse
      • Pulse 360
      • ResolveAX
      • testRTC
      • Velocity
      • Voice Assure
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing & Optimization
      • Cloud Contact Center
      • Contact Center Number Test Types
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Voice of Customer
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Continuous Testing Solutions
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Customer Success Showcase
    • Resources
    • Webinars
  • ABOUT
    • CEO’s Desk
    • Leadership
    • Press Releases
    • Media Coverage
    • Partners
    • Awards
    • About Cyara
    • Careers
    • Employee Profiles
    • Legal

Cyara Platform:
Technology Ecosystem Integrations

Easily Integrate the Cyara CX Transformation Platform with Your Agile and DevOps Technology Ecosystem

Talk to an Expert
Three people putting together jigsaw puzzle pieces.

Cyara CX Transformation Platform Integrations

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Software development has become strategic for companies across all industries. Many companies are adopting the DevOps methodology for software development. As part of DevOps and Agile methodologies, companies are deploying software builds more frequently than ever before with 24% deploying weekly and 27% deploying daily1.

The challenge for companies is to ensure that customer experience (CX) technology is incorporated into these new software development processes. Companies that are undergoing a full DevOps transformation are borrowing tools and techniques (e.g., CI tools only, Agile SCRUMs) from the Agile/DevOps movement and linking to specialized CX technology. Integration to the DevOps toolchain are critical to accelerating release cycles and improving quality.

Integrate with the Agile and DevOps Ecosystem to Simplify Testing, and with IT Operations for Smarter Troubleshooting

Cyara Velocity enables your DevOps transformation by integrating with the best solutions for Agile transformation and DevOps adoption. Cyara Pulse provides CX incident management that integrates with IT monitoring and IT ticketing system applications.

Agile Transformation

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integrate with the widely used tools for Agile software development for sprints, tasks, stories, bugs, and releases. Leverage Cyara assurance with test case management solutions for test cases, test plans, and test results.

Integration: Cyara Velocity Integration to Jira for Defect Tracking

Automate the filing of defects in Jira to facilitate continuous testing and rapid iteration.

  • Lift defects from Jira to Velocity.
  • Integrate Cyara test cases that test specific defects with Jira.

Learn more in the Cyara Velocity + Jira Integration datasheet.

Integration: Cyara Velocity Integration to Rally for Defect Tracking

Automate and fast-track CX defect management with auto-populated tickets that speed defect resolution and facilitate quality CX.

  • Eliminate manual defect ticket detail data entry.
  • Sync and link Cyara test cases with Rally, auto-populated with details that lead to faster defect resolution.

DevOps Adoption

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integrate with the most common Continuous Integration (CI) and Continuous Deployment (CD) technology for pipelines, environments, and builds. Leverage Cyara automation with contact center configuration management, and source control solutions.

CX Operations

Agile Transformation

Defect
Tracking

Test
Management

Agile
Planning

DevOps Adoption

Continuous
Integration

Configuration
Management

Continuous
Deployment

CX Operations

IT
Monitoring
System

Ticketing
&
Support

Integration: Cyara Pulse Integration to Splunk for IT Monitoring

Use Pulse’s “outside in” results to complement the internal data already in Splunk.

  • Send alarms and clearing events to Splunk.
  • Facilitate troubleshooting by sharing results from test cases and campaigns.
  • Glean valuable insights from the Cyara data with the Pulse App for Splunk, a set of pre-configured dashboards available on Splunkbase
  • Learn more in the Cyara Pulse + Splunk Integration datasheet

Integration: Cyara Pulse Integration to ServiceNow and PagerDuty for Ticketing and Support

Enable rapid response and reduce mean-time-to-repair (MTTR) by integrating with ServiceNow and PagerDuty.

  • Use the integration template for cloud-hosted ServiceNow and PagerDuty.
  • Automate incident management by creating ServiceNow and PagerDuty incident tickets from Pulse test case failures.
  • In PagerDuty, set thresholds to automatically create and clear tickets based on test results.
  • Learn more about the Cyara-PagerDuty integration…
  • Learn more about the Cyara-ServiceNow integration…

Cyara’s REST API – Limitless Integration & Extensibility

To provide you with the most flexible and extensible Platform that helps you realize the benefits of automation faster, Cyara offers a suite of REST API programs – building blocks you can start using right away to develop, edit, test, and analyze your CX systems. You have access to plug-and-play sample code, giving you endless ways to create automated shortcuts and time-saving solutions for highly specific needs.

Cruncher/Dial Gauge icon

Efficiency

Do more with less effort.
Cyara’s API is ready to interface with your systems and execute tasks without requiring your team to develop custom code.

Square chat balloons icon

Translation

Bridge the gap.
Cyara’s API acts as a software intermediary, packaging and exposing data via interaction paths in a common format useable by any system.

Innovation/Light Bulb icon

Innovation

Make new things happen.
Cyara’s API provides a standardized interface that enables developers to efficiently collaborate and build together.

Hexagons/Integrations icon

Integration

Customize to your needs.
Cyara’s API allows you to build in functionality specific to your contact center and business requirements.

Get Started with Cyara’s REST API and Our Sample Routes

Cyara customers can visit Developer Central to learn more about Cyara’s REST API and start using our sample API routes. If you would like additional assistance with our API, ask your Cyara Account Executive or Success Manager to set up an API training session with us.

Integrate Cyara test cases, campaigns, and results directly with your other applications and tools with ease and efficiency.

Get the Cyara API Datasheet
Use APIs whiteboard

Cyara CX Transformation Platform Integration Partners

blackchair
blackchair
blackchair is the leader of configuration change management enablement solutions worldwide.
Learn more…
InProd logo
InProd
InProd is a configuration management solution to reduce the risks in large Genesys powered contact centres.
Learn more…
Jira
The number one software development tool used by Agile teams to plan, track, and release great software, gives your teams the ultimate work management advantage.
Learn more…
PagerDuty
PagerDuty
PagerDuty is a leader in digital operations management.
Learn more…
Rally logo
Rally
Rally Software®, Broadcom’s enterprise-class platform, is purpose-built to help you plan, prioritize, manage, track, and continuously improve your work.
Learn more…
ServiceNow logo
ServiceNow
The ServiceNow platform revolutionizes IT, Employee, Customer, and App Engine workflows that optimize productivity, improve experiences, increase loyalty, and help teams create with greater speed and quality.
Learn more…
Splunk logo
Splunk
Splunk Inc. helps organizations ask questions, get answers, take actions, and achieve outcomes from their data.
Learn more…
Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!

Resources

Cyara Pulse + Splunk Integration datasheet

Datasheet: Cyara Pulse + Splunk Integration

Learn how the Cyara Automated Customer Experience Assurance Platform integrates with Splunk, enabling internal & external error correlation.
Learn More Datasheet: Cyara Pulse + Splunk Integration
Cyara Velocity + Jira datasheet - Automate & Fast-Track Defect Management

Datasheet: Cyara Velocity + Jira Integration

Shift testing left, discover customer experience defects early, and manage issue resolution efficiently with the Cyara Velocity +Jira integration.
Learn More Datasheet: Cyara Velocity + Jira Integration
DevOps for CX-Driven Digital Transformation

White Paper: DevOps for CX-Driven Digital Transformation

Download the DevOps for CX-Driven Digital Transformation white paper and learn how DevOps can help you innovate your customer experience with speed and quality.
Learn More White Paper: DevOps for CX-Driven Digital Transformation
Cyara - AI-Led CX Transformation Platform

Product Video: Introducing the Cyara AI-Led CX Transformation Platform

Learn more about the Cyara Platform and how we can help ensure you are the first to know about issues with your customer experience.
Learn More Product Video: Introducing the Cyara AI-Led CX Transformation Platform
Magnifying glass

Learn More

See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.

Watch a Demo

1 “Frequency of Software Build Deployment Worldwide, in 2018, Current vs Desired.” Statistica, 2018.

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

Footer

Cyara logo
 
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings