Cyara Awards

Cyara honored for improving customer service technology and improving the customer experience.

Cyara announced today that TMC, a global, integrated media company, has named (Product) as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Cyara Velocity honored for exceptional innovation.

Cyara announced today that TMC, a global, integrated media company, has named Cyara Velocity as a 2018 CUSTOMER Product of the Year Award winner. Velocity is the first solution to connect the customer experience (CX) design process with CX testing, enabling customers to achieve 40 to 70 percent faster time-to-market, while also achieving more comprehensive testing and maximum quality.

Read the press release here.

Cyara is honored to have been chosen as Frost & Sullivan’s 2017 Global Customer Experience Testing Platform Vendor of the Year.

Frost & Sullivan’s Australia Excellence Awards, in its 12th consecutive year, evaluated companies on a variety of market performance indicators including revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy. Frost & Sullivan analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research. Frost & Sullivan recognized Cyara for innovating and creating a new category by awarding the first ever global prize for Customer Experience Testing Platform Vendor of the Year.

Read the press release here and the Frost & Sullivan analyst quote here.

Cyara is thrilled to have won the Red Herring Global 100 award for 2017. The awards recognize outstanding private companies who are leading global innovators and are judged on criteria including disruptiveness to the industry, IP in the solution created through internal R&D, growth rate, venture investment, and social contribution.

The pool of candidates for the award are the top private companies from the regional competitions in Europe, North America, and Asia. Red Herring Top 100 Global award winners are selected from approximately 2,000 privately financed companies each year. Red Herring was among the first to recognize that companies such as Google, Facebook, Kakao, Alibaba, Twitter, Rakuten, Salesforce.com, Xiaomi and YouTube would change the way we live and work.

See the full list of winners here.

Frost & Sullivan has chosen Cyara as the 2016 Vendor of the Year for Customer Interaction Management Platform Testing.

Now in its 11th year, the Frost & Sullivan Excellence Awards recognize companies and individuals that have demonstrated outstanding performance in the Australian market. Nominees from each category are measured against a number of parameters, including revenue growth, market share, leadership in product innovation, and business strategy. Frost recognized Cyara for innovating and creating a new category by awarding the first ever prize for Customer Interaction Management Testing Platform Vendor of the Year.

Read the press release here.

Cyara’s Virtual Agent for Desktop is a 2016 recipient of the Communications Solutions Product of the Year award presented by TMC, a global integrated media company. This award honors exceptional products and services that facilitate voice, data and video communications. Cyara’s Virtual Agent for Desktop uses automation to test the performance of your agent desktop improving the customer experience and ensuring flawless, optimized customer interactions.

Recognition highlights Cyara’s ability to help companies accelerate innovation in voice and digital channels at scale.

The list, which is compiled by a distinguished panel of industry experts and CIOoutlook’s editorial board, highlights some of the most prominent QA/Testing solution providers in APAC who are capable of steering their clients towards excellence by supporting them beyond an advisory level.

Read the press release here.

Cyara makes a second appearance on this list of the fastest growing companies in Australia with 86% global growth and 202% year on year growth in North America. Cyara’s corporate headquarters are in Melbourne, Australia.

Read the press release here.

Cyara Crawler honored for innovation by industry-leading media company. Crawler is a game changer for IVR development. 

TMC, a global, integrated media company, has named Cyara Crawler as a 2015 TMC Labs Innovation Award winner. This award is presented by TMC’s CUSTOMER magazine. “Cyara Crawler has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC.

Read the press release here.

Annual list showcases the 20 Most Promising Avaya Solution Providers 2015; Cyara makes CIOReview’s list for its omni-channel testing, discovery, and monitoring capabilities that meet the needs of today’s agile environments.

The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. “Most organizations strive for success with customer experience, and Cyara is committed to help organizations in collaboration with Avaya, offering highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively,” Alok Kulkarni, CEO of Cyara said.

Read the press release here.

Annual list showcases the 20 Most Promising Cisco Solution Providers 2015; Cyara makes it to CIOReview’s list for its expertise in testing client experiences across broad technical architectures.

The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. “Cyara’s solutions continued to break new ground within the past year benefiting its customers around the globe, and we’re excited to have them featured on our top companies list,” said Jeevan George, Managing Editor, CIO Review.

Read the press release here.

Cyara Chat Honored for Exceptional Speech Technology, Bridging the Gap Between Self-Service and Assisted Calls with a Well Executed Chat Experience

Cyara Chat Testing is a proactive, exception-based approach that bridges the gap between self-service and assisted calls with a well executed chat experience. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

Read the press release here.

Cyara was one of 5 innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs.

Read the press release.

The Cyara Solutions Suite, the customer experience testing software for contact center infrastructure and applications, was recognized with a 2012 Customer Product of the Year award by TMC.

Read the press release here.

Cyara was named to the 2014 BRW Fast 100, an annual recognition of corporate growth based on revenue and the entrepreneurial spirit in Australia. Cyara’s corporate headquarters are in Melbourne.

Read the press release here.

Cyara FIVE has received a 2015 Product of the Year Award winner from TMC. Cyara FIVE is the latest and most advanced version of Cyara’s onmi-channel customer experience testing and monitoring platform. Significant functionality in Cyara FIVE supports Cyara customers in delivering the customer experience they have designed.

Read the press release here.