• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • AI-Powered CX Assurance Platform
      • Call Explorer
      • Call Routing & Agent Desktop Testing
      • Cloud Contact Center Monitoring
      • Conversational AI Testing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • AI Trust
      • Botium
      • CentraCX
      • Cloud Migration Assurance
      • Cruncher
      • Number Trust
      • Pulse
      • Pulse 360
      • ResolveAX
      • testRTC
      • Velocity
      • Voice Assure
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing & Optimization
      • Cloud Contact Center
      • Contact Center Number Test Types
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Voice of Customer
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Continuous Testing Solutions
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Customer Success Showcase
    • Resources
    • Webinars
  • ABOUT
    • CEO’s Desk
    • Leadership
    • Press Releases
    • Media Coverage
    • Partners
    • Awards
    • About Cyara
    • Careers
    • Employee Profiles
    • Legal

Industry Awards & Customer Recognition

Cyara is a part of the global CX business and industry conversation.

  • Industry Awards
  • Customer Awards
TMC-Customer Magazine-Product of the Year Award-2025

Cyara Wins CUSTOMER Product of the Year Award 2025 for Pulse 360

Cyara Automated CX Assurance Platform honored for exceptional innovation TMC has named the Cyara Pulse 360 a 2025 CUSTOMER Product of the Year Award winner.

Best of Enterprise Connect 2025 Winner-most innovative use of AI

Cyara a 2025 Best of Enterprise Connect Winner for Most Innovative Use of AI

Cyara was named a winner for Most Innovative Use of AI for Cyara AI Trust Misuse module, a customer experience assurance solution designed to ensure that customer interactions powered by Generative AI are accurate, reliable, and trustworthy.

ICXA 24 Gold Winner Best Use of AI award

Cyara Wins ICXA™ 24 Gold Award for Best Use of AI

Cyara is a gold award winner in the 2024 International Customer Experience Awards in the Best Use of AI category.

Globee Award 2024 Gold-Leadership

Cyara awarded a Gold 2024 Globee Leadership Award for CX Transformation Platform

Cyara has been named a winner in the 12th Annual 2024 Globee®️ Awards for Leadership for our CX Transformation Platform in the “Product-Service Leadership of the Year in Technology Services” category.

Netty Awards winner

Cyara Wins 2024 Netty Award for Botium

Cyara won a 2024 Netty Award for Botium, in the ‘Tech (Best Use of AI in Natural Language Processing)’ category. With over 100 unique categories, the Netty Awards is a prestigious awards program that honors top leaders and companies across various industries in the digital age.

TMCnet 2024 Teleworking Solutions Excellence Award

Cyara’s ResolveAX Awarded a 2024 TMCnet Teleworking Solutions Excellence Award

Cyara is honored to be recognized as a winner of the 2024 TMCnet Teleworking Solutions Excellence Award for ResolveAX. This award honors the best and most innovative teleworking products and services available that the industry has to offer as judged by TMCnet editors.

CUSTOMER Conversational AI Excellence24 award

Cyara Botium Awarded CUSTOMER Magazine 2024 Conversational AI Excellence Award

Cyara was awarded a 2024 Conversational AI Excellence Award from CUSTOMER Magazine for Botium. The 2024 Conversational AI Excellence Award recognizes all tools, platforms and applications that contribute to the delivery of Conversational AI solutions.

Silver 2024 Stevie Winner-International Business Awards

Cyara Awarded Silver 2024 Stevie Award

Cyara was named the winner of a 2024 Silver Stevie Award in the Customer Service Solution category for its CX Transformation Platform in The 21st Annual International Business Awards.

Inc. 5000 Americas fastest growing private companies

Cyara Included on Inc. 5000 2024 List

Cyara was included on Inc.’s list of fastest-growing private companies in America. Companies were noted for thriving in spite of the pandemic, inflation, and supply chain woes.

TMC Communications Solutions Product of the Year Award 2024

Cyara Platform Awarded 2024 Communications Solutions Products of the Year Award

TMC’s Communications Solutions Product of the Year Award honors exceptional products and services that enable, facilitate, and enhance voice, data and video communications, and which were brought to market or greatly improved upon in the last twelve months.

2024 Globee Awards Gold Winner-Golden Bridge Awards

Cyara a Gold Globee® Winner in the 16th Annual 2024 Golden Bridge Awards

Cyara was named a winner in the prestigious 16th Annual 2024 Golden Bridge Awards. The Golden Bridge Awards honor the best in business and innovation across various industries around the world.

Customer-Contact Center Technology Award 2024

Cyara Awarded CUSTOMER Magazine 2024 Contact Center Technology Award

TMC awarded the Cyara CX Transformation Platform a 2024 CUSTOMER Magazine Contact Center Technology Award.

Cyara CXcellence Customer Awards – Recognizing Success, Innovation and Achievement

Every year, Cyara opens a call for submissions for the annual Cyara CXcellence Awards, also known as the Smileys. These awards are announced and recipients honored at the next Cyara Xchange Summit event.

The goal of the Cyara CXcellence Awards is to recognize Cyara customers who have achieved exceptional levels of success, with three award categories that represent different dimensions of success with Cyara.

The Awards

New Customer of the Year

This award honors a new customer who has been using Cyara since October 2021, and represents the customer who has gotten up and running most effectively, accelerated their time to value, and delivering real business results.

Most Innovative Customer

The Most Innovative Customer award is presented to the customer who has demonstrated the most innovative use of the Cyara Platform. They have engaged with Cyara Product Management to drive new features that solve real-world business problems and have an impact on the Cyara roadmap. They constantly push the envelope of what is possible with Cyara.

Trophy

Best Use of Continuous Testing

The customer honored with this award has achieved the best integration of testing into and across their full development lifecycle. They have connected Cyara into their overall development processes and technology, and are testing early and often.

Guidelines and Submission Process

Winners will be featured in a Cyara-issued press release announcing the awards, and will also receive:

  • A personalized Smiley award trophy
  • Royalty-free use of the digital logo representing the Cyara CXcellence Award, for both online and print display
  • A press release template suitable for release by your organization
  • Inclusion in media outreach and promotional materials surrounding the award, including website and social media announcements
  • Public recognition by Cyara at a special awards ceremony, generally at the Cyara Xchange Summit event

Customers who wish to be considered for the Cyara CXcellence Award must meet the following criteria:

  • Be a current Cyara customer with a live solution
  • Have a compelling test automation/CX monitoring transformation story
  • Send at least one representative from your organization to be in attendance at the next Cyara Xchange Summit event
  • Agree to a written case study and/or customer success video interview
  • Agree to be mentioned in a press release announcing the winners
  • Agree to the use of your company’s name and logo at the Cyara Xchange Summit event, as well as on Cyara social media and digital promotions

Winners in each category will be selected by a panel of Cyara executives, based on the quality and content of the submission.

Winners will be notified prior to the next Cyara Xchange Summit event, and will be publicly announced and recognized at the event.

Check back here for submission details on future CXcellence awards.

CXcellence award

Past Winners

Cyara 2021 Customer Smiles Awards

Read the 2021 Customer Smiles Award winners press release

Cyara 2020 Customer Smiles award recipients

Read the 2020 Customer Smiles Award winners press release

Footer

Cyara logo
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings