Collect, understand & action customer feedback to design better CX with real-time Voice of the Customer for contact centers
With steep marketplace competition and customer expectations at an all-time high, it’s not enough to say that your customer experience “works”. The real test is whether it works like your customers want and need it to. To learn whether your CX passes that test, you have to go straight to the source, catching customers when their memory is sharp and their feedback is freshest.
In the past, companies have relied on long, in-person surveys and focus groups for customer feedback. But those are slow, expensive and limit the number of customers you can reach. And once collected, it’s difficult to aggregate results, extrapolate key insights, and rally the troops to make changes that accurately reflect feedback and drive CX transformation.
Meet Cyara CentraCX, a revolutionary real-time Voice of the Customer (VoC) feedback management solution built specifically for contact centers.
CentraCX allows you to gather and assess a powerful combination of qualitative metrics and quantitative open feedback that surface issues, accelerate change, and drive CX transformation to not just meet, but exceed customer expectations.
CentraCX is a cloud-based, real-time customer feedback management solution that enables contact centers to proactively and easily gather and understand the voice of their customers across voice, digital and conversational AI channels. And, once automatically gathered, the data collected by CentraCX is organized and easily shared with contact center leaders and teams who can action and manage change in response to feedback, driving a rigorous and constant practice of improving CX and winning customers for life.
With CentraCX, You Can:
Customer-Centric Contact Centers Use CentraCX to:
Collect feedback at every touchpoint, on every channel
Trigger surveys based on action in mobile app, online, or contact center or via CRM
Understand your customers and connect frontline teams with their feedback to get the full picture
Deliver data and dashboards to all stakeholders
Action the feedback you gather, engaging teams across your organization to drive resolution and improvement
Export results and reports to your CRM, marketing automation, data warehouse, or BI platform
Cyara Automated CX Assurance Platform
Cyara CentraCX is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.