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Cyara CentraCX

Cyara CentraCX

Collect, understand & action customer feedback to design better CX with real-time Voice of the Customer for contact centers

Talk to an Expert
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With steep marketplace competition and customer expectations at an all-time high, it’s not enough to say that your customer experience “works”. The real test is whether it works like your customers want and need it to. To learn whether your CX passes that test, you have to go straight to the source, catching customers when their memory is sharp and their feedback is freshest. 

In the past, companies have relied on long, in-person surveys and focus groups for customer feedback. But those are slow, expensive and limit the number of customers you can reach. And once collected, it’s difficult to aggregate results, extrapolate key insights, and rally the troops to make changes that accurately reflect feedback and drive CX transformation.

Meet Cyara CentraCX, a revolutionary real-time Voice of the Customer (VoC) feedback management solution built specifically for contact centers.

CentraCX allows you to gather and assess a powerful combination of qualitative metrics and quantitative open feedback that surface issues, accelerate change, and drive CX transformation to not just meet, but exceed customer expectations.

CentraCX is a cloud-based, real-time customer feedback management solution that enables contact centers to proactively and easily gather and understand the voice of their customers across voice, digital and conversational AI channels. And, once automatically gathered, the data collected by CentraCX is organized and easily shared with contact center leaders and teams who can action and manage change in response to feedback, driving a rigorous and constant practice of improving CX and winning customers for life.

See How CentraCX Works

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With CentraCX, You Can:

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Reduce Churn

Enable business leadership to improve CX and reduce churn with real-time, direct customer feedback

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Improve Agent Performance & Retention

Empower managers to deliver rewards and coaching that improve agent performance and retention

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Improve Processes & Products

Identify drivers of call volume and find new self-service opportunities with deep understanding of where customers encounter problems

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Protect Your Brand

Encourage customers to share their concerns instead of turning to social media or regulators, so you can swifty address compliance issues or complaints head-on

Customer-Centric Contact Centers Use CentraCX to:

  • Collect feedback at every touchpoint, on every channel
  • Understand your customers and connect frontline teams with their feedback to get the full picture
  • Action the feedback you gather, engaging teams across your organization to drive resolution and improvement

Collect feedback at every touchpoint, on every channel

Trigger surveys based on action in mobile app, online, or contact center or via CRM

Understand your customers and connect frontline teams with their feedback to get the full picture

Deliver data and dashboards to all stakeholders

Action the feedback you gather, engaging teams across your organization to drive resolution and improvement

Export results and reports to your CRM, marketing automation, data warehouse, or BI platform

Cyara Automated CX Assurance Platform

Cruncher, Voice Assure, Velocity, Pulse, BotiumAI, ResolveAX, CentraCX

Cyara CentraCX is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

Resources

Cyara CentraCX - Real-time Voice of the Customer feedback for contact centers

Datasheet: Cyara CentraCX

Meet Cyara CentraCX, a revolutionary real-time Voice of the Customer (VoC) feedback management solution built specifically for contact centers.
Learn More Datasheet: Cyara CentraCX
myob

Customer Story: Cyara CentraCX Delivers Voice of the Customer for MYOB

Learn how Alex Hnarakis, Head of Premium Support and Service Optimisation at MYOB leveraged CentraCX’s customer feedback insights to gain greater visibility into customer experiences and improve outcomes.
Learn More Customer Story: Cyara CentraCX Delivers Voice of the Customer for MYOB
MCCA Islamic Finance & Investments

Customer Story: CentraCX VOC Drives Key CX Improvements at MCCA Islamic Finance

Watch the interview with Adam El Zanaty from MCCA Islamic Finance to learn how Cyara’s CentraCX Voice of the Customer helped the organization elevate customer satisfaction, enable product improvement, and lift employee engagement.
Learn More Customer Story: CentraCX VOC Drives Key CX Improvements at MCCA Islamic Finance
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Learn More

See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers

Watch a Demo

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