Cyara Voice Assure
Ensure Global Contact Numbers Are Operational with Proactive, Automated Testing
For organizations around the world with large, global telecoms footprints, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Beyond the resources and manual labor this takes, the task is unachievable when organizations are unable to dial a local contact number from the country in question to learn if connections are solid and quality is clear.
The result? Often, these organizations only know there’s an issue when a customer complains.
Meet Cyara Voice Assure, the world’s most expansive solution for testing and measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing.
Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in 120+ countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.
WIth Voice Assure, you can perform more than 50 types of testing on your in-country or interstate numbers to measure and check the quality of things like DTMF functionality, IVR call routing, and carrier performance.
This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.
With Voice Assure, you can monitor call quality from your customers’ perspective, wherever they might be in the world. Using over 50 types of testing, Voice Assure allows you to simulate and monitor aspects that are critical to ensuring your call performance is meeting your performance standards. Voice Assure allows you to regain visibility into your calls post-deployment and proactively eliminate any issues ahead of customer impact with real-time alerts and actionable data.
Introducing Voice Assure
Cyara Voice Assure is available for:
Medium and large organizations
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In-Country
Always-on, automated call testing for enterprises with a global footprint.
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Interstate
Always-on, automated call testing for USA and Canadian based enterprises.
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Realtime
On-demand global call testing for medium sized enterprises.
Cyara Voice Assure Test Types
Connection Test
The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.
Voice Quality Test
Enables replication of a customer’s call and generation of objective audio quality scores.
Microsoft Teams Voice Quality Test
The Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Cloud PBX Voice Quality Test
The Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Fax Assure
Fax Assure provides full support for fax communications and is available to all customers & prospects who utilize fax as part of their business telecommunications.
Latency Test
Latency is the time between when you speak, to when the other person hears your voice.
Standard Conference Test
Enables you to replicate a conference call and test all conference functionality
Post Dial Delay Test
Enables you to monitor the time between a number being dialed and the call being answered.
SMS Test
Test an organization’s SMS services, in-country, to indicate if a sent SMS has been sent, or if a received SMS message is intact, or has been received at all.
Touch Tone
The test verifies if your system is recognizing the correct touch-tones (DTMF) to support your customer interactions.
SIP Route Test
Add new, and edit existing SIP trunks and carrier or prefix details straight from the Platform.
Agent Response Test
Replicate your customers’ call path to your agent so you can ensure a great call experience.
Conference Call Forward Test
Test access to your conferencing platform via user-specific call pathing.
Benchmarking
Set and track against call quality goals based on historical data and supplied benchmark indicators.
Voice Assure’s Always-On Testing Gives You:
End-to-End Global Testing
Understand call quality from your Customers’ perspective
Proactive Telecoms Monitoring
Visibility, verified failures & automatic follow-up testing
Comprehensive Coverage
Test what you want, where you want
API, Alerts & Analytics
Integrate easily with your Telecoms infrastructure for rapid results
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Datasheet: Cyara Voice Assure
