Cyara

Cyara Customer Experience Assurance Platform

Cyara Voice Assure

GLOBAL TELECOM MONITORING AND VOICE QUALITY ASSURANCE

Voice Assure

Validate every customer connection across the global telecom network
Monitor customer-facing phone numbers, voice services, and messaging channels through real in-country testing across 145+ countries and 420+ carriers.
Start monitoring today
Voice Assure demo
Reduce call failures by up to
75%

Validate carrier connectivity, routing paths, and phone number performance to proactively identify issues before customers are impacted.

Achieve customer
connection reliability
of up to
99%

Identify issues across the entire customer journey, including the customer network, carrier connectivity, and routing paths, as well as the final connection to your IVR, contact center, or agent.

Increase number
reliability by up to
67%

Optimize carrier routing and phone number availability with real-world testing and actionable benchmarking for increased number performance.

Turn telecom visibility into customer confidence

Detect, diagnose, and resolve telecom issues before they disrupt customer conversations, revenue, or brand reputation.
Monitor voice performance worldwide

Monitor voice performance worldwide

Test real customer-facing phone numbers from real mobile and landline networks across 145+ countries and 420+ carriers to understand exactly what your customers experience.

Validate number and carrier performance

Continuously validate phone numbers, carrier routes, voice connectivity, and SMS delivery to identify performance issues before they disrupt customer communications.

Validate number and carrier performance
Measure and benchmark voice quality

Measure and benchmark voice quality

Measure connection success, call quality, audio degradation, latency, and industry-standard PESQ and POLQA scores to ensure every conversation meets customer expectations.

Accelerate issue resolution with real-time
alerts and operational intelligence

Receive immediate alerts, benchmark voice and SMS performance across carriers and regions, and accelerate remediation through actionable reporting and integrations with tools like Slack and ITSM platforms.

Accelerate issue resolution with real-time
Diagnose root causes across the call path

Diagnose root causes across the call path

Pinpoint the source of voice quality and connectivity issues across telecom providers, carriers, routing paths, phone numbers, and endpoints using carrier-level diagnostics.

HOW CUSTOMER-OBSESSED COMPANIES USE VOICE ASSURE TO VALIDATE EVERY GLOBAL TELECOM CONNECTION

  • “(Cyara’s) global coverage is excellent so we can consolidate everything into the one platform. Generating in-country test calls in real-time from landline and mobile sources is invaluable for troubleshooting with our providers… the PESQ scores provided allow us to evaluate vendors and improve call quality objectively. We have reduced resolution time twofold… We now share call detail records quickly and generate call samples for troubleshooting with our providers. ”

    Charles Paguio, enterprise services principal engineer
    Cvent

  • “My engineers get alerts and the technical details they need to resolve the problem quickly”

    Richie Gass, senior manager of telephony & teleconferencing services, IT
    Blue California

  • “When it comes to speeding up the testing process, Cyara is
    truly transformative.”

    Pavan Madireddy, associate VP, group quality engineering practice
    TD Bank

Resources

Frequently Asked Questions

Voice Assure supports testing for any type of phone number, including toll, toll-free, and local access numbers, with the same comprehensive quality, connectivity, and SMS delivery validation applied where applicable.

Cyara Voice Assure provides true in-country dialing and monitoring across 145+ countries and 420+ global carriers worldwide.

Voice Assure enables more than 50 types of testing, including connection tests, voice quality tests, latency tests, DTMF functionality, IVR call routing, SIP route tests, SMS delivery testing, and carrier performance validation.

Manual testing is resource-intensive, prone to human error, and unable to provide the in-country presence needed to replicate real customer calls. Voice Assure automates this process, replicating actual customer experiences and identifying issues before customers are affected.

Voice Assure’s always-on monitoring and real-time automated alerts notify your team the moment a voice quality, connectivity, or SMS delivery issue is detected, along with a detailed report so remediation can begin before customers are affected.

Voice Assure uses AI validation and verification to analyze failed tests in real time, ensuring your team is only alerted to genuine performance problems rather than noise.

Yes, Voice Assure provides full audit trails, call detail records (CDRs), benchmarking, and reporting to support regulatory compliance, particularly for organizations in heavily regulated industries.

Any medium or large organization with a global footprint and global phone numbers can benefit from Voice Assure’s automated toll-free and in-country number testing capabilities.

Yes, in addition to voice monitoring and testing, Voice Assure validates SMS delivery across global carriers and regions, helping organizations identify delivery failures, routing issues, and carrier-related performance problems before they impact customers.

Cyara Agentic Platform

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

Get a demo
Explore the Cyara platform >