For organizations around the world with large, global telecoms footprints, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Beyond the resources and manual labor this takes, the task is unachievable when organizations are unable to dial a local contact number from the country in question to learn if connections are solid and quality is clear. 

The result? Often, these organizations only know there’s an issue when a customer complains.

Meet Cyara Voice Assure, the world’s most expansive solution for testing and measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing.

Voice Assure provides automated, proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution. With servers located in more than 80 countries around the world, we originate calls from your chosen countries in real time, allowing you to proactively, accurately monitor call quality and stay ahead of any issues that may arise before they can negatively impact your customers.