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Cyara Voice Assure

Cyara Voice Assure

Ensure Global Contact Numbers Are Operational with Proactive, Automated Testing

Talk to an Expert
Seated customer service agent wearing headset, with laptop, leaning against globe

For organizations around the world with large, global telecoms footprints, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Beyond the resources and manual labor this takes, the task is unachievable when organizations are unable to dial a local contact number from the country in question to learn if connections are solid and quality is clear. 

The result? Often, these organizations only know there’s an issue when a customer complains.

Meet Cyara Voice Assure, the world’s most expansive solution for testing and measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing.

Cyara Voice Assure - Global Telecom Assurance

Voice Assure provides automated, proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution. With servers located in more than 80 countries around the world, we originate calls from your chosen countries in real time, allowing you to proactively, accurately monitor call quality and stay ahead of any issues that may arise before they can negatively impact your customers.

Introducing Voice Assure

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Cyara Voice Assure is available for:

Medium and large organizations

globe with locations on latitude and longitude lines

VOICE ASSURE

In-Country

Always-on, automated call testing for enterprises with a global footprint.

In-country server presence, to exactly and authentically replicate the call experience.

Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.

Get the complete picture of your customer experience worldwide, with always-on, automated testing.

Get a clear understanding of where you stand, against our benchmark indicators and historical data.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

checkmark within interstate shield

VOICE ASSURE

Interstate

Always-on, automated call testing for USA and Canadian based enterprises.

We have physical servers in place to faithfully reproduce the call experience from key locations.

Assess all the key components that affect customer experience and brand perception.

Make sure your touch tone (DTMF) and caller line identification (CLI) presentations are working correctly.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

alarm clock

VOICE ASSURE

Realtime

On-demand global call testing for medium sized enterprises.

Originate a call from over 80 countries and multiple key locations in the USA and Canada, for an exact replication of your customers’ experience.

Get an immediate understanding of the current customer experience, to tackle issues head on.

Understand exactly what the call quality issues are, so you can quickly and easily fix them.

Cyara Voice Assure Test Types

Connection test-two connected location icons

Connection Test

The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.

Voice Quality test-amplitude graph with checkmark

Voice Quality Test

Enables replication of a customer’s call and generation of objective audio quality scores.

MS teams voice quality test-three people with checkmark

Microsoft Teams Voice Quality Test

The Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number. 

Cloud PBX voice quality test-fax machine with cloud

Cloud PBX Voice Quality Test

The Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number. 

Fax assure-fax machine

Fax Assure

Fax Assure provides full support for fax communications and is available to all customers & prospects who utilize fax as part of their business telecommunications.

latency test-two misalinged waveforms

Latency Test

Latency is the time between when you speak, to when the other person hears your voice.

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Standard Conference Test

Enables you to replicate a conference call and test all conference functionality

Post dial delay test-stopwatch with checkmark

Post Dial Delay Test

Enables you to monitor the time between a number being dialed and the call being answered.

SMS test-chat bubbles with checkmark

SMS Test

Test an organization’s SMS services, in-country, to indicate if a sent SMS has been sent, or if a received SMS message is intact, or has been received at all.

touch tone test-checkmark above phone dialpad

Touch Tone

The test verifies if your system is recognizing the correct touch-tones (DTMF) to support your customer interactions.

SIP route test-cloud connected to laptop

SIP Route Test

Add new, and edit existing SIP trunks and carrier or prefix details straight from the Platform.

Agent response test-person with headset, checkmark in talk bubble

Agent Response Test

Replicate your customers’ call path to your agent so you can ensure a great call experience.

Conference Call forward test-cloud and phone with two-way arrows

Conference Call Forward Test

Test access to your conferencing platform via user-specific call pathing.

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Benchmarking

Set and track against call quality goals based on historical data and supplied benchmark indicators.

Voice Assure’s Always-On Testing Gives You:

Path with arrows encircling globe

End-to-End Global Testing

Understand call quality from your Customers’ perspective

telephone handset with magnifying glass

Proactive Telecoms Monitoring

Visibility, verified failures & automatic follow-up testing

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Comprehensive Coverage

Test what you want, where you want

Efficiency (lightning bolt in circle)

API, Alerts & Analytics

Integrate easily with your Telecoms infrastructure for rapid results

Cyara Automated CX Assurance Platform

Cruncher, Voice Assure, Velocity, Pulse, BotiumAI, ResolveAX, CentraCX

Cyara Voice Assure is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

Resources

zoom

Customer Story: Zoom

Learn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.
Learn More Customer Story: Zoom
Cyara Voice Assure datasheet

Datasheet: Cyara Voice Assure

Learn how Voice Assure enables you to understand your customers’ experiences across the globe with always-on, automated call testing.
Learn More Datasheet: Cyara Voice Assure
Spearline/Cyara-Guide to Effective Number Testing

eBook: Guide to Effective Number Testing

Learn how proactive phone number testing can enhance your customer experience, maintain brand reputation, and provide you with peace of mind.
Learn More eBook: Guide to Effective Number Testing
Cyara Voice Assure - Intelligent Insights

Datasheet: Cyara Voice Assure Intelligent Insights

Learn how to enhance your understanding of your telecoms infrastructure’s performance and your Voice Assure test results with streamlined reporting and real-time data.
Learn More Datasheet: Cyara Voice Assure Intelligent Insights
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Learn More

See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers

Watch a Demo

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