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Cyara Voice Assure

Cyara Voice Assure

Ensure Global Contact Numbers Are Operational with Proactive, Automated Testing

Talk to an Expert
Seated customer service agent wearing headset, with laptop, leaning against globe

For organizations around the world with large, global telecoms footprints, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Beyond the resources and manual labor this takes, the task is unachievable when organizations are unable to dial a local contact number from the country in question to learn if connections are solid and quality is clear. 

The result? Often, these organizations only know there’s an issue when a customer complains.

Meet Cyara Voice Assure, the world’s most expansive solution for testing and measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing.

Cyara platform-Monitor-Voice Assure-Telecom Assurance

Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in 120+ countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.

WIth Voice Assure, you can perform more than 50 types of testing on your in-country or interstate numbers to measure and check the quality of things like DTMF functionality, IVR call routing, and carrier performance.

This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.

With Voice Assure, you can monitor call quality from your customers’ perspective, wherever they might be in the world. Using over 50 types of testing, Voice Assure allows you to simulate and monitor aspects that are critical to ensuring your call performance is meeting your performance standards. Voice Assure allows you to regain visibility into your calls post-deployment and proactively eliminate any issues ahead of customer impact with real-time alerts and actionable data. 

Voice Assure-Global Telecom Assurance-devops loop-monitor

Introducing Voice Assure

Cyara Voice Assure is available for:

Medium and large organizations

globe with locations on latitude and longitude lines

VOICE ASSURE

In-Country

Always-on, automated call testing for enterprises with a global footprint.

In-country server presence, to exactly and authentically replicate the call experience.

Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.

Get the complete picture of your customer experience worldwide, with always-on, automated testing.

Get a clear understanding of where you stand, against our benchmark indicators and historical data.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

checkmark within interstate shield

VOICE ASSURE

Interstate

Always-on, automated call testing for USA and Canadian based enterprises.

We have physical servers in place to faithfully reproduce the call experience from key locations.

Assess all the key components that affect customer experience and brand perception.

Make sure your touch tone (DTMF) and caller line identification (CLI) presentations are working correctly.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

alarm clock

VOICE ASSURE

Realtime

On-demand global call testing for medium sized enterprises.

Originate a call from 120+ countries and multiple key locations in the USA and Canada, for an exact replication of your customers’ experience.

Get an immediate understanding of the current customer experience, to tackle issues head on.

Understand exactly what the call quality issues are, so you can quickly and easily fix them.

Test and troubleshoot in real time from multiple in-country voice, fixed-line, and mobile providers. Replicate your customer’s real experience with your service.

Cyara Voice Assure Test Types

Connection test-two connected location icons

Connection Test

The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.

Voice Quality test-amplitude graph with checkmark

Voice Quality Test

Enables replication of a customer’s call and generation of objective audio quality scores.

MS teams voice quality test-three people with checkmark

Microsoft Teams Voice Quality Test

The Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number. 

Cloud PBX voice quality test-fax machine with cloud

Cloud PBX Voice Quality Test

The Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number. 

Fax assure-fax machine

Fax Assure

Fax Assure provides full support for fax communications and is available to all customers & prospects who utilize fax as part of their business telecommunications.

latency test-two misalinged waveforms

Latency Test

Latency is the time between when you speak, to when the other person hears your voice.

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Standard Conference Test

Enables you to replicate a conference call and test all conference functionality

Post dial delay test-stopwatch with checkmark

Post Dial Delay Test

Enables you to monitor the time between a number being dialed and the call being answered.

SMS test-chat bubbles with checkmark

SMS Test

Test an organization’s SMS services, in-country, to indicate if a sent SMS has been sent, or if a received SMS message is intact, or has been received at all.

touch tone test-checkmark above phone dialpad

Touch Tone

The test verifies if your system is recognizing the correct touch-tones (DTMF) to support your customer interactions.

SIP route test-cloud connected to laptop

SIP Route Test

Add new, and edit existing SIP trunks and carrier or prefix details straight from the Platform.

Agent response test-person with headset, checkmark in talk bubble

Agent Response Test

Replicate your customers’ call path to your agent so you can ensure a great call experience.

Conference Call forward test-cloud and phone with two-way arrows

Conference Call Forward Test

Test access to your conferencing platform via user-specific call pathing.

Benchmarking-bar graph with level line

Benchmarking

Set and track against call quality goals based on historical data and supplied benchmark indicators.

Voice Assure’s Always-On Testing Gives You:

Path with arrows encircling globe

End-to-End Global Testing

Understand call quality from your Customers’ perspective

telephone handset with magnifying glass

Proactive Telecoms Monitoring

Visibility, verified failures & automatic follow-up testing

Checkmark within two pathways between two circles

Comprehensive Coverage

Test what you want, where you want

Efficiency (lightning bolt in circle)

API, Alerts & Analytics

Integrate easily with your Telecoms infrastructure for rapid results

Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!

Resources

zoom

Customer Story: Zoom

Learn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.
Learn More Customer Story: Zoom
Cyara Voice Assure datasheet

Datasheet: Cyara Voice Assure

Learn how Voice Assure enables you to understand your customers’ experiences across the globe with always-on, automated call testing.
Learn More Datasheet: Cyara Voice Assure
Cyara Voice Assure - Intelligent Insights

Datasheet: Cyara Voice Assure Intelligent Insights

Learn how to enhance your understanding of your telecoms infrastructure’s performance and your Voice Assure test results with streamlined reporting and real-time data.
Learn More Datasheet: Cyara Voice Assure Intelligent Insights

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