Cyara Voice Assure
Ensure Global Contact Numbers Are Operational with Proactive, Automated Testing
For organizations around the world with large, global telecoms footprints, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Beyond the resources and manual labor this takes, the task is unachievable when organizations are unable to dial a local contact number from the country in question to learn if connections are solid and quality is clear.
The result? Often, these organizations only know there’s an issue when a customer complains.
Meet Cyara Voice Assure, the world’s most expansive solution for testing and measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing.
Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in more than 80 countries and coverage for the broadest network of carriers, Voice Assure can originate real time calls in-country and interstate, precisely replicating customers’ calls and measuring things like call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.
WIth Voice Assure, you can perform more than 50 types of testing on your in-country or interstate numbers to measure and check the quality of things like DTMF functionality, IVR call routing, and carrier performance.
This visibility allows you to proactively, and accurately stay ahead of any issues that may arise before they negatively impact your customers.
Cyara Voice Assure is available for:
Medium and large organizations
Always-on, automated call testing for enterprises with a global footprint.
Always-on, automated call testing for USA and Canadian based enterprises.
On-demand global call testing for medium sized enterprises.
Cyara Voice Assure Test Types
Voice Assure’s Always-On Testing Gives You:
Cyara Automated CX Assurance Platform
Cyara Voice Assure is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.