Despite the wide range of communication and self-service channels available, using the phone to talk to a live agent is still often the most reliable – and preferred – way for customers to contact your business.
However, a single business phone number experiences connectivity issues on average 5-12 times per month, and audio quality interruptions that impact conversations also occur as frequently as 3-7 times per month. Without effective number testing, these scenarios cost you time, resources, and revenue.
Read this eBook to learn how number testing can enhance your customer experience, maintain the brand reputation, and provide you with peace of mind.