Cyara

Cyara Customer Experience Assurance Platform

GENAI TESTING SUITE

Cyara AI Trust

Reduce hallucinations, eliminate brand risk, and accelerate deployment with confidence

Overcome AI risks
Cyara AI Trust dashboard with product icon

Cyara AI Trust

Eliminate AI-related risks with Cyara AI Trust

Generative AI is transforming customer experience, but it’s not without its risks. Hallucinations, security breaches, compliance violations – it’s no surprise only 1 in 10 AI projects have made it past proof of concept. Business leaders are pressuring AI engineers, chatbot developers, QA leaders, and project managers to deliver customer-facing conversational AI, but companies are struggling with the risk, lack of control, and difficulty testing.

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90% of AI-based projects are stuck in proof of concept due to reputational and financial risks

You need control and visibility during the bot development lifecycle.

Cyara AI Trust is the market’s only solution to help you optimize your bot development, avoid unnecessary LLM-related risks, and regain confidence in your bots.

Ensure Compliance Before You Deploy

Meet Cyara AI Trust, the GenAI assurance suite

Cyara AI Trust dashboard and product icon

Cyara AI Trust is a suite of testing modules inside Cyara Botium, our conversational AI optimization solution. Only AI Trust assures customer interactions for conversational AI (SLMs, LLMs) by tackling the unique risks associated with GenAI – hallucinations, misuse, security, privacy and more. With AI Trust, you can reduce business liability, ensure compliance, and gain a competitive edge with accurate bots that build customer trust.

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Cyara AI Trust

Featured modules

FactCheck-check mark with chat

FactCheck: Ensure accuracy

Enhance your bot’s credibility and trustworthiness by ensuring it generates accurate answers to customer queries.

Misuse-Shield with hazard triangle

Misuse: Prevent harmful content generation

Evaluate customer interactions to identify hate speech, fraud, and other restricted topics, empowering you to detect and prevent incidents of malicious intent or harmful content generation.

Privacy, Security, Regulation-shield with person

Privacy, Security, Regulation: Protect user data

Detect leaks and minimize security and privacy risks to users and organizations.

Bias-AI stars with award ribbon

Bias: Expose inherent biases

Ensure AI agents provide equitable, respectful, and reliable interactions.

Happy user with recent test results showing green

With Cyara AI Trust, you can:

  • Build safe, effective, and reliable AI agents with confidence.
  • Accelerate bot development and reduce time-to-market.
  • Reduce potential risks to your brand and customer trust.
  • Maintain compliance with regulatory requirements and ethical standards.
  • Deliver exceptional omnichannel CX, including AI agents, voice bots, and IVAs.

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Testimonials

“Cyara is a great solution to provide us an end-to-end assurance strategy.”

Robert Sullivan

Senior director, infrastructure engineering & technology shared services
Agero Inc.

“When it comes to speeding up the testing process, Cyara is truly transformative.”

Pavan Madireddy

Associate vice president, group quality engineering practice
TD Bank

“From a monitoring point of view, Cyara is a must-have application.”

Telephony optimization manager
leading U.K. energy provider

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FAQ

Cyara AI Trust is the market’s only generative AI testing suite, designed to help you address, mitigate, and overcome AI-related risks during your CX development lifecycles. AI Trust assures customer journeys that use GenAI technology, so you can deliver more reliable, accurate, and trustworthy AI-powered interactions.

Cyara AI Trust FactCheck ensures your bot’s credibility by testing your bot against a single source of truth. FactCheck asks your bot questions to validate its accuracy against your provided source of truth, then sends actionable insights your team can use to verify your bot’s performance, resolve issues, or inform future improvements.

Cyara AI Trust’s Misuse module tests your bot’s interactions to determine whether your bot is generating any responses that contain risks such as hate speech, fraud, or malicious content.

Modules for Privacy, Security, Regulation and Bias are coming soon to Cyara AI Trust. These testing modules will focus on helping you protect user data and expose inherent biases within your bots.

Many AI-related projects are stuck or slowed while in development due to the significant compliance, financial, and reputational risks they pose. However, with Cyara AI Trust, you can eliminate unnecessary risks and move forward confident that your bots are prepared to deliver high-quality, trustworthy, and accurate customer interactions. And even after deployment, you can continue to validate your bot’s reliability and measure performance by continuously testing your AI-powered CX channels.

Cyara AI Trust is essential for any organization looking to leverage AI-powered and agentless CX channels, regardless of industry or location.

smiling customer using the AI-led Cyara platform to test customer experience

The #1 AI-led CX productivity, growth, and assurance engine

Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.

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