Cyara

Cyara Customer Experience Assurance Platform

AI AGENT TRUST AND GOVERNANCE

AI Trust

Monitor and govern AI agent behavior across customer interactions
Detect hallucinations, prevent misuse, and support compliance across every AI interaction. Stop vibe testing and scale AI with confidence.
Overcome AI risks
Identify AI issues before your customers

Continuously monitor live interactions to identify hallucinations, unsafe responses, and unexpected behavior in real time.

Reduce risk across every AI interaction

Identify misuse, compliance violations, and policy breaches before they affect your brand or customer experience.

Maintain continuous visibility into AI behavior

Track performance, detect emerging risks, and understand how AI interactions evolve over time.

Monitor, govern, and secure AI in production

Reduce hallucinations and improve AI accuracy

Surface unsupported, inconsistent, or fabricated responses in live conversations. Run adversarial stress tests and validate LLM outputs against trusted sources with AI Trust FactCheck.

Avoid brand-damaging misuse of your AI agents

Deploy Misuse to stress-test bot guardrails against simulated adversarial inputs, like jailbreaks and prompt injections, identifying harmful or manipulated responses.

Mitigate legal, privacy, and regulatory liabilities

Detect issues like PII exposure, regulatory violations, and unsafe responses with Compliance. Automate policy checks and configurable compliance rules.

Deliver fair, objective, and ethical user experiences

Analyze output data with Bias testing to expose systemic deviations, training imbalances, and prompt flaws, identifying inconsistent behavior across customer segments.

Report AI risk with clarity and confidence

Track vulnerability rates and violation trends by attack mode, with drill-down access to the exact response, reason, and turn-by-turn transcript behind every flag so your team can act with confidence, not guesswork.

  • “Cyara AI Trust FactCheck’s speed and precision have significantly enhanced the reliability and performance of AI systems. We highly recommend Cyara to any organization aiming to elevate their AI assurance capabilities.”

    Sean Rabago, service capabilities lead, Kenway Consulting

  • “Cyara is a great solution to provide us an end-to-end assurance strategy.”

    Robert Sullivan, Senior director, infrastructure engineering & technology shared services

  • “When it comes to speeding up the testing process, Cyara is truly transformative.”

    Pavan Madireddy, Associate VP, group quality engineering practice

  • “From a monitoring point of view, Cyara is a must-have application.”

    Telephony optimization manager, leading U.K. energy provider

Resources

Frequently Asked Questions

Cyara AI Trust is a generative AI testing suite inside the Cyara Botium platform, designed to help teams address and mitigate AI-related risks such as hallucinations, misuse, and compliance violations during the CX development lifecycle.

FactCheck tests your bot against a single source of truth by asking it questions and validating its responses for accuracy. It then delivers actionable insights your team can use to resolve issues and inform future improvements.

The Misuse module tests your bot’s interactions to identify responses that contain hate speech, fraud, or other malicious content, helping you prevent harmful content generation before it reaches customers.

By proactively identifying AI-related risks during development, Cyara AI Trust helps teams resolve issues faster, accelerating bot development and reducing time-to-market without sacrificing reliability or accuracy.

Cyara AI Trust supports omnichannel CX delivery, including AI agents, voice bots, and intelligent virtual assistants (IVAs), helping ensure consistent quality across all customer touchpoints.

Cyara AI Trust is built for any organization leveraging AI-powered CX channels, regardless of industry or location.

Yes. The Bias module analyzes output data to expose systemic deviations, training imbalances, and prompt flaws that lead to inconsistent behavior across customer segments.

Yes. The Compliance module detects issues like PII exposure and unsafe responses, with automated policy checks and configurable compliance rules to reduce privacy and security risk.

Cyara AI Trust’s FactCheck module tests bot responses against a single source of truth, flagging unsupported, inconsistent, or fabricated answers before they reach customers.

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

Get a demo
Explore the Cyara platform >