Cyara AI Trust
Deliver More Reliable Bots Faster
Generative AI is starting to transform customer experience, but it’s not without its risks. Hallucinations, security breaches, compliance violations – it is no surprise that only 1 in 10 AI projects have made it past proof of concept. Business leaders are pressuring AI engineers, chatbot developers, QA leaders, and project managers to deliver customer-facing chatbots, but companies are struggling with the risk, lack of control, and difficulty testing.
Eliminate AI-Related Risks with Cyara AI Trust
To realize the value of your AI investments, you need control and visibility during the bot development lifecycle. Cyara AI Trust is the market’s only solution to help you optimize your bot development, avoid unnecessary LLM-related risks, and regain confidence in your bots.
90% of AI-based projects are stuck in proof of concept, unable to cross the finish line due to reputational and financial risks.
Meet Cyara AI Trust’s first module: FactCheck
Meet the Cyara AI Trust Testing Suite
Cyara AI Trust is a suite of testing modules inside Cyara Botium, our conversational AI optimization solution. Only AI Trust assures customer interactions for GenAI-powered bots (SLMs, LLMs) by tackling the unique risks associated with GenAI – hallucinations, misuse, security, privacy and more. With AI Trust, reduce business liability, ensure compliance, and gain a competitive edge with accurate bots that build customer trust. AI Trust modules include:
Featured Modules
FactCheck: Ensure accuracy
Enhance your bot’s credibility and trustworthiness by ensuring that it’s generating accurate answers in response to customer queries.
Misuse: Prevent harmful content generation
Safeguard your enterprise by identifying sensitive questions your bots may answer or inappropriate responses they may generate. Misuse evaluates customer interactions to identify hate speech, fraud, and other topics you restrict, empowering you to detect and prevent incidents of malicious intent or harmful content generation.
Coming soon to Cyara AI Trust:
Privacy, Security, Regulation: Protect user data
Detect inadvertent leaks and minimize both security and privacy risks to users and organizations.
Bias: Expose inherent biases
Ensure that GenAI bots provide equitable, respectful, and reliable interactions for a diverse range of users.
With Cyara AI Trust, You Can:
Build safe, effective, and reliable LLM-powered bots with confidence.
Accelerate bot development and reduce time-to-market.
Reduce potential risks to your brand and customer trust.
Maintain compliance with regulatory requirements and ethical standards.
Deliver exceptional omnichannel CX, including chatbots, voicebots, and IVAs.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Datasheet: Cyara AI Trust
Datasheet: Cyara AI Trust FactCheck
Customer Story: NatWest Group
Customer Story: Leading Canadian Bank
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.