CAREERS
Grow with Cyara
We set the standard for customer experience assurance. Now we’re rebuilding it for the AI era.
This is where agentic CX gets done right
Cyara assures more than 350 million customer journeys every year, across every communication channel, global region, and contact center technology stack. The world’s most recognized brands trust us to make sure their customers can trust them.
Now, enterprises are infusing AI into CX. Someone has to make sure it works. That’s us.
How we work
Our values drive us forward, shaping a culture where innovation and excellence thrive.
Deliver excellence
Put the customer first, collaborate globally, and always strive to improve.
Innovate boldly
Take smart risks and set new standards, learning from every experience.
Integrity first
We value humility, authenticity, and respect for diversity, building trust in all we do.
Embrace curiosity
Experiment, learn, and grow in a dynamic environment.
Life At Cyara
We take care of our people, everywhere we work
Our benefits are designed locally, so what’s offered reflects the country in which you’re hired.
Pick your region below to see what’s included.
Full-time employees working 30+ hours/week are generally eligible on the 1st of the month after their hire date.
Medical, dental & vision
Choose from multiple medical plan options, plus dental and vision coverage, with Cyara covering most of your monthly premiums. Eligible employees can also receive matching HSA contributions. FSA plan options are available for additional pretax savings.
401(k) with company match
Cyara matches your 401(k) contributions through Vanguard, and it’s yours from day one-fully vested immediately.
Life and disability coverage
Company-paid Basic Life & AD&D and Short-Term Disability at no cost, plus voluntary Life, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity options.
EAP and telehealth
Confidential counseling through our Employee Assistance Program and 24/7 virtual doctor visits via MD Live, both at no cost to you.
Wellness and recognition
Bonusly peer recognition awards and wellness & community programs – available to every Cyara team, everywhere.
Coverage begins from your date of joining.
Private medical & dental
Private medical insurance through AXA and private dental through Bupa, including mental health support, therapies, and cashback on everyday care.
Group life assurance
Cyara pays your premiums in full, so should the unexpected happen, your loved ones receive a tax-free lump sum with nothing for you to arrange or cover – in place from your very first day.
Income protection
If illness or injury keeps you off work for an extended period, this benefit continues a portion of your salary so you and your family have the support you need, at no cost to you.
Health cash plan
Everyday healthcare cashback via Medicash, covering things like dental check-ups, optical, and physiotherapy.
Wellness & recognition
Bonusly peer recognition awards, wellness & community programs, and regular lunch & learns – available to every Cyara team, everywhere.
Coverage begins from your date of joining.
Medical insurance
Cover through Irish Life Health for employees, with the option to add family members at your own expense.
Life assurance and income protection
Company-paid life assurance, plus income protection that continues a portion of your salary after 26 weeks of sick leave, both provided by Irish Life.
Pension
Cyara matches your pension contributions through Irish Life, helping you build long-term financial security.
Maternity & paternity leave
Paid maternity and paternity leave so you can focus on your family during life’s biggest moments, available to employees with at least 12 months of service.
Wellness & recognition
Bonusly peer recognition awards, wellness & community programs, and regular lunch & leams – available to every Cyara team, everywhere.
Coverage begins from your date of joining.
Medical insurance
Comprehensive family health coverage for you, your spouse, children, and parents, giving you peace of mind for whatever life brings.
Maternity benefit
Financial support for your growing family, whether you’re based in a metro or non-metro area.
Employee assistance program
24/7 confidential support available to employees enrolled in the medical plan.
Wellness & recognition
Bonusly peer recognition awards, wellness & community programs, and regular lunch & learns – available to every Cyara team, everywhere.
Novated lease car program
Get into a new car sooner. Finance and run a vehicle of your choice straight from your pre-tax salary, bundling lease, running costs, and fuel into one simple payment.
Flexible, high-trust work
Cyara runs on a high-trust model everywhere, including Australia – work where you work best and stay connected to a global team.
Wellness & recognition
Bonusly peer recognition awards, wellness & community programs, and regular lunch & leams – available to every Cyara team, everywhere.
Where we work
A place where you belong
We are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles.
We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Ready to define what comes next?
