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Webinars

Hear from industry experts on a variety of CX topics

Upcoming Webinars

CRMXchange Tech Showcase - How to mitigate the risk of defects and failures in your CX

Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX

June 15, 2022

Join this webcast to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels

#contactcenter #customerexperience #ivr #omnichannel #voicequality

Forrester Webinar June 2022 website tile v2

Webinar: A Framework for your Digital Transformation

June 21, 2022

Diego Lo Giudice, VP & Principal Analyst at Forrester and Elizabeth Magill, VP of Marketing at Cyara will discuss how businesses are fueling their digital transformation using Forrester’s Modern Application Development Model (MADM) and how testing is helping them differentiate through superior CX.

#contactcenter #continuoustesting #devops #testautomation

Cyara + Carahsoft webinar: Building Trust in Government by Assuring as Flawless Constituent Experience

Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience

June 22, 2022

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

#contactcenter #customerexperience #cxassuranceplatform

On-Demand Webinars

CX Network State of CX EMEA

Webinar: CX Network – State of CX EMEA – May 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

#chatbots #contactcenter #continuoustesting #testautomation

Perfecto-Botium webinar May 2022

Webinar: A Winning Test Strategy for Chatbots and Voice Assistants

In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text based tests.

#chatbots #continuoustesting #devops #testautomation

CDM Media-NE Financial Services-Using Automation to Kickstart a CX Transformation

Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation

Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.

#contactcenter #customerexperience #devops #digitaltransformation #financialinstitutions #testautomation

CXO Online

Webinar: Contact Center Test Automation – 5 Best Practices for Success

Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

#contactcenter #testautomation

Execs in the Know-Cyara

Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys

Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.

#contactcenter #customerexperience #monitoring #testautomation

CX Assurance Chronicles-Assurant Webinar

Webinar: Making the Move from Manual to Automated Testing

Learn how Assurant, a Fortune 500 insurance company, successfully navigated their move from manual to automated testing in this 15-minute session.

#cxassuranceplatform #testautomation

Webinar-Lessons for a Successful Contact Center Cloud Migration

Webinar: Lessons for a Successful Contact Center Cloud Migration

Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.

#cloudmigration #contactcenter

Webinar: Why Moving Your Contact Center to the Cloud Is More Important than Ever, featuring COMMfusion's Blair Pleasant and Cyara's Elizabeth Magill

Webinar: Why Moving Your Contact Center to the Cloud is More Important than Ever

Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.

#cloudmigration #customerexperience #cxassuranceplatform

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar hosted by customerthink.com featuring Bill LaRuffa

#customerexperience #cxassuranceplatform

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill

#contactcenter #customerexperience #disruption

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen

#customerexperience #disruption #innovation

Webinar: Contact Center Cloud Migration… Done Right

Webinar: Contact Center Cloud Migration… Done Right

Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill

#cloudmigration #contactcenter

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

#customerexperience

Webinar: The Changing Role of CX Testing in Digital Transformation

Webinar: The Changing Role of CX Testing in Digital Transformation

With Diego Lo Giudice of Forrester and Chad Hendren of Cyara

#customerexperience #digitaltransformation #testautomation

Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration

Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails

Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails

With Daniel Hong and Mike Monegan

#chatbots #customerexperience #testautomation

Webinar: DevOps - The Transformation Continues

Webinar: DevOps – The Transformation Continues

With Mirco Hering

#customerexperience #devops #testautomation

Webinar: How to Design and Test Successful New Contact Strategies

Webinar: How to Design and Test Successful New Contact Strategies

With Martin Hill-Wilson of Brainfood

#contactcenter #customerexperience #testautomation

Webinar: DevOps for CX - Delivering Quality with Speed

Webinar: DevOps for CX – Delivering Quality with Speed

Guest Speaker: Dr. Nicole Forsgren, hosted by DevOps.com

#customerexperience #devops #featured #testautomation

Webinar: 2018 Contact Center Innovations

Webinar: 2018 Contact Center Innovations

Hosted by CRM

#contactcenter #customerexperience #testautomation

Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud

Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud

#cloudmigration #contactcenter #customerexperience #testautomation

Webinar: Good to Great CX

Webinar: Good to Great CX

Featuring Exceed Global

#contactcenter #customerexperience #testautomation

Webinar: What's Next for CX in 2018 and How Can YOU Be Ready?

Webinar: What’s Next for CX in 2018 and How Can YOU Be Ready?

#contactcenter #customerexperience #testautomation

Webinar: NPS is Dead! Long Live NPS

Webinar: NPS is Dead! Long Live NPS

#customerexperience #testautomation

Webinar: How Toyota Financial Services Accelerates Customer Experience Innovation

Webinar: How Toyota Financial Services Accelerates Customer Experience Innovation

#contactcenter #customer #customerexperience #testautomation

Webinar: CX Assurance at the Speed of Innovation

Webinar: CX Assurance at the Speed of Innovation

#contactcenter #customerexperience #innovation #monitoring #testautomation