Webinars

Hear from industry experts on a variety of CX topics

On-Demand Webinars

Webinar-Improve chatbot containment and deflection rates with test automation and quality assurance

Webinar: Increase Containment Rates in Your Chatbot with Test Automation & Quality Assurance (ANZ)

Watch the replay from this interactive session hosted by our Sales Manager for APAC, Stephen Mitchell, and featuring Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. They will discuss a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.

Learn how to introduce automation and why it's important; the importance of maintaining quality assurance throughout the chatbot lifecycle; testing strategy tools, techniques, and metrics; how to improve your NLP model quality through testing; why bots fail; what you should be testing; and how to test most effectively.

#chatbots #conversationalai #customerexperience #testautomation

Global State of CX in EMEA 2022

Webinar: EMEA in Focus – CX Trends and Behavior Shifts You Need to Know, with CX Network

In partnership with CX Network, join Cyara’s VP of EMEA Perry Gale to learn how to meet the changing demands of consumers across the EMEA region, and the tools that inspire loyalty and retention. Discover how customer demands in the EMEA region are changing and what you need to know to stay ahead.

#customerexperience

How To Improve your chatbot with test automation banner with cyara logo and Webseminar logo

Webinar: How to Improve Your Chatbot with Test Automation

Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.

#chatbots #monitoring #testautomation

The Value of Automated Chatbot Testing Webinar banner with TMCnet logo and Cyara logo. Includes illustration of robot watching screens

Webinar: The Value of Automated Chatbot Testing

In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?"

#chatbots #customerexperience #cxassuranceplatform #testautomation

Forrester Webinar May 2022

Webinar: A Framework for your Digital Transformation, Featuring Forrester

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

#contactcenter #continuoustesting #devops #testautomation

Navigating the New Normal Call Center

Webinar: Navigating the New Normal for Call Centers with McIntosh & Associates

McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

#contactcenter #cxassuranceplatform #digitaltransformation #monitoring #voicequality

Cyara + Carahsoft webinar: Building Trust in Government by Assuring as Flawless Constituent Experience

Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

#contactcenter #customerexperience #cxassuranceplatform

CX Network State of CX EMEA

Webinar: CX Network – State of CX EMEA – May 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

#chatbots #contactcenter #continuoustesting #testautomation

CRMXchange Tech Showcase - How to mitigate the risk of defects and failures in your CX

Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX

Listen in to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels.

#contactcenter #customerexperience #ivr #omnichannel #voicequality

Perfecto-Botium webinar May 2022

Webinar: A Winning Test Strategy for Chatbots and Voice Assistants with Cyara Botium and Perfecto

In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text based tests.

#chatbots #continuoustesting #devops #testautomation

CDM Media-NE Financial Services-Using Automation to Kickstart a CX Transformation

Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation

Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.

#contactcenter #customerexperience #devops #digitaltransformation #financialinstitutions #testautomation

CXO Online

Webinar: Contact Center Test Automation – 5 Best Practices for Success

Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

#contactcenter #testautomation

Execs in the Know-Cyara

Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys

Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.

#contactcenter #customerexperience #monitoring #testautomation

CX Assurance Chronicles-Assurant Webinar

Webinar: Making the Move from Manual to Automated Testing

Learn how Assurant, a Fortune 500 insurance company, successfully navigated their move from manual to automated testing in this 15-minute session.

#cxassuranceplatform #testautomation

Webinar-Lessons for a Successful Contact Center Cloud Migration

Webinar: Lessons for a Successful Contact Center Cloud Migration

Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.

#cloudmigration #contactcenter

Webinar: Why Moving Your Contact Center to the Cloud Is More Important than Ever, featuring COMMfusion's Blair Pleasant and Cyara's Elizabeth Magill

Webinar: Why Moving Your Contact Center to the Cloud is More Important than Ever

Join Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on why moving your contact center to the cloud is more important than ever.

#cloudmigration #customerexperience #cxassuranceplatform

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar hosted by customerthink.com featuring Bill LaRuffa

#customerexperience #cxassuranceplatform

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Join Art Schoeller of Forrester and Cyara's own Elizabeth Magill on why turbulent times call for customer-centric contact centers.

#contactcenter #customerexperience #disruption

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li of Altimeter and Linda Chen, CMO of Cyara.

#customerexperience #disruption #innovation

Webinar: Contact Center Cloud Migration… Done Right

Webinar: Contact Center Cloud Migration… Done Right

Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith and Elizabeth Magill, Sr. Director Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration.

#cloudmigration #contactcenter

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

#customerexperience

Webinar: The Changing Role of CX Testing in Digital Transformation

Webinar: The Changing Role of CX Testing in Digital Transformation

Watch this webinar and hear from Cyara and our guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

#customerexperience #digitaltransformation #testautomation

Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration

Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration

Steve Nuttall and David Inglis discuss the 5 keys to assuring a successful contact centre cloud migration in this recorded webinar.

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails

Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails

Daniel Hong of Forrester and Mike Monegan of Cyara discuss the impending collision of AI and chatbots, and the impact on customer experience.

#chatbots #customerexperience #testautomation

Webinar: DevOps - The Transformation Continues

Webinar: DevOps – The Transformation Continues

Mirco Hering of Accenture and Gauthier Delmee of Cyara discuss DevOps/Agile transformations with regard to customer experience and the contact centre.

#customerexperience #devops #testautomation

Webinar: How to Design and Test Successful New Contact Strategies

Webinar: How to Design and Test Successful New Contact Strategies

Martin Hill-Wilson and Chris Limm discuss using automated omnichannel testing to deliver perfect omnichannel customer journeys.

#contactcenter #customerexperience #testautomation

Webinar: DevOps for CX - Delivering Quality with Speed

Webinar: DevOps for CX – Delivering Quality with Speed

In this webinar featuring Dr. Nicole Forsgren, learn how implementing DevOps for customer experience allows you to deliver quality CX with speed.

#customerexperience #devops #featured #testautomation

Webinar: 2018 Contact Center Innovations

Webinar: 2018 Contact Center Innovations

Hosted by CRM

#contactcenter #customerexperience #testautomation

Webinar: 5 Steps for Building a Strong CX Metrics Program

Webinar: 5 Steps for Building a Strong CX Metrics Program

Bruce Temkin, CCXP and Cyara discuss five steps to create a strong CX metrics program, and proactively improving CX.

#customerexperience #testautomation

Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud

Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud

Art Schoeller of Forrester Research and Elizabeth Magill of Cyara discuss how to mitigate the challenges of migrating your contact center to the cloud while ensuring an outstanding customer experience.

#cloudmigration #contactcenter #customerexperience #testautomation

Webinar: Good to Great CX

Webinar: Good to Great CX

Featuring Exceed Global.

#contactcenter #customerexperience #testautomation

Webinar: What's Next for CX in 2018 and How Can YOU Be Ready?

Webinar: What’s Next for CX in 2018 and How Can YOU Be Ready?

What's next for customer experience in 2018? How can you be ready? Watch the webinar to learn how.

#contactcenter #customerexperience #testautomation

Webinar: NPS is Dead! Long Live NPS

Webinar: NPS is Dead! Long Live NPS

Sit in with Cyara's Elizabeth Magill and 3A Consulting's Docia Myer to learn about the importance of measuring Customer Experience (CX), what NPS is, a comprehensive approach to CX Measurement, and how the Cyara Automated CX Assurance Platform can help.

#customerexperience #testautomation

Webinar: How Toyota Financial Services Accelerates Customer Experience Innovation

Webinar: How Toyota Financial Services Accelerates Customer Experience Innovation

#contactcenter #customer #customerexperience #testautomation

Webinar: CX Assurance at the Speed of Innovation

Webinar: CX Assurance at the Speed of Innovation

Learn how Forty 7 Ronin helped a leading healthcare company rapidly innovate and improve their IVR performance with Cyara Platform.

#contactcenter #customerexperience #innovation #monitoring #testautomation