Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.
In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?"
To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.
McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.
Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.
Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.
Listen in to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels.
In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text based tests.
Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation
Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.
Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.
Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.
Learn how Assurant, a Fortune 500 insurance company, successfully navigated their move from manual to automated testing in this 15-minute session.
Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.
Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.
Webinar hosted by customerthink.com featuring Bill LaRuffa
Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill
The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen
Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill
Digital, IT, and CX Collaboration in Delivering a Great Customer Experience
With Diego Lo Giudice of Forrester and Chad Hendren of Cyara
With Daniel Hong and Mike Monegan
With Martin Hill-Wilson of Brainfood
Guest Speaker: Dr. Nicole Forsgren, hosted by DevOps.com