Webinars

Webinar: Contact Center Test Automation – 5 Best Practices for Success

Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys

Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.

Webinar: Lessons for a Successful Contact Center Cloud Migration

Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.

Webinar: Why Moving Your Contact Center to the Cloud is More Important than Ever

Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar hosted by customerthink.com featuring Bill LaRuffa

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen

Webinar: Contact Center Cloud Migration… Done Right

Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Webinar: The Changing Role of CX Testing in Digital Transformation

With Diego Lo Giudice of Forrester and Chad Hendren of Cyara

Webinar: CXTech Innovate! Technologies to Win in the Customer Experience Age

Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration

Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails

With Daniel Hong and Mike Monegan

Webinar: DevOps – The Transformation Continues

With Mirco Hering

Webinar: How to Design and Test Successful New Contact Strategies

With Martin Hill-Wilson of Brainfood

Webinar: DevOps for CX – Delivering Quality with Speed

Guest Speaker: Dr. Nicole Forsgren, hosted by DevOps.com

Webinar: 2018 Contact Center Innovations

Webinar: 5 Steps for Building a Strong CX Metrics Program

Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud

Webinar: Good to Great CX

Featuring Exceed Global

Webinar: What’s Next for CX in 2018 and How Can YOU Be Ready?

Webinar: NPS is Dead! Long Live NPS

Webinar: CX Assurance at the Speed of Innovation