Webinars
Hear from industry experts on a variety of CX topics
Upcoming Webinars
Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX
June 15, 2022
Join this webcast to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels
Webinar: A Framework for your Digital Transformation
June 21, 2022
Diego Lo Giudice, VP & Principal Analyst at Forrester and Elizabeth Magill, VP of Marketing at Cyara will discuss how businesses are fueling their digital transformation using Forrester’s Modern Application Development Model (MADM) and how testing is helping them differentiate through superior CX.
Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience
June 22, 2022
Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.
On-Demand Webinars
Webinar: CX Network – State of CX EMEA – May 2022
Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.
Webinar: A Winning Test Strategy for Chatbots and Voice Assistants
In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text based tests.
Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation
Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.
Webinar: Contact Center Test Automation – 5 Best Practices for Success
Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.
Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys
Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.
Webinar: Making the Move from Manual to Automated Testing
Learn how Assurant, a Fortune 500 insurance company, successfully navigated their move from manual to automated testing in this 15-minute session.
Webinar: Lessons for a Successful Contact Center Cloud Migration
Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.
Webinar: Why Moving Your Contact Center to the Cloud is More Important than Ever
Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.
Webinar: Best Practices to Prove the Business Value of Customer Experience
Webinar hosted by customerthink.com featuring Bill LaRuffa
Webinar: Turbulent Times Call for Customer-Centric Contact Centers
Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill
Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail
The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen
Webinar: Contact Center Cloud Migration… Done Right
Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill
Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience
Digital, IT, and CX Collaboration in Delivering a Great Customer Experience
Webinar: The Changing Role of CX Testing in Digital Transformation
With Diego Lo Giudice of Forrester and Chad Hendren of Cyara
Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails
With Daniel Hong and Mike Monegan
Webinar: DevOps – The Transformation Continues
With Mirco Hering
Webinar: How to Design and Test Successful New Contact Strategies
With Martin Hill-Wilson of Brainfood
Webinar: DevOps for CX – Delivering Quality with Speed
Guest Speaker: Dr. Nicole Forsgren, hosted by DevOps.com
Webinar: 2018 Contact Center Innovations
Hosted by CRM
Webinar: Good to Great CX
Featuring Exceed Global
