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Migrating your contact center operations to the cloud is complicated. It can be extremely beneficial to hear from other organizations who've made this transformative transition. We invite you to join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for an open discussion on the work April and her team did in the planning, execution and management phases of Pitney Bowes's migration to CCaaS status. She'll share insights and advice about what was helpful, and a first-hand account of CCaaS migration, so you can walk away with a few best practices to help you on your own journey to the cloud.
Cyara invites you to sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George is leading the cloud migration project and will share insights on Vitality’s approach to planning for this transformation, and offer some advice for others starting or moving through similar migrations, including some of the best practices he’s found to be key in collaborating, aligning efforts, meeting project timelines, and leveraging solutions and services to maximize efficiency.
Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.
Watch Christoph Börner, Director of Digital at Cyara, in this Botrepreneurs Live Interview as he discusses the importance of automated testing in Conversational AI projects.
Sebastian Mancel, Director of Product Management at NICE CXone, and Tsahi Levent-Levi, Senior Director of Product at Cyara, will discuss how NICE works closely with Cyara to improve agent productivity and customer experience by closing the loop and enabling low cost, high quality communication. They will also demonstrate how continuous voice call quality monitoring accelerates operational excellence for your organization, especially in today’s era of remote and offshore agents. Sign up now for this live webinar!
Industry experts with Cyara & Genesys discuss how two companies come together to meet the new standard of exceptionalism in today's AI landscape and allow for unique opportunities to enhance the quality of service for both CX employees and customers in the government sector. Hosted by Carahsoft for government sector contact center leaders.
One of the hottest topics in the industry is moving contact centers to the cloud and partners are in the throes of helping their customers transition. Watch Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner in this 30 minute webinar. Become armed with the key benefits tipping the scales when deciding to embrace a CCaaS platform and leveraging the ability of conversational AI to power self-service solutions. Organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.
Watch this on-demand webinar with Salesforce and gain invaluable real-world insights into the benefits of phone number testing. Co-hosted by David Conway, Lead Systems Engineer at Salesforce and Ola Budak, Spearline Product Manager at Cyara, this 45-minute session takes you through Salesforce's phone number testing experience.
Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Christoph Börner and Customer Success Team Lead David Lane for a 30-minute webinar to go through the survey findings
Learn how to move to a modern cloud-based contact center and deploy conversational AI with confidence while up-leveling your customer experience.
Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.
Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners), this webinar explores the truths and myths around large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT. Featuring Christoph Börner (Senior Director, Digital) for Cyara.