Cyara

Cyara Customer Experience Assurance Platform

Webinar: Key Considerations for Government Contact Centers to Deliver the Best CX

Genesys & Cyara are excited to invite you to watch our on-demand webinar, Key Considerations for Government Contact Centers to Deliver the Best CX, hosted by Carahsoft.

On December 13th, 2021, President Biden took executive action to ensure that all citizens’ interactions with the government are productive and positive, setting a new standard of customer experience in the digital age. Time is valuable, and this new executive order aims to guarantee that an individual’s time is not wasted, therefore rebuilding the public’s trust in government and personalizing the experience.

During this discussion, industry experts discuss how Genesys and Cyara come together to meet this new standard of exceptionalism in today’s AI landscape and allows for unique opportunities to enhance quality of service for both employees and customers.

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.