Cyara

Cyara Customer Experience Assurance Platform

HUMAN AGENT OBSERVABILITY & INFRASTRUCTURE MONITORING

ResolveAX

Monitor live agent connectivity and experience in real time
Continuously monitor every agent environment, from network and device health to live call quality, and resolve issues before they reach customers.
Improve agent performance
Reduce time spent on
agent technical issues
by up to
93%

Identify the root cause of every call
quality problem — ISP performance,
network bandwidth, browser configuration, or hardware — in minutes.

Cut agent-related
IT support tickets
by over
80%

Agent-side health checks and
self-service playbooks help agents
resolve common connectivity, device, and environment issues
independently before they reach IT.

Reduce agent
downtime by up to
50%

Catch issues at login with proactive
monitoring and automated alerts,
keeping agents productive and
customers connected.

Monitor, diagnose, and resolve agent
environment issues in real time

Get ahead of issues before agents take a
live call

Automatically validate network performance, ISP connectivity, browser
configuration, peripherals, and workstation health before customer
interactions begin.

Continuously monitor the thresholds
that matter

Set limits for MOS, packet loss, jitter, headset compliance, and
Wi-Fi usage, and automate alerts into workflows via email,
webhook, or Slack.

Empower agents to find and fix issues
without IT

The moment an agent crosses a threshold, built-in playbooks walk them
through the fix directly in their browser.

Prove exactly what happened on any call

Pull flagged interactions, correlate quality drops with environment
changes, and hand your vendor MOS, jitter, packet loss, and downloadable WebRTC logs.

  • “When IT works with remote agents, the visibility into the
    home network is quite different than on-prem.”

    Tech product manager, financial institution

  • “We were constantly looking for ways to figure out why calls were not completing properly…after deploying ResolveAX, we have a way to figure out what the smoking gun was.”

    Adam Smith, Senior manager telecom engineering

Resources

Frequently Asked Questions

Cyara ResolveAX is a real-time agent environment monitoring solution that helps contact centers see, track, manage, and resolve issues that negatively affect live calls with customers. It provides system health checks, automated alerts, non-technical troubleshooting guidance, and visual dashboards to keep agents productive and customer experiences seamless.

ResolveAX continuously monitors critical performance indicators including MOS, jitter, latency, and packet loss, as well as desktop hardware and connectivity conditions that affect voice clarity and call stability.

Yes, ResolveAX securely monitors live calls and agent environments regardless of location, supporting in-office, hybrid, and remote agents worldwide. A lightweight browser plug-in simply runs in background on the agent desktop.

As part of the Cyara Agentic Platform, ResolveAX integrates with all major CCaaS, UCaaS, CRM, and helpdesk providers.

Leading global brands using ResolveAX have saved up to 4 hours of troubleshooting per agent issue, decreased agent-related ticket submissions by up to 80%, and reduced agent downtime by up to 50%.

ResolveAX delivers automated alerts the moment an issue arises, providing actionable insights that enable faster root-cause analysis and resolution to minimize disruption.

Problems like faulty headsets, poor internet connections, and degraded voice quality lead to higher handle times, repeat calls, and increased customer churn, raising operational costs and reducing revenue margins.

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

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