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Cyara testRTC

Exceptional WebRTC solutions, delivered by best-in-class service

Talk to an Expert
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Meet Cyara testRTC, your solution for WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications

testRTC-WebRTC Assurance devops loop

Leverage the world’s most powerful WebRTC testing and monitoring platform, for companies who are serious about WebRTC. With rapid-fire emergence of more, newer, better ways to offer users the products and services they are seeking, comes the responsibility of ensuring these technologies can deliver the flawless experiences your users expect.

Cyara platform-Connect-testRTC-WebRTC optimization

Leverage the world’s most powerful WebRTC testing and monitoring platform, for companies who are serious about WebRTC. With rapid-fire emergence of more, newer, better ways to offer users the products and services they are seeking, comes the responsibility of ensuring these technologies can deliver the flawless experiences your users expect.

WebRTC applications facilitate video chats and digital meetings, opening up a whole new realm of possibilities for communicating with your users. But in order to be effective, they need to work. How do you test these systems proactively to ensure quality of service? How do you monitor these systems to maintain flawless performance through busy seasons, network instability, and other unforeseen issues that can wreak havoc on your CX?

During the testing phase of development, testRTC is designed to help you identify and resolve issues that may impact your ability to connect with your customers using WebRTC applications. testRTC provides valuable insights, so you can make key improvements and reduce troubleshooting times whenever an issue occurs.   

testRTC-WebRTC Assurance devops loop

Introducing testRTC

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Cyara testRTC

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What we do

We empower businesses to accelerate their testing, monitoring, and support activities of their WebRTC applications.

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How we do it

We simulate or monitor real users to determine the behavior patterns of your users and deployment.

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Our platform

Cyara testRTC’s global cloud-based infrastructure offers on-demand resources for WebRTC testing and development.

Best-in-class automation, monitoring & analysis solution

Cyara delivers self-service tools to meet your WebRTC needs, whether it’s regression, performance, and stress testing, user connectivity, or quality tracking and troubleshooting.

Cyara testRTC helps your business:

Reduce & prevent WebRTC issues

Reduce AHT & MTTR

Decrease customer & staff churn

Improve customer experience & loyalty

Replicate your users’ experience

Protect your brand reputation

Reduce operational costs & improve revenue

Reduce fault rate & escalations to engineers

Cyara testRTC Helps With:

Testing

Self-service tools to assist you with WebRTC testing

Our testing capabilities offer comprehensive analysis and expert insights in an innovative tool which has been developed in line with today’s business needs. With objective measures and customized metrics, you can ensure your WebRTC application works flawlessly for your users.

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User Monitoring

Understand behavior and user experience

With sophisticated automation capabilities you can monitor real user traffic and metrics to pinpoint issues in real-time. Monitor uptime and media quality of your service with our active or passive monitoring tools.

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Troubleshooting

Continuously monitor network quality from any location

Quickly resolve issues with greater visibility into essential WebRTC information about your user’s network setup. Get continuous insight and alerts about issues as they occur, so you can address problems before they impact users.

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Support

Solve WebRTC connectivity and quality issues faster for your users

Understand your users’ network configuration within minutes with our WebRTC support tools. Offer a self-service troubleshooting approach to agents working from home, or continuously monitor network service, reducing average handling time for your support teams.

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Infrastructure Monitoring

Get immediate notification when your application fails a WebRTC scenario

Schedule tests to run at intervals you choose, utilizing real web browsers to interact with your application and simulate live usage. Identify bottlenecks and any issues that could interfere with a seamless user experience, and alert your team to any deviations from normal performance.

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Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!

Resources

Spearline (now part of Cyara) White paper-What to look for in a WebRTC testing tool?

White Paper: What to Look For in a WebRTC Testing Tool

Not all WebRTC testing tools are created equal. If you’re about to embark on your WebRTC testing journey, it’s crucial to understand exactly what you need from your tools right from the start. Gain valuable insights from Tsahi Levent-Levi, a renowned expert in the field of WebRTC.
Learn More White Paper: What to Look For in a WebRTC Testing Tool
talkdesk

Customer Story: Talkdesk

Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.
Learn More Customer Story: Talkdesk
Exploring Six Essential Metrics for WebRTC Monitoring

White Paper: Exploring Six Essential Metrics for WebRTC Monitoring in Contact Centers

Learn how to maximize contact center call quality by evaluating 6 key metrics for WebRTC monitoring in this Cyara + Spearline white paper.
Learn More White Paper: Exploring Six Essential Metrics for WebRTC Monitoring in Contact Centers
CollaborationRoom

Customer Story: collaborationroom.ai

Learn how CollaborationRoom.Ai used the world’s most powerful webRTC and testRTC tools from Cyara to improve their CSAT results
Learn More Customer Story: collaborationroom.ai
Remote Legal - Court Reporting

Customer Story: Remote Legal

Learn how Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients.
Learn More Customer Story: Remote Legal
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Learn More

See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.

Watch a Demo

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

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