Cyara testRTC
Exceptional WebRTC solutions, delivered by best-in-class service
Meet Cyara testRTC, your solution for WebRTC testing, monitoring and support capabilities built for the new generation of WebRTC-based communications applications
Leverage the world’s most powerful WebRTC testing and monitoring platform, for companies who are serious about WebRTC. With rapid-fire emergence of more, newer, better ways to offer users the products and services they are seeking, comes the responsibility of ensuring these technologies can deliver the flawless experiences your users expect.
Leverage the world’s most powerful WebRTC testing and monitoring platform, for companies who are serious about WebRTC. With rapid-fire emergence of more, newer, better ways to offer users the products and services they are seeking, comes the responsibility of ensuring these technologies can deliver the flawless experiences your users expect.
WebRTC applications facilitate video chats and digital meetings, opening up a whole new realm of possibilities for communicating with your users. But in order to be effective, they need to work. How do you test these systems proactively to ensure quality of service? How do you monitor these systems to maintain flawless performance through busy seasons, network instability, and other unforeseen issues that can wreak havoc on your CX?
During the testing phase of development, testRTC is designed to help you identify and resolve issues that may impact your ability to connect with your customers using WebRTC applications. testRTC provides valuable insights, so you can make key improvements and reduce troubleshooting times whenever an issue occurs.
Cyara testRTC
What we do
We empower businesses to accelerate their testing, monitoring, and support activities of their WebRTC applications.
How we do it
We simulate or monitor real users to determine the behavior patterns of your users and deployment.
Our platform
Cyara testRTC’s global cloud-based infrastructure offers on-demand resources for WebRTC testing and development.
Best-in-class automation, monitoring & analysis solution
Cyara delivers self-service tools to meet your WebRTC needs, whether it’s regression, performance, and stress testing, user connectivity, or quality tracking and troubleshooting.
Cyara testRTC helps your business:
Reduce & prevent WebRTC issues
Reduce AHT & MTTR
Decrease customer & staff churn
Improve customer experience & loyalty
Replicate your users’ experience
Protect your brand reputation
Reduce operational costs & improve revenue
Reduce fault rate & escalations to engineers
Cyara testRTC Helps With:
Testing
Self-service tools to assist you with WebRTC testing
Our testing capabilities offer comprehensive analysis and expert insights in an innovative tool which has been developed in line with today’s business needs. With objective measures and customized metrics, you can ensure your WebRTC application works flawlessly for your users.
User Monitoring
Understand behavior and user experience
With sophisticated automation capabilities you can monitor real user traffic and metrics to pinpoint issues in real-time. Monitor uptime and media quality of your service with our active or passive monitoring tools.
Troubleshooting
Continuously monitor network quality from any location
Quickly resolve issues with greater visibility into essential WebRTC information about your user’s network setup. Get continuous insight and alerts about issues as they occur, so you can address problems before they impact users.
Support
Solve WebRTC connectivity and quality issues faster for your users
Understand your users’ network configuration within minutes with our WebRTC support tools. Offer a self-service troubleshooting approach to agents working from home, or continuously monitor network service, reducing average handling time for your support teams.
Infrastructure Monitoring
Get immediate notification when your application fails a WebRTC scenario
Schedule tests to run at intervals you choose, utilizing real web browsers to interact with your application and simulate live usage. Identify bottlenecks and any issues that could interfere with a seamless user experience, and alert your team to any deviations from normal performance.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
White Paper: What to Look For in a WebRTC Testing Tool
