Technical Help When You Need It


When you need help you can choose how you want to get support and when you need it. As a Cyara customer, technical support is included with your subscription. If you like the flexibility to solve issues by yourself, a wide range of self-service resources are available to you. Use the Knowledge Center to access Tutorial Videos, troubleshooting articles, and more. If you like to discuss items with other users, access Developer Central to connect with a community of developers that are willing to share their knowledge and best practices.

What’s Included in Cyara Support


  • Regular Business Hours Support: Contact support during your local business hours.
  • 24×7 Access to Support Self-Service Website: Access the Knowledge Center any time of the day or night for self-service user guides and troubleshooting tips to resolve issues on your own.
  • Critical Software Updates & Release Notifications: Access the Knowledge Center for the latest information on solutions and Release Notes.
  • Standard SLAs: We are committed to help you get issues resolved. We are not satisfied until you are.
  • Support Account History: You have access to your support history when you need it.

Online Resources

Knowledge Center

Access self-service resources through Tutorial Videos, troubleshooting articles, User Guides, Release Notes, and articles on the latest customer-requested topics.

  • FAQs
  • User Guides – Platform, Virtual Agent
  • Release Notes
  • Manuals – Integration, Reference
  • Solutions – Articles, Hints, Suggestions
  • Tutorial Videos

Developer Central

Join a community of knowledgeable Cyara developers who are willing to share their knowledge with others.

  • Cyara Integrations
  • API Documentation

Access Support

Contact your Account Executive with questions about Cyara products or services.

Learn More

Learn More

Find out how Cyara Services can help you ensure a flawless CX.

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