Virtual | Ongoing
Our new virtual, online forums are hosted by our team of CX experts. Every few weeks we'll be featuring content from our robust resource hub full of tutorials, guides, best practices, customer stories, and more. Our goal is to simply communicate to our customers and future users the benefits of the Cyara CX Assurance Automated Platform.
For more details visit Xchange Online.
December 16, 2020
The second installment of Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing?
Learn more about ongoing Xchange Online events and related resources.
December 8, 2020
This session on Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing?
Learn more about ongoing Xchange Online events and related resources.
October 22, 2020
This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.
Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX. Learn more…
September 15, 2020 - September 16, 2020
This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.
July 21, 2020 - July 22, 2020
It’s a new world for business. The ability to adapt to your customers’ changing needs is critical. See how Genesys can help you succeed.
Virtual G-Summit ANZ is the place to find your path forward in uncertain times. Discover how to give your customers the new experiences they want.
April 28, 2020
April 27, 2020
PLEASE NOTE: This event has been postponed; please watch this space for updates.
Hear Cyara’s own Mike Monegan, VP Product Management, talk about Virtual Customers to Drive Higher Quality in Customer Service AI Chatbots at SpeechTEK 2020.
Customer service AI chatbots (bots) are being unleashed into the world without sufficient testing. This talk covers the new approaches to AI bot validation and how to prevent your customers from being customer experience guinea pigs. The most thorough way to test bots is with bots. Attendees learn how to use technology to create virtual customers, approaches to generate additional training and testing data, and how humans fit in the loop.
April 14, 2020
March 30, 2020 - April 2, 2020
PLEASE NOTE: Due to COVID-19 flu concerns, this event has been postponed from its original March date and relocated from Orlando to San Francisco. Join Cyara at Enterprise Connect 2020 in San Francisco, California in early August.
Enterprise communications and collaboration decision-makers and business leaders face daunting new challenges: Emerging technologies like the Cloud, Team Collaboration and Speech Technologies promise to disrupt the environment, while end users and customers continue to demand new tools and media. One event provides you with the in-depth, objective, vendor-neutral expertise you need: Enterprise Connect.
Come visit Cyara at EC 2020. We’d love to connect!
March 18, 2020
Cyara Xchange Roadshow 2020 will convene customer experience (CX) experts to discuss the intersection of CX and digital transformation. The one-day conference will address trends in DevOps and cloud migration, and provide best-practice guidance on how to navigate rapid technical changes and deliver superior CX. For more details visit here.
October 21, 2019 - October 23, 2019
At Cyara Xchange, attendees gained insight and inspiration from CX thought leaders and industry experts. We designed our conference to provide you with the opportunity to see things from a new perspective. Our robust program showcased CX pioneers who shared their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). Visit the Xchange 2019 Highlights page.
September 23, 2019 - September 26, 2019
Cyara is proud to sponsor CX Asia Week 2019. Now in its 7th year, Asia’s #1 CX event will feature 70+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer and CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX.
September 26, 2019
Cyara is proud to sponsor the Engage Focus Groups in London on 26th September.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
We are delighted to have Martin Hill-Wilson, CX and AI Engagement Strategist, join us to host the Cyara roundtable sessions.
September 10, 2019 - September 12, 2019
Cyara is once again excited to sponsor G-Summit Europe.
Join us in Amsterdam to learn about emerging technologies, talk with peers and explore the future of customer experience. In the process, you’ll learn how to make every moment count for your customers, for your agents and for your business. Make every moment count at G-Summit Europe — and each day forward — as you engage with customers and take their experiences to new heights.
July 30, 2019 - July 31, 2019
Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.
June 10, 2019 - June 13, 2019
Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. For more details visit here.
March 21, 2019
Mark your calendar to hear Alok Kulkarni speak about The New Role of the Developer in the Contact Center at Enterprise Connect.
March 11, 2019
Mark your calendar to hear Mike Monegan speak about Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers.
February 19, 2019 - February 21, 2019
Cyara is excited once again to be co-sponsoring with our partner InfinIT.cx at CCW Berlin.
November 14, 2018 - November 15, 2018
Cyara is proud to be a silver sponsor of the CCA Annual Convention.
For almost 25 years CCA Annual Convention has been the critical voice of our market place providing cutting-edge thought-leadership, proven strategies and leading examples of innovation and success. Stop by the Cyara booth and talk to us about how to accelerate your CX development, increase quality across digital and voice channels, and assure customer journeys end-to-end.
November 14, 2018 - November 15, 2018
CX Summit 2018 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from the past years.
September 5, 2018
We are delighted to be sponsoring this event hosted by Homeserve. Winners of Best Customer Experience Centre of the Year at the CCA Excellence Awards last year, Homeserve will provide insight into how they generate great experiences for both their customers and colleagues.
July 31, 2018 - August 1, 2018
Cyara is proud to be a sponsor at Genesys G-Summit in Melbourne 31 July-1 August. Come and hear our customer case study session with Flare Design, and say hello to us in the App Foundry.
July 25, 2018
Cyara is proud to be a sponsor at Genesys G-Summit in Wellington, 25 July. Come and say hello to Cyara in the App Foundry and hear how we can help assure your CX.
June 28, 2018
G-Summit London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.
June 1, 2018
The theme for this year’s ANZ Testing Board conference is Tailoring Testing for Success, and it will feature guest speakers sharing their experience and thoughts on current software testing practices.
Come along and hear Cyara CEO Alok Kulkarni present on the Future and the Now of Improving Your Customer Experience with Automated Testing.
May 1, 2018 - May 4, 2018
Connect. Engage. Innovate. Come see the future of customer experience at CX18.
April 9, 2018 - April 11, 2018
C202 – Getting Chatbots Right–Assuring Quality Customer Experience
Mike Monegan, Vice President Product Management, Cyara
C103 – Is the Net Promoter Score Dead?
James Isaacs, President, Cyara
March 26, 2018 - March 28, 2018
At Cyara Xchange, you’ll gain insight and inspiration from CX thought leaders and industry experts. We’ve designed our inaugural conference to provide you with the opportunity to see things from a new perspective. Our robust program showcases CX pioneers who will share their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). For more details visit here.
March 12, 2018 - March 15, 2018
February 26, 2018 - March 1, 2018
Cyara is excited to be co-sponsoring with our partner InfinIT.cx at CCW Berlin. The event will be held at the Estrel Congress Center in Berlin on 26 February to 1 March 2018.
September 28, 2017 - November 14, 2017
Cyara is proud to be sponsoring the upcoming Genesys G-Summit roadshows across the United States in September, October, and November. These events are a great opportunity to network with Cyara and Genesys customers, partners, and CX experts to develop new strategies and tactics.
The events begin with a networking lunch and include sessions on empowering your digital business with the human touch, and feature a diverse line-up of executive speakers, customer use cases, interactive workshops, and on-demand demonstrations.
October 17, 2017 - October 18, 2017
Cyara will be exhibiting at CCW Fall, October 17-18, 2017. The event will be held at the Horseshoe Bay Resort in Austin.
October 5, 2017
Daryn Mason is a Customer Experience Thought Leader, Speaker & Blogger at Digital Leadership Associates. He will be sharing What’s Next for CX? (And How Can You Be Ready?).
The Cyara Customer Advisory Board is an intimate, invitation-only meeting intended to foster conversation and learning from fellow CX leaders from a variety of top-tier companies.
September 18, 2017 - September 19, 2017
Cyara is proud to be a gold sponsor at the Call Centre & Customer Services Summit in Manchester, United Kingdom.
September 13, 2017 - September 15, 2017
Cyara is proud to be a silver sponsor at G-Summit India, being held in Sri Lanka, September 13-15.
August 7, 2017 - August 8, 2017
Cyara is proud to be a gold sponsor at G-Summit Melbourne, August 7-8.
June 7, 2017 - June 9, 2017
Cyara is proud to be a bronze sponsor at CX17, June 7-9 in Brussels. Formerly G-Summit, CX17 is a new Customer Experience event from Genesys.
May 22, 2017 - May 25, 2017
Cyara is proud to be a bronze sponsor at CX17, May 22-25 in Indianapolis. Formerly G-Force, CX17 is a new Customer Experience event from Genesys.
February 20, 2017 - February 23, 2017
Cyara will be exhibiting at CCW Berlin in February 2017. The event will be held at the Estrel Congress Center in Berlin.
February 12, 2017 - February 16, 2017
Cyara will be exhibiting at the Avaya Engage 2017 International Avaya User Group (IAUG) summit.