Events | Cyara

Upcoming Events

Cyara Xchange Virtual Summit 2021 tile-3x2

Xchange Virtual Summit 2021

October 13, 2021 - October 14, 2021

Join us this October for Xchange Virtual Summit 2021. The fight-card is packed for this free, two-day, premier Customer Experience-focused virtual event of the year, and we’ve saved you ring-side seats! You’ll be treated to an impressive lineup of presentations, panel discussions, and sessions with CX industry legends and leaders, innovative peers, analysts and technology partners

Customer Response Summit-2021-Fall-Coronado CA

Execs in the Know Customer Response Summit 2021

September 15, 2021 - September 17, 2021

Join us in sunny Coronado, California or online as we inspire CX excellence alongside our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a breathtaking and interactive venue to learn, share, network, and engage to innovate by advancing the conversation on customer experience.

Auscontact Association 2021 National Conference

September 22, 2021 - September 23, 2021

Cyara is proud to be the cocktail sponsor for the Auscontact Association 2021 National Conference, and will be present at this in-person event with a booth at the Brisbane Convention & Exhibition Centre. Expect incredible speakers, powerful round tables and ‘connected’ networking events that will bring everyone in the industry together in one place.

Enterprise Connect 2021 Orlando FL

Enterprise Connect 2021 Orlando, FL USA

September 27, 2021 - September 29, 2021

Build the Next Generation of Enterprise Communications & Collaboration For more than 30 years, Enterprise Connect has been the independent, vendor-neutral place where the industry gathers. Our September 2021 event will feature our full programming live in Orlando, in-person, with safety measures in place. When you attend Enterprise Connect, you’ll have access to expert-led conference sessions; keynotes from industry leaders; networking opportunities; and the only expo floor with all the major vendors, side-by-side for you to compare.

Customer Contact Week-Executive Exchange-2021-Miami FL

Customer Contact Week – Executive Exchange 2021

October 4, 2021 - October 6, 2021

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Customer Contact Week 2021 ANZ

Customer Contact Week 2021 – Australia and New Zealand

October 21, 2021 - October 22, 2021

Evolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence. Cyara is pleased to sponsor this in-person event at The Star, Gold Coast, Broadbeach Island, Broadbeach, Queensland.

Past Events

Xperience social card 2021

Genesys Xperience 2021

June 23, 2021 - June 24, 2021

Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles. Cyara is pleased to be a featured sponsor of Xperience 2021.

CX Customer Stories ANZ-

CX Customer Stories

June 9, 2021

As we transition to an increasingly digital economy amongst unprecedented social challenges, it is essential for organisations to deliver personalised, fast and convenient customer experiences at scale. Cyara invites you to join Rohan Khanna, CTO of Probe Group, and Mark Kayserman, VP Professional Services at Genesys, as we discuss the future of CX and how to deliver seamless experiences with an innovative, agile and automation-driven approach. Learn more on our event page or register now!

Xchange 2021-EMEA

Cyara Xchange 2021 EMEA Virtual Roadshow

May 26, 2021

Similar to our U.S. event, the Cyara Xchange 2021 EMEA Virtual Roadshow is all about bringing you a wide range of real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO, Product Management Team and VP of EMEA, as well as customer stories from companies including: Mercedes-Benz, Vattenfall, Vitality and others. Don’t miss this opportunity to hear from some of the best minds in CX and test automation. The agenda includes best practices, product updates and thought leadership designed to help you hit the gas and accelerate your CX innovation.

Xchange NALA

Cyara Xchange 2021 Virtual Roadshow

May 19, 2021

The Cyara Xchange 2021 Virtual Roadshow is all about bringing you a wide range of exciting sessions featuring real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO and Product Management Team as well as customer stories from companies including: Mercedes-Benz, Royal Bank of Canada, and others. Don’t miss this opportunity to discover how some of the world’s leading businesses have solved their toughest CX challenges. We packed the agenda with informative speakers, success stories, best practices, product updates and thought leadership designed to help you hit the gas and accelerate your CX innovation. Learn about newly released features and find out what’s next on Cyara’s product roadmap.

Geneysy Cloud CX Innovation

Genesys Cloud for CX Innovation 2021

March 25, 2021

During this virtual event, you will hear real life stories about APAC-based Genesys Cloud customers who are at the forefront of CX transformations in our region. You will also get to see the Genesys Cloud platform in action and learn about cutting edge migration automation technologies from Cyara that are helping customers reduce implementation costs as well as accelerate and de-risk their cloud migrations. Learn more on our event page or register now!

CDM Media-CIO Nordics Summit

CDM Media CIO Nordics Summit 2021 (Virtual)

June 17, 2021

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout the events allow vendors to introduce products and services to attending executives.

CIO Finance Summit 2021-06

CDM Media CIO Finance Summit 2021 (Virtual)

June 29, 2021

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout the events allow vendors to introduce products and services to attending executives.

CX Network-CX Management Disrupt 2021

CX Network Customer Experience Management 2021

May 18, 2021

Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic As we look to 2021, a key question at the top of CX leaders’ list will be how to align customer strategy to broader business outcomes in the post pandemic world. The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid (in-person and virtual) show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes. Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience.

Xchange Online Forum - 30 minute sessions

Navigating Around Bumps on the Path to Test Automation Bliss

February 25, 2021

Learn the four methods Cyara has created to get to the benefits of test automation faster. Visit Xchange Online to see related resources for this and other Xchange Online events.

Xchange Online - 20 minute session

Xchange Online: Monitoring Your Environment, Part 2

December 16, 2020

The second installment of Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing? Learn more about ongoing Xchange Online events and related resources.

Xchange Online - 20 minute session

Xchange Online: Monitoring Your Environment, Part 1

December 8, 2020

This session on Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing? Learn more about ongoing Xchange Online events and related resources.

Xchange 2020 APAC

Cyara APAC Xchange 2020

October 22, 2020

This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe. Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.

Genesys G-Summit 2020 ANZ

Genesys Virtual G-Summit ANZ

July 21, 2020 - July 22, 2020

It’s a new world for business. The ability to adapt to your customers’ changing needs is critical. See how Genesys can help you succeed. Virtual G-Summit ANZ is the place to find your path forward in uncertain times. Discover how to give your customers the new experiences they want.

Xchange Online Forum - 30 minute sessions

Xchange Online: 3 Monitoring Strategies to Maximize Your Pulse Dashboard

April 28, 2020

Xchange Online explored effective strategies to make the best use of Cyara Pulse. Listen in to our session from April 28, 2020. Learn more about ongoing Xchange Online events and related resources.

Xchange 2020

Cyara Xchange 2020

September 15, 2020 - September 16, 2020

This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe. Learn More.

Genesys G-Summit 2019 Europe

G-Summit Europe

September 10, 2019 - September 12, 2019

Cyara is once again excited to sponsor G-Summit Europe. Join us in Amsterdam to learn about emerging technologies, talk with peers and explore the future of customer experience. In the process, you’ll learn how to make every moment count for your customers, for your agents and for your business. Make every moment count at G-Summit Europe — and each day forward — as you engage with customers and take their experiences to new heights. Register here.

CX Asia Week 2019

Customer Experience Asia Week 2019

September 23, 2019 - September 26, 2019

Cyara is proud to sponsor CX Asia Week 2019. Now in its 7th year, Asia’s #1 CX event will feature 70+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer and CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX. Register here.

Genesys G-Summit 2019 Melbourne AU

G-Summit Melbourne

July 30, 2019 - July 31, 2019

Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights. Register here.

Engage Focus Groups 2019 London

Engage Focus Groups

September 26, 2019

Cyara is proud to sponsor the Engage Focus Groups in London on 26th September. The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry. We are delighted to have Martin Hill-Wilson, CX and AI Engagement Strategist, join us to host the Cyara roundtable sessions. Register here.

Genesys Xperience19 Denver, CO

Xperience19

June 10, 2019 - June 13, 2019

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. For more details visit here.

Xchange 2019 San Francisco, CA

Cyara Xchange 2019

October 21, 2019 - October 23, 2019

At Cyara Xchange, attendees gained insight and inspiration from CX thought leaders and industry experts. We designed our conference to provide you with the opportunity to see things from a new perspective. Our robust program showcased CX pioneers who shared their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). Visit the Xchange 2019 Highlights page.

Conversational Interaction - Testing Bots with Bots, Mike Monegan

Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers

March 11, 2019

Mark your calendar to hear Mike Monegan speak about Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers.

Enterprise Connect-The New Role of the Developer in the Contact Center with Alok Kulkarni

Enterprise Connect 2019

March 21, 2019

Mark your calendar to hear Alok Kulkarni speak about The New Role of the Developer in the Contact Center at Enterprise Connect.

CCW 2019

CCW Berlin 2019

February 19, 2019 - February 21, 2019

Cyara is excited once again to be co-sponsoring with our partner InfinIT.cx at CCW Berlin.

CX Summit 2018

CX Summit, Malaysia

November 14, 2018 - November 15, 2018

CX Summit 2018 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from the past years.

CCA Annual Convention 2018

CCA Annual Convention, Glasgow

November 14, 2018 - November 15, 2018

Cyara is proud to be a silver sponsor of the CCA Annual Convention. For almost 25 years CCA Annual Convention has been the critical voice of our market place providing cutting-edge thought-leadership, proven strategies and leading examples of innovation and success. Stop by the Cyara booth and talk to us about how to accelerate your CX development, increase quality across digital and voice channels, and assure customer journeys end-to-end.

Xchange 2018 Roadshow

Cyara Xchange Roadshow

November 14, 2018

The Cyara Xchange 2018 Roadshow is designed to help you succeed in the experience economy by harnessing the power of DevOps and automation and applying them to your CX development initiatives. For more details visit cyara.com/xchange/

CCA Future of CX hosted by HomeServe

Homeserve, Walsall, UK

September 5, 2018

We are delighted to be sponsoring this event hosted by Homeserve. Winners of Best Customer Experience Centre of the Year at the CCA Excellence Awards last year, Homeserve will provide insight into how they generate great experiences for both their customers and colleagues.

G-Summit 2018 Wellington

G-Summit Wellington

July 25, 2018

Cyara is proud to be a sponsor at Genesys G-Summit in Wellington, 25 July. Come and say hello to Cyara in the App Foundry and hear how we can help assure your CX. 

G-Summit 2018 Melbourne

G-Summit Melbourne

July 31, 2018 - August 1, 2018

Cyara is proud to be a sponsor at Genesys G-Summit in Melbourne 31 July-1 August. Come and hear our customer case study session with Flare Design, and say hello to us in the App Foundry.

ANZTB Test 2018

ANZTB Test 2018 Conference

June 1, 2018

The theme for this year’s ANZ Testing Board conference is Tailoring Testing for Success, and it will feature guest speakers sharing their experience and thoughts on current software testing practices. Come along and hear Cyara CEO Alok Kulkarni present on the Future and the Now of Improving Your Customer Experience with Automated Testing.

G-Summit 2018 London UK

G-SUMMIT, London

June 28, 2018

G-Summit London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.

CX18

Genesys CX18, Nashville Tennessee

May 1, 2018 - May 4, 2018

Connect. Engage. Innovate. Come see the future of customer experience at CX18.

SpeechTEK 2018

SpeechTEK, Washington DC

April 9, 2018 - April 11, 2018

C202 – Getting Chatbots Right–Assuring Quality Customer Experience Mike Monegan, Vice President Product Management, Cyara C103 – Is the Net Promoter Score Dead? James Isaacs, President, Cyara

Enterprise Connect

Enterprise Connect

March 12, 2018 - March 15, 2018

CCW 2018

CCW Berlin 2018

February 26, 2018 - March 1, 2018

Cyara is excited to be co-sponsoring with our partner InfinIT.cx at CCW Berlin. The event will be held at the Estrel Congress Center in Berlin on 26 February to 1 March 2018.

San Francisco at dusk

Cyara Xchange 2018

March 26, 2018 - March 28, 2018

At Cyara Xchange, you’ll gain insight and inspiration from CX thought leaders and industry experts. We’ve designed our inaugural conference to provide you with the opportunity to see things from a new perspective. Our robust program showcases CX pioneers who will share their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). For more details visit here.

G-Summit 2017 US Roadshows

G-Summit 2017 US Roadshows

September 28, 2017 - November 14, 2017

Cyara is proud to be sponsoring the upcoming Genesys G-Summit roadshows across the United States in September, October, and November. These events are a great opportunity to network with Cyara and Genesys customers, partners, and CX experts to develop new strategies and tactics. The events begin with a networking lunch and include sessions on empowering your digital business with the human touch, and feature a diverse line-up of executive speakers, customer use cases, interactive workshops, and on-demand demonstrations.

CCW Conference & Expo 2017 Fall

CCW Fall

October 17, 2017 - October 18, 2017

Cyara will be exhibiting at CCW Fall, October 17-18, 2017. The event will be held at the Horseshoe Bay Resort in Austin.

G-Summit India 2017

Genesys G-Summit India

September 13, 2017 - September 15, 2017

Cyara is proud to be a silver sponsor at G-Summit India, being held in Sri Lanka, September 13-15.

London UK at dusk

Customer Advisory Board, London

October 5, 2017

Speaker Spotlight Daryn Mason is a Customer Experience Thought Leader, Speaker & Blogger at Digital Leadership Associates. He will be sharing What’s Next for CX? (And How Can You Be Ready?). The Cyara Customer Advisory Board is an intimate, invitation-only meeting intended to foster conversation and learning from fellow CX leaders from a variety of top-tier companies.

Call Centre and Customer Services Summit

Call Centre & Customer Services Summit

September 18, 2017 - September 19, 2017

Cyara is proud to be a gold sponsor at the Call Centre & Customer Services Summit in Manchester, United Kingdom.

G-Summit Australia and New Zealand

G-Summit Melbourne

August 7, 2017 - August 8, 2017

Cyara is proud to be a gold sponsor at G-Summit Melbourne, August 7-8.

CX17 Brussels

CX17 Brussels

June 7, 2017 - June 9, 2017

Cyara is proud to be a bronze sponsor at CX17, June 7-9 in Brussels. Formerly G-Summit, CX17 is a new Customer Experience event from Genesys.

CX17 Indy

CX17 Indianapolis

May 22, 2017 - May 25, 2017

Cyara is proud to be a bronze sponsor at CX17, May 22-25 in Indianapolis. Formerly G-Force, CX17 is a new Customer Experience event from Genesys.

CCW 2017

CCW Berlin 2017

February 20, 2017 - February 23, 2017

Cyara will be exhibiting at CCW Berlin in February 2017. The event will be held at the Estrel Congress Center in Berlin.

Avaya Engage IAUG 2017

Avaya Engage 2017

February 12, 2017 - February 16, 2017

Cyara will be exhibiting at the Avaya Engage 2017 International Avaya User Group (IAUG) summit.