Upcoming Events

Cyara Xchange 2022 Oct 27, Pittsburgh PA - Reimagine CX

Cyara Xchange 2022 – Reimagine CX – October 27, Pittsburgh PA

October 27, 2022

Ensuring quality customer experience can be a challenge. That’s why Cyara has arranged for CX industry rockstars to share their experiences and solutions with you in a fun, relaxed and (finally!) in-person setting at Topgolf in Pittsburgh.

No golf experience required! So register now, mark yourself out-of-office, and show up ready for fun, food, and fantastic insights from CX industry leaders who will share their stories, solutions, and success.

Go for the Green - Botium Roadshow 2022

GO FOR THE GREEN – Cyara Botium Roadshow Fall 2022

October 25, 2022 - November 10, 2022

Join us for one of three, FREE Conversational AI & Chatbot- focused regional Roadshow events we’re hosting this fall. These intimate, engaging, and safe in-person events will be focused on having fun and learning together about chatbot quality assurance best practices that will set you up for success.

No golf experience is needed! - so register now, mark yourself out-of-office for the afternoon, and show up ready for fun, food, and fantastic insights from conversational AI experts who can provide you with the keys to creating world-class chatbot experiences.

Event Banner: Consero CX Forum October 16-18 2022

Customer Experience & Contact Center Forum

October 16, 2022 - October 18, 2022

Multi-day experience with seamless blend of active panel discussions, intimate breakout sessions and thoughtfully incorporated business meetings with engaging down-time opportunities. Location: Lakeway Resort & Spa, Lakeway, TX

Webinar-Improve chatbot containment and deflection rates with test automation and quality assurance

Webinar: Increase Containment & Reduce Deflection Rates in Your Chatbot with Test Automation & Quality Assurance (ANZ)

October 20, 2022

This interactive session will be hosted by our Sales Manager for APAC, Stephen Mitchell, and feature Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. They will discuss a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.

Learn how to introduce automation and why it's important; the importance of maintaining quality assurance throughout the chatbot lifecycle; testing strategy tools, techniques, and metrics; how to improve your NLP model quality through testing; why bots fail; what you should be testing; and how to test most effectively.

CCW Europe Exchange November 2022 Sponsored by Cyara

CCW Europe Exchange – November 2022 London

November 15, 2022 - November 16, 2022

CX leaders face the challenge of building the right stack of technology, tools and data management to improve workflows, simplify meaningful interactions and respond in real-time to customers. This November, CCW Europe invite you to build a brand universe that delivers consistent and customised experience in a hybrid age.

Conversational AI & Customer Experience Summit - Munich Banner for Nov 2022

Conversational AI & Customer Experience Summit – Munich 2022

November 17, 2022 - November 18, 2022

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, future innovation, policies, and regulations in the field of conversational AI.

Enterprise Connect 2023 We're Exhibiting Banner with Join Us button and March 27-30 dates

Enterprise Connect 2023

March 27, 2023 - March 30, 2023

We're looking forward to exhibiting at Enterprise Connect 2023! Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Enterprise Connect is where IT decision makers go to get comprehensive analysis, in-depth information, and expert insight needed to plan their enterprise communications and collaboration strategy. Whether in end-user-focused sessions or through the many informal networking opportunities, you’ll make connections with great like-minded people who share your experiences.

Past Events

Dialog! Conference 2022 Munich banner with Sponsored by Cyara

DIALOG! 2022 – Conference for Successful Customer Dialogue

September 21, 2022

infinit.cx presents DIALOG!, taking place on 21st September 2022 at the Munich Künstlerhaus. Cyara is proud to sponsor DIALOG! 2022.

Gradient Banner with title "Conversational AI Summit 14 - 15 September 2022" with Rework and Cyara Logo

Re-work Conversational AI Summit London 2022

September 14, 2022 - September 15, 2022

Discover advances in NLP and how application can help create digital assistants, chatbots and conversational interfaces to improve customer experience & increase engagement. Taking place at etc Venues 133 Houndsditch, Liverpool St London, where we are a proud sponsor of Conversational AI Summit. While there, don’t miss hearing Christoph Börner, Senior Director Digital, Cyara discuss the true ROI of Chatbot Test Automation.

G-Summit ANZ Sydney August 2022

Genesys G-Summit ANZ Sydney – August 2022

August 1, 2022 - August 2, 2022

G-Summit ANZ is back with a bang and we can’t wait to connect face-to-face once again. Join the CX event of 2022 and find everything you need to deliver highly personalised, empathetic customer experiences across every channel. Discover the latest innovations in digital, AI, and journey management orchestration, and see how your people and our technology make happy customers.

Join Cyara CEO Alok Kulkarni in a fireside chat with Paul Cameron of ANZ Bank. Cyara is proud to be a Gold Sponsor for G-Summit ANZ.

How To Improve your chatbot with test automation banner with cyara logo and Webseminar logo

Webinar: How to Improve Your Chatbot with Test Automation

August 18, 2022

Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.

The Value of Automated Chatbot Testing Webinar banner with TMCnet logo and Cyara logo. Includes illustration of robot watching screens

Webinar: The Value of Automated Chatbot Testing

July 27, 2022

In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, “can we automate this?”

VOICE Global 2022 June 15-16

VOICE Global 2022

June 15, 2022 - June 16, 2022

The market for Conversational AI is growing exponentially across industries. Join VOICE Global for 24 hours of insights and interviews about the market, where the big investments are being made, and how members of the community are driving change. Cyara's Christoph Börner will address testing voice assistants for typical human behavior.

Navigating the New Normal Call Center

Webinar: Navigating the New Normal for Call Centers

June 16, 2022

McIntosh & Associates, one of the leading call center consulting firms, joins Cyara's National Accounts Manager Kelly Zunker to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

CCW Executive Exchange August 2022 Denver

CCW Executive Exchange 2022 – Denver, CO

August 15, 2022 - August 17, 2022

Invitation-only event for CX & Customer Contact leaders featuring highly interactive sessions, true peer-level networking opportunities and private, prescheduled, one-on-one meetings.

Cyara + Carahsoft webinar: Building Trust in Government by Assuring as Flawless Constituent Experience

Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience

June 22, 2022

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

Forrester Webinar May 2022

Webinar: A Framework for Your Digital Transformation, Featuring Forrester

June 21, 2022

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

CRMXchange Tech Showcase - How to mitigate the risk of defects and failures in your CX

CRMXchange Technology Showcase – How to mitigate the risk of defects and failures in your CX

June 15, 2022

Join this webcast to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels

G-Summit DACH 24 May 2022

Genesys G-Summit DACH May 2022: Empathy in Action

May 24, 2022

We are looking forward to once again sponsoring G-Summit DACH on 24 May. This year the theme is "Empathy in Action" and the day will be packed with inspiring keynotes, interviews with leading companies from various industries, valuable how-to presentations and breakout sessions from Genesys customers, partners and experts. Register now!

Perfecto-Botium webinar May 2022

Webinar: A Winning Test Strategy for Chatbots and Voice Assistants with Cyara Botium and Perfecto

May 25, 2022

Chatbots and voicebots have been around for a long time, but they have struggled to meet customer expectations. How do you test the holistic customer experience end-to-end when you are leveraging these digital strategies? Christoph Börner from Cyara Botium and Sreevatsa Sreerangaraju from Perfecto discuss how to scale your chatbot testing by moving to the cloud and building out comprehensive testing.

CX-Paris-Best Experiences June 2022

CX Paris – Best Experiences – June 2022

June 21, 2022 - June 23, 2022

The health crisis has not only upset the codes of customer relations, it has also served as a catalyst to introduce new methods, tools and processes, for the benefit of customer experience. Digital experience, dematerialisation, new technologies, use of data, listening to customers, take inspiration from professionals who will testify to their best innovations.

CX Network State of CX EMEA

CX Network – State of CX EMEA – May 2022

May 26, 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

Nice Interactions Live – May 2022

May 24, 2022 - May 25, 2022

We are excited to be sponsoring interactions 2022, May 24-25. Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined and where you can enjoy 2 days of learning and networking with the largest community of global CX experts.

Register now for an immersive experience and don’t miss the opportunity to enjoy a one-of-a-kind virtual reality experience.

CCW Europe Exchange Berlin 17-18 May 2022

Customer Contact Week Europe Exchange – May 2022 Berlin

May 17, 2022 - May 18, 2022

Is customer management an art, or a science? The pandemic has shown us it’s both, and the real winners are perfecting the future hybrid experience by striking a balance between emotion and technology in service.

This May, Customer Contact Week Europe will be live and in-person in Berlin. Tailored specifically for CX, digital transformation and innovation executives in Germany, Austria and Switzerland, join us to share next generation implementation strategies in self-service and AI, holistic workforce strategy, customer-centricity and data management.

CCW 2022 Berlin 22-23 March 2022

CCW Conference March 2022 Berlin

March 22, 2022 - March 23, 2022

Experience the Customer Journey with Cyara at the CCW 2022 Conference Berlin. The home of customer dialogue for 22 years. Get inspired by over 40 of the leading movers and shakers in the industry over 2 conference days. Experience interactive lecture formats. Discuss a range of topics on customer requirements of the future. Everything from artificial intelligence, through digital disruption to future-proof human resource development. Join us at booth no. CCW5.

Strategie Clients 2022 Paris

Stratégie Clients Paris 2022

March 29, 2022 - March 31, 2022

Customer relationship channels are hybridizing: more digital in the real world, more human on the internet! The Covid-19 crisis has impacted all sectors of activity and customer relations have been totally transformed. The Stratégie Clients exhibition allows its visitors to experience new ways, exchange with their peers and listen to testimonies of companies that are on the way to a successful hybridization and that have found innovative solutions during the crisis. Come and experience hybrid customer relationships at Stratégie Clients exhibition with Cyara at Stand E08 and emerge stronger to manage your customers in the future. Location: Paris Porte de Versailles - Pavillon 4

CCW Europe Exchange-01-02 MARCH 2022 -HILTON LONDON SYON PARK

Customer Contact Week Europe Exchange – March 2022 London

March 1, 2022 - March 2, 2022

Cloud Migration and Digital Transformation are some of the challenges the majority of businesses are facing today. Streamlining customer experience and journeys are pivotal during the transition. These initiatives are navigated with a collaboration between IT & Business stakeholders, who usually have a varied outlook on the customer journey.

Join this session and dive deep into a recent report driven by Cyara of 1000+ businesses & IT leaders across the world. You will learn what the top 3 digital transformation & cloud migration initiatives are, where organizations are seeing problems and how they are viewing successes.

Eric von Paternos, Principal Solutions Architect at Cyara, will be MC-ing and speaking at CCW Europe Exchange.

Customer Contact Week ANZ

Customer Contact Week 2022 ANZ

February 24, 2022 - February 25, 2022

Contact Centres are transforming at lightning pace. You are making a once in a generation leap in delivering business and customer results. Are you equipped with the right vision, tools, tactics and team to take your Contact Centre to the next level? Take inspiration from world class case studies, join debates and discussions on the hottest challenges and get hands on experience with the latest solutions.

Cyara is proud to be a CCW Event Partner - visit Cyara 24-25 February, 2022 at CCW 2022, The Star, Gold Coast, Booth 17.

QA Financial Forum Chicago 2022

QA Financial Forum Chicago 2022

April 5, 2022

Join the QA Financial Forum to discuss the latest in software risk management and technologies for quality engineering and DevOps. Featuring speakers from leading banks, insurers and trading firms. Location: Mid-America Club, Chicago, IL

CCW Executive Exchange-March 23-25 Renaissance Orlando at Seaworld, FL

CCW Executive Exchange 2022

March 23, 2022 - March 25, 2022

Invitation-only event for CX & Customer Contact leaders featuring highly interactive sessions, true peer-level networking opportunities and private, prescheduled, one-on-one meetings. Location: Renaissance Orlando at Seaworld, FL

Consero Customer Experience and Contact Center Forum March 20-22, 2022

Consero Customer Experience & Contact Center Forum 2022

March 20, 2022 - March 22, 2022

Multi-day experience with seamless blend of active panel discussions, intimate breakout sessions and thoughtfully incorporated business meetings with engaging down-time opportunities. Location: The Biltmore Miami, Coral Gables, FL

Enterprise Connect Orlando:Virtual March 21-24 2022-save $500 or get a free expo plus pass

Enterprise Connect 2022: Orlando FL + Virtual

March 21, 2022 - March 24, 2022

Cyara is exhibiting at Enterprise Connect! Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Enterprise Connect is where IT decision makers go to get comprehensive analysis, in-depth information, and expert insight needed to plan their enterprise communications and collaboration strategy. Whether in end-user-focused sessions or through the many informal networking opportunities, you’ll make connections with great like-minded people who share your experiences. Register now and save $500 or get a free expo plus pass with promo code CYARA.

CX Innovation Digital Summit Nov 2021

CX Innovation Digital Summit

November 15, 2021 - November 17, 2021

Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

G-Summit France 2021

Genesys G-Summit France 2021

November 17, 2021 - November 18, 2021

We are looking forward to sponsoring G-Summit France on 17-18 November! Packed with valuable information, real-world customer stories, fresh insights and best practices, G-Summit is open to all existing customers, prospects and partners. In these challenging times it’s more important than ever before to come together to share, learn and be inspired by what the Genesys community has achieved.

Be CXceptional - Xchange Virtual Summit Oct 13-14 2021- Register for Free-Keynote: Sugar Ray Leonard

Cyara Xchange Virtual Summit 2021

October 13, 2021 - October 14, 2021

The fight-card was packed for this free, two-day, premier Customer Experience-focused virtual event. Watch our on-demand session replays and you’ll be treated to an impressive lineup of presentations, panel discussions, and sessions with CX industry legends and leaders, innovative peers, analysts and technology partners. You won’t want to miss our keynote speaker, Sugar Ray Leonard.

CX Customer Stories-Remote Agent Engagement brought to you by Hello Fresh, Genesys and Datagamz

CX Customer Stories: Remote Agent Engagement in Challenging Times

November 4, 2021

The CX workforce has changed forever. Organisations now need to reimagine how they deliver customer empathy and delight with an engaged and empowered workforce. To share ideas, we'll be interviewing business leaders from HelloFresh, Genesys and Cyara. Join us on November 4, 2021 at 10am AEDT.

Genesys G-Summit UKI 2021

Genesys G-Summit UKI 2021

October 5, 2021

We are looking forward to sponsoring the first virtual G-Summit UKI event on 6th October! Packed with valuable information, real-world customer stories, fresh insights and best practices, G-Summit is open to all existing customers, prospects and partners. In these challenging times it’s more important than ever before to come together to share, learn and be inspired by what the Genesys community has achieved.

Event-Spark NZ chatbot webinar

CX Customer Stories: Chatbot, Social Media and Asynchronous Messaging at Spark NZ

September 16, 2021

Cyara invites you to join us in a conversation with John Wood, Chatbot and Asynchronous Messaging Product Owner at Spark Telecom New Zealand. John will discuss how Spark’s multi-billion dollar business has transitioned more than 70% of their customer contact to digital channels, resulting in improved customer satisfaction whilst reducing costs by more than 25%.

Customer Contact Week - Executive Exchange 2021

Customer Contact Week – Executive Exchange 2021 – Europe

November 10, 2021 - November 11, 2021

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event will examine the unique challenges and opportunities of the UK contact centre industry. It is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible. Cyara is looking forward to sponsoring this in person event in London on 10 – 11 November.

infinit.cx DIALOG 2021 Konferenz für gelungenen Kundendialog

DIALOG! 2021 Conference (Munich, in-person)

September 22, 2021

Cyara is proud to sponsor DIALOG 2021 in Munich, brought to you by infinit.cx (our EMEA Partner of the Year). For over 20 years, infinit.cx has been organising this annual day in Munich with the objective of bringing partners and customers together to share experiences and look into the future of customer experience. Register today!

Auscontact Association 2021 National Conference

Auscontact Association 2021 National Conference

September 22, 2021 - September 23, 2021

Cyara is proud to be the cocktail sponsor for the Auscontact Association 2021 National Conference, and will be present at this in-person event with a booth at the Brisbane Convention & Exhibition Centre. Expect incredible speakers, powerful round tables and ‘connected’ networking events that will bring everyone in the industry together in one place.

Execs in the Know Customer Response Summit (Virtual) Oct 18-22, 2021

Execs in the Know Customer Response Summit 2021 (Virtual)

October 18, 2021 - October 22, 2021

Join us for 5 days as we inspire CX excellence along with our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a the perfect opportunity to learn, share, network, and engage to innovate by advancing the conversation on customer experience. This virtual event takes place October 18-22, 2021.

Customer Contact Week-Executive Exchange-2021-Miami FL

Customer Contact Week – Executive Exchange 2021 – Greater Miami

October 4, 2021 - October 6, 2021

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Enterprise Connect 2021 virtual-tile

Enterprise Connect 2021 (Virtual)

September 27, 2021 - September 29, 2021

Enterprise Connect 2021 has gone fully virtual, and that means—for the first time ever—all of our conference content will be broadcast online, FREE. Get access to the industry’s biggest event of the year. Our expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. Whether you need to build on the changes wrought by the pandemic, or plan a re-set based on new business realities, everything at Enterprise Connect focuses on one overriding goal: To help you optimize your investments in communications and collaboration systems, services, apps and networks.

Customer Contact Week 2021 ANZ

Customer Contact Week 2021 – Australia and New Zealand

October 21, 2021 - October 22, 2021

Evolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence. Cyara is pleased to sponsor this in-person event at The Star, Gold Coast, Broadbeach Island, Broadbeach, Queensland.

Xperience social card 2021

Genesys Xperience 2021

June 23, 2021 - June 24, 2021

Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles. Cyara is pleased to be a featured sponsor of Xperience 2021.

CX Customer Stories ANZ-

CX Customer Stories

June 9, 2021

As we transition to an increasingly digital economy amongst unprecedented social challenges, it is essential for organisations to deliver personalised, fast and convenient customer experiences at scale. Cyara invites you to join Rohan Khanna, CTO of Probe Group, and Mark Kayserman, VP Professional Services at Genesys, as we discuss the future of CX and how to deliver seamless experiences with an innovative, agile and automation-driven approach.

Xchange 2021-EMEA

Cyara Xchange 2021 EMEA Virtual Roadshow

May 26, 2021

Similar to our U.S. event, the Cyara Xchange 2021 EMEA Virtual Roadshow is all about bringing you a wide range of real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO, Product Management Team and VP of EMEA, as well as customer stories from companies including: Mercedes-Benz, Vattenfall, Vitality and others. Don’t miss this opportunity to hear from some of the best minds in CX and test automation. The agenda includes best practices, product updates and thought leadership designed to help you hit the gas and accelerate your CX innovation.

Xchange NALA

Cyara Xchange 2021 Virtual Roadshow

May 19, 2021

The Cyara Xchange 2021 Virtual Roadshow is all about bringing you a wide range of exciting sessions featuring real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO and Product Management Team as well as customer stories from companies including: Mercedes-Benz, Royal Bank of Canada, and others. Don’t miss this opportunity to discover how some of the world’s leading businesses have solved their toughest CX challenges. We packed the agenda with informative speakers, success stories, best practices, product updates and thought leadership designed to help you hit the gas and accelerate your CX innovation. Learn about newly released features and find out what’s next on Cyara’s product roadmap.

Geneysy Cloud CX Innovation

Genesys Cloud for CX Innovation 2021

March 25, 2021

During this virtual event, you will hear real life stories about APAC-based Genesys Cloud customers who are at the forefront of CX transformations in our region. You will also get to see the Genesys Cloud platform in action and learn about cutting edge migration automation technologies from Cyara that are helping customers reduce implementation costs as well as accelerate and de-risk their cloud migrations. Learn more on our event page.

CDM Media-CIO Nordics Summit

CDM Media CIO Nordics Summit 2021 (Virtual)

June 17, 2021

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout the events allow vendors to introduce products and services to attending executives.

CIO Finance Summit 2021-06

CDM Media CIO Finance Summit 2021 (Virtual)

June 29, 2021

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout the events allow vendors to introduce products and services to attending executives.

CX Network-CX Management Disrupt 2021

CX Network Customer Experience Management 2021

May 18, 2021

Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic As we look to 2021, a key question at the top of CX leaders’ list will be how to align customer strategy to broader business outcomes in the post pandemic world. The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid (in-person and virtual) show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes. Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience.

Xchange Online Forum - 30 minute sessions

Navigating Around Bumps on the Path to Test Automation Bliss

February 25, 2021

Learn the four methods Cyara has created to get to the benefits of test automation faster. Visit Xchange Online to see related resources for this and other Xchange Online events.

Xchange Online - 20 minute session

Xchange Online: Monitoring Your Environment, Part 2

December 16, 2020

The second installment of Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing? Learn more about ongoing Xchange Online events and related resources.

Xchange Online - 20 minute session

Xchange Online: Monitoring Your Environment, Part 1

December 8, 2020

This session on Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call flows? Want to know more about regression testing? Learn more about ongoing Xchange Online events and related resources.

Xchange 2020 APAC

Cyara APAC Xchange 2020

October 22, 2020

This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe. Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.

Genesys G-Summit 2020 ANZ

Genesys Virtual G-Summit ANZ

July 21, 2020 - July 22, 2020

It’s a new world for business. The ability to adapt to your customers’ changing needs is critical. See how Genesys can help you succeed. Virtual G-Summit ANZ is the place to find your path forward in uncertain times. Discover how to give your customers the new experiences they want.

Xchange Online Forum - 30 minute sessions

Xchange Online: 3 Monitoring Strategies to Maximize Your Pulse Dashboard

April 28, 2020

Xchange Online explored effective strategies to make the best use of Cyara Pulse. Listen in to our session from April 28, 2020. Learn more about ongoing Xchange Online events and related resources.

Xchange 2020 Session Replays On-Demand

Cyara Xchange 2020

September 15, 2020 - September 16, 2020

Cyara Xchange 2020 conference was a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda included panels, case studies, best practices, roadmaps, and thought leadership. Watch the session replays on-demand.

Genesys G-Summit 2019 Europe

G-Summit Europe 2019

September 10, 2019 - September 12, 2019

Cyara is once again excited to sponsor G-Summit Europe. Join us in Amsterdam to learn about emerging technologies, talk with peers and explore the future of customer experience. In the process, you’ll learn how to make every moment count for your customers, for your agents and for your business. Make every moment count at G-Summit Europe — and each day forward — as you engage with customers and take their experiences to new heights. Register here.

CX Asia Week 2019

Customer Experience Asia Week 2019

September 23, 2019 - September 26, 2019

Cyara is proud to sponsor CX Asia Week 2019. Now in its 7th year, Asia’s #1 CX event will feature 70+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer and CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX. Register here.

Genesys G-Summit 2019 Melbourne AU

G-Summit Melbourne 2019

July 30, 2019 - July 31, 2019

Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights. Register here.

Engage Focus Groups 2019 London

Engage Focus Groups 2019

September 26, 2019

Cyara is proud to sponsor the Engage Focus Groups in London on 26th September. The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry. We are delighted to have Martin Hill-Wilson, CX and AI Engagement Strategist, join us to host the Cyara roundtable sessions.

Genesys Xperience19 Denver, CO

Xperience19

June 10, 2019 - June 13, 2019

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. For more details visit here.

Xchange 2019 San Francisco, CA

Cyara Xchange 2019

October 21, 2019 - October 23, 2019

At Cyara Xchange, attendees gained insight and inspiration from CX thought leaders and industry experts. We designed our conference to provide you with the opportunity to see things from a new perspective. Our robust program showcased CX pioneers who shared their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). Visit the Xchange 2019 Highlights page.

Conversational Interaction - Testing Bots with Bots, Mike Monegan

Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers

March 11, 2019

Mark your calendar to hear Mike Monegan speak about Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers.

Enterprise Connect-The New Role of the Developer in the Contact Center with Alok Kulkarni

Enterprise Connect 2019

March 21, 2019

Mark your calendar to hear Alok Kulkarni speak about The New Role of the Developer in the Contact Center at Enterprise Connect.

CCW 2019

CCW Berlin 2019

February 19, 2019 - February 21, 2019

Cyara is excited once again to be co-sponsoring with our partner InfinIT.cx at CCW Berlin.

CX Summit 2018

CX Summit, Malaysia 2018

November 14, 2018 - November 15, 2018

CX Summit 2018 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from the past years.

CCA Annual Convention 2018

CCA Annual Convention, Glasgow 2018

November 14, 2018 - November 15, 2018

Cyara is proud to be a silver sponsor of the CCA Annual Convention. For almost 25 years CCA Annual Convention has been the critical voice of our market place providing cutting-edge thought-leadership, proven strategies and leading examples of innovation and success. Stop by the Cyara booth and talk to us about how to accelerate your CX development, increase quality across digital and voice channels, and assure customer journeys end-to-end.

Xchange 2018 Roadshow

Cyara Xchange Roadshow 2018

November 14, 2018

The Cyara Xchange 2018 Roadshow is designed to help you succeed in the experience economy by harnessing the power of DevOps and automation and applying them to your CX development initiatives. For more details visit cyara.com/xchange/

CCA Future of CX hosted by HomeServe

Homeserve, Walsall, UK 2018

September 5, 2018

We are delighted to be sponsoring this event hosted by Homeserve. Winners of Best Customer Experience Centre of the Year at the CCA Excellence Awards last year, Homeserve will provide insight into how they generate great experiences for both their customers and colleagues.

G-Summit 2018 Wellington

G-Summit Wellington 2018

July 25, 2018

Cyara is proud to be a sponsor at Genesys G-Summit in Wellington, 25 July. Come and say hello to Cyara in the App Foundry and hear how we can help assure your CX. 

G-Summit 2018 Melbourne

G-Summit Melbourne 2018

July 31, 2018 - August 1, 2018

Cyara is proud to be a sponsor at Genesys G-Summit in Melbourne 31 July-1 August. Come and hear our customer case study session with Flare Design, and say hello to us in the App Foundry.

ANZTB Test 2018

ANZTB Test 2018 Conference

June 1, 2018

The theme for this year’s ANZ Testing Board conference is Tailoring Testing for Success, and it will feature guest speakers sharing their experience and thoughts on current software testing practices. Come along and hear Cyara CEO Alok Kulkarni present on the Future and the Now of Improving Your Customer Experience with Automated Testing.

G-Summit 2018 London UK

G-SUMMIT, London 2018

June 28, 2018

G-Summit London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.

CX18

Genesys CX18, Nashville Tennessee

May 1, 2018 - May 4, 2018

Connect. Engage. Innovate. Come see the future of customer experience at CX18.

SpeechTEK 2018

SpeechTEK, Washington DC 2018

April 9, 2018 - April 11, 2018

C202 – Getting Chatbots Right–Assuring Quality Customer ExperienceMike Monegan, Vice President Product Management, Cyara C103 – Is the Net Promoter Score Dead?James Isaacs, President, Cyara

Enterprise Connect

Enterprise Connect 2018

March 12, 2018 - March 15, 2018

CCW 2018

CCW Berlin 2018

February 26, 2018 - March 1, 2018

Cyara is excited to be co-sponsoring with our partner InfinIT.cx at CCW Berlin. The event will be held at the Estrel Congress Center in Berlin on 26 February to 1 March 2018.

San Francisco at dusk

Cyara Xchange 2018

March 26, 2018 - March 28, 2018

At Cyara Xchange, you’ll gain insight and inspiration from CX thought leaders and industry experts. We’ve designed our inaugural conference to provide you with the opportunity to see things from a new perspective. Our robust program showcases CX pioneers who will share their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX). For more details visit here.

G-Summit 2017 US Roadshows

G-Summit 2017 US Roadshows

September 28, 2017 - November 14, 2017

Cyara is proud to be sponsoring the upcoming Genesys G-Summit roadshows across the United States in September, October, and November. These events are a great opportunity to network with Cyara and Genesys customers, partners, and CX experts to develop new strategies and tactics. The events begin with a networking lunch and include sessions on empowering your digital business with the human touch, and feature a diverse line-up of executive speakers, customer use cases, interactive workshops, and on-demand demonstrations.

CCW Conference & Expo 2017 Fall

CCW Fall 2017

October 17, 2017 - October 18, 2017

Cyara will be exhibiting at CCW Fall, October 17-18, 2017. The event will be held at the Horseshoe Bay Resort in Austin.

G-Summit India 2017

Genesys G-Summit India

September 13, 2017 - September 15, 2017

Cyara is proud to be a silver sponsor at G-Summit India, being held in Sri Lanka, September 13-15.

London UK at dusk

Customer Advisory Board, London

October 5, 2017

Speaker Spotlight Daryn Mason is a Customer Experience Thought Leader, Speaker & Blogger at Digital Leadership Associates. He will be sharing What’s Next for CX? (And How Can You Be Ready?). The Cyara Customer Advisory Board is an intimate, invitation-only meeting intended to foster conversation and learning from fellow CX leaders from a variety of top-tier companies.

Call Centre and Customer Services Summit

Call Centre & Customer Services Summit

September 18, 2017 - September 19, 2017

Cyara is proud to be a gold sponsor at the Call Centre & Customer Services Summit in Manchester, United Kingdom.

G-Summit Australia and New Zealand

G-Summit Melbourne

August 7, 2017 - August 8, 2017

Cyara is proud to be a gold sponsor at G-Summit Melbourne, August 7-8.

CX17 Brussels

CX17 Brussels

June 7, 2017 - June 9, 2017

Cyara is proud to be a bronze sponsor at CX17, June 7-9 in Brussels. Formerly G-Summit, CX17 is a new Customer Experience event from Genesys.

CX17 Indy

CX17 Indianapolis

May 22, 2017 - May 25, 2017

Cyara is proud to be a bronze sponsor at CX17, May 22-25 in Indianapolis. Formerly G-Force, CX17 is a new Customer Experience event from Genesys.

CCW 2017

CCW Berlin 2017

February 20, 2017 - February 23, 2017

Cyara will be exhibiting at CCW Berlin in February 2017. The event will be held at the Estrel Congress Center in Berlin.

Avaya Engage IAUG 2017

Avaya Engage 2017

February 12, 2017 - February 16, 2017

Cyara will be exhibiting at the Avaya Engage 2017 International Avaya User Group (IAUG) summit.