Join Cyara’s Cloud Evangelist, Andriy Zakharchenko and Bruce Rosen, Chief Sales Officer for a 30 minute webinar. We’ll cover key considerations for contact center migrations; understanding the common challenges your customers may face as part of their migration and tips and tricks to help your customers get ahead of common pitfalls.

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Kelly Zunker for a 30-minute webinar to go through the survey findings.

Join Cyara’s Cloud Evangelist, Andriy Zakharchenko and David Lane, Customer Success Team Lead for a short and sweet 30 minute webinar. We’ll cover setting your cloud migration up for success; understanding the challenges you may face as part of your migration; and tips & tricks to help you get ahead of common pitfalls.

Get expert advice for your successful contact center cloud migration. Understand challenges, and learn tips and tricks for common pitfalls.

As an AppFoundry Partner, Cyara is excited to attend Genesys' CX Strategy Forum and help potential customers solve for transitioning to the cloud. Join the EMEA region during this one day event of over 100 CX leaders as they strategize to solve for their next generation CX.

As an AppFoundry Partner, Cyara is excited to attend the virtual G-Summit France event, where hundreds of industry leaders gather to learn and brainstorm ways to improve CX. Still testing manually? Join Cyara in a breakout session and learn how to reduce cost and risk with continuous testing.

In partnership with CX Network, join Cyara’s VP of EMEA Perry Gale to learn how to meet the changing demands of consumers across the EMEA region, and the tools that inspire loyalty and retention. Discover how customer demands in the EMEA region are changing and what you need to know to stay ahead.

Join us for one of three, FREE Conversational AI & Chatbot- focused regional Roadshow events we’re hosting this fall. These intimate, engaging, and safe in-person events will be focused on having fun and learning together about chatbot quality assurance best practices that will set you up for success.

No golf experience is needed! - so register now, mark yourself out-of-office for the afternoon, and show up ready for fun, food, and fantastic insights from conversational AI experts who can provide you with the keys to creating world-class chatbot experiences.

This interactive session will be hosted by our Sales Manager for APAC, Stephen Mitchell, and feature Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. They will discuss a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.

Learn how to introduce automation and why it's important; the importance of maintaining quality assurance throughout the chatbot lifecycle; testing strategy tools, techniques, and metrics; how to improve your NLP model quality through testing; why bots fail; what you should be testing; and how to test most effectively.

Ensuring quality customer experience can be a challenge. That’s why Cyara has arranged for CX industry rockstars to share their experiences and solutions with you in a fun, relaxed and (finally!) in-person setting at Topgolf in Pittsburgh.

No golf experience required! So register now, mark yourself out-of-office, and show up ready for fun, food, and fantastic insights from CX industry leaders who will share their stories, solutions, and success.

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, future innovation, policies, and regulations in the field of conversational AI.

Multi-day experience with seamless blend of active panel discussions, intimate breakout sessions and thoughtfully incorporated business meetings with engaging down-time opportunities. Location: Lakeway Resort & Spa, Lakeway, TX

infinit.cx presents DIALOG!, taking place on 21st September 2022 at the Munich Künstlerhaus. Cyara is proud to sponsor DIALOG! 2022.

CX leaders face the challenge of building the right stack of technology, tools and data management to improve workflows, simplify meaningful interactions and respond in real-time to customers. This November, CCW Europe invite you to build a brand universe that delivers consistent and customised experience in a hybrid age.

Discover advances in NLP and how application can help create digital assistants, chatbots and conversational interfaces to improve customer experience & increase engagement. Taking place at etc Venues 133 Houndsditch, Liverpool St London, where we are a proud sponsor of Conversational AI Summit. While there, don’t miss hearing Christoph Börner, Senior Director Digital, Cyara discuss the true ROI of Chatbot Test Automation.

G-Summit ANZ is back with a bang and we can’t wait to connect face-to-face once again. Join the CX event of 2022 and find everything you need to deliver highly personalised, empathetic customer experiences across every channel. Discover the latest innovations in digital, AI, and journey management orchestration, and see how your people and our technology make happy customers.

Join Cyara CEO Alok Kulkarni in a fireside chat with Paul Cameron of ANZ Bank. Cyara is proud to be a Gold Sponsor for G-Summit ANZ.

Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.

In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, “can we automate this?”

The market for Conversational AI is growing exponentially across industries. Join VOICE Global for 24 hours of insights and interviews about the market, where the big investments are being made, and how members of the community are driving change. Cyara's Christoph Börner will address testing voice assistants for typical human behavior.

McIntosh & Associates, one of the leading call center consulting firms, joins Cyara's National Accounts Manager Kelly Zunker to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

Invitation-only event for CX & Customer Contact leaders featuring highly interactive sessions, true peer-level networking opportunities and private, prescheduled, one-on-one meetings.

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

Join this webcast to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels

We are looking forward to once again sponsoring G-Summit DACH on 24 May. This year the theme is "Empathy in Action" and the day will be packed with inspiring keynotes, interviews with leading companies from various industries, valuable how-to presentations and breakout sessions from Genesys customers, partners and experts. Register now!

Chatbots and voicebots have been around for a long time, but they have struggled to meet customer expectations. How do you test the holistic customer experience end-to-end when you are leveraging these digital strategies? Christoph Börner from Cyara Botium and Sreevatsa Sreerangaraju from Perfecto discuss how to scale your chatbot testing by moving to the cloud and building out comprehensive testing.

The health crisis has not only upset the codes of customer relations, it has also served as a catalyst to introduce new methods, tools and processes, for the benefit of customer experience. Digital experience, dematerialisation, new technologies, use of data, listening to customers, take inspiration from professionals who will testify to their best innovations.

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

We are excited to be sponsoring interactions 2022, May 24-25. Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined and where you can enjoy 2 days of learning and networking with the largest community of global CX experts.

Register now for an immersive experience and don’t miss the opportunity to enjoy a one-of-a-kind virtual reality experience.

Is customer management an art, or a science? The pandemic has shown us it’s both, and the real winners are perfecting the future hybrid experience by striking a balance between emotion and technology in service.

This May, Customer Contact Week Europe will be live and in-person in Berlin. Tailored specifically for CX, digital transformation and innovation executives in Germany, Austria and Switzerland, join us to share next generation implementation strategies in self-service and AI, holistic workforce strategy, customer-centricity and data management.

Experience the Customer Journey with Cyara at the CCW 2022 Conference Berlin. The home of customer dialogue for 22 years. Get inspired by over 40 of the leading movers and shakers in the industry over 2 conference days. Experience interactive lecture formats. Discuss a range of topics on customer requirements of the future. Everything from artificial intelligence, through digital disruption to future-proof human resource development. Join us at booth no. CCW5.

Customer relationship channels are hybridizing: more digital in the real world, more human on the internet! The Covid-19 crisis has impacted all sectors of activity and customer relations have been totally transformed. The Stratégie Clients exhibition allows its visitors to experience new ways, exchange with their peers and listen to testimonies of companies that are on the way to a successful hybridization and that have found innovative solutions during the crisis. Come and experience hybrid customer relationships at Stratégie Clients exhibition with Cyara at Stand E08 and emerge stronger to manage your customers in the future. Location: Paris Porte de Versailles - Pavillon 4

Cloud Migration and Digital Transformation are some of the challenges the majority of businesses are facing today. Streamlining customer experience and journeys are pivotal during the transition. These initiatives are navigated with a collaboration between IT & Business stakeholders, who usually have a varied outlook on the customer journey.

Join this session and dive deep into a recent report driven by Cyara of 1000+ businesses & IT leaders across the world. You will learn what the top 3 digital transformation & cloud migration initiatives are, where organizations are seeing problems and how they are viewing successes.

Eric von Paternos, Principal Solutions Architect at Cyara, will be MC-ing and speaking at CCW Europe Exchange.

Contact Centres are transforming at lightning pace. You are making a once in a generation leap in delivering business and customer results. Are you equipped with the right vision, tools, tactics and team to take your Contact Centre to the next level? Take inspiration from world class case studies, join debates and discussions on the hottest challenges and get hands on experience with the latest solutions.

Cyara is proud to be a CCW Event Partner - visit Cyara 24-25 February, 2022 at CCW 2022, The Star, Gold Coast, Booth 17.

Join the QA Financial Forum to discuss the latest in software risk management and technologies for quality engineering and DevOps. Featuring speakers from leading banks, insurers and trading firms. Location: Mid-America Club, Chicago, IL

Invitation-only event for CX & Customer Contact leaders featuring highly interactive sessions, true peer-level networking opportunities and private, prescheduled, one-on-one meetings. Location: Renaissance Orlando at Seaworld, FL

Multi-day experience with seamless blend of active panel discussions, intimate breakout sessions and thoughtfully incorporated business meetings with engaging down-time opportunities. Location: The Biltmore Miami, Coral Gables, FL

Cyara is exhibiting at Enterprise Connect! Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Enterprise Connect is where IT decision makers go to get comprehensive analysis, in-depth information, and expert insight needed to plan their enterprise communications and collaboration strategy. Whether in end-user-focused sessions or through the many informal networking opportunities, you’ll make connections with great like-minded people who share your experiences. Register now and save $500 or get a free expo plus pass with promo code CYARA.

Connect with 70+ senior CX Innovation leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward.

We are looking forward to sponsoring G-Summit France on 17-18 November! Packed with valuable information, real-world customer stories, fresh insights and best practices, G-Summit is open to all existing customers, prospects and partners. In these challenging times it’s more important than ever before to come together to share, learn and be inspired by what the Genesys community has achieved.

The fight-card was packed for this free, two-day, premier Customer Experience-focused virtual event. Watch our on-demand session replays and you’ll be treated to an impressive lineup of presentations, panel discussions, and sessions with CX industry legends and leaders, innovative peers, analysts and technology partners. You won’t want to miss our keynote speaker, Sugar Ray Leonard.

The CX workforce has changed forever. Organisations now need to reimagine how they deliver customer empathy and delight with an engaged and empowered workforce. To share ideas, we'll be interviewing business leaders from HelloFresh, Genesys and Cyara. Join us on November 4, 2021 at 10am AEDT.

We are looking forward to sponsoring the first virtual G-Summit UKI event on 6th October! Packed with valuable information, real-world customer stories, fresh insights and best practices, G-Summit is open to all existing customers, prospects and partners. In these challenging times it’s more important than ever before to come together to share, learn and be inspired by what the Genesys community has achieved.

Cyara invites you to join us in a conversation with John Wood, Chatbot and Asynchronous Messaging Product Owner at Spark Telecom New Zealand. John will discuss how Spark’s multi-billion dollar business has transitioned more than 70% of their customer contact to digital channels, resulting in improved customer satisfaction whilst reducing costs by more than 25%.

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event will examine the unique challenges and opportunities of the UK contact centre industry. It is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible. Cyara is looking forward to sponsoring this in person event in London on 10 – 11 November.

Cyara is proud to sponsor DIALOG 2021 in Munich, brought to you by infinit.cx (our EMEA Partner of the Year). For over 20 years, infinit.cx has been organising this annual day in Munich with the objective of bringing partners and customers together to share experiences and look into the future of customer experience. Register today!

Cyara is proud to be the cocktail sponsor for the Auscontact Association 2021 National Conference, and will be present at this in-person event with a booth at the Brisbane Convention & Exhibition Centre. Expect incredible speakers, powerful round tables and ‘connected’ networking events that will bring everyone in the industry together in one place.

Join us for 5 days as we inspire CX excellence along with our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a the perfect opportunity to learn, share, network, […]

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Enterprise Connect 2021 has gone fully virtual, and that means—for the first time ever—all of our conference content will be broadcast online, FREE. Get access to the industry’s biggest event of the year. Our expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. Whether you need to […]

Evolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence. Cyara is pleased to sponsor this in-person event at The Star, Gold Coast, Broadbeach Island, Broadbeach, Queensland.

Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles. Cyara is pleased […]

As we transition to an increasingly digital economy amongst unprecedented social challenges, it is essential for organisations to deliver personalised, fast and convenient customer experiences at scale. Cyara invites you to join Rohan Khanna, CTO of Probe Group, and Mark Kayserman, VP Professional Services at Genesys, as we discuss the future of CX and how […]

Similar to our U.S. event, the Cyara Xchange 2021 EMEA Virtual Roadshow is all about bringing you a wide range of real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO, Product Management Team and VP of EMEA, as well as customer stories from companies including: Mercedes-Benz, Vattenfall, Vitality and others. […]

The Cyara Xchange 2021 Virtual Roadshow is all about bringing you a wide range of exciting sessions featuring real-world stories from the “fast lane” of customer experience. You’ll hear from Cyara’s CEO and Product Management Team as well as customer stories from companies including: Mercedes-Benz, Royal Bank of Canada, and others. Don’t miss this opportunity […]

During this virtual event, you will hear real life stories about APAC-based Genesys Cloud customers who are at the forefront of CX transformations in our region. You will also get to see the Genesys Cloud platform in action and learn about cutting edge migration automation technologies from Cyara that are helping customers reduce implementation costs […]

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout […]

CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. The events are organized by industry, topic or organizational role, and offer an opportunity for attendees to have in-depth discussions, while making new business contacts. One-on-one meetings held throughout […]

Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic As we look to 2021, a key question at the top of CX leaders’ list will be how to align customer strategy to broader business outcomes in the post pandemic world. The 14th Annual Customer Experience Management (CEM) Disrupt event will be a […]

Learn the four methods Cyara has created to get to the benefits of test automation faster. Visit Xchange Online to see related resources for this and other Xchange Online events.

The second installment of Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other […]

This session on Monitoring Your Environment will share insights and tips and take you through the process of creating your regression suite using Cyara. How often do you update your IVR applications? Are you constantly monitoring all your call flows in your production environment to ensure any changes made are not adversely affecting other call […]

This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across […]

It’s a new world for business. The ability to adapt to your customers’ changing needs is critical. See how Genesys can help you succeed. Virtual G-Summit ANZ is the place to find your path forward in uncertain times. Discover how to give your customers the new experiences they want.

Xchange Online explored effective strategies to make the best use of Cyara Pulse. Listen in to our session from April 28, 2020. Learn more about ongoing Xchange Online events and related resources.

Cyara Pulse is our complete monitoring solution. Listen in to our quick tutorial from April 14. Learn more about ongoing Xchange Online events and related resources.

Cyara Xchange 2020 conference was a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda included panels, case studies, best practices, roadmaps, and thought leadership. Watch the session replays on-demand.

Cyara is once again excited to sponsor G-Summit Europe. Join us in Amsterdam to learn about emerging technologies, talk with peers and explore the future of customer experience. In the process, you’ll learn how to make every moment count for your customers, for your agents and for your business. Make every moment count at G-Summit […]

Cyara is proud to sponsor CX Asia Week 2019. Now in its 7th year, Asia’s #1 CX event will feature 70+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer and CX Insights, Channel Experiences and Experiential CX, this […]

Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.

Cyara is proud to sponsor the Engage Focus Groups in London on 26th September. The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry. We are delighted to have Martin Hill-Wilson, CX […]

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to […]

At Cyara Xchange, attendees gained insight and inspiration from CX thought leaders and industry experts. We designed our conference to provide you with the opportunity to see things from a new perspective. Our robust program showcased CX pioneers who shared their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX).

Mark your calendar to hear Mike Monegan speak about Testing Bots with Bots: Conversational CX Gives Rise to a New Breed of Testers.

Mark your calendar to hear Alok Kulkarni speak about The New Role of the Developer in the Contact Center at Enterprise Connect.

Cyara is excited once again to be co-sponsoring with our partner InfinIT.cx at CCW Berlin.

CX Summit 2018 will be the biggest CX engagement in Asia Pacific; designed to provide thought-leadership, key business insights and business networking opportunities. This time, we are having a larger regional participation & collaboration, building on the successful Summits from the past years.

Cyara is proud to be a silver sponsor of the CCA Annual Convention. For almost 25 years CCA Annual Convention has been the critical voice of our market place providing cutting-edge thought-leadership, proven strategies and leading examples of innovation and success. Stop by the Cyara booth and talk to us about how to accelerate your […]

The Cyara Xchange 2018 Roadshow is designed to help you succeed in the experience economy by harnessing the power of DevOps and automation and applying them to your CX development initiatives.

We are delighted to be sponsoring this event hosted by Homeserve. Winners of Best Customer Experience Centre of the Year at the CCA Excellence Awards last year, Homeserve will provide insight into how they generate great experiences for both their customers and colleagues.

Cyara is proud to be a sponsor at Genesys G-Summit in Wellington, 25 July. Come and say hello to Cyara in the App Foundry and hear how we can help assure your CX. 

Cyara is proud to be a sponsor at Genesys G-Summit in Melbourne 31 July-1 August. Come and hear our customer case study session with Flare Design, and say hello to us in the App Foundry.

The theme for this year’s ANZ Testing Board conference is Tailoring Testing for Success, and it will feature guest speakers sharing their experience and thoughts on current software testing practices. Come along and hear Cyara CEO Alok Kulkarni present on the Future and the Now of Improving Your Customer Experience with Automated Testing.

G-Summit London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.

Connect. Engage. Innovate. Come see the future of customer experience at CX18.

C202 - Getting Chatbots Right–Assuring Quality Customer Experience Mike Monegan, Vice President Product Management, Cyara; C103 - Is the Net Promoter Score Dead? James Isaacs, President, Cyara

Cyara is excited to be co-sponsoring with our partner InfinIT.cx at CCW Berlin. The event will be held at the Estrel Congress Center in Berlin on 26 February to 1 March 2018.

At Cyara Xchange 2018, customer experience professionals gained insight and inspiration from CX thought leaders and industry experts. We designed our inaugural conference to provide you with the opportunity to see things from a new perspective. Our robust program showcased CX pioneers, their stories and best practices on digital transformation, Agile/DevOps, and Operational Customer eXperience (OCX).

Cyara is proud to be sponsoring the upcoming Genesys G-Summit roadshows across the United States in September, October, and November. These events are a great opportunity to network with Cyara and Genesys customers, partners, and CX experts to develop new strategies and tactics. The events begin with a networking lunch and include sessions on empowering your […]

Cyara will be exhibiting at CCW Fall, October 17-18, 2017. The event will be held at the Horseshoe Bay Resort in Austin.

Cyara is proud to be a silver sponsor at G-Summit India, being held in Sri Lanka, September 13-15.

Speaker Spotlight Daryn Mason is a Customer Experience Thought Leader, Speaker & Blogger at Digital Leadership Associates. He will be sharing What’s Next for CX? (And How Can You Be Ready?). The Cyara Customer Advisory Board is an intimate, invitation-only meeting intended to foster conversation and learning from fellow CX leaders from a variety of […]

Cyara is proud to be a gold sponsor at the Call Centre & Customer Services Summit in Manchester, United Kingdom.

Cyara is proud to be a gold sponsor at G-Summit Melbourne, August 7-8.

Cyara is proud to be a bronze sponsor at CX17, June 7-9 in Brussels. Formerly G-Summit, CX17 is a new Customer Experience event from Genesys.

Cyara is proud to be a bronze sponsor at CX17, May 22-25 in Indianapolis. Formerly G-Force, CX17 is a new Customer Experience event from Genesys.

Cyara will be exhibiting at CCW Berlin in February 2017. The event will be held at the Estrel Congress Center in Berlin.

Cyara will be exhibiting at the Avaya Engage 2017 International Avaya User Group (IAUG) summit.