Cyara News

Press Releases and News Items


Press Releases

In The News

News: Cyara Announces OpenAI GPT-3 Integration

Cyara adds Generative AI to chatbot testing

Getting the Most from Your Chatbots

Cyara Acquires Spearline to Support Omnichannel CX Testing

Cyara Acquires Spearline

Cyara acquires telecommunications testing firm Spearline

Cyara Buys Spearline

The simple reason your bot is failing

Bring on the Chatbots: How AI Can Assist Government Customer Service

Chatbot gets failing grade in CX survey

Aussies most likely to interact with brands via chatbots

Get to Know: Alok Kulkarni, CEO, Cyara

Chatbots Are Still Falling Short Of Consumer Expectations

Traditional Chatbots Fail To Make Sense, Study Finds

Businesses need to be CX smarter in 2023

One way to turn the tide of employee retention

AI Career Notes: December 2022 Edition

Cyara helps brands get customer experience right

How to Perfect Your Company’s Conversational AI

Creating smart digital customer experience journeys

Balancing the Grind with Alok Kulkarni, CEO & Co-Founder of Cyara

The time for TX is now: Top tips for financial leaders

The big CX decisions to make amid a recession

Three Ways to Assure Business Continuity

Flawless Customer Experiences with Cyara

Cyara updates its new chatbot testing tool

The Critical Role of Incident Management in Contact Centres

The Importance of Customer Experience Observability

Cyara Acquires Botium

Cyara adds Chatbot testing piece to CX platform

Cyara Acquires Botium


Startups call for government support ahead of budget

The secrets of a CEO

Cyara Achieves 35% YoY Growth, Expands in APAC

Cyara: Automated CX Assurance Platform Provider

CarahSoft, Cyara to Offer Public Sector CX Solutions

Carahsoft, Cyara Partner to Provide CX Assurance Platform to Public Sector

Carahsoft, Cyara Partner to Provide CX Assurance Platform to Public

DevOps for Customer Experience

Money Moves: January 2022

Cyara raises $350 million in Series B funding led by K1

K1 funds Cyara

Redwood City-based Cyara scores $350M to help scale its customer experience software

GovExec Daily: Government Customer Service Needs to Improve

Cyara Launches Toll-Free Number Validation Capabilities

Automated testing in 2022

C-suite career advice: Luan Tran, Cyara

Cyara: Succeeding with CX Digital Transformation

12 CX predictions for 2022

Cyara’s 2022 Predictions

Communication and collaboration key to remote working success

Communication and collaboration key to remote working success

Cyara Appoints Jeremy Braidish As Chief People Officer

What’s in Store for Holiday Retail CX?

Time to Ditch the Rose-Colored Digital Business Glasses

The Rise of Contact Center as a Service

How Airlines & Hotels Can Maintain Customer Satisfaction During COVID

Having an IT degree doesn’t guarantee a job

How DevOps Can Address CX Challenges

DevOps for CX Cleans Up Continuous Delivery Processes

Proactive Monitoring Elevates Customer Experience

Three silent customer experience killers

Martech Interview with the CMO, Cyara – Linda Chen

Cyara Call Explorer Adds New Features to Enhance Productivity

Hotels Face Hidden Customer Service Security Risk

What’s in Store for CRM in 2021?

2021 Retail Predictions From Today’s Industry Experts

The 3 silent killers in your customer experience

For Better Customer Service, Look into the Future

The DevOps Tightrope: Balancing Shifting Left and Right

Cyara on Customer Experience in the COVID-19 Era

Cyara Joins the DEVOPSdigest Vendor Forum

What Happened at Cyara Xchange 2020 Virtual Summit?

Cyara and Twilio Boost Cloud Contact Centre Migrations

James Isaacs Interview on TechStrong TV

The Impact Of AI On Call Centres

For Excellent CX, Sync Your Business and IT Teams

2020 ITSM Predictions

Transformation in the Contact Center

How to Plan a Smooth Contact Center Cloud Migration

5 Steps for a Seamless Contact Center Cloud Migration

Cyara Accelerates Contact Centre Migrations to the Cloud

Cyara Launches Accelerator for Cloud Migration

Chatbots in the Contact Center

Heading into 2019: Top Three CX Trends for Latin America

Cyara Brings DevOps to Customer Experience Solution

Cyara Hosts Xchange 2018 Customer Experience Roadshow Around the Globe

Cyara’s Top Tips To Enhance Customer Experience

Contact Center Agents: Help Me Help You

Does Your Voice Quality Truly Speak For Your Brand?

Beyond Net Promoter Score: Operational CX Metrics

What Does Your Voice Quality Say About Your Brand?

CX Is Today’s Brand Battleground – Arm Yourself!

Cyara Releases Version 7.3 With Even More Omnichannel Capabilities

Five Early Warning Signs

Cyara CEO Alok Kulkarni on how to make it big in Silicon Valley

How to regain customers’ trust after a CX failure

Customer Experience Still King

How Telcos Can Win the CX Race

How to Restore Customer Loyalty After a Data Breach

Let’s Talk…Success

Why the NPS is dead

Q&A: Alok Kulkarni, CEO, Cyara

Going rogue: The challenges of AI in customer service

Time for a reality check on local tech talent drought

OCX is the missing metric for government agencies

What IS Customer Experience, Really?

[German] Gründeralltag! “Jeder Tag ist unberechenbar”

Cyara Partners with Voxai Solutions

Cyara CX Automated Test and Monitoring Virtual Agent Rated Avaya-Compliant

Tackling CX Challenges In 2017 And Beyond

The chatbot comeback — is your business ready?

News: Cyara integrates with blackchair for customer experience testing

Cyara Releases Version 6.4.0 of Its Platform

Aussie tech success Cyara plans acquisition spree and IPO from US base

Four strategies to improve the Aussie customer experience

Cyara Launches Virtual Agent

PeakSpan Capital co-founder on Big Data, big dips and software investing

Riding the Customer Experience Rollercoaster

Enhancing Customer Interactions with the Cyara Platform

Cyara: Ushering in an Omni-Channel Future

Cyara Executive Interview with Alok Kulkarni, CEO

Cyara Makes Second Appearance on BRW Fast 100 List

The future: Riding the customer experience rollercoaster

Cyara Launches Crawler IVR Mapping Software

Cyara Helps Make Enterprises Successful, Keeps Customers Happy

Cyara Crawler Automates IVR Development, Alterations

Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers

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