Cyara
Cyara Customer Experience Assurance Platform
Cyara News
Press Releases and News Items
Press Releases
Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training & Testing
May 24, 2023
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance
March 27, 2023
Cyara Achieves 40% Revenue Growth in H1 FY23 After Cyara Botium Launch, Expands Global Executive Team
February 15, 2023
Cyara is officially one of UK’s Best Workplaces™ for Wellbeing!
February 14, 2023
Cyara Expands Leadership Team by Appointing New Chief Sales Officer & Chief Customer Officer
February 7, 2023
Cyara Wins Three Best in Biz Awards for Most Customer Friendly Company, Most Innovative Company and Best New Product of the Year
January 4, 2023
TMC Selects Cyara as 2022 TMC Labs Innovation Award Winner
December 7, 2022
Cyara Accelerates Growth with Senior Global Appointments
November 15, 2022
Cyara Wins Three TMC Awards for Customer Experience, Contact Center and Teleworking Technology
November 14, 2022
Cyara awarded a place on Crown Commercial Service’s G-Cloud 13
November 10, 2022
Cyara Accelerates Expansion Across APAC with Channel Chief
October 21, 2022
Cyara Wins Globee® in the 15th Annual 2022 Women World Awards®
October 5, 2022
Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market
September 14, 2022
Cyara Awarded a 2022 CRM Excellence Award
June 22, 2022
Cyara Wins Globee® in the 14th Annual 2022 Golden Bridge Business and Innovation Awards
June 21, 2022
Cyara Awarded 2022 TMCnet Remote Work Pioneer Award
April 12, 2022
Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium
April 5, 2022
Cyara Achieves 35% YoY Growth, Expands Partnership Network Following $350 Million Private Equity Investment
March 15, 2022
Carahsoft Partners with Cyara to Provide Award-Winning Customer Experience Assurance Platform to the Public Sector
February 17, 2022
Cyara Accelerator Now Available on Genesys AppFoundry
February 8, 2022
Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption
January 31, 2022
Cyara Enables Enterprises to Deliver Customer Experience at Scale with Launch of Toll-Free Number Validation Capabilities
January 20, 2022
Cyara Appoints Jeremy Braidish as Chief People Officer
December 14, 2021
Cyara Announces Recipients of 2021 CXcellence Customer Awards for Outstanding Success, Achievement and Innovation
October 15, 2021
Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics that Assures Flawless CX Delivery from At-Home and Remote Agents
October 14, 2021
Cyara Announces Boxing-Themed “Xchange Virtual Summit 2021,” Focused on The Future of CX Post-Pandemic
October 6, 2021
Cyara Receives 2021 Contact Center Technology Award from CUSTOMER Magazine
September 23, 2021
Cyara Appoints Ajay Dawar to Senior Vice President of Product Amidst 25% YoY Growth for Third Year
September 21, 2021
Cyara Maintains 25% YoY Growth for Third Year, Adds Marquee Partnerships to Growing Network
August 31, 2021
Cyara Announces the Opening of the 2021 CXcellence Awards for Customer Success, Innovation and Achievement
July 27, 2021
Cyara Wins Globee® in the 13th Annual 2021 Golden Bridge Business and Innovation Awards
July 8, 2021
Cyara Receives SOC 2 Type II Attestation
May 18, 2021
Cyara Ranks Among Highest-Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2021
May 12, 2021
Cyara Awarded a 2021 CRM Excellence Award
May 6, 2021
Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls
April 13, 2021
Cyara Receives 2021 CUSTOMER Magazine Product of the Year
March 25, 2021
Cyara Exceeds Growth Goals by 35%, Appoints New EMEA VP and Expands Global Partner Program
March 16, 2021
Cyara Deepens Relationship with AWS to Enable Seamless Customer Migrations and Scalability with Amazon Connect
February 25, 2021
Cyara Debuts New Customer-Focused, Value-Driving Support Services
November 17, 2020
Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth
September 24, 2020
Cyara Announces Recipients of 2020 Customer Smiles Awards for Outstanding Commitment to CX & DevOps
September 16, 2020
Cyara Announces “Xchange 2020 Virtual Summit,” Focused on Responding to the COVID-19 Crisis with CX Initiatives
August 27, 2020
Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations with Automated Quality Assurance for Twilio Flex
August 20, 2020
TMC Names Cyara a Winner of Two 2020 Awards: Communications Solutions Product of the Year & Contact Center Technology Award
August 11, 2020
Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
April 30, 2020
Cyara Named SIIA Business Technology Product CODiE Award Finalist for Best DevOps Tool
April 2, 2020
Cyara Automated CX Assurance Platform Recognized with Cloud Computing Excellence Award
March 10, 2020
Cyara Sees SaaS Bookings Growth of 50 Percent in First Half of FY20
February 13, 2020
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
January 22, 2020
Cyara Appoints Paul Tocatlian to Vice-President of Engineering
January 7, 2020
Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect
December 19, 2019
Cyara Xchange 2019 Focuses on Leading CX Through Disruption
October 15, 2019
#CXDay Report from Cyara and CXPA Reveals Experience and Digital Team Collaboration Are Key to Great CX
September 26, 2019
Cyara Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
September 19, 2019
Cyara Automates CX Troubleshooting and Speeds Issue Resolution
September 17, 2019
Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud
September 10, 2019
Cyara Accelerates Contact Center Migrations to the Cloud
June 11, 2019
Cyara and Circle Consulting and Software Partner to Provide Real-Time Customer Experience Monitoring
March 29, 2019
Cyara Closes Largest Bookings Quarter in the Company’s History
January 29, 2019
Cyara Appoints George Skaryak as EVP Worldwide Sales
January 29, 2019
Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year
January 15, 2019
Cyara’s New DevOps Integrations Accelerate CX Innovation
December 12, 2018
Cyara Joins Amazon Web Services Partner Network
October 30, 2018
Cyara’s Top Tips to Enhance Customer Experience #CXDay2018
October 4, 2018
Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors
August 7, 2018
Cyara Xchange to Feature CX Leadership and Insights
January 24, 2018
Cyara Chosen as Frost & Sullivan 2017 Global Customer Experience Testing Platform Vendor of the Year
December 6, 2017
Cyara Receives Red Herring Top 100 Global Award
November 30, 2017
Cyara Velocity Speeds CX Development by Up to 70 Percent
October 16, 2017
Cyara and infinIT.cx are Partnering to Make More Customers Smile
September 26, 2017
Cyara to Show World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting at CX17 Brussels
June 6, 2017
Cyara Wins 2016 Frost & Sullivan Vendor of the Year for Customer Interaction Management Platform Testing
December 8, 2016
Cyara Solutions Announces Gold Sponsorship of Genesys G-Force 2016 Customer Engagement Conference
October 3, 2016
Cyara Integrates with blackchair for Customer Experience Testing
September 27, 2016
Cyara’s Upgraded Platform Delivers an Advanced Virtual Agent and Deeper Visibility for Platform Admins
September 1, 2016
Cyara Ups the Ante in Canada – Announces Team Expansion and a New Datacenter and POP to Serve the Canadian Market
June 21, 2016
Cyara Closes $25 Million Series A Funding Round
March 30, 2016
Cyara Launches Global Partner Program
March 24, 2016
Swisscom Is Investing in the Future of Customer Experience Monitoring
February 19, 2016
Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth
February 16, 2016
Cyara Named as One of APAC CIOoutlook’s 25 Most Promising QA/Testing Solutions in 2015
December 15, 2015
Cyara Launches Cyara Academy Website
December 8, 2015
Cyara Makes Second Appearance on BRW Fast 100 List as One of the Fastest Growing Companies in Australia
October 29, 2015
Cyara Names Bill Bryant as Director of Global Alliances
October 15, 2015
Cyara Receives 2015 CUSTOMER Magazine TMC Labs Innovation Award
August 20, 2015
Cyara Launches the World’s First Automated IVR Mapping Software
August 17, 2015
CIOReview Selects Cyara for its 20 Most Promising Cisco Solution Providers 2015 List
August 11, 2015
Top UK Bank Implements Natural Language to Improve Customer Service with the Help of Cyara
July 23, 2015
Cyara Receives 2015 Speech Technology Excellence Award
June 15, 2015
New Case Study Shows Value of Automated Customer Experience Testing
February 18, 2015
Cyara Receives 2015 CUSTOMER Magazine Product of the Year Award
January 20, 2015
Cyara Listed on 2014 BRW Fast 100 as One of the Fastest Growing Companies in Australia
October 27, 2014
Cyara Welcomes GlobalNet Direct as Expert Partner in North America
October 20, 2014
SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality
June 24, 2014
Contact Centers have Access to Best-in-Class Customer Experience Testing with New Cyara FIVE Platform
May 28, 2014
Cyara Adds Executives to Fuel Its Rapid Growth
October 21, 2013
Cyara’s Customer Experience Testing Suite Receives 2012 Product of the Year Award from Customer Magazine
March 4, 2013
Automated Testing Reduces Risk of Contact Center Consolidation, Virtualization and Service Impact at NAB
February 8, 2013
Cyara Hires Enterprise Software Veteran as General Manager, Vice President of Operations for the Americas
December 21, 2012
Customer Discusses: How Automated Testing Revealed and Averted a Potential Customer Experience Nightmare
December 19, 2012
Cyara’s Automated Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global Financial Institution
November 16, 2012
The Impact of Automated Testing on Customer Experience Key Theme for Cyara Customer Presentations at SpeechTEK 2012
August 8, 2012
In The News
Cyara Integrates GPT-3 for Enhanced Conversational AI Testing
May 30, 2023 | CX Today
Cyara Harnesses GPT-3 to Supercharge Chatbot Development and Quality Assurance
May 24, 2023 | CX Scoop
News: Cyara Announces OpenAI GPT-3 Integration
May 24, 2023 | Contact Centre World
Cyara adds Generative AI to chatbot testing
May 23, 2023 | Enterprise Times
Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing
May 23, 2023 | CMSWire
Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing
May 23, 2023 | AiThority
Getting the Most from Your Chatbots
May 1, 2023 | Contact Center Pipeline
The Good, The Bad And The Bot: How Chatbot Experiences Can Make Or Break Your Business
April 28, 2023 | Forbes
Cyara Acquires Spearline to Support Omnichannel CX Testing
March 28, 2023 | Built In San Francisco
Cyara Acquires Spearline to Deliver World s Most Comprehensive Customer Experience Assurance Platform
March 28, 2023 | CRMXchange
Cyara Acquires Spearline
March 28, 2023 | Call Centre Helper Magazine
News: Cyara Acquires Spearline to Deliver Customer Experience Assurance Platform
March 28, 2023 | Contact Center World
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform
March 28, 2023 | CMSWire
Is the mega-round back? There have been some eye-popping deals in recent months, but don’t call it a comeback just yet
March 28, 2023 | Fortune
How To Determine Where To Invest Your CX Technology Budget First
March 27, 2023 | Forbes
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform
March 27, 2023 | SalesTechStar
Cyara acquires telecommunications testing firm Spearline
March 27, 2023 | Enterprise Times
Cyara Buys Spearline
March 27, 2023 | Built In San Francisco
One on One: with Cyara’s Dean Saunders
March 2, 2023 | ARN
16 Tech Experts Predict ‘Table Stakes’ UX Trends Coming In The Next Five Years
March 2, 2023 | Forbes
Chatbot Lessons for Retailers: Maintaining Excellent CX Year-Round
March 2, 2023 | TotalRetail
The Bot-Pocalypse Is Coming: How Companies Can Prepare
February 28, 2023 | Forbes
The simple reason your bot is failing
February 7, 2023 | IT Brief Australia
This Week In Voice (S8E6) featuring Conversation Design Institute, Cyara, G2, and Raddle
February 23, 2023 | This Week In Voice
Bring on the Chatbots: How AI Can Assist Government Customer Service
February 7, 2023 | Government Executive
New Survey Finds Consumers Give Chatbots a Failing Grade in Customer Experience
February 7, 2023 | insideBIGDATA
Chatbot gets failing grade in CX survey
February 7, 2023 | Retail Customer Experience
Aussies most likely to interact with brands via chatbots
February 7, 2023 | Technology Decisions
Australian consumers more likely to interact with brands via chatbot
February 6, 2023 | BusyContinent
Study: Aussie Consumers More Likely To Interact With Brands Via a chatbot Than Any Other Channel
February 6, 2023 | B&T
New Survey Finds Chatbots Are Still Falling Short of Consumer Expectations
February 3, 2023 | AiThority
New survey finds chatbots are still falling short of consumer expectations
February 2, 2023 | Directors Club
New survey finds chatbots are still falling short of consumer expectations
February 2, 2023 | Bdaily News
Get to Know: Alok Kulkarni, CEO, Cyara
February 1, 2023 | Intelligent CIO
One Negative Chatbot Experience Drives Away 30% Of Customers
February 1, 2023 | Forbes
Chatbots Are Still Falling Short Of Consumer Expectations
February 1, 2023 | Contact Centres
Traditional Chatbots Fail To Make Sense, Study Finds
February 1, 2023 | MediaPost
Why Financial Services Institutions must de-risk the customer journey in 2023
January 20, 2023 | Finance Derivative
Don’t let your CCaaS cloud migration cast a shadow over customer experience
December 23, 2022 | CFOtech Asia
The 10 biggest Aussie startup raises of 2022, from BNPL titans to NFT gaming leaders – SmartCompany
December 15, 2022 | Inferse.com
The Secret to Mitigating Bias in Your Chatbots and Conversational IVR Systems
December 13, 2022 | CIO
Businesses need to be CX smarter in 2023
December 9, 2022 | Digital Journal
Why chatbot says ‘test and security concerns’ are on the rise
December 9, 2022 | Digital Journal
One way to turn the tide of employee retention
December 8, 2022 | People Matters
AI Career Notes: December 2022 Edition
December 7, 2022 | EnterpriseAI
As Contact Centers Become More Complex, Testing Grows in Importance
December 1, 2022 | Destination CRM
When (And How) To Introduce AI Into Your Contact Center
November 23, 2022 | Forbes
Cyara helps brands get customer experience right
November 15, 2022 | Biztech Asia
How Embracing DevOps Will Revolutionize Your Contact Center
November 15, 2022 | CIO
Cloud and Conversational AI: The Twin Pillars of Success for Today’s Contact Centers
November 7, 2022 | CIO
4 Important Technology Investments for Every Contact Center
November 4, 2022 | CIO
Let’s Talk: What are some innovative and low-cost marketing strategies?
November 2, 2022 | Dynamic Business
15 Ways E-Commerce Companies Can Prepare For The Holiday Rush
October 27, 2022 | Forbes
ACS welcomes budget, says it will boost diversity in IT industry
October 26, 2022 | iTwire
How to Perfect Your Company’s Conversational AI
October 26, 2022 | CMSWire
Why strengthening B2B CX is key to your company’s success
October 25, 2022 | CX Focus
4 Steps to Streamline Your Contact Centre Spend
October 21, 2022 | CIO
Creating smart digital customer experience journeys
October 19, 2022 | Raconteur
Balancing the Grind with Alok Kulkarni, CEO & Co-Founder of Cyara
September 26, 2022 | Balance the Grind
The time for TX is now: Top tips for financial leaders
September 28, 2022 | Global Banking and Finance Review
As Recession Looms: Contact Center Automation is Critical
September 20, 2022 | GetVoIP
Let’s Talk: Pro tips for becoming an effective communicator for your business
September 21, 2022 | Dynamic Business
Let’s Talk: Our experts reveal the skills and habits of highly effective entrepreneurs
September 14, 2022 | Dynamic Business
The big CX decisions to make amid a recession
September 14, 2022 | 360 Magazine
Three Ways to Assure Business Continuity
September 12, 2022 | Contact Center Pipeline
Flawless Customer Experiences with Cyara
August 22, 2022 | Website Planet
Quality Matters: How to Continuously Test Your Chatbot
August 22, 2022 | CMSWire
Cyara updates its new chatbot testing tool
July 29, 2022 | Technology Decisions
The Critical Role of Incident Management in Contact Centres
July 14, 2022 | Call Centre Helper Magazine
Cyara Resolves Common Chatbot Failures with New Testing Capabilities
July 19, 2022 | CustomerThink
The Importance of CX Observability for DevOps Teams: A $1 Billion Missed Opportunity
June 22, 2022 | APMdigest
Most Companies Overlook These Valuable Insights For Innovation And Product Development
June 17, 2022 | Forbes
Cyara president makes the case for its CX test automation maturity model
June 13, 2022 | 360 Magazine
Cyara Releases Industry-first Customer Experience Test Automation Maturity Model
May 27, 2022 | Enterprise IT World
Editor’s Question: How can enterprises tackle the skills shortage?
May 26, 2022 | Intelligent CIO
Cyara Receives Three Stevies In 2022 American Business Awards And Asia-pacific Awards
May 20, 2022 | SalesTechStar
Execs In The Know: The Cloud is Calling, Is Your Contact Center Ready to Answer?
April 29, 2022 | CX Insight
The Importance of Customer Experience Observability
April 13, 2022 | DevOps.com
Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium
April 7, 2022 | CustomerThink
Cyara Acquires Botium
April 6, 2022 | Speech Technology Magazine
Cyara adds Chatbot testing piece to CX platform
April 6, 2022 | Enterprise Times
Cyara Acquires Botium
April 6, 2022 | CX Today
Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium
April 6, 2022 | Business in the News
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
April 6, 2022 | nojitter.com
Aussie firm buys Austrian AI chatbot startup to fuel European expansion
April 5, 2022 | Tech.eu
Ein australisches Unternehmen kauft ein österreichisches KI-Chatbot-Startup, um die europäische Expansion voranzutreiben
April 5, 2022 | Nerds Wire
Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of Botium
April 5, 2022 | Directors Club
CX Firm Cyara Buys Chatbot Testing Specialist Botium
April 5, 2022 | MrWeb
‘Flash Boys’ exchange IEX launches crypto play with new investor Sam Bankman-Fried’s FTX.US
April 5, 2022 | Fortune
CYARA ACQUIRES BOTIUM
April 4, 2022 | CCV
Startups call for government support ahead of budget
March 29, 2022 | ACS Information Age
Budget 2022: From cash support to sustainability, here’s a pre-budget wish list from the top executives
March 28, 2022 | Dynamic Business
Startup execs and VCs on what they want from the federal Budget
March 28, 2022 | iTech News
EC 2022: Cyara Overviews End-to-End Automated CX Assurance Platform with Monitoring and Testing
March 25, 2022 | rAVe PUBS
The secrets of a CEO
March 21, 2022 | Intelligent CXO
Cyara Achieves 35% YoY Growth, Expands in APAC
March 17, 2022 | Enterprise IT World
Balancing Employee Experience and Innovation Will Drive Hotels to Adopt Automated Testing
March 14, 2022 | HotelExecutive
Why Real-Time Quality Insights Are Critical To Any Business’s Communications
March 11, 2022 | Forbes
International Women’s Day 2022 – #BreakTheBias – comments from Australian and global tech leaders
March 10, 2022 | iTwire
The Top Customer Experience Management Tools for 2022
March 8, 2022 | CX Today
Still a man’s world? How HR is fighting for women’s equality
March 8, 2022 | People Matters
Cyara: Automated CX Assurance Platform Provider
March 4, 2022 | Balance the Grind
Automate Omnichannel Testing to Accelerate CX Transformation
February 24, 2022 | CX Today
How Contact Center Teams Can Deliver Superior Customer Experience Irrespective of Agent Location
February 24, 2022 | Toolbox.com
CarahSoft, Cyara to Offer Public Sector CX Solutions
February 18, 2022 | Workforce Management
Carahsoft, Cyara Partner to Provide CX Assurance Platform to Public Sector
February 17, 2022 | Channel Vision Magazine
Carahsoft Partners with Cyara to Provide Customer Experience Assurance Platform to the Public Sector
February 17, 2022 | APMdigest
Carahsoft, Cyara Partner to Provide CX Assurance Platform to Public
February 17, 2022 | Remote Work Solutions
DevOps for Customer Experience
February 14, 2022 | DevOps.com
Money Moves: January 2022
February 13, 2022 | SDxCentral
Building An Enterprise From The Ground Up: Part Two
February 10, 2022 | Forbes
4 best practices for strategically maximizing the ROI of cloud migrations
February 4, 2022 | VentureBeat
Private Equity Daily: Will the Fed End Private Equity’s Debt Boom? | Lincoln Launches Fund Advisory Unit
February 1, 2022 | The Wall Street Journal
The 9 Largest US Tech Startup Funding Rounds of January 2022
February 2, 2022 | AlleyWatch
Cyara raises $350 million in Series B funding led by K1
February 1, 2022 | Enterprise Times
K1 funds Cyara
January 31, 2022 | PE Hub
Redwood City-based Cyara scores $350M to help scale its customer experience software
January 31, 2022 | San Francisco Business Times
Cyara looks to improve customer interactions by automating CX testing
January 31, 2022 | VentureBeat
Redwood City-based Cyara scores $350M to help scale its customer experience software
January 31, 2022 | Silicon Valley Business Journal
GovExec Daily: Government Customer Service Needs to Improve
January 28, 2022 | Government Executive
Establishing Strategies for the Future of Digital Transformation Success
January 26, 2022 | APMdigest
Cyara Launches Toll-Free Number Validation Capabilities
January 24, 2022 | Enterprise IT World
How to adapt CX metrics amid the shift to digital-first experiences
January 18, 2022 | 360 Magazine
4 Reasons Why It’s Critical to Resolve Agent Voice Quality & Connectivity Issues in Real-Time
January 16, 2022 | HotelExecutive
Automated testing in 2022
January 14, 2022 | App Developer Magazine
How Contact Centers for Supply Chain Solution Providers Accomplish Omnichannel Success
January 8, 2022 | Supply & Demand Chain Executive
C-suite career advice: Luan Tran, Cyara
January 11, 2022 | IDG Connect
How To Achieve Total Experience in Your Enterprise’s Digital Transformation
December 28, 2021 | Toolbox.com
Cyara: Succeeding with CX Digital Transformation
December 21, 2021 | CX Today
12 CX predictions for 2022
December 22, 2021 | CMO
Cyara’s 2022 Predictions
December 15, 2021 | Enterprise IT World
Communication and collaboration key to remote working success
December 15, 2021 | Intelligent CIO
Communication and collaboration key to remote working success
December 15, 2021 | Intelligent CXO
Cyara Appoints Jeremy Braidish As Chief People Officer
December 14, 2021 | HRTech Series
Building An Enterprise From The Ground Up: Part One
December 13, 2021 | Forbes
What’s in Store for Holiday Retail CX?
November 29, 2021 | Contact Center Pipeline
Cyara founder Alok Kulkarni reveals family background that led to tech start-up success
November 19, 2021 | The Australian
Time to Ditch the Rose-Colored Digital Business Glasses
November 16, 2021 | Digital CxO
Digital projects to improve CX running five months behind schedule on average
November 8, 2021 | 360 Magazine
Report: Only 7% of IT decision-makers say they’re equipped for digital transformation
November 6, 2021 | VentureBeat
13 Ways E-Commerce Companies Should Prepare For High-Traffic Seasons
November 2, 2021 | Forbes
New Cyara LiveVQ enables Amazon Connect contact centres to resolve voice quality issues faster, increasing agent productivity
October 25, 2021 | iTwire
Cyara recognises Optus as top ANZ/APAC partner at 2021 CXcellence Awards
October 25, 2021 | iTwire
The Rise of Contact Center as a Service
October 21, 2021 | CXOtoday
Australia shines as ARN unveils record-breaking number of finalists for enhanced Innovation Awards
October 6, 2021 | ARN
How brands can empower customers, protect contact centres and pass the pandemic stress test
October 5, 2021 | CX Central
How Airlines & Hotels Can Maintain Customer Satisfaction During COVID
September 23, 2021 | Hospitality Technology
Having an IT degree doesn’t guarantee a job
September 22, 2021 | ACS Information Age
When the talent market gets tough, the acquisition experts get going
September 13, 2021 | People Matters
Part 4: IT execs share the best pieces of advice Dad gave them and its impact in honour of Father’s Day 2021
September 3, 2021 | iTwire
How DevOps Can Address CX Challenges
August 26, 2021 | DevOps.com
Communicating And Collaborating With Dispersed, Remote Teams
August 24, 2021 | Forbes
DevOps for CX Cleans Up Continuous Delivery Processes
August 23, 2021 | DEVOPSdigest
Proactive Monitoring Elevates Customer Experience
August 11, 2021 | Enterprise IT World
Proactive monitoring elevates customer experience for Vodafone
August 10, 2021 | Intelligent CIO
The contact centre of the future will revolutionise customer experience
August 10, 2021 | Marketing Magazine
Airlines and government information hotlines fail to meet the needs of up to one in three callers
July 31, 2021 | CX Focus
How CXOs Can Help Employees Explore Their Roles Post-Automation
July 26, 2021 | Forbes
Migrating Your Contact Centers to the Cloud? Follow These 5 Best Practices
July 22, 2021 | Toolbox.com
14 Tech Leaders Share Essential Quality-Assurance Steps For Large-Scale Deployments
July 15, 2021 | Forbes
The Top Customer Service Trends: Digital Channels Overtake Service Options
July 7, 2021 | Destination CRM
Why P***ed Off Customers Can Be a Brand’s Biggest Fan
June 24, 2021 | B&T
3 Effective Ways to Measure the ROI for Customer Experience Initiatives
June 24, 2021 | Toolbox.com
Three silent customer experience killers
June 22, 2021 | RetailBiz
Amazon Prime Day 2021 Sales: Top Marketing Insights
June 21, 2021 | AiThority
Martech Interview with the CMO, Cyara – Linda Chen
June 15, 2021 | MTC/MarTechCube
Angry Customers Are A Good Thing: How To Convert Complaining Customers To Company Fans
June 15, 2021 | Forbes
How the Pandemic Has Accelerated Australia’s Contact Centre Revolution
May 25, 2021 | Enterprise IT World
Digital, consumer data dominate this year’s Federal Budget
May 12, 2021 | CMO
Australian IT industry responds to 2021 Federal Budget
May 11, 2021 | iTwire
AiThority Interview with Dennis Reno, SVP and Head of CX at Cyara
April 24, 2021 | AiThority
Cyara Call Explorer Adds New Features to Enhance Productivity
April 15, 2021 | Enterprise IT World
Hotels Face Hidden Customer Service Security Risk
March 25, 2021 | Hotel Management
How to Calculate the Impact of Automated Customer Experience Testing
March 24, 2021 | DEVOPSdigest
Covid-19 Drives Contact Center Digitalization And Automation
February 9, 2021 | Forbes
11 Of The Top IT Investments Businesses Will Make In 2021
February 8, 2021 | Forbes
Customer Experience: How Angry Customers Can Actually Help Your Business
February 5, 2021 | Total Retail
What’s in Store for CRM in 2021?
January 20, 2021 | Destination CRM
50 Industry Specialists Make Predictions on the Role of Emerging Technologies in 2021
January 11, 2021 | AiThority
5 Key Steps for Improving Customer Experience for the Holiday Season
January 3, 2021 | HotelExecutive
2021 Retail Predictions From Today’s Industry Experts
December 22, 2020 | Retail Info Systems
The 3 silent killers in your customer experience
December 18, 2020 | Hotel Management
Building a Resilient Business: Three Steps for Maximizing Customer Lifetime Value
December 14, 2020 | Smart Customer Service
Cyara CEO: ‘Cloud and Digitization a Perfect Opportunity to Update Call Center Security’
December 11, 2020 | Toolbox.com
For Better Customer Service, Look into the Future
November 30, 2020 | Destination CRM
How DevOps and Development Can Adapt to the New Normal – Part 4
November 19, 2020 | DEVOPSdigest
The DevOps Tightrope: Balancing Shifting Left and Right
November 2, 2020 | Toolbox.com
Cyara on Customer Experience in the COVID-19 Era
October 22, 2020 | UC Today
Cyara Joins the DEVOPSdigest Vendor Forum
October 15, 2020 | DEVOPSdigest
Crash-Testing Software Like Cars: An Argument for Shifting DevOps Testing Right
October 15, 2020 | DEVOPSdigest
What Happened at Cyara Xchange 2020 Virtual Summit?
September 18, 2020 | UC Today
CX Becomes Essential as Contact Centers Become the Face of the Company
September 18, 2020 | Destination CRM
Cyara and Twilio Boost Cloud Contact Centre Migrations
September 17, 2020 | UC Today
James Isaacs Interview on TechStrong TV
August 24, 2020 | TechStrong TV
The Impact Of AI On Call Centres
August 10, 2020 | Forbes
ANZ breaks down Agile transformation of its contact centre
August 12, 2020 | ITnews
How COVID-19 is accelerating remote working and automation in the call center industry
August 3, 2020 | diginomica
4 CX Best Practices for Call Volume Surges”>4 CX Best Practices for Call Volume Surges
April 28, 2020 | nojitter.com
For Excellent CX, Sync Your Business and IT Teams
March 17, 2020 | MarTechSeries
How to Align Business and IT Teams to Deliver Great CX
February 3, 2020 | APMdigest
2020 ITSM Predictions
January 6, 2020 | APMdigest
Transformation in the Contact Center
November 18, 2019 | Speech Technology Magazine
Don’t Neglect Your Contact Center in the Midst of Digital Transformation
October 16, 2019 | Forbes
Survey Report by Cyara and CXPA: IT and CX Collaboration in Delivering a Great Customer Experience
October 10, 2019 | Call Center Times
Accelerate Your Migration to the Genesys PureCloud Application
October 8, 2019 | Genesys Blog
How to Plan a Smooth Contact Center Cloud Migration
September 24, 2019 | nojitter.com
Congrats on Your Growth – Now Get a Contact Center
September 18, 2019 | Forbes
5 Steps for a Seamless Contact Center Cloud Migration
September 9, 2019 | nojitter.com
Cyara Unveils Accelerator for Cloud Migration to Automate Migration of Contact Centers to the Cloud
June 18, 2019 | Toolbox.com
Cyara Accelerates Contact Center Migrations to the Cloud
June 11, 2019 | TMC.net
Cyara Accelerates Contact Centre Migrations to the Cloud
June 11, 2019 | Contact Centres
Cyara Launches Accelerator for Cloud Migration
June 11, 2019 | Smart Customer Service
How to Successfully Apply DevOps in Your CX Development
May 3, 2019 | SD Times
CX Trends To Watch: From AI To Customer Journeys
April 24, 2019 | Forbes
Chatbots in the Contact Center, Part 4: Improving CX & Aligning Solutions to Business Goals
April 3, 2019 | Contact Center Pipeline
How to Apply Agile and DevOps Principles to Accelerate Customer Experience Innovation
March 8, 2019 | DevOps.com
DevOps Chat: Customer Experience and DevOps with Cyara’s Alok Kulkarni
March 8, 2019 | DevOps.com
Chatbots in the Contact Center
March 1, 2019 | Contact Center Pipeline
Heading into 2019: Top Three CX Trends for Latin America
January 9, 2019 | Nearshore Americas
Cyara Brings DevOps to Customer Experience Solution
December 13, 2018 | SD Times
Moving Your Contact Center to the Cloud Can Fuel CX Innovation
November 27, 2018 | CustomerThink
Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
October 17, 2018 | TMCNet
Cyara Hosts Xchange 2018 Customer Experience Roadshow Around the Globe
October 16, 2018 | Virtual-Strategy Magazine
Cyara: Don’t Forget the Customer Experience in Digital Transformation
October 15, 2018 | TMCnet Bloggers
Cyara’s Top Tips To Enhance Customer Experience
October 11, 2018 | CRMXchange
Contact Center Agents: Help Me Help You
October 2, 2018 | Call Center Management
CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award
October 1, 2018 | CustomerZone360 News
Does Your Voice Quality Truly Speak For Your Brand?
August 30, 2018 | The Retail TouchPoints Blog
Beyond Net Promoter Score: Operational CX Metrics
August 21, 2018 | Smart Customer Service
What Does Your Voice Quality Say About Your Brand?
July 23, 2018 | Insurance Innovation Reporter (IIR)
CX Is Today’s Brand Battleground – Arm Yourself!
July 17, 2018 | The Modern Customer Podcast
Cyara Releases Version 7.3 With Even More Omnichannel Capabilities
June 28, 2018 | Smart Customer Service
Five Early Warning Signs
April 1, 2018 | Contact Center Pipeline
CX Marks The Spot: Lessons For Restoring Trust With Customers After A Company Data Breach
January 19, 2018 | Dynamic Business
Cyara CEO Alok Kulkarni on how to make it big in Silicon Valley
January 18, 2018 | Australian Financial Review
How to regain customers’ trust after a CX failure
January 9, 2018 | IT Brief AU
Predictions: 8 digital marketing trends for 2018
December 18, 2017 | CMO
How Measuring Your Tech Will Improve Customer Experience
December 13, 2017 | B&T
Customer Experience Still King
December 5, 2017 | The Australian
How Telcos Can Win the CX Race
November 1, 2017 | IT Brief AU
How to Restore Customer Loyalty After a Data Breach
October 6, 2017 | Security Brief AU
Let’s Talk…Success
October 12, 2017 | Dynamic Business
How The Retail Sector Can Achieve Impossibly Perfect Customer Service
October 12, 2017 | B&T
Agile Strategies To Deliver Customer Experiences: Cyara CTO
September 21, 2017 | Which-50
Why the NPS is dead
September 7, 2017 | The Australian
Q&A: Alok Kulkarni, CEO, Cyara
August 30, 2017 | Call Centres Briefing
Forty 7 Ronin and Cyara Partner to Elevate CX with IVR Excellence
August 16, 2017 | PR Web
Why the silo mentality is ruining customer experience
July 4, 2017 | B&T
Going rogue: The challenges of AI in customer service
June 27, 2017 | IT Brief Australia
Food for thought: Driving customer advocacy
June 27, 2017 | CMO
Why your business needs to know about — and prioritise — ‘Operational Customer Experience’
June 8, 2017 | Dynamic Business
Cyara unveils “world-first” mobile app for anytime, anywhere CX monitoring
May 29, 2017 | Telecom Times
NSW edges ahead with digital strategy but must keep promises, says expert
May 30, 2017 | Government News
Why every health insurer needs a Customer Experience Officer
May 23, 2017 | Healthcare Global
Time for a reality check on local tech talent drought
May 23, 2017 | The Australian
OCX is the missing metric for government agencies
May 15, 2017 | Technology Decisions
What IS Customer Experience, Really?
May 10, 2017 | Salesforce Blog
[German] Gründeralltag! “Jeder Tag ist unberechenbar”
April 21, 2017 | Deutsche Startups
Customer Service: Make Smart Investments In 2017
March 27, 2017 | B&T
Why Australia makes an ideal test market for tech companies
March 9, 2017 | The Australian
Cyara CX Automated Test and Monitoring Virtual Agent Now Rated “Avaya Compliant”
February 7, 2017 | Telecom Reseller
Cyara Partners with Voxai Solutions
March 1, 2017 | Smart Customer Service
Voxai and Cyara Partner to Improve Contact Center Solutions
March 3, 2017 | TMCNet
How Functional Customer Journey Mapping Leads To ROI Treasures
February 21, 2017 | B&T
Cyara CX Automated Test and Monitoring Virtual Agent Now Rated “Avaya Compliant”
February 7, 2017 | CSO Australia
Cyara CX Automated Test and Monitoring Virtual Agent Rated Avaya-Compliant
February 7, 2017 | Speech Technology Magazine
Tackling CX Challenges In 2017 And Beyond
January 30, 2017 | B&T
The chatbot comeback — is your business ready?
January 19, 2017 | IT Brief Australia
This customer service start-up from Melbourne is getting major buzz in the US
December 8, 2016 | Anthill
Five ways to grow your startup without millions from investors
November 15, 2016 | StartupSmart
Four tips to prepare your company for financial success and international expansion
November 15, 2016 | Smart Company
Can Your Infrastructure Support a Flawless Customer Experience During Open Enrollment?
October 18, 2016 | Smart Customer Service
Delivering Great Customer Experience Takes More than the Net Promoter Score
October 12, 2016 | Destination CRM
News: Cyara integrates with blackchair for customer experience testing
September 27, 2016 | Contact Centre World
Cyara announces Gold Sponsorship at Genesys G-Force 2016 Customer Engagement Conference
October 4, 2016 | Yahoo Finance
Cyara and blackchair put customer experience monitoring under the spotlight
October 3, 2016 | IT Brief
Ten rookie customer service mistakes and how to avoid them
September 26, 2016 | Forbes
Cyara Releases Version 6.4.0 of Its Platform
September 2, 2016 | Smart Customer Service
Aussie tech success Cyara plans acquisition spree and IPO from US base
September 19, 2016 | Australian Financial Review
Why Australian customers have stopped doing business with you
September 16, 2016 | Ragtrader
Four strategies to improve the Aussie customer experience
September 16, 2016 | Business Review Australia
Cyara Launches Virtual Agent
May 4, 2016 | Smart Customer Service
This Software Company Wants to Break Your Contact Center
April 15, 2016 | Fortune
PeakSpan Capital co-founder on Big Data, big dips and software investing
April 4, 2016 | Silicon Valley Business Journal
Riding the Customer Experience Rollercoaster
December 23, 2015 | CIO Story - Technology Special Edition
Enhancing Customer Interactions with the Cyara Platform
December 14, 2015 | APAC CIOoutlook QA/Testing Special Edition
Cyara: Ushering in an Omni-Channel Future
November 24, 2015 | TMC Customer Engagement
Cyara Executive Interview with Alok Kulkarni, CEO
November 18, 2015 | CRMXchange
Cyara Makes Second Appearance on BRW Fast 100 List
October 30, 2015 | Contact Center World
Cyara Brings In First of Its Kind IVR Mapping Software
October 1, 2015 | CIOReview
The future: Riding the customer experience rollercoaster
September 13, 2015 | London Business Reporter
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
August 26, 2015 | Opusresearch
CUSTOMER TMC Labs Innovation Awards: Here Are Some of the Latest and Greatest Solutions in the Customer Experience Arena
August 31, 2015 | Customerzone360
Cyara: An Automated Omni-Channel Customer Experience Platform to Improve Customer Experience and Speed Innovation
August 15, 2015 | CIOReview
Cyara: Innovating Customer Experiences to Achieve Better Outcomes
August 15, 2015 | CIOReview
Cyara Launches Crawler IVR Mapping Software
August 18, 2015 | SpeechTechnology
Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers
August 13, 2015 | Callcenters.net
Cyara Helps Make Enterprises Successful, Keeps Customers Happy
August 1, 2015 | Call Center Solutions
Cyara Crawler Automates IVR Development, Alterations
August 18, 2015 | Call Center Solutions
Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers
August 15, 2015 | United Communications Strategies
Contact Press/Media
Please email pr@cyara.com.
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