Botium honored for innovative and impactful use of conversational AI technology
REDWOOD CITY, Calif. – 03 September , 2024 — Cyara announced today that TMC, a global, integrated media company, has named Botium as a 2024 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine.
The 2024 Conversational AI Excellence Award recognizes all tools, platforms and applications that contribute to the delivery of Conversational AI solutions.
“Winning the 2024 Conversational AI Excellence Award is a significant achievement for Botium and the entire Cyara team,” said Janet Vito, Senior Vice President of Marketing at Cyara. “This recognition underscores our relentless pursuit of excellence in conversational AI and our commitment to helping enterprises deliver reliable, high-quality customer experiences.”
Botium equips organizations with a single platform to manage and test their CX bots before they reach their customers. Unlike other chatbot testing tools or manual efforts, Botium provides optimization for everything from selecting the right technology and designing customer journeys that improve containment and self-service, to performing any type of testing and monitoring required. With Botium, organizations can increase self-service rates by up to 80%, resulting in significant cost savings, accelerated innovation, and a flawless customer experience (CX) across all channels and platforms.
“Congratulations to Cyara for receiving a 2024 Conversational AI Excellence Award. Botium has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools and applications to enhance customer experiences, streamline operations, and drive business success,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to great innovation from, Cyara in 2024 and beyond.”
About CYARA
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
To learn more, visit cyara.com
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://customer.tmcnet.com/.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.
TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing and sales success.
To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.
Cyara Contact
Caroline Leonard
Senior Manager, Corporate Communications
Caroline.leonard@cyara.com
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com