Global telecom monitoring and voice quality assurance
Carrier and Call
Quality Monitoring
Validate every customer connection across the global telecom network
Monitor customer-facing phone numbers, voice services, and messaging channels through real in-country testing across 145+ countries and 430+ carriers.
Global coverage
145+ countries, 430+ carriers
Call connectivity
Monitor reachability and routing
Voice quality
Measure audio clarity and performance
Early issue detection
Catch failures before customers do
Catch issues early
Reduce call failures by up to 75%
Validate carrier connectivity, routing paths, and phone number performance to proactively identify issues before customers are impacted.
Connect with confidence
Achieve customer connection reliability of up to 99%
Identify issues across the entire customer journey, including the customer network, carrier connectivity, and routing paths, as well as the final connection to your IVR, contact center, or agent.
Keep every number reachable
Increase number reliability by up to 67%
Optimize carrier routing and phone number availability with real-world testing and actionable benchmarking for increased number performance.
Global visibility. Local insight.
Monitor voice performance worldwide
Test real customer-facing phone numbers from real mobile and landline networks across 145+ countries and 430+ carriers to understand exactly what your customers experience.
- True in-country testing from mobile and landline networks
- Automated monitoring of local, toll-free, and international numbers
- Real-world validation of carrier connectivity and call routing
- Regional performance visibility across carriers and networks
Stay ahead of carrier disruptions
Validate number and carrier performance
Continuously validate phone numbers, carrier routes, voice connectivity, and SMS delivery to identify performance issues before they disrupt customer communications.
- Continuous testing of inbound and outbound phone numbers
- Carrier routing and connectivity validation
- Voice and SMS delivery performance monitoring
- Early detection of regional and carrier-specific failures
Take the guesswork out of call quality
Measure and benchmark voice quality
Measure connection success, call quality, audio degradation, latency, and industry-standard PESQ and POLQA scores to ensure every conversation meets customer expectations.
- Objective audio quality scoring with PESQ and POLQA
- Call connection success and failure tracking
- Latency, jitter, and audio degradation measurement
- Voice quality trends across carriers and regions
From insight to action
Accelerate issue resolution with real-time alerts and operational intelligence
Receive immediate alerts, benchmark voice and SMS performance across carriers and regions, and accelerate remediation through actionable reporting and integrations with tools like Slack and ITSM platforms.
- Real-time alerts for connectivity and quality failures
- Performance benchmarking across carriers and regions
- Customizable dashboards and actionable reporting
- Slack and ITSM integrations for faster incident response
Find the source. Fix it faster.
Diagnose root causes across the call path
Pinpoint the source of voice quality and connectivity issues across telecom providers, carriers, routing paths, phone numbers, and endpoints using carrier-level diagnostics.
- Carrier-level diagnostics to pinpoint failures
- SIP signaling and call flow analysis
- Visibility into routing paths and connection issues
- Detailed call records for faster troubleshooting
Continuous CX monitoring
Cyara Agentic CX Assurance Platform
The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.
75%
Fewer call failures
99%
Customer connection reliability
67%
Business phone number availability
Spam Protection
Caller ID Monitoring
Validate caller identity presentation across carriers, devices, and spam-blocking applications