Resources
Insights, ideas, and inspiration on customer experience.
Xchange 2021 Virtual Roadshow Customer Q&A Quick Clips
Short videos featuring Cyara customers on how our Automated Customer Assurance Platform has helped them improve customer experience
Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation
Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.
Interview: TechStrong TV Talks with Amy Hudson
TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more
Xchange 2021 Virtual Roadshow Session Replays
Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation.
Webinar: Contact Center Test Automation – 5 Best Practices for Success
Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.
Video: Xchange 2021 Virtual Roadshow Intro
Our Mission: To Help You Build FASTER CX with Less Effort, Cost, and Risk. Get into the Fast Lane!
Industry Solution: Travel and Hospitality
The Travel Wave Is Coming. Are You Ready? Learn how the Cyara Automated Customer Experience Assurance Platform can help your contact center handle the load.
eBook: Building a Better Customer Experience, Chapter One
Work Smarter, Not Harder
eBook: Building a Better Customer Experience, Chapter Two
Enable Continuous CX Improvements
eBook: Building a Better Customer Experience, Chapter Three
Confidently Deploy New Initiatives
eBook: Building a Better Customer Experience, Chapter Four
Prevent Issues from Escalating
eBook: Building a Better Customer Experience, Chapter Five
Optimize the Customer Journey
Industry Solution: Health Insurance Executive Brief
Learn how the Cyara Automated Customer Experience Assurance Platform ensures your members & providers can always reach you by monitoring your CX systems, and more.
Analyst Report: Forrester® Total Economic Impact™ of Cyara In-Depth Study
Discover the ROI of automating your contact center testing with a deep-dive ROI analysis of the Cyara Platform.
Assessment Survey: Test Automation Maturity Model
Learn how your current level of test automation measures up against best practices with a personalized report and maturity score. Take the Survey
Infographic: Destination Automation
Find your fastest route to authoring test cases and turbocharge your IVR testing with Cyara Call Explorer!
Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys
Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.
Customer Story: Pitney Bowes
Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.
