Resources

Insights, ideas, and inspiration on customer experience.

DevOps for Customer Experience

White Paper Devops For CX

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Customer Stories

Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.

Customer Stories

Max Lipovetsky of Centra CX speaks on how to make the Voice of the Customer Program effective.

Customer Stories

Centra CX’s Max Lipovetsky on how customer perspectives and testing add value together.

Pulse Mobile App Tour

By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand. Take the Pulse mobile app tour.

On-Demand Webinar

The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen

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An engaging review of the best practices learned on day one of the conference. Plus, James outlined what to expect for day two, continuing the topics of disruption, innovation, automation, and strategies for delivering exceptional CX.

Cyara’s Road Ahead

Mike Monegan | VP Product Management, Cyara

Cyara’s investments in product breadth, depth and ease of use are planned for the year ahead. Hear about Cyara’s roadmap objectives for the coming year, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Mike also describes Cyara’s approach to chatbots assurance and NL IVR conversational testing.

Realizing the Promise of DevOps Automation

Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara

Organizations who adopt DevOps see improvements in both the speed of their development, as well as their quality. But, DevOps transformation doesn’t happen overnight. Hear from Capital Group how they approach this transformation, and the lessons they’ve learned.

Leading Change in the Experience Economy

Alok Kulkarni | CEO and Co-Founder, Cyara

Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni shares key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.