Insights, ideas, and inspiration on customer experience.
Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.
Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.
The fast lane to flawless customer experience is here. No matter how you like to do your IVR testing – manually or automated – there’s never been a quicker, more efficient way to drive customer satisfaction. Watch now to learn more!
Learn how Assurant, a Fortune 500 insurance company, successfully navigated their move from manual to automated testing in this 15-minute session.
See Cyara Call Explorer in action! Learn how to turbocharge your IVR testing and monitoring.
All the resources to help financial institutions in one place.
All the resources to help health insurers in one place.
Take 20 minutes to watch this on-demand demo from one of our CX experts.
Accelerate your move to Amazon Connect with Cyara. Learn how to migrate your contact center to the cloud with this AWS/Cyara ebook.
A handy resource to help you map out your strategy for cloud migration. Use this to think through all the elements of your migration project.
Bypass roadblocks, reduce risks, and improve quality along the way with the Cyara’s continuous monitoring of your production environment.
Follow the path to CX Nirvana with Fifth Quadrant’s infographic.
Learn all about objectives, infrastructure, decision points and challenges in Fifth Quadrant’s ANZ Contact Centre Cloud Migration eBook.
Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.
This Cyara Training Video (one of many available to customers in the Knowledge Center) outlines the IVR application testing use case.
This Cyara Training Video, one of many available to Cyara customers in the Knowledge Center, provides an overview of the Cyara Automated CX Assurance Platform.
Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.
Webinar hosted by customerthink.com featuring Bill LaRuffa
Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill
Tech It Up / Regalix TV’s Jessica Ly chats with Linda Chen on Cyara’s CX Assurance Platform
Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.
Max Lipovetsky of Centra CX speaks on how to make the Voice of the Customer Program effective.
Centra CX’s Max Lipovetsky on how customer perspectives and testing add value together.
By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand. Take the Pulse mobile app tour.
The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen
James Isaacs | President, Cyara
An engaging review of the best practices learned on day one of our Xchange 2019 conference. Plus, James outlined topics of disruption, innovation, automation, and strategies for delivering exceptional CX.
Mike Monegan | VP Product Management, Cyara
Mike describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Cyara’s approach to chatbots assurance and NL IVR conversational testing.
Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara
DevOps adoption improves development in both speed and quality. But, DevOps transformation doesn’t happen overnight. Hear how Capital Group approached this transformation, and lessons learned.
Alok Kulkarni | CEO and Co-Founder, Cyara
In every industry, companies are innovating and transforming delivery of convenient, personalized, and amazing experiences to their customers. Alok shares key CX trends, and how Cyara’s Automated CX Assurance Platform helps accelerate this change today and in the future.
Diego Lo Giudice, VP and Principal Analyst, Forrester
Diego introduces a dozen must-dos that bring application development and delivery continuous testing practices up to speed.
Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara
All organizations face disruption. This panel covered overcoming the challenges of change, leading teams during uncertain times, and creating an agile and resilient culture.
Charlene Li | Founder & CEO, Altimeter, A Prophet Company
To be on the right side of disruption requires a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.
ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand.
Cyara supports Genesys Cloud, a cloud-based contact center service from Genesys. Watch the video to learn more.
Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill
Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Watch the video to learn more.
Digital, IT, and CX Collaboration in Delivering a Great Customer Experience
You want to migrate to the cloud to reap all the benefits of an industry-leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. Watch the video to learn more.
Charlie Godfrey of Genesys gives his thoughts about Cyara Xchange.
Charlie Godfrey of Genesys talks about what the best opportunity is for AI in the contact center.
Charlie Godfrey of Genesys talks about the role CX plays in the emergent AI landscape.
Charlie Godfrey of Genesys talks about what the best opportunity for AI is in the contact center.
Connect With Us:
© 2021 Cyara®. The Cyara logo, names, and marks associated with Cyara's products are trademarks of Cyara. All rights reserved.