Resources — Cyara
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Resources

Insights, ideas, and inspiration on customer experience.

How To Analyze & Optimize CX

How-To Guide: How to Analyze & Optimize the Customer Experience

Analyze and optimize the customer experience and journey in three steps. Understand the technology failures behind poor customer experience and what to do.

#contactcenter #customerexperience

Digital Transformation Primary Research Report Infographic 2021

Infographic: Digital Transformation Research Report

Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders.

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Digital Transformation Primary Research Report 2021

Digital Transformation Research Report

Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders. Read the full report.

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Xchange 2021 Summit On-Demand Session Replays

Xchange 2021 Summit On-Demand Session Replays

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #ivr #testautomation

Product Demo: Cyara LiveVQ Walkthrough

In this short video, Solutions Architect Eric von Paternos walks through Cyara LiveVQ, demonstrating how it helps diagnose voice quality issues with both macro (large-scale network) and micro (agent-level) use cases.

#contactcenter #cxassuranceplatform #voicequality

3 Strategies for Open Enrollment

Platform Demo: 3 Strategies for Health Insurers’ Open Enrollment Preparation

Cyara’s Bill LaRuffa and Francine Moore demonstrate 3 strategies for health insurers’ open enrollment season preparation via the Cyara platform in this short video.

#contactcenter #healthinsurers #testautomation

Vodafone Customer Story

Customer Story: Vodafone NZ

With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodavone meet quality guidelines set by the New Zealand government.

#contactcenter #digitaltransformation #ivr #testautomation #voicequality

Customer Story: Leading US Health Insurance Provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

#contactcenter #digitaltransformation #healthinsurers #ivr #monitoring #testautomation

Cyara Outbound Call Testing

Product Video: Outbound Call Testing

Watch how Cyara automated Outbound Testing can assure your proactive outreach and callback functionality is working as designed. 

#contactcenter #ivr #outboundcalltesting #testautomation

Cyara Computer Telephony Integration

Product Video: Computer Telephony Integration

Learn how testing your Computer Telephony Integration (CTI) with automation can have a positive impact on your budget, performance, and customer satisfaction.

#contactcenter #ivr #testautomation

FSP Velocity Datasheet

Datasheet: Cyara Velocity Fast Start Package

Cyara Velocity Fast Start Package for Design-Driven CX Testing & Assurance

#contactcenter #customerexperience #faststartpackages #ivr #testautomation #voicequality

FSP Annual Cruncher Datasheet

Datasheet: Cyara Cruncher Fast Start Package

Cyara Cruncher Fast Start Package for Load Testing

#contactcenter #customerexperience #faststartpackages #ivr #testautomation

FSP Pulse Datasheet

Datasheet: Cyara Pulse Fast Start Package

Cyara Pulse Fast Start Package for Customer Experience Monitoring

#contactcenter #customerexperience #faststartpackages #ivr #testautomation

Xchange 2021 Customer Q&A Quick Clips

Quick Clips – Customer Q&A from Xchange 2021 Roadshow

Short videos featuring Cyara customers on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualroadshow

CDM Media-NE Financial Services-Using Automation to Kickstart a CX Transformation

Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation

Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.

#contactcenter #customerexperience #devops #digitaltransformation #financialinstitutions #testautomation

TechStrong TV 8 July 2021 Amy Hudson thumbnail

Interview: TechStrong TV Talks with Amy Hudson

TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more

#customerexperience #devops #digitaltransformation #testautomation

Xchange 2021 Session Replays On-Demand

Xchange 2021 Virtual Roadshow Session Replays On-Demand

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2021virtualroadshow

CXO Online

Webinar: Contact Center Test Automation – 5 Best Practices for Success

Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

#contactcenter #testautomation