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Cyara Customer Experience Assurance Platform

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  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
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  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Resources

Insights, ideas, & inspiration on improving customer experience

Cyara - AI-Led CX Transformation Platform

Product Video: Introducing the Cyara AI-Led CX Transformation Platform

Learn more about the Cyara Platform and how we can help ensure you are the first to know about issues with your customer experience.
334 percent ROI, payback in less than 6 months - read the report

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.

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Cyara Pulse 360 - Monitor - Assure CX Journeys

Product Video: Pulse 360

Take your CX strategy to the next level with Cyara Pulse 360, our AI-led CX assurance engine. Learn how to level AI-led insights and global monitoring to ensure you’re always delivering high-quality customer interactions across all channels and touchpoints.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation, Generative AI, Xchange 2025

Pulse 360 bridges the gap between customer journey tracking and voice infrastructure quality

Product Video: Pulse 360 for Cyara Customers

As the natural evolution of Cyara Pulse and Voice Assure, Pulse 360 combines everything you already love about Cyara and adds full visibility, automation, and smarter insights to help you assure CX performance across all digital and voice channels. Watch this brief video to learn more.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation, Generative AI, Monitoring

Pulse 360 for Cyara Customers

Datasheet: Cyara Pulse 360 for Cyara Customers

As the natural evolution of Cyara Pulse and Voice Assure, Pulse 360 combines everything you already love about Cyara and adds full visibility, automation, and smarter insights to help you assure CX performance across all digital and voice channels. Read the datasheet to learn more.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring

Interview-Rishi Rana-CX Today-Big CX update

Interview: Cyara CEO Rishi Rana in Conversation with CX Today

In this interview with CX Today, Rishi Rana, CEO of Cyara, sat down with Floyd March to discuss his career journey, Cyara’s long-standing history as the leader of CX assurance, the need for continuous testing and monitoring to mitigate costly compliance and financial risks, and the ways AI is redefining how businesses interact with their customers.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation

Techsommet-AI in Contact Center virtual summit 2025 webinar

Webinar: AI in the Contact Center - Techsommet

Explore how artificial intelligence is revolutionizing customer support and service operations in contact centers.

Topics: Agentless Customer Experience, Chatbots, Contact Center, Conversational AI, Customer Experience, Generative AI

Unlocking Agentless CX - Cyara

White Paper: Unlocking Agentless CX

Proactively mitigate potential risks and navigate the future of AI-led customer interactions by adopting AI governance and oversight.

Topics: Agentless Customer Experience, Contact Center, Conversational AI, Customer Experience, CX Assurance Platform, Generative AI

From Chatbots to LLM-designing AI interactions That Build trust

Webinar: From Chatbots to LLM: Designing AI Interactions That Build Trust

Learn key considerations and best practices when moving from traditional NLP bots to LLM-powered bots in this webinar.

Topics: Chatbots, Conversational AI, Generative AI

CX Network Webinars-The AI Revolution in CX

Webinar: Scale AI with Confidence - Reduce Risk and Build Trust

Watch this fireside chat on mitigating generative AI and LLM risks while ensuring secure, seamless, and scalable operations.

Topics: Chatbots, Conversational AI, Customer Experience, CX Assurance Platform, Generative AI

Cyara Virtual Agent datasheet tile

Datasheet: Cyara Virtual Agent

Learn how Cyara Virtual Agent simulates real-world customer interactions, so you can assure CX quality with confidence and efficiency.

Topics: Customer Experience, CX Assurance Platform, IVR

Cyara AI Innovation datasheet

Datasheet: Cyara AI Innovation

Learn how to reap the benefits of Cyara’s unified, AI-driven assurance engine and eradicate bad CX for your customers.

Topics: Customer Experience, CX Assurance Platform, Generative AI

Cyara Intelligent Insights datasheet

Datasheet: Cyara Intelligent Insights

AI-powered analytics engine that simplifies data analysis and identifies anomalies to drive proactive CX improvement.

Topics: Customer Experience, CX Assurance Platform

Cyara Pulse 360 datasheet

Datasheet: Cyara Pulse 360

Detect, diagnose, and resolve issues faster with the ultimate CX assurance engine. Pulse 360 is the only all-in-one CX assurance engine with unmatched omnichannel visibility and real-time monitoring.

Topics: Customer Experience, CX Assurance Platform, Monitoring

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