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Cyara Customer Experience Assurance Platform

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Resources

Resources

Insights, ideas, & inspiration on customer experience.

334 percent ROI, payback in less than 6 months - read the report

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.
Want to Know What Customers Really Think about Your Chatbot? Download the commissioned study on chatbot user sentiment by Forrester Consulting.

Study: Customers Aren’t Mad, They’re Just Disappointed

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this commissioned study conducted by Forrester Consulting on behalf of Cyara.

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Webinar: AWS + Cyara - Modernize Your Contact Center

Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.

Topics: Chatbots, Contact Center, Conversational AI, CX Assurance Platform, Test Automation

House

Customer Story: Building Trust at Scale - How a Home Improvements Brand Relied on Cyara to Accelerate Change & Bolster QA

Learn how Cyara helped a home improvements retail brand enhance its ability to test and deploy better CX in its voice channels.

Topics: Contact Center, Customer Experience, CX Assurance Platform, IVR, Retail & Ecommerce, Test Automation, Voice Quality

Ethical Implications of LLM based AI

Webinar: The Growing Ethical Implications of Generative AI

Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.

Topics: Chatbots, Contact Center, Conversational AI, CX Assurance Platform, Test Automation

What is an LLM and what is it used for? Conversation with Christoph Börner and Kelly Zunker

Webinar: What is an LLM and what is it used for?

Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.

Topics: Chatbots, Continuous Testing, Conversational AI, CX Assurance Platform, Monitoring, Test Automation

Vitality

Customer Story: Vitality

Learn how Cyara helped set up Vitality's CCaaS migration to the cloud for success.

Topics: CCaaS, Cloud Migration, Contact Center

Cyara Voice Assure - Intelligent Insights

Datasheet: Cyara Voice Assure Intelligent Insights

Learn how to enhance your understanding of your telecoms infrastructure’s performance and your Voice Assure test results with streamlined reporting and real-time data.

Topics: Contact Center, CX Assurance Platform, Monitoring, Test Automation, Voice Quality

Cyara Enhanced Global Dialing

Datasheet: Enhanced Global Dialing Add-On for Pulse

Building on the capabilities of Cyara Pulse, Enhanced Global Dialing is the world’s most comprehensive solution for measuring what matters, enabling you to understand your customer experience across the globe with always-on, automated call testing. Discover how Enhanced Global Dialing, enables you to:

Topics: Contact Center, Customer Experience, CX Assurance Platform, IVR, Monitoring, Test Automation

Spearline (now part of Cyara) White paper-What to look for in a WebRTC testing tool?

White Paper: What to Look For in a WebRTC Testing Tool

Not all WebRTC testing tools are created equal. If you're about to embark on your WebRTC testing journey, it's crucial to understand exactly what you need from your tools right from the start. Gain valuable insights from Tsahi Levent-Levi, a renowned expert in the field of WebRTC.

Topics: CX Assurance Platform, Monitoring, Test Automation, WebRTC

Global Call Forwarding - Smart Phone Numbers for Smart Businesses

Customer Story: Global Call Forwarding

Find out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara).

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation, Voice Quality

AtoS

Customer Story: ATOS

Read about ATOS case study on how ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation, Voice Quality

cvent

Customer Story: CVENT

Cvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation

CollaborationRoom

Customer Story: collaborationroom.ai

CollaborationRoom.Ai has a cutting-edge alternative to other collaboration tools in the marketplace, and they needed the world's most powerful webRTC and testRTC tools from Cyara to improve their CSAT results.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Test Automation, WebRTC

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