Resources

Insights, ideas, and inspiration on customer experience.

Want to Know What Customers Really Think about Your Chatbot? Download the commissioned study on chatbot user sentiment by Forrester Consulting.

Study: Customers Aren’t Mad, They’re Just Disappointed

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this pcommissioned study conducted by Forrester Consulting on behalf of Cyara.

Telephony Platform Migration Assurance - Recommendations & Best Practice white paper from Cyara.

White Paper: Telephony Platform Migration Assurance

Learn recommendations and best practices, and how the Cyara Automated CX Assurance Platform can help mitigate risk in your telephony platform migration.

Assurance for Omnichannel CX for a Major US Insurer

Customer Story: Omnichannel CX Assurance for a Major US Insurance Company

Learn how Cyara helped a major US Insurance company with global contact centers enhance its customer service through Twilio, allowing them to better deliver omnichannel service and engage customers wherever they prefer.

#cloudmigration #cxassuranceplatform #monitoring #omnichannel #testautomation

Image of illustrated flow chart. traditional ivr flow shows path 1 of x. 'hello' box to 'goodbye' boxes all pointing towards 'conversational ai bot engine' icon.

The Impossible Manual Task for Outdated Contact Centers

Cloud and Conversational AI increase the complexity of IVRs. Using AI to test is the way forward to avoiding the impossible manual task.

#artificialintelligence #machinelearning

Cyara logo with text "DEVOPS FOR CONTACT CENTERS:THE KEY TO OPTIMIZING CX ASSURANCE SERIES So, You’re Moving Your Contact Center to the Cloud"

So, You’re Moving Your Contact Center to the Cloud

The question is not whether to migrate, but when to start and how to do it successfully. Tips for how to move your contact center to the clouds.

#cloudmigration #cxassuranceplatform

cyara logo with text "Is Your Contact Center Recession-Proof?"

Is Your Contact Center Recession-Proof?

Investing in CX is the best way to ensure you can weather a downturn. Question is where and how should you invest to level up your experience?

#artificialintelligence #machinelearning

image of tapping reflective surface with cyara logo and text "Chatbot Security in the Age of AI"

Chatbot Security in the Age of AI

AI can help you protect against breaches, but it also creates new risks. Ensure your contact center has the right security measures in place.

#artificialintelligence #machinelearning

image of robot hand and human hand touching with text "the delicate dance between AI and agents"

The Delicate Dance Between AI and Human Agents

Is the stage set for your contact center’s two most important players? AI and Human Agents have different skill sets and environments needed.

#artificialintelligence #machinelearning

image of man holding illustration of earth with text "how can contact centers use ai-powered chatbots responsibly?"

How Can Contact Centers Use AI-Powered Chatbots Responsibly?

Conversational AI took a huge leap forward last year, but it still can’t be left to its own devices. What are the dangers? How do we fix it?

#artificialintelligence #machinelearning

image of robot hand touching human hand with text "The Secret to Mitigating Bias in Your Chatbots and Conversational IVR Systems"

The Secret to Mitigating Bias in Your Chatbots and Conversational IVR Systems

While it’s true that chatbots and conversational IVR systems tend to take on the biases of their human designers.

#artificialintelligence #machinelearning

image with cyara logo and text "Do Your Chatbots and Voice Assistants Have the Testing Support They Need to Succeed?"

Do Your Chatbots and Voice Assistants Have the Testing Support They Need to Succeed?

Chatbots need more than what manual testing can provide — and that means you need AI testing your AI. Learn more!

#artificialintelligence #machinelearning

image of city with text "How Embracing DevOps Will Revolutionize Your Contact Center" and cyara logo

How Embracing DevOps Will Revolutionize Your Contact Center

Modern technology can make contact centers more agile than ever. Is yours ready for the mindset shift? Agility may be the defining feature of today's contact centers.

#digitaltransformation

black gradient image with cyara logo and text "Cloud and Conversational AI: The Twin Pillars of Success for Today’s Contact Centers"

Cloud and Conversational AI: The Twin Pillars of Success for Today’s Contact Centers

These two technology solutions are indispensable for providing top-notch CX — but they’re incomplete without a third component.

#digitaltransformation

black gradient image with cyara logo and text "4 Important Technology Investments for Every Contact Center"

4 Important Technology Investments for Every Contact Center

Contact center executives have countless choices for transformative technology. So how do you know which ones are most important?

#digitaltransformation

black gradient with cyara logo and text "4 Steps to Streamline Your Contact Center Spend"

4 Steps to Streamline Your Contact Center Spend

Technology is helping contact centers reach new heights. These four cost-management strategies will maximize your technology investment.

#digitaltransformation

Webinar-Customers Aren't Mad, They're Just Disappointed

Webinar: What Do Customers Think of Your Chatbot?

Learn about the Cyara-commissioned Forrester Consulting study exploring what global consumers think about their recent chatbot interactions.

#chatbots

The Impossible Manual Task - 1000 test cases times 10 steps times 60 utterances = 600,000 manual tests to run.

Video: The Impossible Manual Task

Are you facing the Impossible Manual Task of running hundreds or thousands of manual tests? Then you need Cyara! At Cyara, we have Velocity to test all of your IVR paths and now with Botium, we can test all of the conversational aspects of your bot engine. At Cyara, we make your testing possible!

#contactcenter #customerexperience #ivr #testautomation

partner webinar tile with cloud image with cyara logo

Partner Webinar: Considerations For Moving Your Customers To The Cloud

Join Cyara’s Cloud Evangelist, Andriy Zakharchenko and Bruce Rosen, Chief Sales Officer for a 30 minute webinar. We’ll cover key considerations for contact center migrations; understanding the common challenges your customers may face as part of their migration and tips and tricks to help your customers get ahead of common pitfalls.

#cloudmigration #contactcenter

What do customers think of your chatbot? Register now for the webinar to find out.

Webinar: What Do Customers Think of Your Chatbot? (ANZ)

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Kelly Zunker for a 30-minute webinar to go through the survey findings.

#chatbots #customerexperience #cxassuranceplatform #testautomation

Cyara Botium Natural Language Processing (NLP) Training & Testing

Datasheet: Natural Language Processing (NLP) Training & Testing

Learn how Cyara Botium enables you to test the performance of NLP/NLU-powered chatbots.

#chatbots #contactcenter #conversationalai #cxassuranceplatform #testautomation