Resources

Insights, ideas, and inspiration on customer experience.

DevOps for Customer Experience

White Paper Devops For CX

Newsletter November 2019

Newsletter November 2019

Xchange 2019 Overview

Xchange 2019 Overview

James Isaacs | President, Cyara

An engaging review of the best practices learned on day one of the conference. Plus, James outlined what to expect for day two, continuing the topics of disruption, innovation, automation, and strategies for delivering exceptional CX.

Cyara’s Road Ahead

Cyara’s Road Ahead

Mike Monegan | VP Product Management, Cyara

Cyara’s investments in product breadth, depth and ease of use are planned for the year ahead. Hear about Cyara’s roadmap objectives for the coming year, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Mike also describes Cyara’s approach to chatbots assurance and NL IVR conversational testing.

Realizing the Promise of DevOps Automation

Realizing the Promise of DevOps Automation

Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara

Organizations who adopt DevOps see improvements in both the speed of their development, as well as their quality. But, DevOps transformation doesn’t happen overnight. Hear from Capital Group how they approach this transformation, and the lessons they’ve learned.

Leading Change in the Experience Economy

Leading Change in the Experience Economy

Alok Kulkarni | CEO and Co-Founder, Cyara

Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni shares key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.

The 12 Must-Dos for Continuous Software Testing

The 12 Must-Dos for Continuous Software Testing

Diego Lo Giudice, VP and Principal Analyst, Forrester

In the age of digital disruption teams need to develop software faster. Diego introduces a dozen must-dos that bring application development and delivery (AD&D) continuous testing practices up to speed.

Disruption: The Good, the Bad, and the Transformative

Disruption: The Good, the Bad, and the Transformative

Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara

Disruption is a reality that all organizations face. This panel covered overcoming the challenges of change, leading teams during times of uncertainty, and best practices for creating an agile and resilient culture.

The Disruption Mindset: Why Some Organizations Transform While Others Fail

The Disruption Mindset: Why Some Organizations Transform While Others Fail

Charlene Li | Founder & CEO, Altimeter, A Prophet Company

To be on the right side of disruption requires having a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.

Newsletter October 2019

Newsletter October 2019

Newsletter September 2019

Newsletter September 2019

ANZ New Zealand

“ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand with 30% market share.”

IT and CX Collaboration in Delivering a Great Customer Experience

IT and CX Collaboration in Delivering a Great Customer Experience

The Cyara Accelerator for Amazon Connect

The Cyara Accelerator for Amazon Connect

The Cyara Accelerator for Genesys PureCloud

The Cyara Accelerator for Genesys PureCloud

Watch: Cyara Accelerator for Genesys PureCloud

Watch: Cyara Accelerator for Genesys PureCloud

Cyara supports Genesys PureCloud, a cloud-based contact center service from Genesys. Watch the video to learn more.

5 Tips for Successful Contact Center Cloud Migrations

5 Tips for Successful Contact Center Cloud Migrations

On-Demand Webinar

On-Demand Webinar

Contact Center Cloud Migration… Done Right

Newsletter August 2019

Newsletter August 2019

Newsletter July 2019

Newsletter July 2019

How to Design and Test New Contact Strategies

How to Design and Test New Contact Strategies

Newsletter June 2019

Newsletter June 2019

Watch: Cyara Accelerator for Amazon Connect

Watch: Cyara Accelerator for Amazon Connect

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Watch the video to learn more.

On-Demand Webinar

On-Demand Webinar

Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

The Cyara Accelerator for Cloud Migration

The Cyara Accelerator for Cloud Migration

See how the Cyara Accelerator works

See how the Cyara Accelerator works

You want to migrate to the cloud to reap all the benefits of an industry-leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. Watch the video to learn more.

Customer Stories

Customer Stories

Charlie Godfrey gives his thoughts about Cyara Xchange.

Customer Stories

Customer Stories

Charlie Godfrey talks about what the best opportunity is for AI in the contact center.

Customer Stories

Customer Stories

Charlie Godfrey talks about the role CX plays in the emergent AI landscape.

Customer Stories

Customer Stories

Charlie Godfrey talks about what the best opportunity for AI is in the contact center.

Newsletter May 2019

Newsletter May 2019

Forty 7 Ronin

“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”

On Demand Webinar

On Demand Webinar

The Changing Role of CX Testing in Digital Transformation

Newsletter April 2019

Newsletter April 2019

On Demand Webinar

On Demand Webinar

CXTech Innovate! Technologies to Win in the Customer Experience Age

Article: Best Practices for IVR Testing

Article: Best Practices for IVR Testing

Article: What is an IVR?

Article: What is an IVR?

Article: Use Cases for Testing Your CX

Article: Use Cases for Testing Your CX

Article: The 4 Incident Severity Levels

Article: The 4 Incident Severity Levels

Article: What is Production Monitoring?

Article: What is Production Monitoring?

Article: What is Load/Performance Testing?

Article: What is Load/Performance Testing?

Customer Stories

Customer Stories

Martin Hill-Wilson talks about Brainfood’s customers’ biggest pain points.

Customer Stories

Customer Stories

Martin Hill-Wilson talks about what a good customer experience means to Brainfood.

Customer Stories

Customer Stories

Gene Reynolds from Blackchair talks about how test automationhelps configuration management.

Customer Stories

Customer Stories

Gene Reynolds talks about Blackchair’s customers’ biggest pain points.

Customer Stories

Customer Stories

Matt Butler talks about how long have you been doing Agile and DevOps at ANZ Bank.

Customer Stories

Customer Stories

Matt Butler talks about what a good customer experience means to ANZ Bank.

Newsletter March 2019

Newsletter March 2019

Blue Shield of California

“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”

On Demand Webinar

On Demand Webinar

5 Keys to Assuring a Successful Contact Centre Cloud Migration

Agero

“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”

© 2019 Cyara®. The Cyara logo, names, and marks associated with Cyara's products are trademarks of Cyara. All rights reserved.

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