Resources

Insights, ideas, and inspiration on customer experience.

Cyara-Forrester TEI of Cyara Study

Analyst Report: Forrester® Total Economic Impact™ of Cyara In-Depth Study

Discover the ROI of automating your contact center testing with a deep-dive ROI analysis of the Cyara Platform.

DevOps for CX-Driven Digital Transformation

White Paper: DevOps for CX-Driven Digital Transformation

Download the DevOps for CX-Driven Digital Transformation white paper and learn how DevOps can help you innovate your customer experience with speed and quality.

Continuous Testing - How End-to-End Assurance Reduces the Risks and Costs of Cloud Migration and Technology Upgrades

White Paper: Continuous Testing – How End-to-End Assurance Reduces the Risks and Costs of Cloud Migration and Technology Upgrades

Assess your call center’s readiness for continuous testing practices and ensure you have the right partner for the job.

#contactcenter #continuoustesting #customerexperience #testautomation

Continuous Testing Checklist

Checklist: Continuous Testing Readiness

Does your organization have the systems, processes, and organizational alignment in place that will enable you to take full advantage of continuous testing practices? This checklist outlines many of the foundational characteristics that have helped teams like yours achieve measurable successes with continuous testing – including faster development cycles, improved efficiency, and less rework in QA.

#continuoustesting #customerexperience #cxassuranceplatform #testautomation

Continuous Testing Enables Doing More With Less

Infographic: The Value of Continuous Testing

Continuous testing enables you to do more and deliver better results with less, resulting in higher quality and lower costs. Learn how Cyara can help.

#continuoustesting #customerexperience #cxassuranceplatform #monitoring #testautomation

7 Types of Automated Performance Testing Every Contact Center Needs

Infographic: Continuous Testing Term Glossary

Learn the seven types of automated performance testing that every contact center needs in this infographic.

#continuoustesting #customerexperience #cxassuranceplatform #monitoring #testautomation

4 Key Advantages of Continuous Testing ebook

eBook: 4 Key Advantages of Continuous Testing

Continuous testing makes the entire development cycle more efficient, resulting in improved software, better CX, and major cost-saving advantages. Download the ebook and see how Cyara’s Automated Customer Experience Assurance Platform ensures a seamless end-to-end journey for your customers by integrating a variety of tests throughout the process.

#continuoustesting #customerexperience #cxassuranceplatform #testautomation

Webinar-Improve chatbot containment and deflection rates with test automation and quality assurance

Webinar: Increase Containment Rates in Your Chatbot with Test Automation & Quality Assurance (ANZ)

Watch the replay from this interactive session hosted by our Sales Manager for APAC, Stephen Mitchell, and featuring Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. They will discuss a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.

Learn how to introduce automation and why it's important; the importance of maintaining quality assurance throughout the chatbot lifecycle; testing strategy tools, techniques, and metrics; how to improve your NLP model quality through testing; why bots fail; what you should be testing; and how to test most effectively.

#chatbots #conversationalai #customerexperience #testautomation

Global State of CX in EMEA 2022

Webinar: EMEA in Focus – CX Trends and Behavior Shifts You Need to Know, with CX Network

In partnership with CX Network, join Cyara’s VP of EMEA Perry Gale to learn how to meet the changing demands of consumers across the EMEA region, and the tools that inspire loyalty and retention. Discover how customer demands in the EMEA region are changing and what you need to know to stay ahead.

#customerexperience

What is the True ROI of Chatbot Test Automation

Infographic: What is the True ROI of Chatbot Test Automation?

See how much manual chatbot testing is really costing your organization. Compare testing time, resources required, and up-front vs. long-term return on investment in this infographic.

#chatbots #continuoustesting #testautomation

Storylane Botium product tour tile

Product Tour: Cyara Botium Security Testing

Take this clickable tour to see how digital CX development team members like Trevor can leverage Botium to easily ensure that their chatbot passes security tests with flying colors and mitigate the risk of releasing non-compliant conversational AI technology to customers.

#chatbots #monitoring #security #testautomation

How To Improve your chatbot with test automation banner with cyara logo and Webseminar logo

Webinar: How to Improve Your Chatbot with Test Automation

Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.

#chatbots #monitoring #testautomation

Building Smarter Chatbots-Quality Testing

eBook: Building Smarter Chatbots – How Quality Testing Conversational AI Delivers Better Customer Experiences

Maximize the ROI of your chatbot technology and create the kind of interactive self-service experiences that win customer loyalty. Here's how quality testing of both functional and non-functional features plays a key role in improving chatbot performance.

#chatbots #continuoustesting #customerexperience #testautomation

Electrolux

Customer Story: Electrolux More than Just Cloud CX

Electrolux is one of the largest appliance manufactures in the world, selling over 60 million household products in more than 120 markets each year. With a business of this scale and scope, delivering a consistent, reliable customer experience is a massive challenge. Issues are inevitable. Learn how Cyara and Genesys were able to deliver a complete CX overhaul for one of the world’s leading household brands.

#cloudmigration #customerexperience #testautomation

Money, Finace, Banking

Customer Story: One Step Ahead in Enhancing the Customer Experience

One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.

#customerexperience #cxassuranceplatform #devops #monitoring #testautomation

The Value of Automated Chatbot Testing Webinar banner with TMCnet logo and Cyara logo. Includes illustration of robot watching screens

Webinar: The Value of Automated Chatbot Testing

In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?"

#chatbots #customerexperience #cxassuranceplatform #testautomation

Forrester Webinar May 2022

Webinar: A Framework for your Digital Transformation, Featuring Forrester

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

#contactcenter #continuoustesting #devops #testautomation

Navigating the New Normal Call Center

Webinar: Navigating the New Normal for Call Centers with McIntosh & Associates

McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

#contactcenter #cxassuranceplatform #digitaltransformation #monitoring #voicequality

Botium-Testing Conversational AI

White Paper: Testing Conversational AI – The Challenge

In this white paper developed by Botium experts, learn about the six integration points for chatbot test cases, and the challenges associated with various testing scenarios.

#chatbots #conversationalai

Essential Guide to Chatbot Terms

Glossary: Essential Guide to Common Chatbot Terms

The world of chatbots is full of specialized concepts, and you’ll need to understand some basic terminology to navigate this new landscape. This guide will help you gain your footing and understand a few of the most common chatbot terms you’ll encounter.

#chatbots #contactcenter #customerexperience #cxassuranceplatform #monitoring