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Resources

Insights, ideas, and inspiration on customer experience.

Xchange 2021 Roadshow-Electrolux

Xchange 2021 Virtual Roadshow Customer Q&A Quick Clips

Short videos featuring Cyara customers on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualroadshow

CDM Media-NE Financial Services-Using Automation to Kickstart a CX Transformation

Webinar: CIO & CISO NE & Financial Services Summit 2021-Using Automation to Kickstart a CX Transformation

Amy Hudson, VP Global Center of Excellence at Cyara chats with Denise Murphy, Head of Information Technology at Vanguard on the importance of test automation, digital transformation, and DevOps, and how they affect customer experience.

#contactcenter #customerexperience #devops #digitaltransformation #financialinstitutions #testautomation

TechStrong TV 8 July 2021 Amy Hudson thumbnail

Interview: TechStrong TV Talks with Amy Hudson

TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more

#customerexperience #devops #digitaltransformation #testautomation

Xchange 2021 Virtual Roadshow Session Replays

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2021virtualroadshow

CXO Online

Webinar: Contact Center Test Automation – 5 Best Practices for Success

Manually testing your contact center systems slows down innovation and puts your CX at risk. By automating testing you can achieve faster release cycles, lower costs, and reduced risk. In this exclusive roundtable discussion, industry experts dive into how to accelerate the adoption of test automation and quickly achieve the benefits.

#contactcenter #testautomation

Cyara Xchange 2021 VR-Intro

Video: Xchange 2021 Virtual Roadshow Intro

Our Mission: To Help You Build FASTER CX with Less Effort, Cost, and Risk. Get into the Fast Lane!

Travel and Hospitality LP

Industry Solution: Travel and Hospitality

The Travel Wave Is Coming. Are You Ready? Learn how the Cyara Automated Customer Experience Assurance Platform can help your contact center handle the load.

#hospitality #travel #travelandhospitality

Cyara-Building a Better CX-Chapter 1

eBook: Building a Better Customer Experience, Chapter One

Work Smarter, Not Harder

#contactcenter #customerexperience #cxassuranceplatform #ivr

Cyara-Building a Better CX-Chapter 2

eBook: Building a Better Customer Experience, Chapter Two

Enable Continuous CX Improvements

#contactcenter #customerexperience #cxassuranceplatform #devops #digitaltransformation #innovation

Cyara-Building a Better CX-Chapter 3

eBook: Building a Better Customer Experience, Chapter Three

Confidently Deploy New Initiatives

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Cyara-Building a Better CX-Chapter 4

eBook: Building a Better Customer Experience, Chapter Four

Prevent Issues from Escalating

#contactcenter #customerexperience #cxassuranceplatform #monitoring

Cyara-Building a Better CX-Chapter 5

eBook: Building a Better Customer Experience, Chapter Five

Optimize the Customer Journey

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Cyara-Health Insurers Brief

Industry Solution: Health Insurance Executive Brief

Learn how the Cyara Automated Customer Experience Assurance Platform ensures your members & providers can always reach you by monitoring your CX systems, and more.

#contactcenter #customerexperience #cxassuranceplatform #healthinsurers

Cyara-Forrester TEI of Cyara Study

Analyst Report: Forrester® Total Economic Impact™ of Cyara In-Depth Study

Discover the ROI of automating your contact center testing with a deep-dive ROI analysis of the Cyara Platform.

#contactcenter #cxassuranceplatform #testautomation

Test Automation Maturity Model

Assessment Survey: Test Automation Maturity Model

Learn how your current level of test automation measures up against best practices with a personalized report and maturity score. Take the Survey

#testautomation

Destination Automation-Cyara Call Explorer infographic

Infographic: Destination Automation

Find your fastest route to authoring test cases and turbocharge your IVR testing with Cyara Call Explorer!

#contactcenter #customerexperience #ivr #testautomation

Execs in the Know-Cyara

Webinar: How Automated Testing and Monitoring Assures Seamless Customer Journeys

Join us April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO & General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation in testing and monitoring of customer journeys. Hosted by Execs in the Know.

#contactcenter #customerexperience #monitoring #testautomation

Customer Story-Pitney Bowes

Customer Story: Pitney Bowes

Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.

#cloudmigration #contactcenter #monitoring #shipping&logistics #testautomation