Resource bookshelves

Resources

Insights, ideas, and inspiration on customer experience.

IDC Analyst Connection-Contact Center DevOps

Analyst Report: Maintaining Continuous Innovation in CX – Contact Center DevOps

IDC analysts examine how digital transformation enables great CX, getting started with DevOps, and the value of continuous testing for the contact center. Download your free copy of this IDC Analyst Connection report.

#contactcenter #customerexperience #devops #testautomation

Cyara Toll-Free Fast Check datasheet 2022

Datasheet: Cyara Toll-Free Fast Check

Until now, the only way to assure TFNs was through manual testing, an inefficient, resource-intensive process inherently prone to human error. Meet Cyara Toll-Free Fast Check, the only fast, accurate, automated way to test toll-free numbers.

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Cyara LiveVQ-checking voice quality between agents and customers

Product Video: Cyara LiveVQ

Learn how Cyara’s LiveVQ enables Amazon Connect Contact Centers to leverage real-time voice quality and connectivity monitoring so they can quickly resolve issues experienced by at-home and remote agents.

#customerexperience #cxassuranceplatform #monitoring #voicequality

Cyara LiveVQ datasheet

Datasheet: Cyara LiveVQ – Connect Your Design to Assurance and Increase Automation Copy

Assure flawless CX with real-time at-home agent monitoring & diagnostics with Cyara LiveVQ, part of the Cyara Automated CX Assurance Platform.

#contactcenter #customerexperience #cxassuranceplatform #ivr #testautomation #voicequality

Xchange 2021 Virtual Summit On-Demand Q&A Quick Clips

Quick Clips – Customer and Partner Q&A from Xchange 2021 Virtual Summit

Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualsummit

How To Analyze & Optimize CX

How-To Guide: How to Analyze & Optimize the Customer Experience

Analyze and optimize the customer experience and journey in three steps. Understand the technology failures behind poor customer experience and what to do.

#contactcenter #customerexperience

Digital Transformation Primary Research Report Infographic 2021

Infographic: Digital Transformation Research Report

Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders.

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Digital Transformation Primary Research Report 2021

Digital Transformation Research Report

Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders. Read the full report.

#cloudmigration #contactcenter #customerexperience #digitaltransformation

Xchange 2021 Summit On-Demand Session Replays

Xchange 2021 Summit On-Demand Session Replays

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #ivr #testautomation #xchange2021virtualsummit

Cyara LiveVQ Walkthrough, Eric von Paternos, Solutions Architect

Product Demo: Cyara LiveVQ Walkthrough

In this short video, Solutions Architect Eric von Paternos walks through Cyara LiveVQ, demonstrating how it helps diagnose voice quality issues with both macro (large-scale network) and micro (agent-level) use cases.

#contactcenter #cxassuranceplatform #voicequality

3 Strategies for Open Enrollment

Platform Demo: 3 Strategies for Health Insurers’ Open Enrollment Preparation

Cyara’s Bill LaRuffa and Francine Moore demonstrate 3 strategies for health insurers’ open enrollment season preparation via the Cyara platform in this short video.

#contactcenter #cxassuranceplatform #healthinsurers #testautomation

Vodafone Customer Story

Customer Story: Vodafone NZ

With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodavone meet quality guidelines set by the New Zealand government.

#contactcenter #digitaltransformation #ivr #testautomation #voicequality

Leading US Health Insurance Provider

Customer Story: Leading US Health Insurance Provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

#contactcenter #digitaltransformation #healthinsurers #ivr #monitoring #testautomation

Cyara Outbound Call Testing

Product Video: Outbound Call Testing

Watch how Cyara automated Outbound Testing can assure your proactive outreach and callback functionality is working as designed. 

#contactcenter #cxassuranceplatform #ivr #outboundcalltesting #testautomation

Cyara Computer Telephony Integration

Product Video: Computer Telephony Integration

Learn how testing your Computer Telephony Integration (CTI) with automation can have a positive impact on your budget, performance, and customer satisfaction.

#contactcenter #cxassuranceplatform #ivr #testautomation

FSP Velocity Datasheet

Datasheet: Cyara Velocity Fast Start Package

Cyara Velocity Fast Start Package for Design-Driven CX Testing & Assurance

#contactcenter #customerexperience #faststartpackages #ivr #testautomation #voicequality

FSP Annual Cruncher Datasheet

Datasheet: Cyara Cruncher Fast Start Package

Cyara Cruncher Fast Start Package for Load Testing

#contactcenter #customerexperience #faststartpackages #ivr #testautomation

FSP Pulse Datasheet

Datasheet: Cyara Pulse Fast Start Package

Cyara Pulse Fast Start Package for Customer Experience Monitoring

#contactcenter #customerexperience #faststartpackages #ivr #testautomation