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One of the most important and least talked about components of the modern cloud contact center is the process of monitoring and evaluating customer service interactions that occur in those final stages of the customer journey. In this webinar, Norm Kayserman, Cyara Product Evangelist, answers questions on what last mile monitoring can do for you, remote work challenges in contact centers, and how to understand key quality metrics like jitter, packet loss, and roundtrip timing.
Accelerate customer experience testing, increase quality across digital and voice channels, and assure omnichannel customer journeys end-to-end with the Cyara Automated CX Assurance Platform.
Build, deploy and tune your cloud contact center for a seamless migration. Start preparing for your successful contact center cloud migration journey with this no-nonsense, straightforward guide. Download your copy of "Contact Center Cloud Migration for Dummies" today.
Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you're at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.
Migrating your contact center operations to the cloud is complicated. Hear from other organizations who've made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes's migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.
Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.
Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.
Learn how Cyara helped a home improvements retail brand enhance its ability to test and deploy better CX in its voice channels.