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Resources

Insights, ideas, and inspiration on customer experience.

Money, Finace, Banking

Customer Story: One Step Ahead in Enhancing the Customer Experience

One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.

#customerexperience #cxassuranceplatform #devops #monitoring #testautomation

The Value of Automated Chatbot Testing-Wednesday July 27 2PM ET

Webinar: The Value of Automated Chatbot Testing

Join us on Wednesday, July 27, 2022 at 2.00 pm EST for our webinar, The Value of Automated Chatbot Testing. We will answer commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?" Christoph Börner, Senior Director Digital, Cyara will speak.

#chatbots #customerexperience #cxassuranceplatform #testautomation

Forrester Webinar May 2022

Webinar: A Framework for your Digital Transformation, Featuring Forrester

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

#contactcenter #continuoustesting #devops #testautomation

Navigating the New Normal Call Center

Webinar: Navigating the New Normal for Call Centers with McIntosh & Associates

McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

#contactcenter #cxassuranceplatform #digitaltransformation #monitoring #voicequality

Botium-Testing Conversational AI

White Paper: Testing Conversational AI – The Challenge

In this white paper developed by Botium experts, learn about the six integration points for chatbot test cases, and the challenges associated with various testing scenarios.

#chatbots #conversationalai

Essential Guide to Chatbot Terms

Glossary: Essential Guide to Common Chatbot Terms

The world of chatbots is full of specialized concepts, and you’ll need to understand some basic terminology to navigate this new landscape. This guide will help you gain your footing and understand a few of the most common chatbot terms you’ll encounter.

#chatbots #contactcenter #customerexperience #cxassuranceplatform #monitoring

Cyara Botium datasheet

Datasheet: Cyara Botium

Meet Cyara Botium, the only automated chatbot quality assurance solution that offers value at every stage of the chatbot life cycle.

#chatbots #contactcenter #customerexperience #cxassuranceplatform

Infographic-Chatbot or Chat Not

Infographic: Chatbot, or Chat Not?

Customers love chatbots, as long as they work as intended. Improve customer experience and avoid #ChatbotFails with conversational AI.

#chatbots #customerexperience

Minimize Risk with Cyara Botium

Product Demo: Minimize Risk with Cyara Botium

In this short video, learn how Vice President of Digital Experience, Jeffrey, has minimized GDPR compliance and security risks by leveraging Cyara Botium, the only end-to-end, automated chatbot testing and monitoring solution that provides value in every stage of the chatbot development lifecycle.

#chatbots #continuoustesting #customerexperience #cx #testautomation

Maximize Value with Cyara Botium

Product Demo: Maximize Value with Cyara Botium

In this brief video, learn how Sally, head of Digital Experience at her company, has maximized the value of chatbot and conversational AI technology while reducing the cost-to-serve, improving containment, and increasing customer satisfaction with Cyara Botium, the only end-to-end, automated chatbot testing and monitoring solution that provides value in every stage of the chatbot development lifecycle.

#chatbots #continuoustesting #customerexperience #cx #testautomation

Product Tour-LiveVQ - At-Home Agent Experience

Product Tour: Cyara LiveVQ – At-Home Agent Experience

Click through this product tour of Cyara LiveVQ! With real-time, continuous monitoring and diagnostics of voice quality metrics, LiveVQ helps you deliver flawless CX by providing IT with automatic alerts that display actionable, live call and connectivity data, driving faster root-cause analysis and resolution, and helping IT get agents back to taking calls, serving customers, and making sales.

#contactcenter #continuoustesting #monitoring #testautomation #voicequality

Buildings with Bank marquee, sunburst

Customer Story: Removing Roadblocks to Seamless Customer Interaction

For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.

#customerexperience #digitaltransformation #financialinstitutions #testautomation

Cyara + Carahsoft webinar: Building Trust in Government by Assuring as Flawless Constituent Experience

Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

#contactcenter #customerexperience #cxassuranceplatform

Product Tour-LiveVQ - Contact Center IT Support

Product Tour: Cyara LiveVQ – Contact Center IT Support

Click through this product tour of Cyara LiveVQ for Contact Center IT Support to see how to deliver flawless CX with real-time, continuous monitoring and diagnostics of voice quality metrics.

#contactcenter #continuoustesting #monitoring #testautomation #voicequality

Challenges Contact Center Technical Teams Face

Article: Challenges Contact Center Technical Teams Face Ensuring At-Home Agents Can Still Deliver Flawless CX

With at-home call center agents spread all over the country - or world - providing support is significantly more complex. Learn 3 tips for contact center IT teams to meet the challenges of supporting at-home agents.

#contactcenter #continuoustesting #digitaltransformation #monitoring #voicequality

CX Network State of CX EMEA

Webinar: CX Network – State of CX EMEA – May 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

#chatbots #contactcenter #continuoustesting #testautomation

CRMXchange Tech Showcase - How to mitigate the risk of defects and failures in your CX

Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX

Listen in to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels.

#contactcenter #customerexperience #ivr #omnichannel #voicequality

Video-Manage Voice Quality and Connectivity Issues for At-Home Agents with Ease

Platform Demo: Manage Voice Quality & Connectivity Issues for At-Home Agents with Ease

Cyara LiveVQ helps contact center technical teams face the challenges in ensuring at-home agents can still deliver flawless customer experience (CX).

#contactcenter #continuoustesting #customerexperience #voicequality