Resources

Infographic: Genesys and Cyara Accelerate Your Cloud Migration

Bypass roadblocks, reduce risks, and improve quality along the way with the Cyara’s continuous monitoring of your production environment.

Infographic: ANZ Contact Centre Cloud Migration by Fifth Quadrant

Follow the path to CX Nirvana with Fifth Quadrant’s infographic.

White Paper: ANZ Contact Centre Cloud Migration by Fifth Quadrant

Learn all about objectives, infrastructure, decision points and challenges in Fifth Quadrant’s ANZ Contact Centre Cloud Migration eBook.

Webinar: Lessons for a Successful Contact Center Cloud Migration

Join Cyara’s Mark Ryan and Voxai’s Tony Jurica and Steve Nash on November 12 at 12 ET for concrete, practical steps you can take to ensure a smoother, more successful cloud migration.

Training Video: IVR Application Testing Use Case

This Cyara Training Video (one of many available to customers in the Knowledge Center) outlines the IVR application testing use case.

Training Video: Welcome to Cyara – Your CX Assurance Platform

This Cyara Training Video, one of many available to Cyara customers in the Knowledge Center, provides an overview of the Cyara Automated CX Assurance Platform.

Webinar: Why Moving Your Contact Center to the Cloud is More Important than Ever

Blair Pleasant of COMMfusion and Cyara’s own Elizabeth Magill on Why Moving Your Contact Center to the Cloud is More Important than Ever.

Webinar: Best Practices to Prove the Business Value of Customer Experience

Webinar hosted by customerthink.com featuring Bill LaRuffa

Webinar: Turbulent Times Call for Customer-Centric Contact Centers

Webinar featuring Art Schoeller of Forrester and Cyara’s own Elizabeth Magill

Interview: Regalix TV Interviews Cyara CMO Linda Chen

Tech It Up / Regalix TV’s Jessica Ly chats with Linda Chen on Cyara’s CX Assurance Platform

Customer Interview: Implementing a Voice of the Customer Program

Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.

Customer Interview: Make the Voice of the Customer Program Effective

Max Lipovetsky of Centra CX speaks on how to make the Voice of the Customer Program effective.

Customer Interview: Customer Perspectives and Testing Add Value

Centra CX’s Max Lipovetsky on how customer perspectives and testing add value together.

Product Video: Pulse Mobile App Tour

By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand. Take the Pulse mobile app tour.

Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail

The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li and Linda Chen

Event Video: Xchange 2019 Overview

James Isaacs | President, Cyara

An engaging review of the best practices learned on day one of the conference. Plus, James outlined what to expect for day two, continuing the topics of disruption, innovation, automation, and strategies for delivering exceptional CX.

Event Video: Xchange 2019 – Cyara’s Road Ahead

Mike Monegan | VP Product Management, Cyara

Cyara’s investments in product breadth, depth and ease of use are planned for the year ahead. Hear about Cyara’s roadmap objectives for the coming year, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Mike also describes Cyara’s approach to chatbots assurance and NL IVR conversational testing.

Event Video: Xchange 2019 – Realizing the Promise of DevOps Automation

Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara

Organizations who adopt DevOps see improvements in both the speed of their development, as well as their quality. But, DevOps transformation doesn’t happen overnight. Hear from Capital Group how they approach this transformation, and the lessons they’ve learned.

Leading Change in the Experience Economy

Alok Kulkarni | CEO and Co-Founder, Cyara

Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni shares key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.

The 12 Must-Dos for Continuous Software Testing

Diego Lo Giudice, VP and Principal Analyst, Forrester

In the age of digital disruption teams need to develop software faster. Diego introduces a dozen must-dos that bring application development and delivery (AD&D) continuous testing practices up to speed.

Disruption: The Good, the Bad, and the Transformative

Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara

Disruption is a reality that all organizations face. This panel covered overcoming the challenges of change, leading teams during times of uncertainty, and best practices for creating an agile and resilient culture.

The Disruption Mindset: Why Some Organizations Transform While Others Fail

Charlene Li | Founder & CEO, Altimeter, A Prophet Company

To be on the right side of disruption requires having a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.

Customer Story: ANZ New Zealand

ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand.

White Paper: IT and CX Collaboration in Delivering a Great Customer Experience

Datasheet: The Cyara Accelerator for Amazon Connect

Product Video: Cyara Accelerator for Genesys Cloud

Cyara supports Genesys Cloud, a cloud-based contact center service from Genesys. Watch the video to learn more.

Datasheet: The Cyara Accelerator for Genesys Cloud

White Paper: 5 Tips for Successful Contact Center Cloud Migrations

Webinar: Contact Center Cloud Migration… Done Right

Speakers: Sheila McGee-Smith and Cyara’s Elizabeth Magill

White Paper: How to Design and Test New Contact Strategies

Product Video: Cyara Accelerator for Amazon Connect

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Watch the video to learn more.

Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Digital, IT, and CX Collaboration in Delivering a Great Customer Experience

Datasheet: The Cyara Accelerator for Cloud Migration

Product Video: See How the Cyara Accelerator Works

You want to migrate to the cloud to reap all the benefits of an industry-leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. Watch the video to learn more.

Customer Interview: Thoughts about Xchange 2018

Charlie Godfrey of Genesys gives his thoughts about Cyara Xchange.

Customer Interview: AI’s Best Opportunity in the Contact Center

Charlie Godfrey of Genesys talks about what the best opportunity is for AI in the contact center.

Customer Interview: CX’s Role in the Emergent AI Landscape

Charlie Godfrey of Genesys talks about the role CX plays in the emergent AI landscape.

Customer Interview: AI’s Best Opportunity in the Contact Center

Charlie Godfrey of Genesys talks about what the best opportunity for AI is in the contact center.

Customer Story: Forty 7 Ronin

“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”

Webinar: The Changing Role of CX Testing in Digital Transformation

With Diego Lo Giudice of Forrester and Chad Hendren of Cyara

Webinar: CXTech Innovate! Technologies to Win in the Customer Experience Age

Customer Interview: Customers’ Biggest Pain Points

Martin Hill-Wilson talks about Brainfood’s customers’ biggest pain points.