Insights, ideas, and inspiration on customer experience.
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“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementaton times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.” Download Now
“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementaton times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”
The Changing Role of CX Testing in Digital Transformation Register Now
CXTech Innovate! Technologies to Win in the Customer Experience Age Listen Now
Martin Hill-Wilson talks about Brainfood’s customers’ biggest pain points.
Martin Hill-Wilson talks about what a good customer experience means to Brainfood.
Gene Reynolds from Blackchair talks about how test automationhelps configuration management.
Gene Reynolds talks about Blackchair’s customers’ biggest pain points.
Matt Butler talks about how long have you been doing Agile and DevOps at ANZ Bank.
Matt Butler talks about what a good customer experience means to ANZ Bank.
“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.” Download Now
“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”
5 Keys to Assuring a Successful Contact Centre Cloud Migration Listen Now
“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.” Download Now
“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”
Meena Vishnampet talks about how [24]7.ai eliminates defects in the design stage.
Robert Sullivan talks about what are the benefits of automating CX testing.
Robert Sullivan talks about what a good customer experience means to Agero.
Chatbots and AI are on a Collision Course Toward Customer Experience Fails Listen Now
DevOps: The Transformation Continues Listen Now
Jarrod Neven talks about what are the benefits of automating your CX testing and monitoring.
Jarrod Neven talks about what are the business benefits of DevOps.
Jim Chickadel talks about the value of shifting left.
Jim Chickadel talks about the benefits of automating your CX through testing and monitoring.
How to Design and Test Successful New Contact Strategies Listen Now
DevOps for CX: Delivering Quality with Speed Listen Now
Meena Vishnampet | Sr. Director of PSG, 24[7].ai See how 24[7].ai is leveraging the power of Cyara’s CX Models to document the design of Omni channel Bots, and automate the generation of test cases. With clear requirements, and test cases at the ready, 24[7].ai is able to develop and test early prototypes, enabling customers to visually experience the application before full code development, leading to fewer surprises at UAT.
Gene Reynolds | VP of Business Services, blackchair Matt Butler | Senior Channel Development Manager, ANZ Amy Hudson | Global Head, Discovery & Enablement, Cyara George Smith | Solution Architect, Cyara A lively panel discussion with Cyara’s innovative thought leaders; moderated by George Smith.
James Isaacs | President, Cyara Your CX is the front door to your company. What does it take to succeed in digitally transforming your CX? It requires businesses to accelerate their pace of innovation, while also assuring the highest quality. This is where CX meets DevOps.
Robert Sullivan | Senior Director Network Engineering and Infrastructure, Agero Learn about the innovative journey, spanning phone, SMS and a visual IVR, that Agero has designed for their mobile callers in high stress situations.
Gene Reynolds | VP of Business Services, blackchair Jarrod Neven | Director, InProd Mike Monegan | VP Product Management, Cyara Chad Hendren | Lead Domain Consulting, Cyara A lively panel discussion with Cyara’s innovative thought leaders; moderated by Chad Hendren.
Mark Stallings | Managing Partner, Forty7Ronin Forty7Ronin helps organizations build and improve their Contact Center implementations, and has baked Cyara into their client engagements. Gain insight from experts on how Cyara can accelerate the development lifecycle, find problems early, improve quality, and enhance visibility of project progress.
Harm Ellens | Principal Consultant, Optus Business Technology has changed the way we live, play, work and do business. In this presentation, Harm explores the strategies and real-world examples Optus is adopting.
Michael P Magbanua | First Vice President, Customer Engagement Group Head Michael P Magbanua is the First Vice President, Customer Engagement Group Head of UnionBank of the Philippines.
“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.” Download Now
“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.”
Matt Butler | Senior Channel Development Manager Learn about ANZ New Zealand’s approach to delivering omnichannel customer journeys and steps your organisation can take to be successful in your own omnichannel projects.
Denis Martin | Scaling, Automation, and Customer Experience Owen Rapose | Platform Owner, Cloud & Infastucture Matt Butler | Senior Channel Development Manager Gauthier Delmee | Domain Consultant A lively panel discussion with Cyara’s innovative thought leaders; moderated by Gauthier Delmee.
Mirco Hering | APAC DevOps & Agile Practice Lead and Author Gain insights into DevOps Transformations.
