Resources
Insights, ideas, and inspiration on customer experience.
Study: Customers Aren’t Mad, They’re Just Disappointed
Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this pcommissioned study conducted by Forrester Consulting on behalf of Cyara.
White Paper: Telephony Platform Migration Assurance
Learn recommendations and best practices, and how the Cyara Automated CX Assurance Platform can help mitigate risk in your telephony platform migration.
Customer Story: Assuring the Remote Employee Experience at NAB
Learn how Cyara helped National Australia Bank (NAB) Cyara ResolveAx: Real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues.
Webinar: What Do Customers Think of Your Chatbot? (EMEA)
Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Join Cyara’s chatbot expert, Christoph Börner for a 30-minute webinar on Thursday March 30th at 2.00pm GMT to go through the survey findings and unpack what customers want from a chatbot; the limitations of chatbots and what that can mean for your brand, your customer satisfaction and your bottom line; and advice and guidance about how to build a better chatbot experience.
Customer Story: Omnichannel CX Assurance for a Major US Insurance Company
Learn how Cyara helped a major US Insurance company with global contact centers enhance its customer service through Twilio, allowing them to better deliver omnichannel service and engage customers wherever they prefer.
The Impossible Manual Task for Outdated Contact Centers
Cloud and Conversational AI increase the complexity of IVRs. Using AI to test is the way forward to avoiding the impossible manual task.
So, You’re Moving Your Contact Center to the Cloud
The question is not whether to migrate, but when to start and how to do it successfully. Tips for how to move your contact center to the clouds.
Is Your Contact Center Recession-Proof?
Investing in CX is the best way to ensure you can weather a downturn. Question is where and how should you invest to level up your experience?
Chatbot Security in the Age of AI
AI can help you protect against breaches, but it also creates new risks. Ensure your contact center has the right security measures in place.
The Delicate Dance Between AI and Human Agents
Is the stage set for your contact center’s two most important players? AI and Human Agents have different skill sets and environments needed.
How Can Contact Centers Use AI-Powered Chatbots Responsibly?
Conversational AI took a huge leap forward last year, but it still can’t be left to its own devices. What are the dangers? How do we fix it?
The Secret to Mitigating Bias in Your Chatbots and Conversational IVR Systems
While it’s true that chatbots and conversational IVR systems tend to take on the biases of their human designers.
Do Your Chatbots and Voice Assistants Have the Testing Support They Need to Succeed?
Chatbots need more than what manual testing can provide — and that means you need AI testing your AI. Learn more!
How Embracing DevOps Will Revolutionize Your Contact Center
Modern technology can make contact centers more agile than ever. Is yours ready for the mindset shift? Agility may be the defining feature of today's contact centers.
Cloud and Conversational AI: The Twin Pillars of Success for Today’s Contact Centers
These two technology solutions are indispensable for providing top-notch CX — but they’re incomplete without a third component.
4 Important Technology Investments for Every Contact Center
Contact center executives have countless choices for transformative technology. So how do you know which ones are most important?
4 Steps to Streamline Your Contact Center Spend
Technology is helping contact centers reach new heights. These four cost-management strategies will maximize your technology investment.
Webinar: What Do Customers Think of Your Chatbot?
Learn about the Cyara-commissioned Forrester Consulting study exploring what global consumers think about their recent chatbot interactions.
Video: The Impossible Manual Task
Are you facing the Impossible Manual Task of running hundreds or thousands of manual tests? Then you need Cyara! At Cyara, we have Velocity to test all of your IVR paths and now with Botium, we can test all of the conversational aspects of your bot engine. At Cyara, we make your testing possible!
Partner Webinar: Considerations For Moving Your Customers To The Cloud
Join Cyara’s Cloud Evangelist, Andriy Zakharchenko and Bruce Rosen, Chief Sales Officer for a 30 minute webinar. We’ll cover key considerations for contact center migrations; understanding the common challenges your customers may face as part of their migration and tips and tricks to help your customers get ahead of common pitfalls.