Resources
Insights, ideas, and inspiration on customer experience.
Analyst Report: Maintaining Continuous Innovation in CX – Contact Center DevOps
IDC analysts examine how digital transformation enables great CX, getting started with DevOps, and the value of continuous testing for the contact center. Download your free copy of this IDC Analyst Connection report.
Datasheet: Cyara Toll-Free Fast Check
Until now, the only way to assure TFNs was through manual testing, an inefficient, resource-intensive process inherently prone to human error. Meet Cyara Toll-Free Fast Check, the only fast, accurate, automated way to test toll-free numbers.
Product Video: Cyara LiveVQ
Learn how Cyara’s LiveVQ enables Amazon Connect Contact Centers to leverage real-time voice quality and connectivity monitoring so they can quickly resolve issues experienced by at-home and remote agents.
Datasheet: Cyara LiveVQ – Connect Your Design to Assurance and Increase Automation Copy
Assure flawless CX with real-time at-home agent monitoring & diagnostics with Cyara LiveVQ, part of the Cyara Automated CX Assurance Platform.
Quick Clips – Customer and Partner Q&A from Xchange 2021 Virtual Summit
Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience
How-To Guide: How to Analyze & Optimize the Customer Experience
Analyze and optimize the customer experience and journey in three steps. Understand the technology failures behind poor customer experience and what to do.
Infographic: Digital Transformation Research Report
Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders.
Digital Transformation Research Report
Are executives wearing rose-colored glasses around digital transformation? An international survey on technology initiatives reveals misalignment between business & IT leaders. Read the full report.
Xchange 2021 Summit On-Demand Session Replays
Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.
Product Demo: Cyara LiveVQ Walkthrough
In this short video, Solutions Architect Eric von Paternos walks through Cyara LiveVQ, demonstrating how it helps diagnose voice quality issues with both macro (large-scale network) and micro (agent-level) use cases.
Platform Demo: 3 Strategies for Health Insurers’ Open Enrollment Preparation
Cyara’s Bill LaRuffa and Francine Moore demonstrate 3 strategies for health insurers’ open enrollment season preparation via the Cyara platform in this short video.
Customer Story: Vodafone NZ
With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodavone meet quality guidelines set by the New Zealand government.
Customer Story: Leading US Health Insurance Provider
A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.
Product Video: Outbound Call Testing
Watch how Cyara automated Outbound Testing can assure your proactive outreach and callback functionality is working as designed.
Product Video: Computer Telephony Integration
Learn how testing your Computer Telephony Integration (CTI) with automation can have a positive impact on your budget, performance, and customer satisfaction.
Datasheet: Cyara Velocity Fast Start Package
Cyara Velocity Fast Start Package for Design-Driven CX Testing & Assurance
Datasheet: Cyara Cruncher Fast Start Package
Cyara Cruncher Fast Start Package for Load Testing
Datasheet: Cyara Pulse Fast Start Package
Cyara Pulse Fast Start Package for Customer Experience Monitoring