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Resources

Insights, ideas, and inspiration on customer experience.

Buildings with Bank marquee, sunburst

Customer Story: Removing Roadblocks to Seamless Customer Interaction

For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.

#customerexperience #digitaltransformation #financialinstitutions #testautomation

Cyara + Carahsoft webinar: Building Trust in Government by Assuring as Flawless Constituent Experience

Webinar: Building Trust in Government by Assuring a Flawless Constituent Experience

Join Cyara and Carahsoft for this insightful, interactive webinar to learn about assuring the quality of your CX, so you can build trust with the constituents.

#contactcenter #customerexperience #cxassuranceplatform

Forrester Webinar June 2022 website tile v2

Webinar: A Framework for your Digital Transformation

Diego Lo Giudice, VP & Principal Analyst at Forrester and Elizabeth Magill, VP of Marketing at Cyara will discuss how businesses are fueling their digital transformation using Forrester’s Modern Application Development Model (MADM) and how testing is helping them differentiate through superior CX.

#contactcenter #continuoustesting #devops #testautomation

LiveVQ Product Tour dashboard

Product Tour: Cyara LiveVQ

Click through this product tour of Cyara LiveVQ! With real-time, continuous monitoring and diagnostics of voice quality metrics, LiveVQ helps you deliver flawless CX by providing IT with automatic alerts that display actionable, live call and connectivity data, driving faster root-cause analysis and resolution, and helping IT get agents back to taking calls, serving customers, and making sales.

#contactcenter #continuoustesting #monitoring #testautomation #voicequality

Challenges Contact Center Technical Teams Face

Article: Challenges Contact Center Technical Teams Face Ensuring At-Home Agents Can Still Deliver Flawless CX

With at-home call center agents spread all over the country - or world - providing support is significantly more complex. Learn 3 tips for contact center IT teams to meet the challenges of supporting at-home agents.

#contactcenter #continuoustesting #digitaltransformation #monitoring #voicequality

CX Network State of CX EMEA

Webinar: CX Network – State of CX EMEA – May 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.

#chatbots #contactcenter #continuoustesting #testautomation

CRMXchange Tech Showcase - How to mitigate the risk of defects and failures in your CX

Webinar: CRMXchange Tech Showcase – How to mitigate the risk of defects and failures in your CX

Join this webcast to learn how a robust quality assurance strategy can enable businesses to mitigate risk by rooting out issues and defects that could cause outages or otherwise impact the customer’s ability to achieve their goals, reduce costs by empowering customers to complete key tasks in voice and digital self-service, and delight customers by ensuring a seamless experience across channels

#contactcenter #customerexperience #ivr #omnichannel #voicequality

Video-Manage Voice Quality and Connectivity Issues for At-Home Agents with Ease

Platform Demo: Manage Voice Quality & Connectivity Issues for At-Home Agents with Ease

Cyara LiveVQ helps contact center technical teams face the challenges in ensuring at-home agents can still deliver flawless customer experience (CX).

#contactcenter #continuoustesting #customerexperience #voicequality

Health Insurers Infographic-CX Performance Check

Infographic: Health Insurance Performance Check

How do healthcare consumers in the US feel about the choices and challenges surrounding open enrollment? This infographic has the latest statistics.

#healthinsurers

Cyara Botium

Product Video: Cyara Botium

Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly.

#chatbots #customerexperience #cxassuranceplatform #testautomation

Perfecto-Botium webinar May 2022

Webinar: A Winning Test Strategy for Chatbots and Voice Assistants

In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text based tests.

#chatbots #continuoustesting #devops #testautomation

Contact Center Customer Experience-The Benefits of Mitigating Risk-tile

Platform Demo: Contact Center Customer Experience-The Benefits of Mitigating Risk

In this brief video, we address the common risks that inevitably occur when working to deliver flawless CX. And we’ll show you how the Cyara Platform can help mitigate those risks and assure your customer journeys.

#cicd #continuoustesting #customerexperience #cx #devops #testautomation

Contact Center Customer Experience-The Benefits of Increasing Team Efficiency-tile

Platform Demo: Contact Center Customer Experience-The Benefits of Increasing Team Efficiency

In this brief video, explore how and why increasing team efficiency will improve your ability to offer customers flawless CX, and find out how Cyara can help make this possible for your contact center teams.

#customerexperience #cx #devops #teamefficiency

Contact Center Customer Experience-The Benefits of Maximizing Value-tile

Platform Demo: Contact Center Customer Experience-The Benefits of Maximizing Value

Watch how you can ensure, with Cyara, that your contact center has testing and monitoring solutions in place that assure your customer experiences perform exactly as designed, maximizing value for you and your customers.

#contactcenter #customerexperience #cx #maximizevalue

Contact Center Customer Experience-The Benefits of Innovating Faster-tile

Platform Demo: Contact Center Customer Experience-The Benefits of Innovating Faster

Your ability to deliver innovative customer journeys will set you apart from the competition. In this video, see how Cyara can help support you in accelerating innovation and adapting to the changing needs of your customers.

#accelerateinnovation #contactcenter #customerexperience #cx

IDC Analyst Connection-Contact Center DevOps

Analyst Report: Maintaining Continuous Innovation in CX – Contact Center DevOps

IDC analysts examine how digital transformation enables great CX, getting started with DevOps, and the value of continuous testing for the contact center. Download your free copy of this IDC Analyst Connection report.

#contactcenter #customerexperience #devops #testautomation

Cyara Toll-Free Fast Check datasheet 2022

Datasheet: Cyara Toll-Free Fast Check

Until now, the only way to assure TFNs was through manual testing, an inefficient, resource-intensive process inherently prone to human error. Meet Cyara Toll-Free Fast Check, the only fast, accurate, automated way to test toll-free numbers.

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Cyara LiveVQ-checking voice quality between agents and customers

Product Video: Cyara LiveVQ

Learn how Cyara’s LiveVQ enables Amazon Connect Contact Centers to leverage real-time voice quality and connectivity monitoring so they can quickly resolve issues experienced by at-home and remote agents.

#customerexperience #cxassuranceplatform #monitoring #voicequality