Cyara Velocity
Accelerate your CX development by up to 70%, detect IVR issues early, and increase containment.
Meet Cyara Velocity, your key to mitigating risk, increasing operational efficiency, and growing customer satisfaction.
Customer experience (CX) is the battlefield where you win or lose business to competitors. Your customers expect integrated, infallible CX, but delivering it in omnichannel environments isn’t easy – especially for contact centers that rely on manual testing. In these cases, businesses often fail to detect critical issues, leading to expensive delays and lower customer satisfaction rates.
To stay competitive, you must provide excellent customer experiences across all communication channels.
Cyara Velocity – Automated Functional & Regression Testing
Velocity is Cyara’s AI-driven automated IVR testing tool that helps you deliver excellent customer experiences across all communication channels. Velocity automatically crawls, maps, and helps you build your ideal customer journeys, then develops test scripts directly from those designs, ensuring every journey performs exactly as intended. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to create the perfect customer experience.
A no-code, platform-agnostic solution built for global enterprises, Velocity helps you maximize your productivity using full automation of CX discovery and test case creation, execution, and maintenance. With Velocity, you can leverage automation and bring Agile, DevOps practices to your business, eliminating manual testing, meeting aggressive deadlines, and supporting continuous integration and continuous deployment (CI/CD).
Plan, Design, Test, and Optimize Better CX Journeys
Velocity is your trusted partner for every stage of CX development, allowing you to plan, design, build, and test customer journeys from the early stages through every update to established IVR systems. With Velocity’s automated functional and regression tests, it’s easy to identify issues in your design, test to verify performance, and solve problems before deploying your CX channels. Velocity is the only solution that accelerates system development cycles 70% faster.
See How Cyara Velocity Works!
Cyara Velocity Features
Click the tabs below to uncover all of Cyara Velocity’s features.
Automated Test Case Authoring
Automated IVR testing is even faster and easier, now, with Call Explorer. From a single, manual test call, Call Explorer intelligently listens, logs, and documents every test step and the results, transcribing and recording inputs and messages played, and automatically transforming your test call into an accurate, reusable test case. Save it, run it, and add it to future testing campaigns. Instead of time-intensive manual dialing and documenting test results, your testing and development teams can focus on higher value work, like identifying defects and discovering room for CX improvement and innovation.
Automated Discovery
Your team worked hard to create IVR call flows, with all various options and messages, that lead your customers to their desired outcomes. Since your initial design, though, you’ve probably made incremental changes that haven’t been documented so today, it’s nearly impossible to understand what your IVR actually does. Let Velocity automatically crawl your existing IVR journeys and “discover” the work you’ve already done. In minutes – versus weeks or months of manual work – Velocity documents everything and builds for you a single, visual IVR representation that all your teams can access, facilitating easier collaboration across the contact center as you develop, design, update, test, and improve the quality of your CX.
CX Model Editing
One of Velocity’s most innovative features is Cyara’s CX Model Editor, which provides you with a user-friendly environment to design, document and fine-tune your customer experiences. With CX Model Editor, you can easily create CX Models in a common, intuitive visual language, and edit models that have been automatically “discovered” by Velocity or imported from other design tools. It’s never been easier for all teams to work together, designing, tuning, and replicating test cases, and managing reusable test data than it is with Velocity’s CX Model Editor.
Streamline Regression Testing
Designed specifically for regression testing, this dashboard provides key insights into your test execution and campaign success rates:
- Daily test case execution tracking – Monitor pass/fail rates and campaign performance.
- 90-day success rate trends – Identify patterns and optimize test coverage for efficiency.
- Proactive monitoring – Spot potential risks before they impact production, ensuring a smooth release process.
Automated Test Case Creation and Maintenance
Your customers’ needs are unique and their reasons for contacting you many. To accommodate this, you’ve built hundreds or thousands of paths to follow within your contact center systems, and testing that these paths deliver according to how you’ve designed is daunting. To cover more testing ground faster without compromising quality, leverage Velocity, which allows you to automatically generate test cases and link them to the customer journeys they match straight from your CX Model. With no coding knowledge necessary, an intuitive framework for inputting elements of each customer journey being tested, and assistance from our innovative auto-transcription technology, it’s easy to build and modify test cases for all your functional and regression load testing requirements.
Test Case Designer
Test Case Designer is a game-changer in CX test automation, offering a true no-code, visual-first experience that makes test case creation and management easier than ever. With intuitive visual mapping, built-in guardrails, and automated validation, Test Case Designer enables CX teams to build, maintain, and optimize test cases faster—without technical complexity. By eliminating execution failures, simplifying troubleshooting, and supporting multi-channel CX testing, Test Case Designer accelerates CX innovation and ensures seamless, reliable customer experiences at scale.
Omnichannel Test Scripting Framework
Make sure customers can reach you from any and every communication channel you offer, and can traverse your CX systems seamlessly to reach the outcomes they desire. Velocity lets you build your ideal omnichannel customer journeys, then create test scripts directly from those designs. You can view all your customer journeys across voice, web, chat, chatbot, email, and SMS in a single view, then test and monitor your journeys, including those that span multiple channels. interaction channels. Now you can be sure that the information provided by your customers during self-service sessions is correctly preserved when transferred to agents.
Integrated CX & AX Testing
To facilitate better conversations between customers and your agents and get them to their desired outcomes faster, you must test that customer data, which flows from self-service through to assisted service touch points, is accurate. Velocity lets you synthetically test-run complex processes, like CTI and agent routing and data passing, callback capabilities, outbound messaging, and more, all from the customer perspective and without tying up your agents or risking customer-facing issues slipping into production.
Automated Test Execution
Even after finding a way to automatically map your CX journeys, edit IVR call flows easily, and generate test cases that you can use to ensure your quality standards are being met for every path customers follow, you need a faster way to conduct testing that doesn’t compromise quality. Velocity lets you leverage test cases to quickly build IVR functional and regression testing campaigns that you can schedule to run, reuse, modify, and archive as needed, helping you meet continuous testing and continuous improvement goals.
Automating CX Functional & Regression Testing Means You Can:
Assure seamless CX across channels
IVR, chat, SMS, web
Accelerate CX Innovation
Link CX design to testing, ensuring journeys perform as designed
Collaborate across functions
A CX design hub with shared visual language
Maximize team productivity
Automate test case creation based on CX models
Future-proof CX systems
Align journeys to customer expectations and meet business goals.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Datasheet: Cyara Velocity – Connect Your Design to Assurance & Increase Automation
White Paper: DevOps for CX-Driven Digital Transformation
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.