• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact us
  • Request a demo
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
    • Cyara partner network
    • Cyara Academy
  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
    • Customer community
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • CEO’s desk
        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Datasheet: Cyara Velocity – Connect Your Design to Assurance & Increase Automation

Datasheet

Cyara Velocity

Cyara Velocity product icon
divider

Accelerate Development Cycles up to 70% with Automated Functional & Regression Testing

Customer experience (CX) is the battlefield where you win or lose business to competitors. Your customers expect integrated, infallible CX, but delivering it in omnichannel environments isn’t easy – especially for contact centers that rely on manual testing. In these cases, businesses often fail to detect critical issues, leading to expensive delays and lower customer satisfaction rates. 

Meet Cyara Velocity, your key to mitigating risk, increasing operational efficiency, and growing customer satisfaction.

Cyara Velocity is an AI-driven automated IVR testing tool that helps you deliver excellent customer experiences across all communication channels. Our industry-leading no-code, visual interface makes it easy to build your ideal customer journeys, then develop test scripts directly from those designs, ensuring that every journey performs exactly as intended. Velocity is the only solution that accelerates system development cycles 70% faster, while catching IVR issues early and increasing containment rates. 

10.2 - Demo - Test Case - Basic - Validation

Automated Functional & Regression Testing  

Assure quality end-to-end

Deliver quality across all channels, including IVRs, chatbots, SMS, and web.

Enhance collaboration

Bridge the gap between development and QA, enabling faster issue resolution and smoother CX alignment.

Future-proof CX systems

Reduce regression issues, ensuring new updates and features integrate seamlessly.

Maximize productivity and lower costs

Automate repetitive and labor-intensive testing tasks to lower costs, increase productivity, and reallocate resources to high-impact improvements.

Adapt for competitive advantage

Quickly adapt CX journeys to meet new customer expectations and respond to competitor innovations.

Velocity is Part of the Award-Winning Cyara AI-Led CX Transformation Platform

Cyara is the only AI-led CX Assurance platform that delivers continuous testing and monitoring across every channel in the modern contact center, from traditional IVRs to LLM-powered chatbots and everything in between: voice, digital, chatbot, web, and SMS. With a world-class customer success team and solutions that leverage the latest AI-technology, Cyara helps you confidently adopt the latest technology, too, so you can operate efficiently while delivering experiences that retain customers.  

Velocity Features

CX discovery

Automatically discover your IVR and create a hierarchical map. Build a baseline for cloud migrations and other projects.

Gear with wrench

CX model editor

Create and edit CX models in a common, intuitive visual language.

Test case designer

Create reliable test cases with our no-code visual builder.

Performance-gear in rotating circle icon

Automated test case creation & execution

Automate test case creation from customer journey maps, eliminating the need for time-intensive manual testing.

Collaborate-2 people with checkmark icon

End-to-end, continuous synthetic testing

Simulate customer journeys, replicating real interactions to validate CX performance. Continuously re-test to catch disruptions caused by updates.

Circle jigsaw

Built-in integrations

Integrate with Microfocus ALM for test management and with Jira for defect tracking. 

excellence-hand supporting 3 stars icon

Omnichannel journey testing

Assure cohesion across customer journeys (self-service and agent-assisted) and communication pathways (chatbot, email, SMS, voice, web, and web chat).

Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

Footer

  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
    • Cyara CentraCX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse
    • Cyara Pulse 360
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • Events & upcoming webinars
    • Resource library
    • On-demand webinars
    • Cyara portal & support site access
    • Customer community
  • About us
    • About Cyara
      • About us
      • Leadership
      • Careers
      • Cyara awards
      • Legal statements, policies, & agreements
    • Services
      • Cyara Academy
      • Consulting services
      • Customer success services
      • Technical support
    • News
      • CEO’s desk
      • Press releases
      • Media coverage
    • Partners
      • Partners
      • Integration & technology partners
      • Platform Integrations
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings