Cyara

Cyara Customer Experience Assurance Platform

AI BOT VALIDATION ACROSS EVERY CHANNEL, EVERY TECH STACK

Botium

Stop guessing how your bot will behave
Validate any AI agent — NLU, generative AI or agentic — across voice
and chat, before it affects your customers.
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Cut testing lifecycles by up to
70%

Replace manual scripting with objective-based testing that adapts as your AI agent or chatbot evolves, accelerating releases without sacrificing coverage.

Use CI/CD validation to find and fix issues
85%
earlier

Run automated tests on every build to catch conversation, prompt, and integration issues before release.

Test faster with our library of AI bot integrations, now at
55+

Connect to any AI bots you have through 55+ prebuilt integrations across leading AI bot vendors – NLU, generative and agentic.

One platform for every bot, AI agent, and architecture

Test, monitor, and improve AI voice and chat bots

Test prompts, APIs, and orchestration logic before anything ships

Validate prompts, integrations, APIs, and agent behavior throughout development, so issues are identified and resolved before deployment.

Validate agentic outcomes, not pass/fail

Define a persona, set a domain, and establish success criteria, then score every interaction against the goal, not a script.

Test real-world scenarios, not just technical flows

Simulate how different customer personas interact with your AI across industries, use cases, and edge cases.

Build and optimize NLP at any stage of the journey

Pinpoint intent overlap, entity extraction issues, confusion risk, and training data gaps before they impact customers.

Deploy AI that you, and your customers, actually trust

Stress-test agents against prompt injections, hallucinations, off-brand behavior, toxic language, and data leaks, to deliver secure, compliant, and safe AI experiences.

  • “[Cyara Botium] helps us greatly… a better bot leads to better KPIs and happier customers.”

    Jeffrey De Meulemeester, digital assistants manager, SNCB

  • “[Cyara] has empowered my team… towards our goal of providing unparalleled support to our customers.”

    Zachary Greenan, Cora NLU product owner

  • “With Botium, we have the assurance of complete coverage of all flows.”

    Director of DevOps & engineering transformation, leading Canadian bank

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Frequently Asked Questions

Cyara Botium is the industry’s leading conversational AI testing platform, designed to help enterprises test, monitor, and optimize every bot, every AI agent – from NLP to agentic, voice to chatbot – throughout the entire development lifecycle.

No, Botium does not require coding, programming, or scripting, which simplifies bot testing and automates manual work to reduce effort, cost, and risk.

Botium supports functional, regression, performance, and security testing, NLP analysis to refine your bot’s language model, and agentic testing to validate goal-driven AI, with continuous monitoring to catch issues after launch.

Yes, Botium supports any conversational AI channel, whether voice or chat, with multilingual testing and translation support for more than 50 languages, ensuring seamless communication across diverse customer bases.

As one of Botium’s testing types, AI Trust delivers LLM-focused testing that exposes and mitigates risk from prompt injections, hallucinations, off-brand behavior, and data leaks to bias, harmful content generation, and privacy or security vulnerabilities.

Botium integrates with 55+ conversational AI platforms via API, NLP, and end-to-end connectors, from market leaders to custom-built bots (what we like to call “bring your own bot”).

Botium can cut bot development cycles by up to 70% and boost self-service rates by up to 90% by eliminating manual testing labor and automating quality assurance processes.

Yes, Botium provides continuous testing and monitoring in production, with customizable dashboards and data-driven analytics to help teams identify performance issues and make smarter business decisions.

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

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