Power Your Bot with the World’s #1 Comprehensive Conversational AI Optimization Platform
Build Better Bots, Faster with Conversational AI Optimization
Revolutionize your conversational AI strategy with Botium, the industry’s leading conversational AI optimization platform. Our comprehensive suite of tools helps ensure your chatbots are built right, tested thoroughly, and continuously improved. From selecting the best technology to monitoring performance, Botium empowers you to deliver exceptional customer experiences while maximizing efficiency and reducing costs. Increase self-service rates by up to 80%, saving millions, and unlock the full potential of conversational AI with Botium.
End-to-End Conversational AI Optimization throughout the Development Lifecycle
As the world’s only true end-to-end conversational optimization platform, Botium helps leading enterprises develop and deploy reliable AI-powered bots faster and with greater confidence. Realize value from the earliest stages of the development lifecycle with Botium to help your teams design, develop and train your bot to accelerate chatbot development with control. Assure ongoing performance with continuous testing and monitoring, and ensure your bot meets compliance, quality, and customer standards, from development to deployment.
Introducing Botium
Struggling to Develop & Deploy Your LLM-Powered Bot?
Meet AI Trust
90% of AI-powered projects are stuck in POC, constantly delayed due to financial and reputational risks. But this doesn’t have to be your reality.
Meet AI Trust, Cyara’s suite of testing modules built specifically to address LLM risks impacting customer experiences and your reputation. Regain control over the bot development lifecycle, optimize your conversational AI-based chatbots and voicebots, and maximize the value of your AI investments.
FactCheck
Ensure your bots are generating reliable and accurate responses to your customers’ queries. Part of Cyara’s AI Trust offerings, FactCheck verifies your bot’s trustworthiness, allowing you to accelerate deployment without any unnecessary risk.
How Botium Delivers Value Along the Entire Bot Development Journey
Discover, build, test, and optimize the best bot experience & technology
Benchmark your data effortlessly to determine the best bot technology for your needs. With seamless integration with over 55 Chatbot technologies and all major NLU/NLP engines, our platform offers direct connectivity and automated testing for both text and voice interfaces. From functional to performance testing, embark on a design-driven development journey with confidence.
Accelerate bot performance with AI-enabled & leading edge features
Ensure high-quality, and accurate responses with our AI-powered data generator, harnessing the capabilities of OpenAI’s GPT4. Our platform offers multilingual testing and assurance, enabling seamless communication across diverse languages. Through humanification and voice testing, we guarantee that your bots respond appropriately under various conditions, including background noise and high volume. From understanding and response time to maintaining top-notch quality and accuracy, Botium provides comprehensive assurance for every aspect of your bot’s functionality.
Assure performance & scalability to minimize risk
Validate the performance and scalability of your bot through rigorous load and performance testing, ensuring they can effortlessly handle heavy traffic. Our platform also offers automated security and privacy-compliance testing, adhering to the stringent standards like OWASP and GDPR. Stay ahead of potential issues with automatic alerts providing detailed error information, accelerating troubleshooting and Mean Time to Resolution (MTTR) for uninterrupted operations.
Ensure seamless operations with our continuous maintenance & monitoring solutions
Benefit from automated monitoring of in-production customer journeys to uphold peak performance levels. Gain deep analytics and insights, allowing for detailed drill-downs, efficient root-cause analysis, swift defect resolution, and continuous improvement of your models’ knowledge base. With customizable and shareable dashboards and reports, achieve unparalleled visibility and control across your organization, empowering informed decision-making and proactive management of your systems.
With Botium, You Can:
Analyze and improve your bot’s ability to understand
Core to any Conversational AI or IVR system is the natural language understanding (NLU) engine behind it. The importance of training data – and clean training data – in getting that NLU engine to work is essential. Botium delivers rich, advanced NLP analytics, enabling you to pinpoint flaws immediately and giving you the opportunity to optimize your models’ knowledge base and performance leading to increased customer satisfaction.
Optimize and maintain consistent quality across all channels and platforms
A great user experience requires outstanding service, regardless of the customer channel or platform. Social messengers, websites, mobile apps, voice applications and IVR systems – Botium tests every customer channel and platform, so you can rest assured that your Conversational AI is working everywhere and anywhere that your customers may start their conversations.
Simulate human behavior and background noises
Humans are, by nature, imperfect. Botium can simulate human behavior, like typos, shorthand and slang, enabling you to train your chatbot to grasp the human touch. For Voice Assistants, Botium is equipped with a text-to-speech engine that generates audio files for voice testing, and gives you the ability to add different filters to your recordings so you can simulate background noise, different voice pitch, accents, and tone to assure a stable response in real-life circumstances.
Ensure your Conversational AI remains responsive under high load
The number of inquiries Conversational AIs have to serve varies greatly depending on the time of the day or year. Botium checks how well your Virtual Assistant will bear production load, and anticipates issues that could arise during heavy load conditions. This ensures that customers can communicate with them efficiently, and gives you confidence knowing you’re serving customers with a high-performing, stable platform that fulfills user expectations.
Generate thousands of meaningful user examples in minutes
If there’s one thing you can count on with Conversational AI, it’s that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Botium uses state-of-the-art natural language models to create relevant user examples for your chatbot. This helps you increase test coverage, and can be used for chatbot training purposes.
Connect with almost every chatbot technology
Botium supports chatbot testing and optimization in any language, for more than 55 conversational AI technologies and NLP engines — including everything from market-leading brands to in-house, custom-built chatbot applications. And just like the rest of Cyara’s AI-powered CX Assurance solutions, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of bot testing and automates previously manual work, reducing effort, cost and risk.
Discover your ROI potential with Botium
Labor Cost ROI Calculator
Companies can save up to 93% when automating manual jobs, such as Quality Assurance. When it comes to Conversational AI, testing scenarios become infinitely large and predicting user behavior is impossible. Based on industry metrics, this calculator is designed to show you the revenue uplift you may realize when moving from manual to automated testing!
Number of intents
How many intents does your Conversational AI have? (If your chatbot is multilingual, please count them per language).
Time spent manually testing today
How many hours per week does your team currently spend on manual testing?
Average hourly wage
What is the average hourly wage of your software testers (USD)?
Your Annual Savings
This ROI calculator is based on tangible productivity gains and does not account for savings associated with additional benefits, such as increased containment and deflection rate, higher quality or improved customer experience.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Datasheet: Natural Language Processing (NLP) Advanced Analytics, Training, & Testing
Product Video: Cyara Botium
Datasheet: Cyara Botium
Glossary: Essential Guide to Common Chatbot Terms
Product Demo: Minimize Risk with Cyara Botium
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.