Power Your Bot with the World’s #1 Comprehensive Conversational AI Optimization Platform
What Is Botium?
Botium is Cyara’s Conversational AI optimization platform, designed and built to help enterprises significantly reduce costs, and assure quality throughout the bot development lifecycle. Unlike other chatbot testing tools or manual efforts, Botium provides optimization for everything from selecting the right technology & designing customer journeys that improve containment & self-service, to performing every type of testing & monitoring giving you ultimate control and visibility. With Botium, you can increase self-service rates by up to 80% resulting in hundreds of millions of dollars in cost savings, accelerate innovation, and deliver a flawless customer experience across all channels and platforms.
How Botium Delivers Value Along the Entire Bot Development Journey
With Botium, You Can:
Analyze and improve your bot’s ability to understand
Core to any Conversational AI or IVR system is the natural language understanding (NLU) engine behind it. The importance of training data – and clean training data – in getting that NLU engine to work is essential. Botium delivers rich, static and dynamic analytics on this training data, enabling you to pinpoint flaws immediately and giving you the opportunity to improve performance.
Optimize and maintain consistent quality across all channels and platforms
A great user experience requires outstanding service, regardless of the customer channel or platform. Social messengers, websites, mobile apps, voice applications and IVR systems – Botium tests every customer channel and platform, so you can rest assured that your Conversational AI is working everywhere and anywhere that your customers may start their conversations.
Simulate human behavior and background noises
Humans are, by nature, imperfect. Botium can simulate human behavior, like typos, shorthand and slang, enabling you to train your chatbot to grasp the human touch. For Voice Assistants, Botium is equipped with a text-to-speech engine that generates audio files for voice testing, and gives you the ability to add different filters to your recordings so you can simulate background noise, different voice pitch, accents, and tone to assure a stable response in real-life circumstances.
Ensure your Conversational AI remains responsive under high load
The number of inquiries Conversational AIs have to serve varies greatly depending on the time of the day or year. Botium checks how well your Virtual Assistant will bear production load, and anticipates issues that could arise during heavy load conditions. This ensures that customers can communicate with them efficiently, and gives you confidence knowing you’re serving customers with a high-performing, stable platform that fulfills user expectations.
Generate thousands of meaningful user examples in minutes
If there’s one thing you can count on with Conversational AI, it’s that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Botium uses state-of-the-art natural language models to create relevant user examples for your chatbot. This helps you increase test coverage, and can be used for chatbot training purposes.
Connect with almost every chatbot technology
Botium supports chatbot testing and optimization in any language, for more than 55 conversational AI technologies and NLP engines — including everything from market-leading brands to in-house, custom-built chatbot applications. And just like the rest of Cyara’s AI-powered CX Assurance solutions, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of bot testing and automates previously manual work, reducing effort, cost and risk.
Discover your ROI potential with Botium
Labor Cost ROI Calculator
Companies can save up to 93% when automating manual jobs, such as Quality Assurance. When it comes to Conversational AI, testing scenarios become infinitely large and predicting user behavior is impossible. Based on industry metrics, this calculator is designed to show you the revenue uplift you may realize when moving from manual to automated testing!
Number of intents
How many intents does your Conversational AI have? (If your chatbot is multilingual, please count them per language).
Time spent manually testing today
How many hours per week does your team currently spend on manual testing?
Average hourly wage
What is the average hourly wage of your software testers (USD)?
Your Annual Savings
This ROI calculator is based on tangible productivity gains and does not account for savings associated with additional benefits, such as increased containment and deflection rate, higher quality or improved customer experience.
Cyara Automated CX Assurance Platform
Cyara Botium is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.