Power Your Bot with the World’s #1 Comprehensive Conversational AI Optimization Platform
What Is Botium?
Botium is Cyara’s Conversational AI optimization platform, designed and built to help enterprises significantly reduce costs, and assure quality throughout the bot development lifecycle. Unlike other chatbot testing tools or manual efforts, Botium provides optimization for everything from selecting the right technology & designing customer journeys that improve containment & self-service, to performing every type of testing & monitoring with data-driven insights into model optimization giving you ultimate control and visibility. With Botium, you can increase self-service rates by up to 80% resulting in hundreds of millions of dollars in cost savings, accelerate innovation, and deliver a flawless customer experience across all channels and platforms.
End-to-End Conversational AI Optimization throughout the Development Lifecycle
Botium helps an enterprise optimize every stage of conversational AI development. With Botium, you can create an effective design, efficiently develop and train your bot, and ensure ongoing performance with continuous testing and monitoring capabilities. As the world’s only true conversational optimization platform, Botium provides value from the earliest stages of the development lifecycle by empowering your teams to accelerate chatbot development with control, so you can be sure that your bots meet compliance, quality, and customer standards, even beyond initial deployment.
Introducing Botium
How Botium Delivers Value Along the Entire Bot Development Journey
Discover, build, test, and optimize the best bot experience & technology
Benchmark your data effortlessly to determine the best bot technology for your needs. With seamless integration with over 55 Chatbot technologies and all major NLU/NLP engines, our platform offers direct connectivity and automated testing for both text and voice interfaces. From functional to performance testing, embark on a design-driven development journey with confidence.
Accelerate bot performance with AI-enabled & leading edge features
Ensure high-quality, and accurate responses with our AI-powered data generator, harnessing the capabilities of OpenAI’s GPT4. Our platform offers multilingual testing and assurance, enabling seamless communication across diverse languages. Through humanification and voice testing, we guarantee that your bots respond appropriately under various conditions, including background noise and high volume. From understanding and response time to maintaining top-notch quality and accuracy, Botium provides comprehensive assurance for every aspect of your bot’s functionality.
Assure performance & scalability to minimize risk
Validate the performance and scalability of your bot through rigorous load and performance testing, ensuring they can effortlessly handle heavy traffic. Our platform also offers automated security and privacy-compliance testing, adhering to the stringent standards like OWASP and GDPR. Stay ahead of potential issues with automatic alerts providing detailed error information, accelerating troubleshooting and Mean Time to Resolution (MTTR) for uninterrupted operations.
Ensure seamless operations with our continuous maintenance & monitoring solutions
Benefit from automated monitoring of in-production customer journeys to uphold peak performance levels. Gain deep analytics and insights, allowing for detailed drill-downs, efficient root-cause analysis, swift defect resolution, and continuous improvement of your models’ knowledge base. With customizable and shareable dashboards and reports, achieve unparalleled visibility and control across your organization, empowering informed decision-making and proactive management of your systems.
With Botium, You Can:
Analyze and improve your bot’s ability to understand
Core to any Conversational AI or IVR system is the natural language understanding (NLU) engine behind it. The importance of training data – and clean training data – in getting that NLU engine to work is essential. Botium delivers rich, advanced NLP analytics, enabling you to pinpoint flaws immediately and giving you the opportunity to optimize your models’ knowledge base and performance leading to increased customer satisfaction.
Optimize and maintain consistent quality across all channels and platforms
A great user experience requires outstanding service, regardless of the customer channel or platform. Social messengers, websites, mobile apps, voice applications and IVR systems – Botium tests every customer channel and platform, so you can rest assured that your Conversational AI is working everywhere and anywhere that your customers may start their conversations.
Simulate human behavior and background noises
Humans are, by nature, imperfect. Botium can simulate human behavior, like typos, shorthand and slang, enabling you to train your chatbot to grasp the human touch. For Voice Assistants, Botium is equipped with a text-to-speech engine that generates audio files for voice testing, and gives you the ability to add different filters to your recordings so you can simulate background noise, different voice pitch, accents, and tone to assure a stable response in real-life circumstances.
Ensure your Conversational AI remains responsive under high load
The number of inquiries Conversational AIs have to serve varies greatly depending on the time of the day or year. Botium checks how well your Virtual Assistant will bear production load, and anticipates issues that could arise during heavy load conditions. This ensures that customers can communicate with them efficiently, and gives you confidence knowing you’re serving customers with a high-performing, stable platform that fulfills user expectations.
Generate thousands of meaningful user examples in minutes
If there’s one thing you can count on with Conversational AI, it’s that users will inevitably enter prompts that may be unknown or outside of the AI’s scope. Botium uses state-of-the-art natural language models to create relevant user examples for your chatbot. This helps you increase test coverage, and can be used for chatbot training purposes.
Connect with almost every chatbot technology
Botium supports chatbot testing and optimization in any language, for more than 55 conversational AI technologies and NLP engines — including everything from market-leading brands to in-house, custom-built chatbot applications. And just like the rest of Cyara’s AI-powered CX Assurance solutions, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of bot testing and automates previously manual work, reducing effort, cost and risk.
Discover your ROI potential with Botium
Labor Cost ROI Calculator
Companies can save up to 93% when automating manual jobs, such as Quality Assurance. When it comes to Conversational AI, testing scenarios become infinitely large and predicting user behavior is impossible. Based on industry metrics, this calculator is designed to show you the revenue uplift you may realize when moving from manual to automated testing!
Number of intents
How many intents does your Conversational AI have? (If your chatbot is multilingual, please count them per language).
Time spent manually testing today
How many hours per week does your team currently spend on manual testing?
Average hourly wage
What is the average hourly wage of your software testers (USD)?
Your Annual Savings
This ROI calculator is based on tangible productivity gains and does not account for savings associated with additional benefits, such as increased containment and deflection rate, higher quality or improved customer experience.
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Datasheet: Natural Language Processing (NLP) Advanced Analytics, Training, & Testing
Product Video: Cyara Botium
Datasheet: Cyara Botium
Glossary: Essential Guide to Common Chatbot Terms
Product Demo: Minimize Risk with Cyara Botium
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.