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Cyara Cloud Migration Assurance

Cyara Cloud Migration Assurance

Ensure Successful Contact Center Migrations with Comprehensive CX Assurance

Cloud Migration Assurance for Amazon Connect
Cloud Migration Assurance for Genesys Cloud
Cyara Cloud Migration Assurance-DevOps loop

Accelerate Migration and Assure Quality for Your Move to the Cloud

Contact Centers are the backbone of Customer Experience. For organizations that have spent years building their brand with quality CX delivered by the platforms, technologies, integrations and tools that form this backbone, cloud migrations are a massive undertaking that come with a lot of questions, expenses and risk. To migrate, improve and innovate customer experience once reaching the CCaaS platform of choice, contact centers need a solution that provides automated testing and monitoring of every customer channel, at every stage of their migration and beyond.

Cloud Migration Assurance Enables Organizations to:

Testing (gear in laptop)

Accurately Size, Scope & Plan Migrations

Stopwatch in motion

Accelerate Migrations without Compromising Quality

Productivity (Clock with gear)

Reduce Defects & Unplanned Work

Collaborate (3 people with arrows pointing between)

Coordinate & Synchronize Across the Organization

Agile and DevOps methodologies - arrows circling a bolt

Test, Validate & Certify Migration Readiness

Assure quality - hand cradling stars

Assure Migration Success & Performance from Day 1 & Beyond

5 Steps for Assuring Cloud Migration

Audit & Document, Design & Build, Test, Deploy, Maintain
Accelerator Rocket
  1. Audit & Document
    Cyara starts by crawling your existing customer journeys, generating IVR discovery documentation and a visual map of the CX delivered by your contact center. From this, we can automatically generate test cases specific to your journeys.
  2. Design & Build
    These test cases are used for automated functional and regression testing, directly exercising what you’ve developed, and helping you find and fix bugs before new journeys are deployed – no labor-intensive, repetitive manual work required!
  3. Test
    Cyara’s powerful platform helps you execute performance testing on everything ready for production, assuring that no matter the volume of customers reaching out, your cloud-based contact center system is configured properly to carry the load. 
  4. Deploy
    Beyond that, Cyara provides real-time monitoring of your in-production customer journeys, synthetically, automatically checking that your contact center continues to deliver flawless customer experiences.
  5. Maintain
    As you develop new customer journeys, add new channels and options for your customers, acquire new lines of business, and scale your operations, Cyara is there so your team can develop, test, deploy, and deliver exceptional customer experiences forever with less effort, cost, and risk.

Customers who assure their cloud migrations with Cyara:

Reach over 80% test automation coverage

Experience 238% Return on Investment (ROI)

Receive Investment Payback in Less than 3 Months

Gain Real-time Visibility of In-Production CCaaS Performance

Partners

Amazon Connect

Amazon Web Services

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.

Genesys Cloud

Genesys AppFoundry

Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.

Cyara Automated CX Assurance Platform

Cyara Accelerator is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

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Velocity

Functional & Regression Testing

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Botium

Chatbot Testing & Assurance

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Cruncher

Performance Testing

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Pulse

Customer Experience Monitoring

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ResolveAX

Agent Experience Assurance

Resources

Essential Guide to Contact Center Cloud Migration ebook

eBook: The Essential Guide to Contact Center Cloud Migration

Contact center leaders globally are leaving legacy on-premise contact centers behind, and have their eyes set on the cloud. You don’t want to be left behind, but are you ready for launch? Find out with our essential guide.
Learn More eBook: The Essential Guide to Contact Center Cloud Migration
Cyara-AWS ebook-Embrace the Future of Contact Centers with a Migration to the Cloud

eBook: Embrace the Future of Contact Centers with a Migration to the Cloud

Accelerate your move to Amazon Connect with Cyara. Learn how to migrate your contact center to the cloud with this AWS/Cyara ebook.
Learn More eBook: Embrace the Future of Contact Centers with a Migration to the Cloud
Cyara Cloud Migration Assurance for Amazon Connect

Datasheet: Cyara Cloud Migration Assurance for Amazon Connect

Learn how accelerate your contact center migration with less risk in the Cyara Cloud Migration Assurance for Amazon Connect datasheet.
Learn More Datasheet: Cyara Cloud Migration Assurance for Amazon Connect
Cyara Cloud Migration Assurance for Genesys Cloud

Datasheet: Cyara Cloud Migration Assurance for Genesys Cloud

Learn how Cyara Cloud Migration Assurance speeds and assures your move to a Genesys Cloud-based contact center in this datasheet.
Learn More Datasheet: Cyara Cloud Migration Assurance for Genesys Cloud
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Learn More

See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers

Watch a Demo

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