Cyara Cruncher
Ensure your CX delivers, even at your busiest – load test to make sure your system performs under pressure
Meet Cyara Cruncher, your solution to assure flawless CX, no matter the complexity and scale
To have confidence that your contact center infrastructure will live up to customer expectations, you must stress-test CX journeys before they go live so you can find defects before your customers do.
Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.
Outcome-Driven Load Testing: Best Practices for Flawless CX Performance
No matter your industry, audience, or location, load and performance testing your CX to assure systems work at scale is vital. Generating heavy, synthetic traffic to test infrastructure ahead of a new release, project, or platform migration is essential, but you need a focused strategy. And testing like this once isn’t enough.
For best results, you need a solution and experts with technical experience to guide you, first through small, incremental checks that confirm each element of your system is up to par. Then, once any issues these tests uncovered are resolved, it’s time to load test your contact center architecture as a whole.
Continuously testing to identify vulnerabilities that may be hiding in your infrastructure and fixing them as you find them is key to successful production deployment and better quality CX.
Complete Performance Testing for Accelerated Development
Before your CX channels are ready to be released to the public, it’s essential to ensure that they’re prepared to operate, even under heavy load conditions. Cruncher’s performance and load test simulate real-world customer interactions during the testing stage of development, so you can make necessary adjustments to ensure your system is working as designed at scale. With Cruncher, you can transform your CX strategy by scheduling automated load tests to assure digital and voice channels. If the tests uncover any errors, you can quickly address them ahead of customer impact and get your channels ready for deployment.
Cyara Cruncher Features
Click the tabs below to uncover all of Cyara Cruncher’s features.
Discover Defects
View Cruncher campaigns and load test reports packed with summary and drill-down details – like error breakdowns by test case – allowing you and your team to swiftly identify the origin and root-cause of issues.
Schedule Load Tests
Use the Cruncher Load Test Booking Calendar for an easy, self-service way to schedule your inbound and agent load tests, allowing you to plan ahead and stick to your testing plan.
Automate Test Execution
Choose your data set to test, create your Cruncher campaign with user-friendly editing and importing functionality, then sit back and let Cruncher automatically generate tens of thousands of simultaneous interactions.
Assure Digital/Voice Channels
Use Cruncher to test all communication pathways in omnichannel journeys, including chatbot, email, IVR, SMS, web, web chat, and voice, so that – no matter the scale – you can ensure that customers can always reach you.
Test with Real-World Customer Interaction Volumes
Run tests under sustained traffic loads, sharp peaks, and controlled volume, ensuring your CX continues to perform flawlessly throughout realistic scenarios, expected seasonal demand, and industry related events.
Enable Proactive Issue Resolution
Let Cruncher help you adopt a continuous testing approach so that you can ensure all aspects of your entire contact center ecosystem – whether on-prem or in the cloud – work together, identifying defects in your environment before your customers find them.
Integrate Application Data
Import data from API-compatible applications to augment test insights, drive efficient team collaboration, and reduce mean-time-to-repair (MTTR).
Leverage Load and Performance Testing Designed to Let You:
Test
Architecture
Test individual aspects of your architecture.
Find
& Fix
Find and fix breakpoints across on-prem and CCaaS.
Coordinate &
Synchronize
Assure technology, teams and 3rd-party providers work in sync.
Test to
Confirm
Confirm incremental changes that addressed breakpoints add up to overall flawless CX.
And Let Unmatched Industry Experts Guide You Every Step of the Way
Cyara’s team of performance and load testing experts has loads of experience, and we’re ready to put it to work for you.
Prepping for a peak season, product launch, or platform migration? Moving from on-premises to the cloud? Implementing new technology or software?
There are many moving parts to projects like these, and we will help you test them all.
Let Cyara objectively help you:
- Identify the right parties & systems that should be part of your comprehensive test plan
- Write & execute best-practice performance & load & tests
- Find breakpoints at individual & overall infrastructure levels
- Check that platforms, technology solutions, software & 3rd-party providers work in sync
- Triage issues for faster mean-time-to-repair (MTTR)
- Repeat the process as many times as it takes to achieve flawless CX
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
Infographic: Digital Transformation Research Report
Datasheet: Cyara Cruncher – Pressure-Test Your CX
Customer Story: Australian Financial Leader
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.