Cyara

Cyara Customer Experience Assurance Platform

CONTINUOUS CX PERFORMANCE ASSURANCE

Cruncher

Validate customer experience before every major release, cloud migration, seasonal traffic surge, and business-critical event.
Start performance testing
Peak event readiness | Release validation | Continuous assurance
Reduce downtime by up to
90%

Prevent customer-impacting outages by identifying performance issues before they reach production.

Eliminate manual testing with
100%
automated validation

Scale performance testing across complex customer journeys without increasing operational effort.

Validate CX performance with
40,000+
concurrent interactions

Make sure customer experiences perform under real-world conditions.

Transform performance testing into customer experience assurance

Replicate real-world demand, automate testing, uncover risks, and continuously assure customer experiences across every release, channel, and interaction.

Validate CX under real-world customer demand across every testing scenario

Prepare for seasonal traffic spikes, major product launches, cloud migrations, and other business-critical events with automated performance testing. Execute load, spike, stress, soak, scalability, and capacity tests.

Automate performance testing at scale

Replace manual testing with automated, high-volume validation across customer journeys and channels. Increase testing coverage, accelerate execution, and scale performance testing without increasing operational effort.

Validate complex customer journeys under real-world load

Validate routing logic, IVRs, self-service experiences, and customer journeys under real-world load, stress, and peak traffic conditions. Make sure every interaction, workflow, and business rule performs reliably.

Identify performance risks before customers do

Uncover capacity constraints, workflow bottlenecks, routing failures, and infrastructure issues before they reach production. Early visibility helps teams reduce downtime risk, accelerate releases, and prevent customer-impacting disruptions.

Accelerate resolution with actionable performance insights

Turn performance testing data into actionable insights with detailed reporting and drill-down analysis. Quickly pinpoint issues, accelerate resolution, and improve CX reliability.

  • When it comes to speeding up the testing process, Cyara is
    truly transformative.”

    Pavan Madireddy, Associate VP, group quality engineering practice

  • “Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation regarding reuse.”

    QA director, Major Australian bank

Resources

Frequently Asked Questions

Cyara Cruncher is an AI-powered automated CX performance and load testing solution that generates thousands of test calls to simulate real-world customer activity. It stress-tests your CX channels to ensure your infrastructure performs reliably even during heavy traffic, sharp peaks, and controlled volume scenarios.

Cruncher supports performance testing across voice and digital customer experience channels, including IVR, voice, chatbot, SMS, email, web, and web chat, allowing organizations to validate omnichannel customer journeys at scale.

Cruncher automatically generates tens of thousands of simultaneous interactions to replicate a wide range of conditions, including sustained traffic loads, sharp peaks, and controlled volume that mirror realistic scenarios like seasonal demand and industry-related events.

Yes, Cruncher is part of Cyara’s broader platform, which integrates with all CCaaS, UCaaS, CRM, helpdesk, and AI providers to support comprehensive testing across your entire technology stack.

Cruncher includes a self-service load test booking calendar that lets you schedule inbound and agent load tests in advance, so you can plan ahead and stay on track with your testing strategy.

By identifying performance issues before they reach production, Cruncher helps organizations reduce downtime by up to 90%, accelerate releases, and maintain customer experience during major events and ongoing platform changes.

Yes, Cruncher provides detailed load test reports with summary and drill-down views, including error breakdowns by test case, so teams can quickly pinpoint the origin and root cause of any issues.

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The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

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