Cyara

Cyara Customer Experience Assurance Platform

AI-POWERED LOAD & PERFORMANCE TESTING

Cyara Cruncher

Ensure your end-to-end customer journeys meet performance standards under real-world load, no matter the traffic surges.

Start performance testing

Cyara Cruncher

Assure flawless CX, no matter your complexity and scale

As customer expectations continue to rise and contact center environments grow more complex, you must stress-test your CX journeys and eliminate defects before your customers are affected.

Cruncher automatically generates thousands of test calls, simulating real-world customer interactions and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.

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Reduce downtime by up to
90%

Leverage comprehensive, cross-channel performance testing

No matter your industry, audience, or global location, it’s essential to ensure your CX channels are prepared to operate, even under heavy load conditions, before they’re released to the public.

Cruncher’s AI-driven performance and load tests simulate real-world customer interactions during the testing stage of development, so you can make necessary adjustments to ensure your system is working as designed at scale. With Cruncher, you can transform your CX strategy by scheduling automated load tests to assure digital and voice channels. If the tests uncover any errors, you can quickly address them ahead of customer impact and get your channels ready for deployment.

ACCELERATE DEVELOPMENT WITH CONFIDENCE

With Cruncher’s AI-powered load and performance tests, you can:

  • Validate individual aspects of your CX infrastructure.
  • Find and fix defects across on-prem and CCaaS environments.
  • Coordinate technology, teams, and third-party providers to work in sync.
  • Confirm incremental changes that addressed vulnerability to assure flawless CX.
See Cruncher in action

CX Assurance Engine

Cyara Cruncher features

  • Discover defects

    View Cruncher campaigns and load test reports packed with summary and drill-down details – like error breakdowns by test case – allowing you and your team to swiftly identify the origin and root-cause of issues.

  • Booking a test

    Schedule load tests

    Use the Cruncher Load Test Booking Calendar for an easy, self-service way to schedule your inbound and agent load tests, allowing you to plan ahead and stick to your testing plan.

  • Setting test case parameters

    Automate test execution

    Choose your data set to test, create your Cruncher campaign with user-friendly editing and importing functionality, then sit back and let Cruncher automatically generate tens of thousands of simultaneous interactions.

  • web test campaign success

    Assure digital/voice channels

    Use Cruncher to test all communication pathways in omnichannel journeys, including chatbot, email, IVR, SMS, web, web chat, and voice, so that – no matter the scale – you can ensure that customers can always reach you.

  • test booking dashboard

    Test with real-world customer interaction volumes

    Run tests under sustained traffic loads, sharp peaks, and controlled volume, ensuring your CX continues to perform flawlessly throughout realistic scenarios, expected seasonal demand, and industry related events.

  • Cruncher test campaign dashboard

    Enable proactive issue resolution

    Let Cruncher help you adopt a continuous testing approach so that you can ensure all aspects of your entire contact center ecosystem – whether on-prem or in the cloud – work together, identifying defects in your environment before your customers find them.

  • Running a Cruncher campaign

    Integrate application data

    Import data from API-compatible applications to augment test insights, drive efficient team collaboration, and reduce mean-time-to-repair (MTTR).

Testimonials

“Cyara as a service has been massively helpful.”

George Seddon

Group contact routing manager,
Vitality

“We would have never met our timeline without… the Cyara platform.”

Call center technology manager

Energy leader

“When it comes to speeding up the testing process, Cyara is truly transformative.”

Pavan Madireddy

Associate VP, group quality engineering practice,
TD Bank

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Resources

FAQ

Cyara Cruncher is an AI-powered automated CX performance and load testing solution. Cruncher automatically generates thousands of test calls, simulating real-world customer activity, to stress-test CX channels to ensure your infrastructure will continue to perform even during periods of heavy traffic, sharp peaks, and controlled volume.

Cruncher empowers you to assure performance across all digital and voice CX channels.

Cruncher helps you understand how your CX channels perform under real-world customer traffic by offering a variety of tests. Cruncher automatically generates thousands of test calls to create a wide range of conditions, such as sustained traffic loads, sharp peaks, and controlled volume, mimicking realistic scenarios such as seasonal traffic and industry-related events.

Cruncher is part of Cyara’s AI-powered CX productivity, growth, and assurance platform, which integrates seamlessly with all CCaaS, UCaaS, CRM, helpdesk, and AI providers.

You can easily schedule load tests with Cruncher’s Load Test Booking Calendar. This self-service tool allows you to plan ahead and stick to your testing strategy by scheduling your inbound and agent load tests with ease.

Cruncher, as part of Cyara’s AI-powered CX productivity, growth, and assurance platform, helps customer-obsessed brands, contact center teams, and CX leaders design and deliver exceptional, frustration-free customer interactions.

smiling customer using the AI-led Cyara platform to test customer experience

The Cyara Agentic Platform

Cyara is the customer experience safety net behind the scenes, testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.

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