Cyara Toll-Free Fast Check
Automatically test every toll-free number, with ZERO manual effort
Eliminate the slow, costly, error-prone process of manual testing and get fast, accurate, automated validation of all toll-free numbers provisioned by your organization.
Toll-free numbers (TFNs) offer a convenient way for customers to reach your business from any phone line, at any time, without incurring costs. However, defective, inactive or misdirected numbers can cause a wide range of negative consequences for both you, and your customers.
Businesses with a high volume of TFNs need assurance that every call is being routed and answered correctly
Lost revenue, poor customer experiences, damaged brand reputation, and even penalties imposed by regulatory organizations are just a few of the reasons you need to assure your TFNs are answering calls as intended.
Additionally, manually testing and keeping track of hundreds or thousands of active, frequently changing toll-free numbers can put a huge strain on your team’s resources. Manual dialing is a time-consuming and monotonous task and easily prone to human error.
Until now, there has never been a better, automated way to seamlessly, effortlessly and accurately test TFNs.
Introducing Automated Toll-Free Number Testing from Cyara
Cyara Toll-Free Fast Check is the ONLY automated solution that can test and transcribe every toll-free number your business uses, giving you fast, accurate test results in as little as 48 hours,* instead of weeks or months.
Faster Testing Means Fewer Missed Connections
Brought to you by the leader in automated testing and monitoring, Cyara Toll-Free Fast Check comes with our white-glove service which means NO setup, subscription or training – and no risk of disruption to your business or other testing efforts. Simply submit your CSV file and our experts will conduct all your TFN tests for you, leveraging the industry’s most advanced automated CX testing platform.
Now you can identify numbers that need immediate attention faster, and gain peace of mind that customer calls are being answered as intended.
* based on volume
With Cyara Toll-Free Fast Check, You Can:
Eliminate Manual Testing
Reallocate testers’ time to other tasks
Get Fast Test Results
See detailed reporting on unsuccessful calls
Reduce Costs & Avoid Penalties
Identify and take action on defective or unused TFNs
Be confident that your inventory of TFNs is accurate and can be trusted to work as intended
How Does Toll-Free Number Testing Work?
Cyara’s white-glove service reduces the cost, time and risk associated with manual toll-free number testing, so you can focus on delivering flawless customer experiences.
- Simply send us a CSV file containing your list of toll-free numbers to test.
- Using Cyara’s advanced, industry-leading cloud platform, Toll-Free Fast Check tests and transcribes the first prompt of every toll-free number on your list quickly and accurately.
- You’ll receive a detailed report on the status or cause of failure for any unsuccessful calls, giving you full visibility and valuable insight into where failures are occurring.
Cyara Automated CX Assurance Platform
Functional & Regression Testing
Chatbot Testing & Assurance
Customer Experience Monitoring
Agent Experience Assurance
Global Telecom Assurance
Cyara Toll-Free Fast Check is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Datasheet: Cyara Toll-Free Fast Check
How-To Guide: How to Analyze & Optimize the Customer Experience
Customer Story: Leading US Health Insurance Provider
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers