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Cyara Customer Experience Assurance Platform

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    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
          • Network & endpointsValidate WebRTC media paths and agent desktop connectivity
    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
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Consulting Services

Experts That Work With You

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If you have the need for speed and quality, you have come to the right place. Find the Professional Services solution for your CX project. Our experts are here to empower you every step of the way—offering tailored training, collaborative support, full-service project execution, and strategic planning to drive your success. 

Consulting Services to Propel Every Stage of Your CX Assurance Journey

Fast Start Packages 

Become a certified Cyara Guru with one of our expertly tailored Fast Start Packages (FSP)! Each FSP is led by one of Cyara’s Professional Services Consultants, customized to each product on the Cyara Platform.  Our FSPs include instructor-led classes, best practices, and workshops personalized to your own business needs. 

Managed Load Testing Packages 

Get going with your load testing to prove the performance of your CX initiatives. Let Cyara work with you to plan, prepare, run, and report on your performance needs. A Cyara expert will do the work required to ensure that your system will be fully capable of handling the load that it was set out to sustain. 

Ad-Hoc Instructor Led Training Courses 

Learn from the Pros! Instructor-led training from one of our Professional Services Consultants will give you a hands-on, interactive experience.   

Managed Services/Consultation Packages 

A package tailored to your specific needs included with your annual Cyara subscription. Work collaboratively with Cyara Professional Services Consultants throughout your subscription. Our experts will work with you on test planning and execution, training and onboarding needs, and consultancy on end-to-end CX initiatives. 

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The Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

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