Identify & resolve issues throughout the development lifecycle
In a nutshell, continuous testing is a pattern of work where testing occurs at every stage of your development life cycle with the goal of evaluating the quality and stability of software. It differs from traditional – usually manual – testing, which involves clearly defined handoff phases between development and quality assurance (QA) teams.
In this more traditional approach, development progress stops when it’s time to put work to the test, so that QA teams can run their performance tests, document their findings, and go back to development with the results. Now development starts work again, resolving any uncovered issues, then re-submitting new work for more testing… and the cycle continues.
There is a better way. That way is continuous testing.
Continuous testing helps you resolve issues before impacting your budget & CSAT
When organizations opt for a more traditional testing approach, the ensuing stop-start cycle can cause project delays, and widens the gap between development and QA environments, hiding bugs, slowing down feedback, and layering issues on top of others, making it near impossible to identify the source of problems without having to start from scratch when bugs are found.
This puts extreme pressure on contact center leaders responsible for the development effort and QA behind cloud migrations or technology investments who know from experience that testing in silos will reveal errors that need fixing before releases can be deployed. And for developers and testers themselves, it means long hours, late nights, and weekend work at the end of every release and testing cycle.
Now’s the time to embrace new processes, and what better place to start than with adopting continuous testing.
Automation — The Key to Successful Continuous Testing
Reimagine your testing strategy
To successfully adopt a continuous testing approach and add efficiency to the way your teams work, speed to adopting innovations, and quality to your CX, you’ll need to reimagine your testing strategy.
The key to success is automation, which reduces manual work, labor-intensive documentation, and the risk of human error as you gain momentum and move faster in a continuous testing cycle.
With automation, your QA & development teams can:
- Deliver CX improvements faster
- Eliminate testing as a bottleneck
- Validate that major events, such as cloud migrations, technology integrations and seasonal peaks don’t introduce system failures
- Proactively uncover issues to be fixed before they compound
- Improve testing coverage and quality to ensure your CX infrastructure works seamlessly at scale
- Augment test insights, drive efficient team collaboration, and reduce mean-time-to-repair
When a leading global organization implemented continuous testing practices, they were able to reduce release timelines from 3 to 1 weeks while simultaneously lowering application development effort by 30%.
Read more about this and other continuous testing use cases in the Continuous Testing Report.
The growing complexity of modernized contact center platforms increases the likelihood of failures in quality and system performance. Consequently, testing is more important than ever. But time, cost, and resource constraints can leave teams scrambling to test just before go-live. Or worse, skipping tests to meet deadlines. This means issues are often found too late to be fixed – or never found at all – making their way into production and customer-facing applications.
Organizations need a solution like the Cyara Platform, which enables automated, continuous testing from design and development, through regression and load, and right to in-production, live monitoring, to validate system performance at every stage and in every customer experience channel.