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Continuous Testing Solutions

Cyara Solutions:
Continuous Testing

Identify & resolve issues throughout the development lifecycle

Group of team workers and programmers

In a nutshell, continuous testing is a pattern of work where testing occurs at every stage of your development life cycle with the goal of evaluating the quality and stability of software. It differs from traditional – usually manual – testing, which involves clearly defined handoff phases between development and quality assurance (QA) teams.

In this more traditional approach, development progress stops when it’s time to put work to the test, so that QA teams can run their performance tests, document their findings, and go back to development with the results. Now development starts work again, resolving any uncovered issues, then re-submitting new work for more testing… and the cycle continues.

There is a better way. That way is continuous testing.

Continuous testing helps you resolve issues before impacting your budget & CSAT

Productivity (Clock with gear)

Maximize efficiency and reduce resource costs

Efficiency (lightning bolt in circle)

Accelerate release rates and technology migrations

Alert triangle icon

Improve CX quality and mitigate the risk of errors

Motivation (thumbs up)

Boost productivity while increasing test consistency and coverage

When organizations opt for a more traditional testing approach, the ensuing stop-start cycle can cause project delays, and widens the gap between development and QA environments, hiding bugs, slowing down feedback, and layering issues on top of others, making it near impossible to identify the source of problems without having to start from scratch when bugs are found.

This puts extreme pressure on contact center leaders responsible for the development effort and QA behind cloud migrations or technology investments who know from experience that testing in silos will reveal errors that need fixing before releases can be deployed. And for developers and testers themselves, it means long hours, late nights, and weekend work at the end of every release and testing cycle.

Now’s the time to embrace new processes, and what better place to start than with adopting continuous testing.

Automation — The Key to Successful Continuous Testing

Reimagine your testing strategy

To successfully adopt a continuous testing approach and add efficiency to the way your teams work, speed to adopting innovations, and quality to your CX, you’ll need to reimagine your testing strategy.

The key to success is automation, which reduces manual work, labor-intensive documentation, and the risk of human error as you gain momentum and move faster in a continuous testing cycle.

With automation, your QA & development teams can:

  • Deliver CX improvements faster
  • Eliminate testing as a bottleneck
  • Validate that major events, such as cloud migrations, technology integrations and seasonal peaks don’t introduce system failures
  • Proactively uncover issues to be fixed before they compound
  • Improve testing coverage and quality to ensure your CX infrastructure works seamlessly at scale
  • Augment test insights, drive efficient team collaboration, and reduce mean-time-to-repair

When a leading global organization implemented continuous testing practices, they were able to reduce release timelines from 3 to 1 weeks while simultaneously lowering application development effort by 30%.

Read more about this and other continuous testing use cases in the Continuous Testing Report.

Read the Continuous Testing Report

The growing complexity of modernized contact center platforms increases the likelihood of failures in quality and system performance. Consequently, testing is more important than ever. But time, cost, and resource constraints can leave teams scrambling to test just before go-live. Or worse, skipping tests to meet deadlines. This means issues are often found too late to be fixed – or never found at all – making their way into production and customer-facing applications.

Organizations need a solution like the Cyara Platform, which enables automated, continuous testing from design and development, through regression and load, and right to in-production, live monitoring, to validate system performance at every stage and in every customer experience channel.

Continuous Testing Resources

Continuous Testing Checklist

Checklist: Continuous Testing Readiness

Does your organization have the systems, processes, and organizational alignment in place that will enable you to take full advantage of continuous testing practices? This checklist outlines many of the foundational characteristics that have helped teams like yours achieve measurable successes with continuous testing – including faster development cycles, improved efficiency, and less rework in QA.
Learn More Checklist: Continuous Testing Readiness
Continuous Testing Enables Doing More With Less

Infographic: The Value of Continuous Testing

Continuous testing enables you to do more and deliver better results with less, resulting in higher quality and lower costs. Learn how Cyara can help.
Learn More Infographic: The Value of Continuous Testing
7 Types of Automated Performance Testing Every Contact Center Needs

Infographic: Continuous Testing Term Glossary

Learn the seven types of automated performance testing that every contact center needs in this infographic.
Learn More Infographic: Continuous Testing Term Glossary
4 Key Advantages of Continuous Testing ebook

eBook: 4 Key Advantages of Continuous Testing

Continuous testing makes the entire development cycle more efficient, resulting in improved software, better CX, and major cost-saving advantages. Download the ebook and see how Cyara’s Automated Customer Experience Assurance Platform ensures a seamless end-to-end journey for your customers by integrating a variety of tests throughout the process.
Learn More eBook: 4 Key Advantages of Continuous Testing
Diego Lo Giudice, VP and Principal Analyst, Forrester speaking at Xchange 2019

Xchange 2019 Session Replay: Diego Lo Giudice of Forrester on The 12 Must-Dos for Continuous Software Testing

Diego Lo Giudice, VP and Principal Analyst, Forrester speaks on Continuous Software Testing at Cyara Xchange 2019. Diego introduces a dozen must-dos that bring application development and delivery, and continuous testing practices, up to speed.
Learn More Xchange 2019 Session Replay: Diego Lo Giudice of Forrester on The 12 Must-Dos for Continuous Software Testing

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