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Cyara

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Cyara Customer Experience Assurance Platform

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    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
          • Network & endpointsValidate WebRTC media paths and agent desktop connectivity
    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
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The contact center is being rebuilt around AI.

Cyara makes sure it works.

Prove agent behavior, end-to-end journeys, and performance at peak load before go-live.
Request a demo
OUR MISSION

We test what scripts can’t

AI agents reason, decide, and act in your brand’s name. They behave less like software you sign off once than like people you supervise. Cyara is how enterprises prove their agents are ready before customers meet them, and how they know what those agents are doing once they are live.

PROOF BEFORE LAUNCH. VIGILANCE IN PRODUCTION.

PROOF, NOT PROMISES

The AI trust company for customer experience

The choice of the top 5 brands in insurance, banking, healthcare and life sciences, and technology

450+

enterprise
customers

5B

customer relationships
assured worldwide

15B+

data points
captured annually

90%

reduction in
testing time

90%

recapture of
abandoned callers

140+

countries
covered

TRUSTED WHERE FAILURE IS NOT AN OPTION

The no. 1 choice of the world’s most powerful brands

  • ADP
  • Amazon
  • AT&T
  • salesforce
  • Vodafone
  • eBay
  • Microsoft
  • Blue California
  • Liberty Mutual insurance
  • Agero
  • Anthem
  • Zoom

Rated by Cyara customers.

HOW LEADING ENTERPRISES USE CYARA TO SUCCEED

Customer story-Global Call Forwarding
Customer story-MCCA
Customer story-myob

CYARA AI TRUST OBSERVABILITY

Trust you can prove on
every production call

1

Score every live call

Quality and compliance, graded on every conversation —independently, against your policies, not the vendor’s.

2

Detect failures as they happen

Drift, loops, hallucinations — alert before customers or regulators feel it.

3

Close the testing gap automatically

Every production failure is analyzed into the missing tests that would have caught it — the answer to “why didn’t testing catch it?”

ONE CLOSED LOOP

Every production failure makes the next release stronger

BUILD

Production-grade evals

VALIDATE

End-to-end journeys

STRESS

Production-scale load

OPERATE

AI trust observability

THE LOOP CLOSES

— What production teaches becomes the next test

See what your AI agents do
under pressure

Get a live demo of the Cyara Agentic Platform and find out what your current process isn’t catching.

Request a demo

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