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Cyara Customer Experience Assurance Platform

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Automated Customer Experience Assurance Platform

Cyara Automated CX Assurance Platform

Accelerate CX Testing & Increase Quality across Digital & Voice Channels

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70
Faster Time to Market

80
Reduction in Testing Time

800
Greater Test Coverage

Cyara users experience improvements in speed, quality, and efficiency.

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Assure Better Customer Experiences, at Scale

End-to-End CX Automation

The Cyara Platform is the only automated CX assurance solution that offers full visibility and control over your entire customer experience on every channel, from the pre-production visualization of IVR and chatbot customer journeys, to post-production and live voice quality monitoring.

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Cyara CX Transformation Platform-products including Cruncher, Voice Assure, Velocity, Pulse, BotiuAI, ResolveAX, CentraCX

FLAWLESS CX ASSURANCE

Cyara generates simulated customer traffic to give you an outside-in view of how your contact center systems perform during real-world interactions, Ensure journeys on every channel are operating flawlessly, from IVR and agent routing to chatbots, SMS, email, and more.

Cyara Product Screen Results Summary
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EASY-TO-USE AUTOMATION

Increase CX quality by maximizing automation around testing and monitoring, including automated discovery of your current CX, as well as automated test script creation and maintenance, through a user-friendly interface. No coding required!

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Call Explorer

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Call Routing & Agent Desktop Testing

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Global In-Country Dialing

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Omnichannel Testing

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REST API Integrations

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Voice Quality Testing

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Deliver Flawless CX throughout Every Customer Interaction

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Cyara Cruncher

Test your systems at scale with load performance testing. Ensure they function as designed at peak performance.

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Cyara Voice Assure

Test and monitor your inbound and outbound call paths, with a global network that replicates call flows from multiple providers and locations in more than 80 countries.

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Cyara Velocity

Connect the CX development lifecycle (waterfall, DevOps, or Agile), from design through functional and regression testing, and rapidly innovate your CX while assuring quality.

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Cyara Pulse

Perform customer experience monitoring. Identify issues, troubleshoot problems in real-time, and deliver the best possible customer experience.

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Cyara Botium

Quality test and monitor your chatbots to be sure they understand what your customers are asking. Train them to deliver fast, accurate answers every time.

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Cyara ResolveAX

Monitor live agent voice quality in real time to help pinpoint connectivity issues that could impact the customer experience.

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Cyara CentraCX

Collect, understand & action customer feedback to design better CX with real-time Voice of the Customer for contact centers.

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Learn More about Cyara’s Products

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Cyara Automated CX Assurance Platform On-Demand Demo

Demo: See How the Cyara Platform Works

Take 20 minutes to learn how the Cyara Automated CX Assurance Platform accelerates CX testing, increases quality across digital and voice channels, and assures omnichannel customer journeys end-to-end this on-demand demo from one of our CX experts.
Learn More Demo: See How the Cyara Platform Works
Cyara Automated CX Assurance Platform datasheet

Datasheet: The Cyara CX Assurance Platform

Accelerate customer experience testing, increase quality across digital and voice channels, and assure omnichannel customer journeys end-to-end with the Cyara Automated CX Assurance Platform.
Learn More Datasheet: The Cyara CX Assurance Platform
Cyara Automated CX Assurance Platform video

Product Video: See How the World’s Leading CX Assurance Platform Works

Learn more about the Cyara Platform and how we can help ensure you are the first to know about issues with your customer experience.
Learn More Product Video: See How the World’s Leading CX Assurance Platform Works
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See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers.

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