Platform

CX Assurance Platform

Accelerate CX development, increase quality across digital and voice channels, and assure customer journeys end-to-end

Customer Smiles. Delivered at Scale.

Platform Omnichannel
Platform Cloud Velocity Cruncher Pulse

Velocity

Connect the CX development lifecycle, from design through functional and regression testing, and rapidly innovate your CX while assuring quality

Cruncher

Test your systems at scale to assure they function as designed at peak performance

Pulse

Monitor your CX and identify issues, troubleshoot problems in real-time, and deliver the best possible customer experience

Resources

See Cyara in Action

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Read about Cyara’s CX Assurance Platform

Learn more about Cyara’s CX Assurance Platform

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How Mature is Your Customer Experience Program?

Learn about the 5 Stages of Customer Experience Maturity

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Key Differentiators

Most Comprehensive CX Assurance Platform

Support the broadest CX assurance needs design through functional and regression testing to performance testing and production monitoring

Maximum Automation

Increase CX quality by maximizing automation around testing and monitoring, including automated discovery of your current CX, and automated test script creation and maintenance

Easy to Use

Intuitive interface for building test scripts – no coding required – and ability to share test scripts across the assurance lifecycle

Platform Screen
Platform Screen

 

End-to-end Testing and Monitoring

Assure journeys comprehensively from self-service through to agent-assisted service, and even assure the agent desktop experience

Omnichannel

Test the widest array of voice and digital channels, including IVRs, agent routing, web, chat, chatbots, SMS and email

CX Assurance from the Outside-in

Simulate real-world customer interactions to assure journeys as your customers would experience them

Results

Faster Time To Market
Faster Time Per Test
Test Coverage
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