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Cyara Customer Experience Assurance Platform

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    • AI-Led CX Assurance Platform
    • AI vision for CX
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    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Cyara’s AI-Led CX Productivity, Growth & Assurance Platform

Predict & prevent communication channel failures before they happen

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Omnichannel CX testing & monitoring — from voice, bots & SMS to AI-led channels

Cyara is the customer experience safety net behind the scenes – testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off. Leading global brands trust Cyara to support mission-critical transformations, reduce risk, and ensure flawless customer experiences across modern, dynamic environments.

Voice

  • Inbound calls
  • Outbound calls
  • IVR
  • VoIP

Messaging & chat

  • Live chat
  • Chatbots & virtual assistants
  • SMS

Email & asynchronous communication

  • Customer service email
  • Automated email response

Emerging AI & automation channels

  • AI voicebots & conversational AI
  • Generative AI & LLM chatbots
  • Proactive AI outreach

High-stakes consequences for bad CX

When communication fails, trust erodes, revenue disappears, and regulators notice.

Financial Risk

$3.8T lost annually due to avoidable customer churn

Regulatory Risk

$14B in global fines issued for non-compliance in 2024

Reputational Risk

67% of customers leave a brand after just one poor customer experience

What is CX assurance?

CX assurance is about ensuring your customers have a smooth, reliable, and frictionless experience, regardless of the communication channel they use. It involves proactively testing, monitoring, and optimizing CX across all voice, digital, and AI-driven channels to assure performance and satisfaction at every customer touchpoint – and eradicate bad customer experience. 

Why CX assurance matters

Dollar sign in circle

Protect your revenue

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Boost brand trust

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Cut costs & complexity

Award ribbon with check mark

Ensure compliance

Deliver customer experience that builds trust

Stranded driver denied help due to unexpected call volume

Consider this scenario: 

A customer is driving through a storm when his car slides off the road into a snowbank. When he calls his roadside assistance provider for help, an automated message tells him to try back in 30 minutes due to “unexpected call volume.” 

The customer then tries to connect with a chatbot via the company website or mobile app, but the AI can’t understand his request for assistance. He’s directed to a general queue instead of directly to an agent who can send him the service truck he needs.

The obvious lack of CX assurance leads to frustration that tests the customer’s trust, loyalty, and willingness to expand his business with the company. 

Stranded driver denied help due to chatbot not understanding the request

Explore Cyara’s Platform

No one else protects you like Cyara can

The most customer-obsessed companies in the world choose Cyara for automated and user-friendly solutions powered by AI.

Cyara Velocity product icon

Functional, regression, & objective testing

AI-driven automation accelerates system development cycles with IVR testing that catches issues early and increases containment.

Cyara Cruncher product icon

Performance testing

Simulate real-world conditions with AI-powered CX testing for load, stress, and capacity performance.

Learn more >

Cyara Pulse product icon

CX monitoring

Detect outages and service issues through AI-infused omnichannel IVR monitoring.

Cyara Voice Assure product icon

Telecom assurance

Reduce call failure with physical infrastructure in 120+ countries and AI-enhanced telecom monitoring coverage for 360+ carriers. 

Cyara ResolveAX product icon

Agent environment assurance

Regain visibility into agent environments with AI-driven proactive monitoring, automated alerts, and troubleshooting guides to ensure top-quality interactions. 

Cyara Number Trust product icon

Call ID line assurance

Continuously scan mobile networks and spam-blocking apps worldwide for real-time visibility into outbound caller ID presentation. 

Learn more >

Cyara Botium product icon

Conversational AI optimization

Develop and deploy better CX bots faster while maximizing efficiency and cutting costs.

AI Trust logo icon

Generative AI assurance

Tackle the unique risks of GenAI-powered bots, including hallucinations, misuse, security, compliance, and more.

Learn more >

Cyara watchRTC

WebRTC monitoring 

Identify and resolve issues affecting your WebRTC-based applications. 

Learn more >

Cyara’s newest features

Cyara Agent Assist Assurance

The only solution that validates agent assist applications, ensuring human agents receive accurate, real-time, contextual information. 

Test Case Designer

The first truly no-code, visual test automation tool for CX teams, built to simplify test creation and management in Cyara Velocity. 

Intelligent Insights

Turns complex CX data into actionable insights with self-service dashboards, AI-driven anomaly detection, and trend tracking, without IT support. 

Cyara Copilot

Cyara’s launch into agentic AI, Cyara Copilot, boosts productivity with automation and intelligent guidance within the Cyara platform and via Slack.

Cyara Pulse 360 dashboard-test results
Cyara Pulse 360 dashboard-test case designer
Cyara Pulse 360 dashboard-customer journey
Cyara Pulse 360 dashboard-test results
Cyara Pulse 360 dashboard-test case designer
Cyara Pulse 360 dashboard-customer journey

Going beyond to CX assurance, productivity, and growth

Each year, businesses lose millions of dollars in revenue as a direct result of CX failures and unexpected downtime. 

Meanwhile, 86% of customers are willing to pay more for high-quality customer experience. So, when you deliver exceptional interactions, you can support top-line growth by selling more products and services. 

That’s why Cyara is dedicated to constantly innovating our offerings. We’re moving toward a single pane of glass view, empowering you to take your CX strategy to the next level, connect it across your customer ecosystem, and leverage it to unlock new revenue opportunities. 

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

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