Cyara AI-Led CX Transformation Platform
Accelerate CX Testing & Increase Quality across Digital & Voice Channels
70
Faster Time to Market
80
Reduction in Testing Time
800
Greater Test Coverage
Cyara users experience improvements in speed, quality, and efficiency.
End-to-End CX Automation
The Cyara Platform is the only automated CX assurance solution that offers full visibility and control over your entire customer experience on every channel, from the pre-production visualization of IVR and chatbot customer journeys, to post-production and live voice quality monitoring.
FLAWLESS CX ASSURANCE
Cyara generates simulated customer traffic to give you an outside-in view of how your contact center systems perform during real-world interactions, Ensure journeys on every channel are operating flawlessly, from IVR and agent routing to chatbots, SMS, email, and more.
EASY-TO-USE AUTOMATION
Increase CX quality by maximizing automation around testing and monitoring, including automated discovery of your current CX, as well as automated test script creation and maintenance, through a user-friendly interface. No coding required!
Call Explorer
Call Routing & Agent Desktop Testing
Global In-Country Dialing
Omnichannel Testing
REST API Integrations
Voice Quality Testing
Deliver Flawless CX Throughout Every Customer Interaction
Transform CX Development by Leveraging Automation
Cruncher: Verify CX performance at scale, even during periods of peak traffic, by proactively identifying breakpoints ahead of customer impact with automated load tests.
Monitor CX from Every Perspective in Real Time
Pulse: Track and monitor customer interactions in real time with actionable, data-driven insights that inform root cause analysis and minimize the time it takes to resolve CX issues.
Voice Assure: Conduct over 50 tests to measure DTMF functionality, validate IVR call routing, confirm carrier performance, and experience inbound and outbound calls from your customers’ perspective.
Number Trust: Improve your phone line management and mitigate compliance and reputational risks by verifying how your outbound calls are presented to your customers.
ResolveAX: Gather call performance data to support top-line sales objectives and empower IT to help agents return to help customers after experiencing CX issues.
Optimize Conversational AI-Powered Chatbots and Voicebots
Botium: Regain control and visibility during every step of your conversational AI development to ensure that your bots understand human behavior, provide accurate answers, and perform at scale.
Connect and Assure WebRTC in UCaaS and CCaaS Environments
testRTC: Monitor your infrastructure to verify WebRTC applications are performing as intended and reduce the time it takes for your support teams to troubleshoot and rectify issues.
qualityRTC: Empower users with self-service WebRTC connection tests, allowing your support teams to quickly resolve issues, with minimal effort from the customer’s end.
watchRTC: Leverage data-driven insights to visualize how well your infrastructure handles real-world interactions and understand any issues your customers may be experiencing.
Refine Experiences by Actioning Customer Feedback
CentraCX: Collect customer feedback and insights to discover opportunities for CX improvement, reduce churn, address complaints, and promote better agent performance and retention.
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.