Cyara Agentic Platform
The confidence layer for autonomous, AI-powered CX
140+ nations with true in-country dialing
350M+ customer journeys per year
90% productivity increase in IVR development
1M+ assured AI-generated responses
Comprehensive, continuous assurance for every customer interaction, across all channels
As CX systems move from deterministic, rule-based workflows to adaptive, agentic behavior, traditional testing and monitoring are no longer sufficient. Leading enterprises are investing in AI-driven CX strategies. But if your systems aren’t reliable, confidence erodes, risk rises, innovation slows, and revenue shrinks.
With unified testing, monitoring, validation, and AI trust capabilities in a single platform, Cyara helps you deliver AI-driven CX journeys with accuracy, resilience, compliance, and confidence.
High-stakes consequences for bad CX
When communication fails, trust erodes, revenue disappears, and regulators notice.
Financial Risk
$3.8T lost annually due to avoidable customer churn
Regulatory Risk
$14B in global fines issued for non-compliance in 2024
Reputational Risk
67% of customers leave a brand after just one poor customer experience
What is CX assurance?
CX assurance is about giving your customers a smooth, reliable, and frictionless experience, regardless of the communication channel they use. It involves proactively testing, monitoring, and optimizing CX across all voice, digital, and AI-driven channels to assure performance and satisfaction at every customer touchpoint.
As enterprises implement AI, risk profiles change dramatically. A single failure can scale instantly. A compliance violation can become systemic. But with AI CX assurance, you can verify real-world customer outcomes across dynamic, continuous experiences.
Why CX assurance matters
Assurance for modern CX
Many of today’s interactions don’t follow linear scripts, so your testing can’t either. Cyara helps you validate outcomes based on real-world conditions, so you can scale AI use without the burden of manual testing.
Explore Cyara’s Platform
No one else protects you like Cyara can
The most customer-obsessed companies in the world choose Cyara for automated and user-friendly solutions powered by AI.
Functional, regression & objective testing
AI-driven automation accelerates system development cycles with IVR testing that catches issues early and increases containment.
Performance testing
Simulate real-world conditions with AI-powered CX testing for load, stress, and capacity performance.
CX monitoring
Detect outages and service issues through AI-infused omnichannel IVR monitoring.
Telecom assurance
Reduce call failure with physical infrastructure in 140+ countries and AI-enhanced telecom monitoring coverage for 400+ carriers.
Agent environment assurance
Regain visibility into agent environments with AI-driven proactive monitoring, automated alerts, and troubleshooting guides to ensure top-quality interactions.
Call ID line assurance
Continuously scan mobile networks and spam-blocking apps worldwide for real-time visibility into outbound caller ID presentation.
Conversational AI optimization
Develop and deploy better CX bots faster while maximizing efficiency and cutting costs.
Generative AI assurance
Tackle the unique risks of GenAI-powered bots, including hallucinations, misuse, security, compliance, and more.
WebRTC monitoring
Identify and resolve issues affecting your WebRTC-based applications.
