Cyara’s AI-Led CX Productivity, Growth & Assurance Platform
Predict & prevent communication channel failures before they happen
Omnichannel CX testing & monitoring — from voice, bots & SMS to AI-led channels
Cyara is the customer experience safety net behind the scenes – testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off. Leading global brands trust Cyara to support mission-critical transformations, reduce risk, and ensure flawless customer experiences across modern, dynamic environments.
Voice
- Inbound calls
- Outbound calls
- IVR
- VoIP
Messaging & chat
- Live chat
- Chatbots & virtual assistants
- SMS
Email & asynchronous communication
- Customer service email
- Automated email response
Emerging AI & automation channels
- AI voicebots & conversational AI
- Generative AI & LLM chatbots
- Proactive AI outreach
High-stakes consequences for bad CX
When communication fails, trust erodes, revenue disappears, and regulators notice.
Financial Risk
$3.8T lost annually due to avoidable customer churn
Regulatory Risk
$14B in global fines issued for non-compliance in 2024
Reputational Risk
67% of customers leave a brand after just one poor customer experience
What is CX assurance?
CX assurance is about ensuring your customers have a smooth, reliable, and frictionless experience, regardless of the communication channel they use. It involves proactively testing, monitoring, and optimizing CX across all voice, digital, and AI-driven channels to assure performance and satisfaction at every customer touchpoint – and eradicate bad customer experience.
Why CX assurance matters
Protect your revenue
Boost brand trust
Cut costs & complexity
Ensure compliance
Deliver customer experience that builds trust
Consider this scenario:
A customer is driving through a storm when his car slides off the road into a snowbank. When he calls his roadside assistance provider for help, an automated message tells him to try back in 30 minutes due to “unexpected call volume.”
The customer then tries to connect with a chatbot via the company website or mobile app, but the AI can’t understand his request for assistance. He’s directed to a general queue instead of directly to an agent who can send him the service truck he needs.
The obvious lack of CX assurance leads to frustration that tests the customer’s trust, loyalty, and willingness to expand his business with the company.
Explore Cyara’s Platform
No one else protects you like Cyara can
The most customer-obsessed companies in the world choose Cyara for automated and user-friendly solutions powered by AI.
Functional, regression, & objective testing
AI-driven automation accelerates system development cycles with IVR testing that catches issues early and increases containment.
Performance testing
Simulate real-world conditions with AI-powered CX testing for load, stress, and capacity performance.
CX monitoring
Detect outages and service issues through AI-infused omnichannel IVR monitoring.
Telecom assurance
Reduce call failure with physical infrastructure in 120+ countries and AI-enhanced telecom monitoring coverage for 360+ carriers.
Agent environment assurance
Regain visibility into agent environments with AI-driven proactive monitoring, automated alerts, and troubleshooting guides to ensure top-quality interactions.
Call ID line assurance
Continuously scan mobile networks and spam-blocking apps worldwide for real-time visibility into outbound caller ID presentation.
Conversational AI optimization
Develop and deploy better CX bots faster while maximizing efficiency and cutting costs.
Generative AI assurance
Tackle the unique risks of GenAI-powered bots, including hallucinations, misuse, security, compliance, and more.
WebRTC monitoring
Identify and resolve issues affecting your WebRTC-based applications.
Cyara’s newest features
Cyara Agent Assist Assurance
The only solution that validates agent assist applications, ensuring human agents receive accurate, real-time, contextual information.
Test Case Designer
The first truly no-code, visual test automation tool for CX teams, built to simplify test creation and management in Cyara Velocity.
Intelligent Insights
Turns complex CX data into actionable insights with self-service dashboards, AI-driven anomaly detection, and trend tracking, without IT support.
Cyara Copilot
Cyara’s launch into agentic AI, Cyara Copilot, boosts productivity with automation and intelligent guidance within the Cyara platform and via Slack.
Going beyond to CX assurance, productivity, and growth
Each year, businesses lose millions of dollars in revenue as a direct result of CX failures and unexpected downtime.
Meanwhile, 86% of customers are willing to pay more for high-quality customer experience. So, when you deliver exceptional interactions, you can support top-line growth by selling more products and services.
That’s why Cyara is dedicated to constantly innovating our offerings. We’re moving toward a single pane of glass view, empowering you to take your CX strategy to the next level, connect it across your customer ecosystem, and leverage it to unlock new revenue opportunities.
