Partners

Globally recognized as an expert on voice authentication solutions.

Leveraging over 27 years of research and innovation, Auraya Systems, the developer of the ArmorVox^TM Speaker Identity System, has become a world leader in the evaluation, optimization, and configuration of multi-factor voice authentication solutions for government, banking and finance, telecommunications, and retail. ArmorVox can deliver these services for voice biometric authentication solutions for telephone, web, or wireless anywhere in the world and in any language.

Avaya is a leading global provider of next-generation business collaboration and communications solutions.

Avaya provides unified communications, real-time video collaboration, contact center, networking, and related services to companies of all sizes around the world. As a global leader in the contact center market since their founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively.

Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com.

Cyara is among the first AWS Partner Network (APN) Partners to support Amazon Connect, providing end users the ability to rapidly innovate in the customer experience (CX) lifecycle by providing a CX testing platform and CX assurance.

Analyze, de-risk, manage, secure and stabilize IT and contact center environments.

blackchair Limited is the leading specialist in contact center configurations and change management focused on helping clients make their assets work harder and optimize their investments. Together, blackchair and Cyara test, measure and remedy customer experience issues before they impact customers. Combining the expertise of blackchair and Cyara  delivers a business benefit through an enhanced user experience and reporting metrics that provide real time transparency to what the customer is experiencing, not just what the delivering company thinks is happening, 

BrightContact is a management consulting, technology services and innovations company.

BrightContact has worked with Cyara on large, complex, and highly successful projects. BrightContact helps their clients optimize the customer experience and customer contact, integrating, strengthening, and complementing customer care experiences across all industries.

At Cisco (NASDAQ: CSCO)

Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners and has become the worldwide leader in networking – transforming how people connect, communicate, and collaborate.

Making Great Experiences Happen

Convergys offers channel and technology-agnostic customer care solutions that fit seamlessly into client environments, regardless of infrastructure. Our offerings include omnichannel and self-service, as well as virtual assistant, robotic process automation, and fraud and compliance solutions. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Dialogic Corporation (Dialogic) is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.

Dialogic’s customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world. Headquartered in Montreal, Canada, Dialogic and its subsidiaries have over twenty offices worldwide, providing local presence, knowledge, and support to serve its customers around the globe. Dialogic’s research and development centers are located in Parsippany, New Jersey; Getzville, New York; Needham, Massachusetts; Hyannis, Massachusetts; Salem, New Hampshire; Chicago, Illinois; Fordingbridge, England; and Renningen, Germany as well as Montreal, Canada.

Genesys is a leading provider of customer engagement and contact center solutions.

With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow, or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. Get the Genesys/Cyara datasheet.

Automated CX Testing. Monitoring. Support.

Founded in 1999, GlobalCX Innovations Inc. (formerly GlobalNet Direct) is an expert in providing innovative solutions for automated CX testing, monitoring and support of omnichannel contact center systems, for leading businesses worldwide – We drive your ROI.

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society.

The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services, and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

infinIT.cx provides solutions for seamless and sound omnichannel service. More than 30 years of experience have made infinIT.cx the number one for complex contact center projects in Germany. From consulting over system integration to operations and support — infinIT.cx guides you from vision to execution.

For Digital Transformation

KCOM is a new kind of systems integrator that helps private and public-sector organizations prepare for an unpredictable future. As UK boardrooms take stock of rapidly evolving digital technologies and changing customer expectations, we’re on hand to provide a creative perspective through a partnership that will help you navigate through disruption and realize your strategic transformation ambitions.

A leading software and professional services company focused on optimizing client value.

Mediu executives have led the largest contact center development teams in the world. Each of our leaders has over 20 years direct experience in managing, engineering, deploying, supporting, and selling successful contact center solutions. Mediu identifies and solves challenges, improves existing processes, and makes recommendations fitting our client’s needs and objectives.

Enabling Organizations to Operationalize Big Data

When the world’s leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they’re fully compliant or enhance their safety and security, they talk to NICE.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world.

Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services.

Connecting your people by connecting your business to a Smart Network

The Optus network handles over 45 million calls and 80 million SMS messages each day and carries 6,000 terabytes of data each week. Optus is continuing to expand and strengthen its network to deliver improved data and voice services, announcing a $1 billion investment in regional locations by the end of June 2018.

Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM).

Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. 3 out of the top 5 banks, 2 out of the top 5 insurance firms and 5 out of the top 10 telcos work with Servion to improve their customer experience.

Transforming your business to thrive in the digital era

Telstra is one of the leading telecommunications and technology companies offering a wide range of services globally. Telstra brings innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world. Telstra’s heritage is proudly Australian, but with a longstanding international business with a focus on the Asia-Pacific region.

The Customer Engagement Company

Verint helps organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments.

Delivering the Connected World

When enterprises take advantage of technology, they don’t just drive business; they change the world. We work behind the scenes to help organizations large and small get all they can from technology. You may know Verizon only as the company making your smartphone work. But we’re also the company helping 99% of the Fortune 1000 work.

Enabling business to connect their places, people and things

Vodafone brings together unrivalled capabilities – the world’s largest mobile network, years of providing communications services in the cloud and an outstanding customer experience and a long track record of success. This all means that our customers are confidently connected, receive unmatched services and customer experience and benefit from proven expertise. We innovate with fixed and mobile communications, Unified Communication services in the Cloud and our new Vodafone Contact Centre services.

Technical and business expertise to transform, enhance, and manage customer engagement centers

Voxai Solutions provides best-in-class services to transform, enhance, or manage customer engagement platforms. For more than 11 years, Voxai has offered comprehensive services expertise for the full suite of Genesys contact center products on-premises, or as a cloud-based solution. With hundreds of implementations and billions of transactions for Fortune 500 commercial and government customers, Voxai’s comprehensive approach to solution management supports companies who want to provide an extraordinary customer journey.

Delivering real-time visibility of enterprise voice and contact centre services from a customer perspective.

Through a powerful combination of technology, people and partners, real-time insight from Whitehook's virtual customer interactions allow contact centres and their support teams to reduce customer effort, benchmark both internal and external suppliers and ensure all their voice services are working as designed —all from the flexibility and reliability of the Cyara cloud.