• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara logo

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • Automated CX Assurance Platform
      • Call Explorer
      • Call Routing & Agent Desktop Testing
      • Global In-Country Dialing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • Botium
      • Cloud Migration Assurance
      • Cruncher
      • Pulse
      • ResolveAX
      • Toll-Free Fast Check
      • Velocity
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Expert Services
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing
      • Cloud Contact Center
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Continuous Testing Solutions
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Customer Success Showcase
    • Resources
    • Webinars
  • ABOUT
    • News
    • Partners
    • Customer Awards
    • Company
      • About Cyara
      • Careers
      • Employee Profiles
      • Industry Awards
      • Leadership
      • Legal
  • English

Jira

October 13, 2020 by

Cyara–Jira Integration

Fast-Track Defect Tracking

Jira Software

About Jira

Jira, the number one software development tool used by Agile teams to plan, track, and release great software, gives your teams the ultimate work management advantage. Jira lets you plan, assign, track, report, and manage your work from a single platform that brings teams across your organization together to facilitate the release of world-class software. With built-in and customizable workflows, SCRUM and Kanban boards, roadmaps, and agile reporting, Jira streamlines tasks, like bug tracking, project and product management, and Agile software development for software developers and SCRUM masters around the world. To learn more and try Jira for free, visit www.atlassian.com/software/jira.

Cyara-Jira Integration

Defects in your development are inevitable and missing them will negatively impact your customers. Cyara Velocity helps you shift testing left and find issues during development with automated functional and regression testing and comprehensive reporting so your team can iterate and resolve errors and deploy defect-free code.

Many developers use Jira to track defects and assure that they are resolved, so Cyara has teamed up with Jira to create a game-changing integration for standardized, automated defect tracking.

Cyara-Jira Integration Benefits

  • Reduces re-work and manual, error-prone defect reporting
  • Automates the generation of detailed defects, standardized for Jira defect tickets
  • Enables end-to-end traceability of code defects
  • Accelerates time to defect resolution through readily available, detailed test case results

How the Cyara-Jira Integration Works

With this integration, Cyara finds defects that slip into development, then automatically creates a detailed report on them directly within Jira. When test cases fail, Cyara automatically creates a Jira defect ticket, populated with granular defect detail, like description, issue type, and project. Our user-friendly configuration wizard gives you control over what details – standard or custom – are included.

Your Jira ticket is now ready for review, allowing you to select which defect data sets to share, and distribute the appropriate information that will lead to the fastest, most efficient resolution.

Once the Jira ticket is generated, a new defect is created on Velocity’s Test Result Details page, and from there, users can link that defect in Jira directly to the relevant test cases within Cyara, making things like details and recordings easily accessible.

Jira Integration - Jira Ticket

To Get Started Using the Cyara-Jira Integration

Ready to put this technology partnership to work for you? Contact us here, access our integration from the Atlassian Marketplace, or reach out to your Cyara Account Executive today.

You can also learn more about configuring the Jira integration with Cyara in this Developer Central article, accessible to all of our subscribers.

Resources

DevOps for CX-Driven Digital Transformation

White Paper: DevOps for CX-Driven Digital Transformation

Download the DevOps for CX-Driven Digital Transformation white paper and learn how DevOps can help you innovate your customer experience with speed and quality.

#customerexperience #devops #digitaltransformation #featured #testautomation

Cyara Velocity datasheet tile

Datasheet: Cyara Velocity – Connect Your Design to Assurance and Increase Automation

Accelerate your CX development & ensure quality by connecting your design to assurance & increasing automation with Cyara Velocity, part of the Cyara Automated CX Assurance Platform.

#contactcenter #customerexperience #cxassuranceplatform #ivr #testautomation #voicequality

For more information, please email partners@cyara.com

Footer

Cyara logo
Contact Us Kontakt Nous Contacter
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2023 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement

  • English