Cyara

Cyara Customer Experience Assurance Platform

COMPLETE ASSURANCE ACROSS EVERY CUSTOMER JOURNEY, CONNECTION, AND CONVERSATION

Pulse 360

Channels & journeys | Telco performance & reachability | Caller identity
Deliver end-to-end assurance across inbound and outbound interactions spanning VR, SMS, web, email, voice channels, and agent endpoints, while assuring call connectivity, performance and identity.
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Reduce customer abandonment by up to
90%

Identify issues across customer journeys, telecom performance, and agent endpoints before they disrupt inbound and outbound interactions.

Reduce call failures by up to
75%

Proactively validate carrier connectivity, routing paths, and phone number performance to identify telecom issues before customers are affected.

Improve outbound connection rates and drive trust

Improve connection rates through accurate caller identity, helping customers recognize and trust your business while reducing missed opportunities.

One suite for complete omnichannel assurance across your entire customer journey

Monitor every path of the customer journey proactively

Monitor every path of the customer journey proactively

Monitor inbound and outbound interactions across voice, digital, and agent endpoints to gain end-to-end visibility into the complete customer journey.

Verify real customer reachability

Validate customer reachability across 145+ countries and 420+ carriers to make sure customers can connect to your business, and identify telecom performance issues before they diminish customer experience.

Verify real customer reachability
Pinpoint failures across interconnected layers

Pinpoint failures across interconnected layers

Correlate issues across telecom networks, carriers, applications, and routing paths to isolate root causes faster and identify where customer experiences break down.

Strengthen customer trust through authenticated caller identity

See how outbound calls appear on customer devices across carriers and spam-blocking applications. Identify caller ID issues before they reduce answer rates, affect CSAT, or cost revenue.

Strengthen customer trust through authenticated caller identity
Operationalize resolution at scale

Operationalize resolution at scale

Turn insights into action with dashboards, reporting, diagnostics, workflows, and reusable monitoring frameworks that accelerate remediation and help standardize assurance across teams, regions, and customer journeys.

  • “We’ve gained a lot of trust with our customers and our internal stakeholders”

    David Conway, Lead systems engineer
    Salesforce

  • “My engineers get alerts and the technical details they need to resolve the problem quickly”

    Richie Gass, Senior manager of telephony & teleconferencing services, IT
    Blue California

  • “Cyara was definitely much more intuitive than the competition”

    Steve Correa, Senior system engineer
    AT&T

Resources

Frequently Asked Questions

Pulse 360 is a bundled assurance solution that provides end-to-end visibility across the entire voice ecosystem.

By combining Voice Assure, Pulse, and Number Trust, Pulse 360 helps organizations identify, diagnose, and resolve customer experience issues across telecom performance, IVR and customer journeys, and outbound caller identity.  

It extends assurance across the interconnected layers of the voice customer experience, helping teams reduce blind spots, troubleshoot issues faster, and deliver more reliable customer interactions.

Pulse 360 provides real-time visibility across IVR, voice, chat, SMS, email, and web, and works with all major AI, CCaaS, UCaaS, CRM, and helpdesk providers.

Pulse 360 uses early issue detection and automated diagnostics to identify failures and pinpoint root causes before they reach customers. When an issue emerges, teams receive actionable, insight-rich notifications to accelerate troubleshooting and resolution.

Pulse 360 supports true in-country dialing across 145+ countries and 420+ global carriers, capturing real customer experiences at a global scale.

Pulse 360 uses alerts that correlate related issues into a single, actionable incident rather than flooding teams with individual notifications. This helps teams focus on resolving problems faster without being overwhelmed by redundant alerts.

Pulse 360 features a one-click setup for rapid implementation, along with automated scheduling for business hours, after-hours, and global operations.

By proactively identifying issues and reducing downtime across voice channels, Pulse 360 helps businesses improve customer trust and call success rates, with the potential to recapture up to 90% of abandoned calls.

Cyara Agentic Platform

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

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