Datasheet
Cyara Pulse 360
Deliver seamless, frustration-free customer experiences while reducing operational risk
Every second counts when it comes to delivering exceptional customer interactions. However, as contact center technology continues to evolve, it’s becoming increasingly difficult to eliminate issues before they affect customers. Without the right CX monitoring solution, your business is vulnerable to a wide range of financial, reputational, and compliance risks. Despite a conversational AI-based system’s potential to cut contact center costs, improve customer satisfaction, and transform your CX strategy, few businesses have been able to reap the benefits.
Pulse 360 is the only AI-driven CX monitoring solution with real-time visibility across voice and digital channels, testing real customer experiences across 150+ points of presence and 360+ carriers.
No other solution compares to Pulse 360’s advanced capabilities, empowering you to deliver seamless, frustration-free experiences and mitigate operational risk.
With Pulse 360, you can:
Discover Unmatched, Comprehensive Visibility
Issues can arise at any point during the CX development lifecycle, and it’s up to you to catch and eliminate defects before your customers feel the impact.
While other monitoring solutions simply alert you that an issue has occurred, Pulse 360 empowers you to take quick, corrective action by highlighting how to improve your customer journeys:
Pulse 360 Features
Comprehensive CX monitoring
Leverage 360-degree monitoring across all voice and digital CX channels to detect issues, prevent disruptions, and reduce downtime.
Proactive incident management
Eliminate CX issues before your customers are affected, and reduce mean-time-to-repair with automated, actionable insights.
Easy set-up, flexible scheduling
Start monitoring your CX performance faster with one-click set-ups, flexible scheduling, and consolidated, real-time insights.
Advanced analytics
Deliver error-free, quality customer interactions by optimizing your CX with AI-driven analytics through Intelligent Insights.
Seamless integration & scalability
Pulse 360 integrates with modern CX platforms to ensure smooth deployment and enterprise-grade scalability for global monitoring.
The Pulse 360 Advantage: Identify & Resolve Issues Before They Affect Customers
Recapture up to 90% of abandoned calls & deliver frustration-free customer experiences.
