NLP analytics for conversational AI in CX
Verify your NLP-powered chatbot performance with real-time insights
Assure NLP-powered chatbot performance
Natural language processing (NLP) models are an essential part of your CX strategy, enabling your chatbots to understand customer queries. However, without the right tools in place to verify your NLP’s accuracy, your AI agents may fail to interpret and respond to customer intent, leading to inefficient and frustrating interactions.
Cyara Botium
Train, test, and optimize NLP-powered chatbots
Without a deep understanding of your NLP’s performance, you run the risk of damaging your brand reputation, falling short of customer expectations, and driving potential sales to your competitors.
Cyara is here to help you regain visibility into your NLP performance with actionable, data-driven insights, so you can rest assured your bots are prepared to deliver high-quality customer interactions, without unnecessary risks.
Intent recognition testing & confusion matrix support
Optimize bot performance with accurate intent recognition and pinpoint areas where your NLU model is misinterpreting customer queries.
Entity extraction testing
Deliver personalized and efficient interactions by identifying and extracting key data such as names, locations, and dates.
NLU performance metrics
Verify system performance and identify areas for improvement by tracking key natural language understanding (NLU) performance metrics including accuracy, precision, recall, and F1 recall.
Comparative analysis
Compare and select the best model configurations for your business’ specific use cases.
CI/CD pipeline integration
Streamline development, reduce manual effort, and accelerate time to market by seamlessly integrating testing into your development workflow.
Achieve peak NLP performance with Cyara
Cyara helps leading global brands maximize the value of their AI investments and deliver better AI-powered interactions. Our customers:
Cyara Botium
Deploy reliable, accurate bots with Cyara Botium
Cyara Botium is the industry’s only comprehensive conversational AI optimization solution, bringing all the tools you need to assure AI-powered CX performance, accelerate contact center innovation, and mitigate costly financial, reputational, and compliance risks.
Performance testing
Test your chatbot’s ability to handle high query volumes without slowing down.
Functional testing
Ensure all features work as intended. Test various user inputs to confirm correct responses and reliable performance.
Security testing
Identify and fix vulnerabilities to safeguard user data and privacy.
End-to-end testing
Simulate real-world customer activity to make sure your bots deliver intuitive, streamlined journeys.
Automated testing
Eliminate time-consuming and error-prone manual processes to accelerate development and proactively remediate CX defects.
Continuous testing and monitoring
Maintain reliable AI-powered interactions by testing at every stage in the chatbot development lifecycle.
Generative AI testing
Mitigate LLM-related risks and deliver better AI agents with confidence.
