Cyara

Cyara Customer Experience Assurance Platform

VALIDATION AND HUMAN AGENT READINESS

CyaraRTC

Assure every WebRTC interaction,
from testing to production
Validate performance before launch, monitor live quality in
production, and quickly diagnose quality issues across networks,
devices, browsers, and media paths.
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Cut regression testing
time from weeks to
hours

Automate browser-based load, stress, and regression testing in CI/CD, so new features ship with confidence instead of manual QA cycles.

Diagnose WebRTC
connection issues in
minutes, not days

Self-service network and device diagnostics help agents and end users quickly identify connectivity issues without lengthy troubleshooting.

Automate 100% of
regression testing
across browsers

Replace manual QA with repeatable, scripted test suites that scale across browsers and devices as your application evolves.

Assure quality WebRTC experiences with
automated testing and monitoring

Validate WebRTC applications under real-world conditions before launch

Validate WebRTC applications under real-world conditions before launch

Validate WebRTC performance at scale by simulating real users, browsers, and network conditions before every release. Measure round-trip time, jitter, and packet loss so issues surface in testing, before affecting customers.

Detect service degradation before users with automated testing

Turn pre-launch tests into scheduled checks that run from real browsers at custom intervals. Then, automate alerts for media quality or infrastructure availability below SLA thresholds.

Detect service degradation before users with automated testing
Isolate network, device, and browser issues on demand

Isolate network, device, and browser
issues on demand

Run a click-to-run test of any user’s network, device, and connectivity. Check round-trip time, jitter, packet loss, bandwidth, and throughput in minutes, with no install required.

Stay ahead of network issues with
continuous diagnostics

Automate that same diagnostic to run over time. Catch degrading RTT, jitter, or packet loss trends before they become support escalations.

Stay ahead of network issues with continuous diagnostics
Monitor real user WebRTC experiences in production

Monitor real user WebRTC experiences
in production

Passively collect WebRTC metrics from live user sessions and view them in one dashboard. Drill down to any session, user, or channel audio or video to see exactly where quality dropped.

Turn complex network diagnostics into
simple scoring and actionable insights

Network score shows how well a device and network handle real-time voice and video communications, built from throughput, call quality, and bandwidth speed. Poor scores link to widget logs with specifics and recommendations to improve.

Turn complex network diagnostics into simple scoring and actionable insights

  • “Load testing and stress testing with testRTC has helped
    us fine-tune our WebRTC SDK to provide the optimal
    video conferencing experience.”

    Alex Rodriguez, Senior director of technology
    remote legal

  • “We give them the data so they can take actions, and we’ll
    keep working with them until everything is ‘green.”

    Jacob Rivers, Director of network engineering
    talkdesk

Resources

Frequently Asked Questions

CyaraRTC is a cloud-based WebRTC testing, monitoring, and support platform designed to help businesses ensure consistent, high-quality performance of their WebRTC-based communications applications. It simulates and monitors real users to identify issues across the full development and deployment lifecycle.

CyaraRTC supports regression, performance, and stress testing, as well as user connectivity testing and quality tracking. It provides self-service tools to cover a wide range of testing needs for WebRTC applications.

CyaraRTC’s monitoring capabilities allow you to track real user traffic and metrics to pinpoint issues as they occur, including uptime and media quality monitoring through both active and passive monitoring tools.

CyaraRTC includes support tools that help you understand a user’s network configuration within minutes, enabling a self-service troubleshooting approach and reducing average handling time for support teams.

Infrastructure monitoring lets you schedule tests at chosen intervals using real web browsers to simulate live usage, identify bottlenecks, and alert your team when your application fails a WebRTC scenario.

CyaraRTC provides continuous visibility into WebRTC-specific network information and sends alerts about issues as they occur, so teams can address problems before they impact end users.

CyaraRTC helps businesses reduce WebRTC issues, lower average handling time and mean time to resolution, decrease customer and staff churn, and improve overall customer experience and brand reputation.

Yes, CyaraRTC is purpose-built for the new generation of WebRTC-based communications applications, including video chat and digital meeting platforms, using a global cloud-based infrastructure with on-demand resources.

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