About Us — Cyara
Cyara Team

About Cyara®

The Best Customer Experiences are Assured by Cyara

Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.

Cyara Assures over 5 Billion Consumer Relationships

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8 of the Top 20 Brands in the World

Health Insurers icon

4 out of 5 Health Insurance Companies

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3 out of 4 Credit Card Processors

Property Insurers icon

7 of the Top 12 Property Insurance Companies

Our Mission

Our mission is to improve customer experience on planet earth.

In the Beginning

In 2006, Alok Kulkarni was a solutions architect at Genesys working on a state-of-the art speech recognition system for a major government agency in Australia. He knew he needed to test this new system to make sure it could withstand an onslaught of incoming calls. But there was no solution that could reliably replicate high volumes of customer interactions. That’s when the idea for Cyara was born.

Since those days, Alok and co-founders Bonny Malik and Luan Tran have built the world’s leading CX Assurance platform. As new technology waves re-shape CX, Cyara continues to lead CX assurance innovation, to test voice biometrics, digital channels, artificial intelligence and whatever lies ahead.

Cyara’s CX Assurance Platform Is Award-Winning

ABA 2021 Silver Stevie Award
SIIA CODiE 2021 Finalist
TMC Customer Magazine Product of the Year Award 2021
TMC Customer Magazine Contact Center Technology Award-2021
Red Herring Global 100 Winner
Gartner Cool Vendor

Our Investors

Cyara’s investors, Greenspring Associates and Peakspan Capital, bring domain expertise, technical knowledge, and strategic guidance. They have been supporters of Cyara for many years and are committed to our long-term success.

Peakspan Capital
Greenspring Associates