The Best Customer Experiences are Assured by Cyara
Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.
Our mission is to improve customer experience on planet earth.
In the Beginning
In 2005, Alok Kulkarni was a solutions architect at Genesys working on a state-of-the art speech recognition system for a major government agency in Australia. He knew he needed to test this new system to make sure it could withstand an onslaught of incoming calls. But there was no solution that could reliably replicate high volumes of customer interactions. That’s when the idea for Cyara was born.
Since those days, Alok and co-founders Bonny Malik and Luan Tran have built the world’s leading CX Assurance platform. As new technology waves re-shape CX, Cyara continues to lead CX assurance innovation, to test voice biometrics, digital channels, artificial intelligence and whatever lies ahead.
Cyara’s investors, Greenspring Associates and Peakspan Capital, bring domain expertise, technical knowledge, and strategic guidance. They have been supporters of Cyara for many years and are committed to our long-term success.