• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • AI-Powered CX Assurance Platform
      • Call Explorer
      • Call Routing & Agent Desktop Testing
      • Cloud Contact Center Monitoring
      • Conversational AI Testing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • AI Trust
      • Botium
      • CentraCX
      • Cloud Migration Assurance
      • Cruncher
      • Number Trust
      • Pulse
      • Pulse 360
      • ResolveAX
      • testRTC
      • Velocity
      • Voice Assure
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing & Optimization
      • Cloud Contact Center
      • Contact Center Number Test Types
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Voice of Customer
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Continuous Testing Solutions
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Customer Success Showcase
    • Resources
    • Webinars
  • ABOUT
    • CEO’s Desk
    • Leadership
    • Press Releases
    • Media Coverage
    • Partners
    • Awards
    • About Cyara
    • Careers
    • Employee Profiles
    • Legal

Cyara CX Assurance Applications

Deliver flawless experiences throughout every customer interaction.

Talk to an Expert
Cyara Velocity product icon

Cyara Velocity

Connect the CX development lifecycle (waterfall, DevOps, or Agile), from design through functional and regression testing, and rapidly innovate your CX while assuring quality.

Accelerate Innovation and Improve CX Quality with Design-Driven Assurance

Velocity lets you build your ideal customer journeys, then develop test cases directly from those designs, ensuring that every journey performs exactly as intended. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to create the perfect CX.

Velocity lets you maximize your productivity, saving time and money with full automation of CX discovery, test case creation, and test execution.

With Velocity, you can leverage automation and bring Agile and DevOps practices to your contact center, eliminating manual testing and meeting aggressive deadlines while supporting continuous integration (CI) and continuous deployment (CD).

Learn More about Cyara Velocity
Team using Cyara Velocity to build customer journeys
Cyara Voice Assure product icon

Cyara Voice Assure

Ensure connection and customer experience is flawless, no matter where your contact centers and customers are located with global, proactive and automated call testing and monitoring.

Understand your customer experience across the globe with always-on, automated call testing

Voice Assure provides automated, proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution. With servers located in more than 80 countries around the world, we originate calls from your chosen countries in real time, allowing you to proactively and accurately monitor call quality and stay ahead of any issues that may arise before they can negatively impact your customers.

Learn More about Cyara Voice Assure
Cyara Botium product icon

Cyara Botium

Optimize, quality test and monitor your chatbots to be sure they understand what your customers are asking. Train them to deliver fast, accurate answers every time.

Make your chatbots smarter, faster, and more accurate

Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.

And the best part? Like the rest of Cyara’s automated CX assurance solutions, Botium doesn’t require coding, programming, or scripting which simplifies the complex task of chatbot testing.

Learn More about Cyara Botium
Botium analyzing chatbot using Natural Language Understanding
Cyara Cruncher product icon

Cyara Cruncher

Test your systems at scale with load performance testing. Ensure they function as designed at peak performance.

Outcome-Driven Load Testing: Best Practices for Flawless CX Performance

No matter your industry, audience, or location, load and performance testing your CX to assure systems work at scale is vital. Generating heavy, synthetic traffic to test infrastructure ahead of a new release, project, or platform migration is essential, but you need a focused strategy. And testing like this once isn’t enough.

For best results, you need a solution and experts with technical experience to guide you, first through small, incremental checks that confirm each element of your system is up to par. Then, once any issues these tests uncovered are resolved, it’s time to load test your contact center architecture as a whole.

Continuously testing to identify vulnerabilities that may be hiding in your infrastructure and fixing them as you find them is key to successful production deployment and better quality CX.

Learn More about Cyara Cruncher
Team using Cyara Cruncher to test performance
Cyara Pulse product icon

Cyara Pulse

Perform customer experience monitoring. Identify issues, troubleshoot problems in real-time, and deliver the best possible customer experience.

Monitor Live CX to Ensure Performance Continuously Meets Customer Expectations

Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.

Learn More about Cyara Pulse
Pulse-Alert, DevOps monitoring
Cyara ResolveAX product icon

Cyara ResolveAX

Monitor live agent voice quality in real time to help pinpoint connectivity issues that could impact the customer experience.

Assure Flawless CX with Real-Time Agent Voice Quality & Connectivity Monitoring

ResolveAX empowers brands to deliver flawless CX by enabling real-time voice quality and agent connectivity monitoring that facilitates faster troubleshooting and reduces mean-time-to-repair for issues that negatively impact the quality of your customer experience.

ResolveAX provides contact center technical teams with agent environment visibility, and reduces time and effort IT must dedicate to troubleshooting and root-cause analysis. This translates directly to more support tickets cleared faster, and less time and effort spent on diagnostics. With ResolveAX collecting, aggregating, and organizing live call telemetry data that drives faster issue resolution, at-home agents can have better quality calls. This reduces churn, boosts customer satisfaction, and supports sales.

Learn More about Cyara ResolveAX
Agent on phone with customer, Cyara LiveVQ checking voice quality
Magnifying glass

Learn More

See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.

Watch a Demo

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

Footer

Cyara logo
 
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings