Cyara CX Assurance Applications
Deliver flawless experiences throughout every customer interaction.
Connect the CX development lifecycle (waterfall, DevOps, or Agile), from design through functional and regression testing, and rapidly innovate your CX while assuring quality.
Accelerate Innovation and Improve CX Quality with Design-Driven Assurance
Velocity lets you build your ideal customer journeys, then develop test cases directly from those designs, ensuring that every journey performs exactly as intended. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to create the perfect CX.
Velocity lets you maximize your productivity, saving time and money with full automation of CX discovery, test case creation, and test execution.
With Velocity, you can leverage automation and bring Agile and DevOps practices to your contact center, eliminating manual testing and meeting aggressive deadlines while supporting continuous integration (CI) and continuous deployment (CD).
Quality test and monitor your chatbots to be sure they understand what your customers are asking. Train them to deliver fast, accurate answers every time.
Make your chatbots smarter, faster, and more accurate
Cyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms by conducting automated NLP score testing, conversational flow testing, security testing, performance testing and monitoring your chatbot.
And the best part? Like the rest of Cyara’s automated CX assurance solutions, Botium doesn’t require coding, programming, or scripting which simplifies the complex task of chatbot testing.
Test your systems at scale with load performance testing. Ensure they function as designed at peak performance.
Outcome-Driven Load Testing: Best Practices for Flawless CX Performance
No matter your industry, audience, or location, load and performance testing your CX to assure systems work at scale is vital. Generating heavy, synthetic traffic to test infrastructure ahead of a new release, project, or platform migration is essential, but you need a focused strategy. And testing like this once isn’t enough.
For best results, you need a solution and experts with technical experience to guide you, first through small, incremental checks that confirm each element of your system is up to par. Then, once any issues these tests uncovered are resolved, it’s time to load test your contact center architecture as a whole.
Continuously testing to identify vulnerabilities that may be hiding in your infrastructure and fixing them as you find them is key to successful production deployment and better quality CX.
Perform customer experience monitoring. Identify issues, troubleshoot problems in real-time, and deliver the best possible customer experience.
Monitor Live CX to Ensure Performance Continuously Meets Customer Expectations
Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.
Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.
Monitor live agent voice quality in real time to help pinpoint connectivity issues that could impact the customer experience.
Assure Flawless CX with Real-Time Agent Voice Quality & Connectivity Monitoring
ResolveAX empowers brands to deliver flawless CX by enabling real-time voice quality and agent connectivity monitoring that facilitates faster troubleshooting and reduces mean-time-to-repair for issues that negatively impact the quality of your customer experience.
ResolveAX provides contact center technical teams with agent environment visibility, and reduces time and effort IT must dedicate to troubleshooting and root-cause analysis. This translates directly to more support tickets cleared faster, and less time and effort spent on diagnostics. With ResolveAX collecting, aggregating, and organizing live call telemetry data that drives faster issue resolution, at-home agents can have better quality calls. This reduces churn, boosts customer satisfaction, and supports sales.
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers.