Cyara Pulse
Monitor Your CX in Real Time & Be the First to Know of Any Customer-Facing CX Issues
Meet Cyara Pulse, your partner in monitoring live CX to ensure performance continuously meets customer expectations.
You’ve worked hard to build trust with your customers by delivering a high-quality customer experience (CX). To keep them coming back, it’s important that you monitor CX from the customer’s perspective to ensure your complex systems work together, flawlessly, continuing to delight your customers.
In live environments, across every communication channel, you need constant visibility of your CX, and real-time notifications on issues automatically delivered to your team, so you can resolve problems before customers have to experience them.
Cyara Pulse — CX Monitoring
Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.
Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.
Cyara Pulse Features
Click the tabs below to uncover all of Cyara Pulse’s features.
Pulse Gives You Comprehensive, Continuous CX Assurance:
Cyara Automated CX Assurance Platform
Cyara Pulse is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
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See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers