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Cyara Pulse

Monitor your CX in real time & be the first to know of any customer-facing CX issues

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Communication channel and Pulse product icons around customers using computer, phone, table, computer and phone interfaces showing Pulse monitoring dashboard
Cyara platform-Monitor-Pulse-CX Monitoring

Meet Cyara Pulse, your partner in monitoring live CX to ensure performance continuously meets customer expectations.

You’ve worked hard to build trust with your customers by delivering a high-quality customer experience (CX). To keep them coming back, it’s important that you monitor CX from the customer’s perspective to ensure your complex systems work together, flawlessly, continuing to delight your customers.

In live environments, across every communication channel, you need constant visibility of your CX, and real-time notifications on issues automatically delivered to your team, so you can resolve problems before customers have to experience them.

Cyara Pulse — CX Monitoring

Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

Pulse automatically generates agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off calls, chats to chatbots and web chat, and other interactions, programmed to emulate specific customer tasks, giving you the clearest picture of your entire customer experience infrastructure. Pulse monitors more than just technology performance, exploring deep into every layer of CX, assessing things like voice and audio quality, integrations, applications, and system handoffs.

Pulse automatically delivers alerts, organized analytics, customizable dashboards and drill-down data generated from always-on, active monitoring. This data is organized and actionable, driving swift identification of real and potential issues across your customer experience environment, mitigating risk of downtime, outages, compliance issues and negative customer impact.

Pulse-Alert, DevOps monitoring

Continuous Monitoring and Visibility into Your CX Performance

Pulse-Customer Experience Monitoring-devops loop-monitor

After launching your communication channels, your contact center must maintain ongoing control and visibility into how well your CX journeys are performing and if any updates need to be made. With Pulse, you can effectively monitor how your customers are experiencing your live CX channels in real-time. Pulse provides continuous CX assurance, so you can be confident that you’re delivering flawless interactions. If a defect emerges and threatens to negatively impact your customers, your team will receive a real-time update, accelerating your troubleshooting and issue remediation. 

See How Cyara Pulse Works!

Blue Shield California

Customer Story: Blue Cross/Blue Shield of California

Cyara Pulse Features

Click through the tabs below to uncover all of Cyara Pulse’s features.

  • Real-Time Alerts
  • Automated Troubleshooting
  • Customizable Dashboards
  • 360 Monitoring View
  • Simplified CX Collaboration
  • Agile and DevOps Enablement
  • Multi-Environment CX Monitoring
Pulse-Get Real-Time Alerts

Real-Time Alerts

Customize alerts and exception-based notifications to automatically alert you when CX issues occur, like when interactions exceed pre-defined time thresholds, backend systems lag, or test cases fail.

Pulse-Automate CX Troubleshooting

Automated Troubleshooting

Sequence test cases to run based on failure of previous test cases, so you can quickly resolve CX problems.

Pulse-Customize Dashboards

Customizable Dashboards

Tailor and organize Pulse dashboards to show relevant information for each user’s role.

Platform dashboard update screenshot-Pulse

360 Monitoring View

Pulse is all about ensuring seamless customer experiences by tracking real-time customer journey insights and system health:

  • Daily connection metrics – Test results, connection failures, and average answer times.
  • 90-day failure trends – Broken down by contact points and test cases for deeper analysis.
  • Actionable intelligence – Quickly pinpoint issues and take proactive steps to enhance CX.
Pulse-CX Collaboration

Simplified CX Collaboration

Share Pulse-generated CX performance information via any collaboration app, including Slack, Skype, email, and messaging.

Pulse-Agile-DevOps Monitoring with integrations to PagerDuty, ServiceNow, Splunk

Agile & DevOps Enablement

Integrate Pulse technology with Splunk for IT monitoring, and ServiceNow and PagerDuty to automate incident management.

Platform - Multi-Environment CX Monitoring

Multi-Environment CX Monitoring

Deliver incident management and automated troubleshooting across all channels from the workspace you’re in, including operations centers and web platforms.

Pulse Gives You Comprehensive, Continuous CX Assurance:

Alert triangle icon

Incident
Management

Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.

Stopwatch in motion

Accelerate Mean-Time-to-Repair (MTTR)

Minimize the time it takes to get back on track with configurable logic, advanced filtering capabilities, and intuitive reports that deliver incident details in real time.

Comprehensive CX-People with hearts and smiles

Comprehensive
Coverage

Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.

Introducing, Enhanced Global Dialing Add-On for Pulse

Seated customer service agent wearing headset, with laptop, leaning against globe

Available as an additional layer of automated monitoring on top of Cyara’s Pulse and Pulse Premium solutions, the Enhanced Global Dialing add-on gives you global assurance that you’re delivering flawless customer experiences to customers around the world, all for a single, all-inclusive price.

Learn more about Enhanced Global Dialing for Pulse!

Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!

Resources

Cyara Pulse datasheet tile

Datasheet: Cyara Pulse – Monitor Your CX in Real Time

Monitor your Customer Experience in real time & be the first to know of any customer-facing CX issues with Cyara Pulse, part of the Cyara Automated CX Assurance Platform.
Learn More Datasheet: Cyara Pulse – Monitor Your CX in Real Time

Datasheet: Enhanced Global Dialing Add-On for Pulse

Cyara Enhanced Global Dialing enables you to understand your customer experience across the globe with always-on, automated call testing.
Learn More Datasheet: Enhanced Global Dialing Add-On for Pulse
Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Leading Household Appliance Company Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Juliano Tripodi discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Learn More Leading Household Appliance Company Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?

RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?

Ryan Rivais of RBC shows how he has integrated Cyara Pulse live CX monitoring into RBC’s unified contact center dashboard.
Learn More RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?
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Learn More

See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.

Watch a Demo

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

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