Cyara

Cyara Customer Experience Assurance Platform

COMPLETE VISIBILITY ACROSS END-TO-END OMNICHANNEL CUSTOMER JOURNEYS

Cyara Pulse

Proactively monitor every step of the customer journey
From voice, IVR, SMS, web and email channels to telco networks and agent endpoints
Start monitoring today
ZERO BLIND SPOTS | COMPLETE VISIBILITY
Cyara Pulse demo screen
Reduce customer abandonment rates by up to
90%

Identify issues at any point in the customer journey – across channels, telco or agent endpoints, before they drive customer abandonment.

Accelerate service disruption detection by up to
80%

Pinpoint customer experience issues faster with automated diagnostics and carrier-level visibility.

Reduce mean time to resolution by up to
5x

Accelerate remediation with integrated workflows and closed-loop incident management.

Closed loop omnichannel monitoring

Monitor
Validate
Diagnose
Resolve
Scale
Cyara Pulse monitor screen

Monitor all customer journeys through every touchpoint

Monitor customer journeys across voice, digital, and agent touchpoints from a centralized hub, giving teams visibility into the health of complete customer experiences—not isolated tests.

Validate the entire customer journey from carrier networks to agent endpoints

Capture real customer experiences, from validating carrier connectivity and voice quality to customer flows, routing, queues, and agent handoffs.

Cyara Pulse validate screen
Cyara Pulse diagnose screen

Diagnose failure points down to the carrier level

Isolate customer experience issues with multi-carrier diagnostics and failure correlation that pinpoint failures across carrier, network, and application layers.

Resolve faster, turn insights into tracked incidents

Transform insights into operational action with Intelligent Insights through customizable dashboards, reporting, analytics and integrated incident management workflows that accelerate investigation, streamline remediation, and enable closed-loop resolution.

Cyara Pulse resolve screen
Cyara Pulse scale screen

Scale and standardize with reusable monitoring frameworks

Reduce administrative effort with reusable schedules, rules, actions, shared configurations, one-click deployment, and centralized management for consistent monitoring across the enterprise.

HOW LEADING ENTERPRISES USE PULSE TO PROACTIVELY VALIDATE CUSTOMER JOURNEYS

  • “If you are serious about customer experience, if you’re serious about proactive monitoring, then these are the right solutions for you.”

    Phillip Moore, Operations and OSS Manager
    Testimonial logo vodafone

  • “My engineers get alerts and the technical details they need to resolve the problem quickly”

    Richie Gass, Senior manager of telephony & teleconferencing services, IT
    Testimonial logo blue california

  • “Cyara was definitely much more intuitive than the competition”

    Steve Correa, Senior system engineer
    Testimonial logo at&t

Resources

Frequently Asked Questions

Cyara Pulse is a real-time CX monitoring solution. Pulse provides visibility into your CX performance from both the agent and customer perspectives by automatically simulating real-world interactions. Your team will receive alerts and organized, actionable insights into components such as voice quality, integrations, applications, and system handoffs, which empowers faster issue detection and remediation, so you can deliver flawless CX across all channels.

Cyara Pulse monitors CX performance across all digital and voice channels, including self-service and agent-assisted interactions.

In the past, contact centers have relied on traditional and manual CX testing and monitoring processes. However, as contact center infrastructures have evolved and become more complex, manually validating CX performance is impossible. Pulse empowers you to gain visibility into how well your end-to-end CX journeys are performing and how your customers are experiencing your channels in real time. Instead of reacting to CX defects after your customers have already been exposed in the live environment, Pulse helps you proactively troubleshoot and remediate issues so you can resolve them before your customers are affected.

If a CX defect emerges, Cyara Pulse automatically sends a real-time notification to your team. Pulse’s data-driven analytics and customizable dashboards provide the insights you need to quickly identify and resolve issues, so you can mitigate the risk of downtime, outages, compliance issues, and churn.

As part of Cyara’s AI-Powered CX Productivity, Growth, and Assurance Platform, Pulse integrates with all CCaaS, UCaaS, CRM, and helpdesk providers including Genesys, ServiceNow, NICE, AWS, and more.

Pulse helps global enterprises reduce MTTR by providing configurable logic, advanced filtering capabilities, and intuitive reporting that deliver incident details in real time. Instead of chasing defects down after customers complain about issues, Pulse enables proactive issue detection and remediation, so you can improve organizational efficiency and deliver seamless, error-free CX.

Cyara Agentic Platform

Cyara Agentic Platform

The industry’s first AI-native CX assurance platform built for infinite paths and autonomous decisions.

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