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Cyara Pulse

Cyara Pulse

Monitor Your CX in Real Time & Be the First to Know of Any Customer-Facing CX Issues

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Cyara Pulse-CX Monitoring-DevOps loop-Monitor

Meet Cyara Pulse, your partner in monitoring live CX to ensure performance continuously meets customer expectations.

You’ve worked hard to build trust with your customers by delivering a high-quality customer experience (CX). To keep them coming back, it’s important that you monitor CX from the customer’s perspective to ensure your complex systems work together, flawlessly, continuing to delight your customers.

In live environments, across every communication channel, you need constant visibility of your CX, and real-time notifications on issues automatically delivered to your team, so you can resolve problems before customers have to experience them.

Cyara Pulse — CX Monitoring

Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.

Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.

Pulse-Alert, DevOps monitoring

See How Cyara Pulse Works!

Blue Shield California

Customer Story: Blue Cross/Blue Shield of California

Cyara Pulse Features

Click the tabs below to uncover all of Cyara Pulse’s features.

  • Real-Time Alerts
  • Automated Troubleshooting
  • Customizable Dashboards
  • Multi-Environment CX Monitoring
  • Simplified CX Collaboration
  • Agile and DevOps Enablement
Pulse-Get Real-Time Alerts

Real-Time Alerts

Customize alerts and exception-based notifications to automatically alert you when CX issues occur, like when interactions exceed pre-defined time thresholds, backend systems lag, or test cases fail.

Pulse-Automate CX Troubleshooting

Automated Troubleshooting

Sequence test cases to run based on failure of previous test cases, so you can quickly resolve CX problems.

Pulse-Customize Dashboards

Customizable Dashboards

Tailor and organize Pulse dashboards to show relevant information for each user’s role.

Pulse-Monitor CX mobile app screenshots

Multi-Environment CX Monitoring

Deliver incident management and automated troubleshooting across all channels from the workspace you’re in, including operations centers, web platforms, and the Pulse mobile app.

Pulse-CX Collaboration

Simplified CX Collaboration

Share Pulse-generated CX performance information via any collaboration app, including Slack, Skype, email, and messaging.

Pulse-Agile-DevOps Monitoring with integrations to PagerDuty, ServiceNow, Splunk

Agile & DevOps Enablement

Integrate Pulse technology with Splunk for IT monitoring, and ServiceNow and PagerDuty to automate incident management.

Pulse Gives You Comprehensive, Continuous CX Assurance:

Alert triangle icon

Incident
Management

Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.

Stopwatch in motion

Accelerate Mean-Time-to-Repair (MTTR)

Minimize the time it takes to get back on track with configurable logic, advanced filtering capabilities, and intuitive reports that deliver incident details in real time.

Comprehensive CX-People with hearts and smiles

Comprehensive
Coverage

Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.

Cyara Automated CX Assurance Platform

Cyara Pulse is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

Velocity icon

Velocity

Functional & Regression Testing

Botium icon

Botium

Chatbot Testing & Assurance

Cruncher icon

Cruncher

Performance Testing

Pulse icon

Pulse

Customer Experience Monitoring

LiveVQ icon

ResolveAX

Agent Experience Assurance

Resources

FSP Pulse Datasheet

Datasheet: Cyara Pulse Fast Start Package

Get going quickly with Cyara Pulse. Learn how to effectively set up alerts, dashboards, analytics, and reporting. Ensure the operational performance and results from your CX monitoring.
Learn More Datasheet: Cyara Pulse Fast Start Package
Cyara Pulse datasheet tile

Datasheet: Cyara Pulse – Monitor Your CX in Real Time

Monitor your Customer Experience in real time & be the first to know of any customer-facing CX issues with Cyara Pulse, part of the Cyara Automated CX Assurance Platform.
Learn More Datasheet: Cyara Pulse – Monitor Your CX in Real Time
Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Juliano Tripodi, Agile Delivery Lead with Electrolux discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Learn More Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?

RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?

Ryan Rivais of RBC shows how he has integrated Cyara Pulse live CX monitoring into RBC’s unified contact center dashboard.
Learn More RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?
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Learn More

See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers

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