Cyara Pulse
Monitor your CX in real time & be the first to know of any customer-facing CX issues
Meet Cyara Pulse, your partner in monitoring live CX to ensure performance continuously meets customer expectations.
You’ve worked hard to build trust with your customers by delivering a high-quality customer experience (CX). To keep them coming back, it’s important that you monitor CX from the customer’s perspective to ensure your complex systems work together, flawlessly, continuing to delight your customers.
In live environments, across every communication channel, you need constant visibility of your CX, and real-time notifications on issues automatically delivered to your team, so you can resolve problems before customers have to experience them.
Cyara Pulse — CX Monitoring
Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.
Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate real-world contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.
See How Cyara Pulse Works!
Customer Story: Blue Cross/Blue Shield of California
Cyara Pulse Features
Click the tabs below to uncover all of Cyara Pulse’s features.
Real-Time Alerts
Customize alerts and exception-based notifications to automatically alert you when CX issues occur, like when interactions exceed pre-defined time thresholds, backend systems lag, or test cases fail.
Automated Troubleshooting
Sequence test cases to run based on failure of previous test cases, so you can quickly resolve CX problems.
Customizable Dashboards
Tailor and organize Pulse dashboards to show relevant information for each user’s role.
Multi-Environment CX Monitoring
Deliver incident management and automated troubleshooting across all channels from the workspace you’re in, including operations centers, web platforms, and the Pulse mobile app.
Simplified CX Collaboration
Share Pulse-generated CX performance information via any collaboration app, including Slack, Skype, email, and messaging.
Agile & DevOps Enablement
Integrate Pulse technology with Splunk for IT monitoring, and ServiceNow and PagerDuty to automate incident management.
Pulse Gives You Comprehensive, Continuous CX Assurance:
Incident
Management
Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.
Accelerate Mean-Time-to-Repair (MTTR)
Minimize the time it takes to get back on track with configurable logic, advanced filtering capabilities, and intuitive reports that deliver incident details in real time.
Comprehensive
Coverage
Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.
Introducing, Enhanced Global Dialing Add-On for Pulse
Available as an additional layer of automated monitoring on top of Cyara’s Pulse and Pulse Premium solutions, the Enhanced Global Dialing add-on gives you global assurance that you’re delivering flawless customer experiences to customers around the world, all for a single, all-inclusive price.
Learn more about Enhanced Global Dialing for Pulse!
Cyara Automated CX Assurance Platform
Cyara Pulse is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Resources
Datasheet: Cyara Pulse – Monitor Your CX in Real Time
Datasheet: Enhanced Global Dialing Add-On for Pulse
Datasheet: Cyara Pulse Fast Start Package
Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?
Learn More
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers