Assure CX Quality Worldwide with Proactive Monitoring & In-Country Testing

For enterprises with worldwide reach, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of factors that affect the quality of customer experience, like telecom network and carrier stability. Unfortunately, in-production testing can’t be done adequately by dialing over international circuits. To assess the true quality of a toll-free number or IVR, calls need to be made locally. This requires teams in every country you support, and if you don’t have the resources to meet that requirement, you can’t monitor toll-free numbers, voice quality, and IVRs for international calls. Lack of system performance visibility in other countries puts you at risk for delivering a poor customer experience.

To manage global phone numbers, multiple carriers, and providers, you need more than just automated monitoring. You need an extra layer of assurance, providing proactive tracking and management that increases visibility on telecom infrastructure and carrier performance, helps detect and identify issues, and provides the right information to reduce troubleshooting time and resolve problems before CX is negatively affected.