The fast lane to flawless customer experience is here. No matter how you like to do your IVR testing – manually or automated – there’s never been a quicker, more efficient way to drive customer satisfaction.
Introducing Cyara Call Explorer!
Call Explorer is a Platform-level feature that will turbocharge your IVR testing and monitoring.
Whether your IVR testing teams prefer the control of a manual approach or the precision and convenience of autopilot, Call Explorer makes it easier to assure that the customer journeys you’ve designed give callers the best experiences possible without requiring you to change a thing.
Providing Excellent CX: Easier Said than Done
Excellent customer experience (CX) is what will set you apart from your competition. With it, you build long-lasting, loyal customers who trust your brand and share their positive experiences with others.
To provide excellent CX, you need to ensure that your call center voice systems and functionality, like IVRs, call routing, data passing, and SMS, perform flawlessly. This requires a thorough and continuous CX testing approach, diligently examining your designed customer journeys to make sure they are set up to respond to your caller requests, answer their questions, and accomplish their goals.
Manually dialing and selecting every possible option built into all your customer journey paths is a massive, time-consuming, and repetitive undertaking. Even the simplest contact center systems can have hundreds of possible permutations, requiring large teams of manual testers to make sure technology is working as intended, transferring, and resolving your caller’s inquiries.
And even when customer journeys have passed those tests, as soon as updates occur, services change, or new elements are added, those journeys will have to be tested again.
With Call Explorer, You Can!
Call Explorer is a web-based phone UI that can be used to manually test customer voice journeys.
In the background Call Explorer is automatically and intelligently listening, logging, and documenting every aspect of that voice test call.
From a single manual test session, Call Explorer automatically captures rich documentation of each step taken and creates a test script. This helps testers quickly build a comprehensive library of test cases that will never have to be manually dialed again!
Benefits of Automating IVR Testing with Call Explorer:
- A fast, non-technical way to test IVRs
- Automatic documentation of every test step
- Easy test case tuning
- Elimination of manual IVR test repetition
- Intelligent, multilingual IVR support
- Automatic generation of test scripts for future automated testing & monitoring campaigns
- Standardized test cases with comprehensive data for faster defect detection, tracking & validation of resolutions
“I think [Call Explorer] is great. I mean, it’s like you guys have created an automated feature we didn’t know we needed and now that we have it, it’s like ‘how come we didn’t ask for this!’”
— Market-Leading Multinational Software Company
Pedal to the Metal Q&A: How has Cyara Call Explorer helped with regression testing?
Pedal to the Metal Q&A: How has Cyara Call Explorer helped make IVR testing in multiple languages and countries easier?
Pedal to the Metal Q&A: How are you using Cyara Call Explorer to automate your IVR testing?
Watch the Xchange Online Webinar: Navigating Around Bumps on the Path to Test Automation Bliss
Learn the four methods Cyara has created to get to the benefits of test automation faster.
Resources
Product Video: Cyara Call Explorer
Video: Cyara Call Explorer Demo
Training Video: IVR Application Testing Use Case
Learn More
See how the Cyara Automated CX Assurance Platform can help you achieve your CX Assurance goals, and delight your customers