Cyara
Cyara Customer Experience Assurance Platform
Blue Shield of California, one of the state’s largest health plans, strives to deliver a great customer experience, each and every time. To achieve this goal, the customer experience (CX) technology systems that serve their 4.5 million members must be up and running 24×7.
Learn how Cyara helped Blue Shield of California manage their contact center incidents and maintain overall system health.
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.