Cyara Pulse Add-On:
Enhanced Global Dialing Add-On for Cyara Pulse
Local Reach at Global Scale
To engage with your customers who live all over the world, your contact centers need to be able to deliver flawless customer experiences globally. But how do you accurately assure the quality of audio, connection stability, and IVR routing and messaging in different countries, with different networks and service providers?
Unfortunately, it’s not as simple as setting up Pulse monitoring campaigns. In-production testing can’t be done adequately by dialing over international circuits. To assess the true quality of a toll-free number or IVR, calls need to be made locally. This requires teams in every country you support, and if you don’t have the resources to meet that requirement, you can’t monitor toll-free numbers, voice quality, and IVRs for international calls. Lack of system performance visibility in other countries puts you at risk for delivering a poor customer experience.
Enhanced Global Dialing for Cyara Pulse offers a simple solution to this complex problem
With Pulse and Enhanced Global Dialing, Cyara enables you to generate local calls across the globe. With this power, you can:
Enhanced Global Dialing is available as an additional layer of automated monitoring on top of Cyara’s Pulse and Pulse Premium solutions that gives you global assurance that you’re delivering flawless customer experiences to customers around the world, all for a single, all-inclusive price.
With your annual subscription to Enhanced Global Dialing, you receive:
Explore Cyara’s Global Coverage & Monitoring
Cyara’s Global Infrastructure
Cyara has built its global communication infrastructure across two main pillars:
What should you look for in your testing & monitoring communication infrastructure?
- Local numbers presence in the countries your users are located in
- Mobile and landline coverage
- Audio quality monitoring that analyzes actual media
- Low false positives on test results
- Real-time alerts of real failures
- Useful and actionable CDRs and test data, to easily share with your carrier
- Flexible workflow to handle failed call test scenarios
- Amazing support, for when things go wrong