Cyara Pulse Add-On:
Enhanced Global Dialing Add-On for Cyara Pulse
Local Reach at Global Scale
To engage with your customers who live all over the world, your contact centers need to be able to deliver flawless customer experiences globally. But how do you accurately assure the quality of audio, connection stability, and IVR routing and messaging in different countries, with different networks and service providers?
Unfortunately, it’s not as simple as setting up Pulse monitoring campaigns. In-production testing can’t be done adequately by dialing over international circuits. To assess the true quality of a toll-free number or IVR, calls need to be made locally. This requires teams in every country you support, and if you don’t have the resources to meet that requirement, you can’t monitor toll-free numbers, voice quality, and IVRs for international calls. Lack of system performance visibility in other countries puts you at risk for delivering a poor customer experience.
Enhanced Global Dialing for Cyara Pulse offers a simple solution to this complex problem
With Pulse and Enhanced Global Dialing, Cyara enables you to generate local calls across the globe. With this power, you can:
Increase productivity by automating international call testing
Assure call quality and end-to-end customer journeys with increased toll-free number testing coverage
Mitigate the risk of poor CX by automating pre- & post-production testing
Enhanced Global Dialing is available as an additional layer of automated monitoring on top of Cyara’s Pulse and Pulse Premium solutions that gives you global assurance that you’re delivering flawless customer experiences to customers around the world, all for a single, all-inclusive price.
With your annual subscription to Enhanced Global Dialing, you receive:
Proactive in-country call testing
Includes dialing from 80+ countries and 250 points of presence, as well as multiple carriers.
Automated, real-time alerting
Improves productivity and gives your teams immediate visibility into issues that occur.
Automatically generated reports & analytics
Keeps stakeholders informed and take informed actions based on valuable reporting.
24/7 global support
Ensures you have the support and assistance you need at any time.
Explore Cyara’s Global Coverage & Monitoring
82
Countries Covered
70
Fixed Line
76
Mobile
Cyara’s Global Infrastructure
Cyara has built its global communication infrastructure across two main pillars:
Local & global
Cyara ensures that calls and messages originate and terminate within the countries its numbers are allocated, so you can be sure the traffic generated is as close as possible to the behavior of your real users.
Artificial intelligence
Telephony networks are finicky. At times, your tests can fail due to a multitude of reasons – some of them unrelated to your service. An innovative machine learning system looks at every failed test in our platform, tagging and categorizing it in real time, making sure false positives aren’t flagged without need.
What should you look for in your testing & monitoring communication infrastructure?
- Local numbers presence in the countries your users are located in
- Mobile and landline coverage
- Audio quality monitoring that analyzes actual media
- Low false positives on test results
- Real-time alerts of real failures
- Useful and actionable CDRs and test data, to easily share with your carrier
- Flexible workflow to handle failed call test scenarios
- Amazing support, for when things go wrong
- Simplicity
Enhanced Global Dialing Resources
Product Video: Cyara Platform Global In-Country Dialing
eBook: Guide to Effective Number Testing
Datasheet: Enhanced Global Dialing Add-On for Pulse
Learn More
See how the Cyara Automated Customer Experience Assurance Platform can help you achieve your CX Assurance goals, and delight your customers.