Cyara probeRTC
Continuous WebRTC network testing directly from critical sites and specific customer locations
probeRTC is just one part of Cyara’s extensive testRTC suite of WebRTC test tools. These tools offer you a one-stop-shop for all your WebRTC based applications and services’ testing, monitoring and support needs.
probeRTC ensures that important sites always have access to your WebRTC infrastructure and will alert you with full details in the event of issues at any site.
probeRTC helps you quickly resolve issues by providing essential WebRTC information about your customer’s network setup. It removes the need for deep customer involvement in troubleshooting. Better still, probeRTC alerts you to issues as they occur so you can address them before they impact the customer.
A powerful tool, probeRTC is very simple to set up. You configure a probe which your users can deploy from a browser (without the need to install anything) or as a continuous monitoring agent installed on a machine situated on site.
Once connected, probeRTC monitors the connection from the specific location. All the data collected is stored in probeRTC’s visual dashboard. Both your users and support staff can easily view results.
With Cyara’s probeRTC, you will benefit from:
Active Monitoring
Ability to install a fully configured monitoring probe on any machine at the desired location.
Complete Coverage
Monitor connectivity to your WebRTC application from any location, anywhere in the world.
Installation Free
No client side installation is required. Configured probes can be run from any browser.
Flexible Monitoring
Configure monitoring probes to run specific tests at any interval or frequency you choose.
Data Sharing
Data gathered by specific probes can be shared in real-time directly with your customers.
Powerful Dashboard
Data is displayed in a visual dashboard allowing for quick and easy troubleshooting.
Probe Comparisons
Compare results of probes run in different locations, highlighting different responses from your deployment.
probeRTC allows you to monitor access to your WebRTC infrastructure directly from your customer’s premises.
Monitor from Specific Locations
Ensure specific sites are always connected. If an issue arises, receive essential data allowing you to address it quickly.
Full Transparency
Give users access to results so they are aware of the current state of their network. Allow them to see the impact of changes made to their network.
Location Comparisons
Compare application connectivity and network quality from different locations. Discover potential issues in key locations and ensure optimum conditions for your most valued customers.
See probeRTC in action today and discover how easy it is to:
Monitor connectivity from any location
Effortlessly assist with user specific connection issues
Proactively troubleshoot issues as they occur
Prevent SLA issues and disputes
probeRTC can help you answer questions, such as:
Do you have critical sites where downtime has the potential to cause significant customer impact?
Are there locations or sites that have recurring issues while other sites do not?
Can you compare network quality for a specific customer locality over time?
Are you struggling to meet Service Level Agreement (SLA) requirements with key customers due to network connectivity and quality concerns?
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
Resources
White Paper: What to Look For in a WebRTC Testing Tool
White Paper: Exploring Six Essential Metrics for WebRTC Monitoring in Contact Centers
Learn More
See how the Cyara AI-Led Customer Experience Transformation Platform can help you achieve your CX Assurance goals, and delight your customers.