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Cyara probeRTC

Continuous WebRTC network testing directly from critical sites and specific customer locations

Talk to an Expert
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probeRTC is just one part of Cyara’s extensive testRTC suite of WebRTC test tools. These tools offer you a one-stop-shop for all your WebRTC based applications and services’ testing, monitoring and support needs.

probeRTC ensures that important sites always have access to your WebRTC infrastructure and will alert you with full details in the event of issues at any site.

probeRTC helps you quickly resolve issues by providing essential WebRTC information about your customer’s network setup. It removes the need for deep customer involvement in troubleshooting. Better still, probeRTC alerts you to issues as they occur so you can address them before they impact the customer.

A powerful tool, probeRTC is very simple to set up. You configure a probe which your users can deploy from a browser (without the need to install anything) or as a continuous monitoring agent installed on a machine situated on site. 

Once connected, probeRTC monitors the connection from the specific location. All the data collected is stored in probeRTC’s visual dashboard. Both your users and support staff can easily view results.

With Cyara’s probeRTC, you will benefit from:

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Active Monitoring

Ability to install a fully configured monitoring probe on any machine at the desired location.

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Complete Coverage

Monitor connectivity to your WebRTC application from any location, anywhere in the world.

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Installation Free

No client side installation is required. Configured probes can be run from any browser.

Tech companies

Flexible Monitoring

Configure monitoring probes to run specific tests at any interval or frequency you choose.

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Data Sharing

Data gathered by specific probes can be shared in real-time directly with your customers.

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Powerful Dashboard

Data is displayed in a visual dashboard allowing for quick and easy troubleshooting.

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Probe Comparisons

Compare results of probes run in different locations, highlighting different responses from your deployment.

probeRTC allows you to monitor access to your WebRTC infrastructure directly from your customer’s premises.

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Monitor from Specific Locations

Ensure specific sites are always connected. If an issue arises, receive essential data allowing you to address it quickly.

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Full Transparency

Give users access to results so they are aware of the current state of their network. Allow them to see the impact of changes made to their network.

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Location Comparisons

Compare application connectivity and network quality from different locations. Discover potential issues in key locations and ensure optimum conditions for your most valued customers.

See probeRTC in action today and discover how easy it is to:

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Monitor connectivity from any location

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Effortlessly assist with user specific connection issues

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Proactively troubleshoot issues as they occur

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Prevent SLA issues and disputes

probeRTC can help you answer questions, such as:

1

Do you have critical sites where downtime has the potential to cause significant customer impact?

2

Are there locations or sites that have recurring issues while other sites do not?

3

Can you compare network quality for a specific customer locality over time?

4

Are you struggling to meet Service Level Agreement (SLA) requirements with key customers due to network connectivity and quality concerns?

Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!

Resources

Spearline (now part of Cyara) White paper-What to look for in a WebRTC testing tool?

White Paper: What to Look For in a WebRTC Testing Tool

Not all WebRTC testing tools are created equal. If you’re about to embark on your WebRTC testing journey, it’s crucial to understand exactly what you need from your tools right from the start. Gain valuable insights from Tsahi Levent-Levi, a renowned expert in the field of WebRTC.
Learn More White Paper: What to Look For in a WebRTC Testing Tool
talkdesk

Customer Story: Talkdesk

Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.
Learn More Customer Story: Talkdesk
Exploring Six Essential Metrics for WebRTC Monitoring

White Paper: Exploring Six Essential Metrics for WebRTC Monitoring in Contact Centers

Learn how to maximize contact center call quality by evaluating 6 key metrics for WebRTC monitoring in this Cyara + Spearline white paper.
Learn More White Paper: Exploring Six Essential Metrics for WebRTC Monitoring in Contact Centers
CollaborationRoom

Customer Story: collaborationroom.ai

Learn how CollaborationRoom.Ai used the world’s most powerful webRTC and testRTC tools from Cyara to improve their CSAT results
Learn More Customer Story: collaborationroom.ai
Remote Legal - Court Reporting

Customer Story: Remote Legal

Learn how Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients.
Learn More Customer Story: Remote Legal

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

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