While many businesses have invested in conversational and generative AI-powered technology, few projects have successfully made it past proof of concept. Generative AI-driven technology such as large language models (LLMs) can transform your CX offerings but could introduce unique challenges that put your reputation and revenue at risk.
Cyara Botium
Deliver reliable bots with comprehensive testing
Without the right guardrails in place, LLM-powered bots can generate inaccurate content, experience hallucinations, become biased, and more, leading to a wide range of reputational, financial, and compliance risks.
But with a comprehensive testing solution, you can make sure your AI agents are consistent and deliver accurate customer interactions, without any unnecessary risk.
Performance testing
Test your chatbot’s ability to handle high query volumes without slowing down.
Functional testing
Ensure all features work as intended. Test various user inputs to confirm correct responses and reliable performance.
Security testing
Identify and fix vulnerabilities to safeguard user data and privacy.
End-to-end testing
Simulate real-world customer activity to make sure your bots deliver intuitive, streamlined journeys.
Automated testing
Eliminate time-consuming and error-prone manual processes to accelerate development and proactively remediate CX defects.
Continuous testing and monitoring
Maintain reliable AI-powered interactions by testing at every stage in the chatbot development lifecycle.
Generative AI testing
Mitigate LLM-related risks and deliver better AI agents with confidence.
Cyara Botium
Featured modules
FactCheck:
Ensure accuracy
Misuse:
Prevent harmful content generation
Coming soon to Cyara AI Trust
Privacy, Security, Regulation:
Protect user data
Bias:
Expose inherent biases
Assure AI-powered interactions with Cyara Botium
With Cyara Botium, our award-winning conversational AI optimization solution, you can maximize the value of your AI investments and accelerate the next stage of CX innovation with confidence.
