Automate CX Incident Management
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time, and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Vodafone, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit www.pagerduty.com.
Customer Experience (CX) systems are business-critical. Cyara Automated CX Assurance, the world’s leading CX testing and monitoring platform, features integrations with PagerDuty to automate CX incident management. Users can create incident tickets in PagerDuty, enabling rapid response and reduced mean time to repair (MTTR).
With this integration, Cyara Pulse and PagerDuty work together, facilitating collaboration and coordination within teams. When Cyara Pulse identifies an operational issue in the CX, the user can automatically create a PagerDuty ticket. To speed issue resolution, teams can set thresholds in Cyara Pulse to automatically create and clear tickets.
Cyara-PagerDuty Integration Benefits
- Automate CX incident management by creating incident tickets from Cyara Pulse test case failures
- Enable rapid response on mobile by sending real-time notifications to users through Cyara’s Pulse Mobile App
- Reduce mean time to repair (MTTR) by setting thresholds to automatically create and clear tickets based on Cyara test results
- Obtain rich incident data from Cyara, including urgency metrics, failure details, and impacted service indicators from each triggered event
How the Cyara-PagerDuty Integration Works
Cyara has partnered with PagerDuty to better align teams and automate incident management. How? Cyara’s Pulse creates PagerDuty incident tickets for Pulse test case failures. Users have the ability and control to set thresholds to their desired specifications, building customized cadence for automatically creating and clearing tickets based on Cyara test results. From Pulse, teams can send real-time notifications to users on the App.
“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”
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