Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline

You can then import this baseline document into Amazon Connect, and automatically create an Amazon Connect Flow, including populating the flow and prompts

Once you’ve fleshed out the Amazon Connect Flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates

Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale

Finally, once in production, the Cyara Accelerator will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.