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Cyara Customer Experience Assurance Platform

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    • AI-Led CX Assurance Platform
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    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
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          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
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          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
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          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
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          • Cyara platform - Connect - Assure WebRTC CX
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AWS

AWS + Cyara:
Better Together

AWS

Amazon Web Services (AWS) is a leading, comprehensive cloud platform that offers more than 200 fully featured services from data centers globally, while the Cyara CX Transformation Platform simulates real-world customer interactions and engages with your contact center platform, across voice and digital channels, just as a customer would.

Together, Cyara and AWS assure your platform is performing exactly as designed.

Learn more about this partnership and how Cyara and AWS are Better Together.

Vodafone Customer Story
Read the Vodafone Case Study
Agero
Read the Agero Case Study

“You don’t actually have to have someone monitoring the dashboard 24/7. We’ve got technology that’s doing that for us.”

— Phillip Moore, Operations & OSS Manager, Vodafone NZ

Cyara Cloud Migration Assurance for Amazon Connect

Cyara Cloud Migration Assurance for Amazon Connect helps you accelerate the migration of your contact center to the cloud, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.

There are five easy steps to migrating your contact center to Amazon Connect with Cyara Cloud Migration Assurance.

  1. Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline
  2. You can then import this baseline document into Amazon Connect, and automatically create an Amazon Connect Flow, including populating the flow and prompts
  3. Once you’ve fleshed out the Amazon Connect Flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates
  4. Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale
  5. Finally, once in production, Cyara Cloud Migration Assurance will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Marketplace Seller and Public Sector Program (PSP) Partner.

APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria. PSP Partners are recognized for solutions and experience in delivering government, education, and nonprofit customer missions around the world.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Amazon Connect.

AWS-Marketplace Seller Partner
AWS-Public Sector Partner

Resources

Welcome to Cyara Accelerator for Amazon Connect

Infographic: Amazon Connect with Cyara Cloud Migration Assurance

Cyara Cloud Migration Assurance for Amazon Connect helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed. Learn all of the benefits of Cyara Cloud Migration Assurance for Amazon Connect in this handy infographic.
Learn More Infographic: Amazon Connect with Cyara Cloud Migration Assurance
Cyara Cloud Migration Assurance for Amazon Connect

Datasheet: Cyara Cloud Migration Assurance for Amazon Connect

Learn how accelerate your contact center migration with less risk in the Cyara Cloud Migration Assurance for Amazon Connect datasheet.
Learn More Datasheet: Cyara Cloud Migration Assurance for Amazon Connect
AWS + Cyara webinar: Modernize your contact center - best practices

Webinar: AWS + Cyara – Modernize Your Contact Center

Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.
Learn More Webinar: AWS + Cyara – Modernize Your Contact Center

For more information, please email partners@cyara.com

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