• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara logo

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • Automated CX Assurance Platform
      • Call Routing & Agent Desktop Testing
      • Global In-Country Dialing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • Accelerator
      • Botium
      • Call Explorer
      • Cruncher
      • LiveVQ
      • Pulse
      • Toll-Free Fast Check
      • Velocity
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Expert Services
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing
      • Cloud Contact Center
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Resources
    • Webinars
  • ABOUT
    • News
    • Partners
    • Customer Awards
    • Company
      • About Cyara
      • Careers
      • Employee Profiles
      • Industry Awards
      • Leadership

AWS

Amazon Connect + Cyara

Cyara Accelerator for Amazon Connect

The Cyara Accelerator for Amazon Connect helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.

There are five easy steps to migrating your contact center to Amazon Connect with the Cyara Accelerator.

  1. Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline
  2. You can then import this baseline document into Amazon Connect, and automatically create an Amazon Connect Flow, including populating the flow and prompts
  3. Once you’ve fleshed out the Amazon Connect Flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates
  4. Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale
  5. Finally, once in production, the Cyara Accelerator will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Marketplace Seller and Public Sector Program (PSP) Partner.

APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria. PSP Partners are recognized for solutions and experience in delivering government, education, and nonprofit customer missions around the world.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Amazon Connect.

AWS-Marketplace Seller Partner
AWS-Public Sector Partner

Resources

Cyara Toll-Free Fast Check datasheet 2022

Datasheet: Cyara Toll-Free Fast Check

Until now, the only way to assure TFNs was through manual testing, an inefficient, resource-intensive process inherently prone to human error. Meet Cyara Toll-Free Fast Check, the only fast, accurate, automated way to test toll-free numbers.

#contactcenter #customerexperience #cxassuranceplatform #testautomation

How To Analyze & Optimize CX

How-To Guide: How to Analyze & Optimize the Customer Experience

Analyze and optimize the customer experience and journey in three steps. Understand the technology failures behind poor customer experience and what to do.

#contactcenter #customerexperience

Leading US Health Insurance Provider

Customer Story: Leading US Health Insurance Provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

#contactcenter #digitaltransformation #healthinsurers #ivr #monitoring #testautomation

Cyara Accelerator for Amazon Connect

Product Video: Cyara Accelerator for Amazon Connect

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Watch the video to learn more.

#cloudmigration #customerexperience #cxassuranceplatform

For more information, please email partners@cyara.com

Footer

Cyara logo
Contact Us
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2022 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement