Genesys + Cyara Partnership

Delivering Flawless Contact Center Customer Experience

Assure the Best Customer Experience

Cyara assures the customer experience for a wide range of Genesys platforms supporting digital transformation, omnichannel interactions, and cloud migration.

Genesys Engage

Cyara’s CX Assurance Platform works with Genesys Engage to help provide a flawless customer experience. And, since the customer experience involves the agent, Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, and with the right experience. Learn how Cyara ensures Genesys Engage success.

Genesys Cloud

Cyara’s Accelerator for Genesys Cloud helps you accelerate your migration to Genesys Cloud. Accelerator improves quality throughout the development cycle and gives you confidence that your new Cloud contact center is working as designed. Learn about Cyara Accelerator for Genesys Cloud.

Genesys PureConnect

Cyara’s CX Assurance Platform works with Genesys PureConnect to ensure a flawless customer experience. Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, with the right experience. Learn how Cyara ensures for Genesys PureConnect success.

Customer Success

Major Automotive Manufacturer

The financial services arm of a major automotive manufacturer, a Genesys customer, has been using Cyara’s CX Assurance Platform since 2014. The company relies on Cyara to assure major implementations including its: SIP migration, IP migration, IVR production monitoring, CX mapping, and automated test script generation and regression testing, and most recently omnichannel customer experience.

Major Specialty Food and Beverage Company

The specialty food and beverage company uses Cyara to assure routing to IVR and agents, validate capacity of carrier’s trunks and Genesys Cloud, confirm that agents can login and receive calls, verify that agents can take calls simultaneously, certify that calls remain in queue, and validate that agents completing calls are able to immediately receive new calls.

Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.