Genesys + Cyara
Take CX Assurance With You to the Cloud
Don’t Let Your CX Assurance Get Lost in the Cloud
Companies choose Genesys because it’s one of the best names in the business for creating a consistently outstanding, cloud-based customer experience. As a tool for digital transformation and omnichannel customer engagement, it’s second to none. But cloud migration brings its own set of challenges, and without the right supporting tools, your CX may not reach the heights you’d hoped. That’s why Cyara partners with Genesys — to ensure you get the most out of your investment.
With Cyara to guide you on your journey to Genesys Cloud CX, you get three things:
Complete CX Assurance
Cyara tests your new Genesys Cloud CX from both the customer’s and the agent’s perspective to ensure the IVR is mapped correctly and calls are routed properly. We see to it that the right customer gets to the right agent — with the right data — so you can have complete confidence in your CX.
The Clearest Path to the Cloud
Cloud migrations are known for their delays and cost overruns. But, whether you’re migrating from an on-premise solution or another cloud provider, Cyara Accelerator helps you make the move to Genesys Cloud CX as quickly and cost-efficiently as possible. More importantly, customer service won’t suffer while you’re making the journey.
The Quickest Return on Investment
Migration is only the beginning of your journey toward greater CX assurance. Once you’re established with Genesys, Cyara’s ongoing testing and monitoring will help you discover and correct issues before they ever reach your customers. Enhanced customer experience + more efficient testing = a faster ROI for your business.
Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.
Electrolux Q&A: What were your challenges prior to working with Cyara, and how has the platform helped?
Juliano Tripodi, Agile Delivery Lead with Electrolux discusses how the Cyara Automated CX Assurance Platform has eliminated many CX challenges encountered previously.
Cyara is a Premium App on the Genesys AppFoundry and supports Genesys Cloud CX, a self-service, cloud-based contact center as a service (CCaaS) solution. As the first Genesys partner to provide a CX assurance solution, Cyara’s services encompass CX design, testing, and monitoring to support customers in their move to — and ongoing reliance on — Genesys Cloud CX.