Genesys + Cyara
Take CX Assurance With You to the Cloud
Don’t Let Your CX Assurance Get Lost in the Cloud
Companies choose Genesys because it’s one of the best names in the business for creating a consistently outstanding, cloud-based customer experience. As a tool for digital transformation and omnichannel customer engagement, it’s second to none. But cloud migration brings its own set of challenges, and without the right supporting tools, your CX may not reach the heights you’d hoped. That’s why Cyara partners with Genesys — to ensure you get the most out of your investment.
With Cyara to guide you on your journey to Genesys Cloud CX, you get three things:
Complete CX Assurance
Cyara tests your new Genesys Cloud CX from both the customer’s and the agent’s perspective to ensure the IVR is mapped correctly and calls are routed properly. We see to it that the right customer gets to the right agent — with the right data — so you can have complete confidence in your CX.
The Clearest Path to the Cloud
Cloud migrations are known for their delays and cost overruns. But, whether you’re migrating from an on-premise solution or another cloud provider, Cyara Accelerator helps you make the move to Genesys Cloud CX as quickly and cost-efficiently as possible. More importantly, customer service won’t suffer while you’re making the journey.
The Quickest Return on Investment
Migration is only the beginning of your journey toward greater CX assurance. Once you’re established with Genesys, Cyara’s ongoing testing and monitoring will help you discover and correct issues before they ever reach your customers. Enhanced customer experience + more efficient testing = a faster ROI for your business.
Cyara Assures Salesforce & Genesys Cloud Integration
Connecting your Genesys Cloud CTI integration with your Salesforce CRM enables you to take advantage of workflow improvements, operational efficiencies, and the vast suite of capabilities available to you through this powerful solution pairing. But as with any new technology integration or upgrade, unexpected issues can result in costly rework, extended timelines, and budget overruns. Even with careful planning, support, and documentation, the success of your integration hinges on your ability to identify and eliminate errors before live environments are impacted.
Only Cyara provides end-to-end, industry-leading testing, monitoring, and assurance to improve customer experience by protecting your customer journeys and data from failures and improper connections every step of the way, throughout your Genesys Salesforce integration and beyond.
Talk to an expert to learn more about how Cyara can help.
Cyara Cloud Migration Assurance for Genesys Cloud
Cyara Cloud Migration Assurance for Genesys Cloud helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.
There are five easy steps to migrating your contact center to Genesys Cloud with Cyara Cloud Migration Assurance.
- Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline
- Once the flow is created, your developers can design your Genesys flow to the source of truth and then—with the simple click of a button—auto-generate test cases to run against the flow
- Once you’ve fleshed out the Cloud flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates
- Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale
- Finally, once in production, Cyara Cloud Migration Assurance will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.
Cyara is a Premium App on the Genesys AppFoundry and supports Genesys Cloud CX, a self-service, cloud-based contact center as a service (CCaaS) solution. As the first Genesys partner to provide a CX assurance solution, Cyara’s services encompass CX design, testing, and monitoring to support customers in their move to — and ongoing reliance on — Genesys Cloud CX.
Customer Success
Leading Household Appliance Company Q&A: What are the benefits you’ve seen from moving to Genesys Cloud?
Resources
Infographic: Genesys Cloud with Cyara Cloud Migration Assurance
Datasheet: Cyara Cloud Migration Assurance for Genesys Cloud
For more information, please email partners@cyara.com