Genesys + Cyara Partnership
Delivering Flawless Contact Center Customer Experience
Assure the Best Customer Experience
Cyara assures the customer experience for a wide range of Genesys platforms supporting digital transformation, omnichannel interactions, and cloud migration.
Genesys Engage
Cyara’s CX Assurance Platform works with Genesys Engage to help provide a flawless customer experience. And, since the customer experience involves the agent, Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, and with the right experience. Learn how Cyara ensures Genesys Engage success.
Genesys Cloud
Cyara’s Accelerator for Genesys Cloud helps you accelerate your migration to Genesys Cloud. Accelerator improves quality throughout the development cycle and gives you confidence that your new Cloud contact center is working as designed. Learn about Cyara Accelerator for Genesys Cloud.
Genesys PureConnect
Cyara’s CX Assurance Platform works with Genesys PureConnect to ensure a flawless customer experience. Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, with the right experience. Learn how Cyara ensures for Genesys PureConnect success.
Customer Success
Major Automotive Manufacturer
The financial services arm of a major automotive manufacturer, a Genesys customer, has been using Cyara’s CX Assurance Platform since 2014. The company relies on Cyara to assure major implementations including its: SIP migration, IP migration, IVR production monitoring, CX mapping, and automated test script generation and regression testing, and most recently omnichannel customer experience.
Major Specialty Food and Beverage Company
The specialty food and beverage company uses Cyara to assure routing to IVR and agents, validate capacity of carrier’s trunks and Genesys Cloud, confirm that agents can login and receive calls, verify that agents can take calls simultaneously, certify that calls remain in queue, and validate that agents completing calls are able to immediately receive new calls.
Cyara is a Premium App on Genesys AppFoundry and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.
Resources
Infographic: Genesys and Cyara Accelerate Your Cloud Migration
Bypass roadblocks, reduce risks, and improve quality along the way with the Cyara’s continuous monitoring of your production environment.
Datasheet: The Cyara Accelerator for Genesys Cloud
You want to migrate the Genesys Cloud to reap all the benefits of an industry leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. How can you accelerate this timeline and mitigate those risks? Learn how in the Cyara Accelerator for Genesys Cloud datasheet.
Product Video: Cyara Accelerator for Genesys Cloud
Cyara supports Genesys Cloud, a cloud-based contact center service from Genesys. Watch the video to learn more.
Learn More
See how Cyara helps you achieve your customer experience goals on the Genesys platforms.
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