Genesys Cloud + Cyara
Cyara Cloud Migration Assurance for Genesys Cloud
Cyara Cloud Migration Assurance for Genesys Cloud helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.
There are five easy steps to migrating your contact center to Genesys Cloud with Cyara Cloud Migration Assurance.
- Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline
- You can then import this baseline document into Genesys Cloud, and automatically create a Genesys Cloud flow, including populating the flow and prompts
- Once you’ve fleshed out the Cloud flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates
- Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale
- Finally, once in production, Cyara Cloud Migration Assurance will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.
Cyara is a Premium App on Genesys AppFoundry and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.