Genesys Cloud + Cyara - Cyara

Genesys Cloud + Cyara

Genesys Cloud + Cyara

Genesys Cloud

Cyara Accelerator for Genesys Cloud

The Cyara Accelerator for Genesys Cloud helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.

There are five easy steps to migrating your contact center to Genesys Cloud with the Cyara Accelerator.

1

Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline

2

You can then import this baseline document into Genesys Cloud, and automatically create a Genesys Cloud flow, including populating the flow and prompts

3

Once you’ve fleshed out the Cloud flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates

4

Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale

5

Finally, once in production, the Cyara Accelerator will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.

Genesys AppFoundry

Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.

Cyara-Genesys Top Revenue Generating App

Resources

Cyara + Genesys Infographic

Take the road trip to destination Genesys Cloud with Cyara Accelerator

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Cyara Accelerator for Genesys Cloud Video

See how Cyara speeds migration to the cloud

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Cyara Accelerator for Genesys Cloud Datasheet

Download the datasheet to learn all about Cyara’s integration with Genesys Cloud

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For more information, please email partners@cyara.com