Datasheet
Cyara Botium
Automated Testing & Monitoring for Flawless Chatbot Experiences
Chatbots are becoming a must-have. Many organizations are challenged to procure, implement, train, test, and maintain their investment in this technology. Each stage of a chatbot life cycle seems to uncover new and nuanced challenges, and with so much left to learn about AI and ML, answers and solution providers who can help are few and far between.
Until Botium.
Chatbots provide customers with a quick, self-service means to get answers to questions and needs addressed. For businesses, they reduce costs and improve customer satisfaction.
That is, provided they work.
When selected, trained, implemented, and maintained properly, chatbots can do amazing things, like:
Deflect 88% of customer inquiry volume away from expensive and high-value live agents.
Provide business cost savings of up to 75%.
Increase customer satisfaction by 71%, with more than half of that increase occurring in just 1-3 months.
Sadly, though, many organizations fall very short of realizing these chatbot benefits. Instead, chatbots are launched, improperly tested, and inadequately trained, only to stagnate, underperform, or worse, fail in very public ways. Why? Because chatbots are software, and software needs testing and monitoring. Assuring chatbot performance is a key, but missing piece of most organizations’ strategy, and the end result is failure to achieve the original goals of a chatbot; customer containment, cost-savings through reduction of repetitive tasks, meeting customers’ expectations in self-service channels, and improving customers’ experiences.
Additionally, with chatbots, traditional application testing methods won’t work. Chatbots must process non-linear inputs and be able to understand and respond appropriately to all kinds of unexpected ways a customer can phrase a question, including misspellings, typos, incomplete sentences, and other human errors.
Businesses focused on innovation and delivering flawless customer experiences in voice and digital channels need an end-to-end, automated chatbot testing and monitoring solution that delights their customers and builds brand loyalty while helping them realize rapid chatbot ROI.
Meet Cyara Botium, the only automated chatbot quality assurance solution that offers value at every stage of the chatbot life cycle.
Botium provides confidence that conversational AI technology is meeting quality, security, and performance standards while delivering benefits to businesses and customers alike.
Botium is a single solution that performs every type of quality assurance required to assure your chatbots and conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your chatbot, Botium tests and analyzes experiences from end-to-end on all channels and platforms, conducting automated NLP score testing, conversational flow testing, GDPR and security testing, performance testing, and monitoring.
When you use Botium, you can leverage real-time data and analytics to understand how well your chatbots are performing, identify failings, detect issues ahead of customer impact, and improve your team’s productivity through the entire development lifecycle.
Botium’s sophisticated crawling feature automatically builds test cases and libraries, saving you thousands of hours of manual labor, and Botium’s built-in security and privacy testing keeps your chatbot compliant with regulatory bodies like GDPR. Botium works with every major chatbot technology provider and NLP engine available today, and can test customizations and home-built bots, too. And the best part? Like the rest of Cyara’s AI-Led CX Transformation Platform, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of chatbot testing, training, and monitoring.
Botium supports testing and monitoring for every major chatbot technology and NLP engine, including market-leading brands like IBM Watson, Microsoft Bot, Amazon Lex, Alexa Voice Services, and Rasa, as well as in-house, custom-built chatbot technologies.
And Botium supports multilingual chatbots, assuring conversations in every major language—except Klingon and Elvish.
Analyze Your Chatbot’s Ability to Understand
Core to any chatbot is the NLU engine behind it. The importance of training data—and clean training data—in getting that NLU engine to work is essential. Botium delivers rich, static, and dynamic analytics on this training data enabling you to pinpoint flaws immediately, giving you the opportunity to improve performance.
Test Real-Life Scenarios
When you release your chatbot into the wild, you don’t know how customers will converse with it. Typographical errors, emojis, abbreviations… they’re all part of what might be considered user input. Botium simulates human flaws like typos, shorthand, and slang, enabling you to train your chatbot to grasp the human touch.
Assure All Channels and Platforms
A great user experience requires outstanding service regardless of the channel or platform. Social messengers, websites, mobile apps, voice applications, and IVR systems—Botium tests across every channel and platform, so you can rest assured that your chatbot is working regardless of where customers start the conversation.
LLM-Related Risks Holding You Back?
Now Introducing Cyara AI Trust
90% of AI-based projects are stuck in POC, due to the significant risk to a brand’s reputation and revenue. Don’t let these risks hold you back any longer.
Cyara AI Trust offers various testing types, created with the goal of helping you overcome LLM-powered bot risks. Accelerate development and deploy bots with confidence, so you can make the most of your AI investments.
FactCheck
FactCheck is a module within AI Trust, designed to ensure your bots are generating reliable and accurate responses to customer queries. Gain key insights into your bot’s rationale and deliver reliable bots faster than ever before.
Botium Includes:
Regression Testing
Automates conversational flow testing, ensuring your chatbot is delivering accurate answers to customers in a timely manner.
Natural Language Processing (NLP) Training & Testing
Tests and analyzes your chatbot training data and provides guidance and resources that continuously improve your chatbot’s ability to understand, even as customers pose questions and requests in fluid, flawed, and unexpected ways.
End-to-End Testing
Ensures that all customer channels, including social messenger, websites, mobile apps, and voice, are delivering quality customer experiences across all browsers, mobile applications, and devices.
Security Testing
Automates testing against the latest and highest security and data privacy requirements set by regulatory bodies like GDPR.
Performance Testing
Assures that your chatbot can carry the load, responding to inquiries and requests in a timely manner through heavy traffic, peak seasons, and busiest hours of operation.
Automated Test & Training Data Creation
Generates thousands of meaningful user examples for testing or training purposes. Botium integrates GPT4, the fourth-generation language prediction model developed by OpenAI.
NLP Advanced
Evaluates your chatbot’s NLP model and identifies areas where intents overlap or concepts need reinforcement, allowing for early issue detection and remediation.
Correctness Score
Assesses the accuracy of your chatbot, determines its readiness for deployment, and highlights unintended regressions.
Confidence Score
Provides insight into the model’s confidence levels, empowering you to make data-driven decisions to maximize successful interactions, minimize incorrect responses and unanswered queries.
Clarity Score
Measures your model’s stability as a strong indicator of a solid foundational structure.
AI Trust Testing Suite
Empowers you to overcome potential LLM-related risks that can affect your brand’s reputation and revenue. Deliver more reliable and trustworthy chatbots and voicebots with our module suite.
